Global Development Strategies Inc

Please see our previous response. We feel that we have made our best attempt to address the consumer's concerns. At this point there is nothing further that we can do, and as previously stated we did not actually do any business with the consumer.

I have made several attempts to contact the client and left voice-mails for a call back. Please get in touch with our client service department directly at [redacted] so we can discuss the issue and work toward a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GDS states "We followed up with additional calls and an email and did not hear a response back." This is false. I was in contact with [redacted]y via e-mail several times prior to registering my complaint with the Revdex.com. I e-mailed [redacted] three times on 10/1 after he spoke with my wife on the phone.
 
I do not argue that the lock was not on the invoice. We received our invoice via e-mail after the installer left our home on 9/20 and there is clearly not a separate line item for a t-lock. There is also not a line item for windows on the invoice, as we were informed by the salesman that they were a cost-added item and opted not to have them included with our new doors. Though the salesman specifically made us aware of the fact that windows were not included without prompting from us, he made no mention of locks or any other items that were not included.
 
When asked about replacing the light fixture in our garage on 9/20, the installer said it was not on his invoice. When asked about the t-lock, the installer made no mention of the invoice; he simply said he did not have one with him and that he would indicate in his work notes that it was missing and that GDS would contact us.  In e-mail and on the phone GDS has mentioned a "special drill" necessary to install this t-lock. The installer made no mention of the special drill, either: he asked his assistant to get a t-lock from the truck and when it was clear that he did not have one he said he would mention it in his work notes. 
 
On the phone with my wife, GDS said that the salesman was "new," and in his e-mail to me [redacted] said " I apologize if the estimator at the time did not suggest [that locks were not included]." GDS apparently feels the inexperience of their salesman absolves them of their responsibility to inform us up front of any and all costs associated with replacing our garage doors (both of which had functioning t-locks). In his e-mail to me, [redacted] tried to place the burden of responsibility for knowing what was and was not included with the new doors on us, at one point saying that we "...didn't have the foresight to ask for what [we] wanted."
 
GDS sent a poorly-trained salesman to my house. The salesman made us aware of one potential additional cost (windows) but completely failed to mention another. When asked about two missing items (the light fixture, which was explicitly promised by the salesman, and the lock, which was never mentioned by the salesman as a cost-added item or in any other context), the installer mentioned the invoice on one (the light fixture) but gave every impression that the other (the locks) would be taken care of by GDS.
 
At this point, I do not wish to have GDS install the missing lock(s)--both doors they replaced had locks, neither door they installed did--as I do not trust them to complete the job in good faith. I have contacted another company to install the locks and would prefer that GDS instead reimburse me for the cost.
Regards,
[redacted]

Although you may be able to find lesser pricing online or wholesale, we have standard set retail pricing for all parts and services. We have followed up with the technician and confirmed that the standard price for materials and the service was reviewed with the client and agreed to verbally before...

any work was completed. If the client felt our price was not fair and they could have the repair completed for less they have every opportunity to decline to have the service done. The work was agreed to and completed as promised, attached is the invoice signed in satisfaction with the repair and cost. Due to the fact that client was not overcharged per our standard retail pricing and the work was agreed to by the client with full knowledge of the repair and our price there is no reason for a refund to be issued. Every service company has a standard mark up and we are under no obligation to provide parts at wholesale pricing.

I have attempted to contact the client several times at the number we have on file to work toward a resolution of this complaint. I request that the client please give me a call at the direct line to client services, [redacted]

We have done everything possible to assist the customer and make sure the garage door is installed to his satisfaction. After the original order was placed the customer called to request trim, this is normally not included with the door package and an additional accessory but it was added to the...

order at no additional charge. Unfortunately there was an error and the manufacturer did not provide us the trim to be installed with the door on 5/15. Our technician came back out and installed it on 5/19. On 5/21 the installer cam back out again and replaced the trim to ensure it was installed to the customers satisfaction. We have received no further contact from the customer about any other concerns or issues.

The technician provided an estimate for the necessary repairs before starting any work and the client agreed that the price was fair and approved the work to be completed. The customer was charged the price that was quoted and agreed upon before the repair and I have previously explained in detail why it was invoiced as a lube and tune. Further, the fact that it is invoiced as a lube and tune bears no relevance to the price as it was given before the repair and agreed upon. The customer was not overcharged or taken advantage of in any way, and it goes back to the fact that if she felt the price for the repair was not fair she did not have to agree to have the work done in the first place. I would also like to point out that the safety inspection/diagnostic fee is simply in place to cover the cost of the technician's visit, gas, and other various costs if the client decides not to have any work completed.

We have reached out to the client and offered to reverse the $[redacted] charge to her [redacted] card and arrange a different form of payment. This charge was made by mistake due to miscommunication between our office and technician and the situation has been followed up on with those involved.  The...

door order was confirmed with the client before being placed and when it was installed there was no mention of it not being the correct door. If the client felt there was any issue with the install, why was the invoice signed in agreement that the door and install were satisfactory? A subsequent warranty visit was performed and our technician insured there were no issues with the install and vinyl trim was installed free of charge for the client's satisfaction, even though this was not included with the original order. Further, we have offered to make an accommodation on the price of the door due to the issue with the credit charge and other inconvenience. The client is unwilling to work toward any resolution, stating that she will continue to pursue a charge-back through [redacted] and an [redacted] complaint. A full refund is simply not possible and what the client is requesting is a breach of the contract entered into when the door install was completed and invoice signed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
I filed a complaint against Global Development Strategies Inc. who do business here in Minneapolis under Neighborhood Garage Door Services. They have since satisfactorily completed the work and made a price adjustment for their poor customer service. This complaint can be closed down now and marked satisfactory. Thanks and let me know if you have any questions, or need more information. [redacted]
[redacted]
[redacted]
 [redacted]

When the installation was originally completed on 2/3/15 the door was working correctly. Our technicians ensure that every install is completed correctly and the customer signed off on the invoice in satisfaction with the work as well.  We have followed up with our technicians on the issue. On...

the subsequent warranty visit on 2/9/15, our technician diagnosed that one of the safety eye brackets had been pushed out of place. Therefore, a service call and labor charge would apply for the cost of the trip and repair because the issue was not due to a product defect or fault in installation. Our technician quoted the standard price, and the customer rudely said she would not pay and closed the door. Our technician immediately called in to speak to a manager on the situation, and had we been given the opportunity the issue would have been addressed at no charge for the client's satisfaction. Regardless the client was not charged anything for the visit and we did not complete any work because we were not allowed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I apologize for re-opening this complaint, but I was busy and didn't realize that there was a time limit on the complaint. The issue is that this company has a practice of taking advantage of elderly women by having an exceptionally low house call charge of $39.99. Then they gouge the unknowing customers and provide blatantly false invoices. I have evidence of an inaccurate invoice stating "Lube and Tune Up" service. I also have false statements being made by the company where they stated that the technician performed "service and adjustments on both garage doors" but that was not completed. The technician stated while on speaker phone that he reset the safety eye and tightened a few bolts, that is not a tune up, and if this company thinks they can tell their customers that "tightening a few bolts" constitutes a tune-up then their customers should know. They were called out to the house to fix the garage door. Upon inspection by the technician, he found the problem was that the safety eye had fallen and needed to be placed back on the bracket. He charged $150.00 for that, and said that he tightened a few bolts. Charging $150 is outrageous. This is not buyer remorse. This is a technician, and now a company, taking advantage of unknowing customers who trusted them to charge a reasonable sum, and provide an accurate invoice. None of which was performed. If you want to charge $89.99 for a house call then charge it, don't reduce your rate for a house call and then gouge the unknowing senior citizens who trust you to provide service at a fair/reasonable price, perform the work that you say you are charging for, and provide an accurate invoice. This company needs to be reported for gouging elderly citizens. There needs to be a record of this behavior so that if it happens again, and is reported, additional action can be taken to stop this type of predatory business practices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please the our previous response. We have done everything in our power to address the customer's concerns, even going as far to offer to upgrade the opener with no charge for the upgrade and installation labor. Rather than reaching out to us for further help, the customer made the decision to go with another company and deny us the opportunity to fully honor the warranty policy or make another accommodation.

To this date our client service department has not been contacted by this customer. Garage Door Service uses all upgraded parts and stands behind them with a lifetime warranty, you can certainly find lesser quality parts for a cheaper price and receive "low ball" quotes from our competition if they...

know what has already been paid for a repair.  Based on our standard part and service prices there was no overcharge for the work performed. our technicians are fully explain all of the prices and repairs to be completed up front and do not start any repairs until this is agreed upon. If the client does not agree with the price quoted they have every option to decline to have the repairs done. In this case it appears everything was reviewed and agreed to, and the client signed the invoice (attached) in approval of the price and work that was performed. payment was made by check further displaying agreement with the work performed and charges at the time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The technician never told me the rollers were faulty and when I ask him if it was necessary any replacement of other parts he said everything was okay. Only today I received the printed invoice (I never could print the attached email invoice) where I see some concerns...I wonder why the technician never explained to me about those concerns? Yes, I need Garage Door Services replace the faulty opener as soon as possible, but please understand that the Customer Service have been very poor...Thank you very much for your attention in this matter.[redacted]

We apologize for any and all inconvenience that the customer endured due to this experience. We strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budget. We were able to...

speak with the customer on 11/13/2017 and reached an agreement for reimbursement in resolution of the complaint. Thank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers.

We have been attempting the get in touch with the consumer for several days in order to resolve the complaint issues and are currently still waiting on a call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was better than nothing but was not satisfied with...

less than half of the total refunded and the person I talked to was not very courteous, he seemed aggravated when it was due to their lack of training for their customer service staff.  I did see where they credited my account for less than half of my expense even though I had  photos showing the horrible installation job.  I still fee I made the better judgement calling the company that I called, as GDS may have sent the same guys who did the install and I would have had the same issue reoccur in a few months time, because if they could leave an installation in that sham, how would they possibly recognize any of if when they came back for the service call.
  Regards,
[redacted]

Our company will guarantee our work that is stated on the client's warranty invoice. We will not however be responsible for a motor in poor condition regardless if we did work on it. This has been month and anything could have happened in that time frame. I apologize the client sees this differently. Our only offer will be a discounted new motor for $351 +tax. Thank you