Global Development Strategies Inc

The customer agreed to the repairs and price of $250 prior to any work being completed. We do have standard retail pricing for all parts and services, and if the customer felt our price was high they had every opportunity to decline any service and seek other quotes. We even made a special...

accommodation in this case and allowed the customer to make payments on the total balance for the repairs. The work was completed as promised and we have not been notified of any issue with the installation to this date. We stand behind our repairs and if there's any issue that is directly caused by improper installation, even outside of the 30 day service warranty, we will gladly take care of the problem at no charge. Due to the customer's concerns, we can offer an upgraded 90 day service warranty, should any issues arise within that period we will have a technician out at no charge without any question.

The different coupons and discounts that we have available online must be presented to our phone representatives or to the technician on site in order to be honored. In this case the coupon was not presented and when the appointment was set the customer agreed on an $89.99 safety inspection and diagnostic charge for our technician's visit. Despite this we were able to reach out to the customer and agreed to honor the free estimate coupon. Any and all charges due for the visit have been waived and the customer will not receive any further collections notices or letters that are not already in the mail. This matter was not turned over to an outside collections agency so the customer's credit has not been effected.

I have answered this complaint already. My technician came to the site as requested and gave quotes based on our standardized pricing. The client told my technician that it was too high, so my technician called into the office for a floor manager to see if we can work with the client financially....

According to our technician the client needed  a torsion conversion, meaning all the parts springs, cables, drums, center bearing, end plates and so on needed to be replaced. My notes state that we quoted $640 then reduced to $350. The $89 service call will stand because we did exactly what we said we would do and the client decided not to use our company. Thank you

Revdex.com:
 Thank you for your quick response to our claim #[redacted] against Orange County Overhead Doors/Global Development Strategies Inc. This company has contacted me and has agreed to resolve the $89.99 charge, balance now showing zero. I disagree with the explanation given...

to me by the company.  Explanation given indicates a discount coupon. This coupon was never discussed and never shown in their ad.  Furthermore, I was very upset by their inflated $620. estimate to replace garage door springs. Ultimately the job was completed by a reputable company for $150. I thank you for your assistance in resolving this issue in a timely manner.[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am getting the run around a bit as this complaint originally started with Revdex.com Minnesota ( case ID [redacted].  )
There is a serious scam going on here, and I was intimidated and bullied by a very crooked company - so for them to just call it a misunderstanding and continue on with no accountability is not acceptable to me in any way.  I had also previously involved my local police because of the brazen and physical intimidation tactics that the tech from this company used - perhaps I need to loop them into the conversation again to help drive some results? 
[redacted] - can you please help drive this forward so it doesn't get lost/closed?  THANKS!
Regards,
[redacted]

There was an obvious miscommunication between our office representative and technician. Client satisfaction is our number one priority, and I would like to extend an apology for this experience and any inconvenience it has caused. We did not actually perform any work for this consumer or collect any...

payment, so there is nothing further that we can do to resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
  I did contact the client service department twice and they hung up on me both times. How can you be happy to waiver the service fee when you won't even talk to me on the telephone.I offered to pay the service fee plus $50 and at that point your company hung up the phone. With a garage door that would not open and a car inside I had Twin City Garage Door ServiceInstall the springs. GDS [garage door services] would have the opportunity to install the springs if they would not have hung the phone.  With a lifetime guarantee on the springs I feel that a refund of the price of the springs is not out of line which is $75 apiece regardless of the  spring being too short .

Our technician caused damage to the dry wall when his vice gripes holding the torsion tube came back and punched a hole in the dry wall of the garage. This was unintentional and damage during a repair happens from time to time. My technician did not try to explain this away like some would, but...

instead told the client that he would come back and not only fix the dry wall but install bottom rubber on both door for free for customer service. This client called us for a full maintenance of the garage and advised our representative who booked the call that the door was binding...this is consistent with spring and motor issues The parts used are the not the issue...the damage was and we fixed it and the door is working as it should, if not we would absolutely go back and check it out. We do not feel that a full refund or even a partial refund is warranted due to our technician fixing the issue per the agreement with this client. Attached are the 2 records notating all of this...the initial work and then the warranty to go back for correction.Thank you

On 5/6/15 the customer contacted our client service department and requested a full refund and for us to collect the parts installed. The terms of the contract between the consumer and our company dictate that we will provide parts and services in return for payment. Upon completion of the work and...

subsequent payment by the consumer the terms of this agreement are binding and final. A refund as requested represents a breach in the terms of this agreement. Our company is obligated to honor the terms of the warranty policy detailed on the contract, which we have made every attempt to do. There have been two warranty visits completed at no charge with the unit was replaced on one visit. With the steps taken, the continued issue with the remotes and homelink programming in the customer's vehicles can be narrowed down to likely be due to existing frequency interference, something that is impossible to anticipate before the unit is installed and difficult to diagnose without first eliminating other potential causes. On the last warranty visit on 5/2/15 our technician offered to address these concerns at no charge, but the customer refused and instead requested to have an upgraded LiftMaster unit installed. The cost of this upgrade is $200, not including installation which we offered to furnish at no charge. The customer refused to pay for the upgrade or allow us to further warranty the Guardian unit at that time. When the consumer last spoke with one of our representatives on 5/6/15, this was still her stance. Further, she repeatedly stated that it was "too late" for her to allow us to resolve the concerns despite the offers made and she only wished to have a full refund. On 5/15/15 we reached out to the consumer in order to resolve her concerns detailed in this complaint. We offered once again to fully warranty and address the concerns at no charge per the terms of the contracted agreement. Further, we extended an offer to upgrade her unit to the LiftMaster she had requested at no additional cost. She informed us that she had made the decision to go with another company and has had our unit uninstalled. With everything detailed it is clear we have done everything in our power to assist the consumer and ensure her satisfaction. Since she made the decision to have another company replace the unit rather than pursuing a resolution with our company there is nothing further we can do.

We attempted to reach out to the customer in order to address his concerns and the office at the number included is closed. We offer a standard 30 day labor warranty and lifetime warranty on parts. We accommodated the customer by waiving the standard service call fee outside of the standard 30 day...

warranty to have a technician out on 6/17/15. On this visit our technician determined that additional parts and repairs were required and the customer declined to pay for any additional work. We stand behind our products and installations and if there is ever an improper install issue we can make an exception to the warranty policy to ensure our customer's are taken care of. In this case the customer did not contact our client service department or management to give us an opportunity to resolve the issue, instead choosing to go with another company. We still wish to resolve the customer's concerns and ensure their satisfaction and request that they contact us at 877-266-8897 and also email the invoice from the other company and documentation of the issues they address to [email protected]. Once we hear from the customer or receive the emailed documentation we will contact them to move forward with resolving the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to apologize to the customer for the scheduling difficulties. Keeping our customers updated on the estimated arrival of our technicians and being able to provide same day service is our top priority, however sometimes unexpected factors (trucks breaking down, employees call in sick,...

etc). We did call the customer and offer to reschedule the appointment, which was declined. At this time we have not done any business or collected any payment from the customer. We would be willing to offer a free service call and additional $50 off coupon to be applied on top of any other applicable coupons if the customer has not already had the work completed by another company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 6/10/15 we were able to reach out to the client, discuss the complaint issues, and come to an agreement in resolution of the complaint issues.

Since the issue with the door is already resolved there is nothing further we can do to assist the client. They also notified us that they have already acquired a refund for the Amazon Social voucher that was purchased so we will receive no payment for any services completed.

A stated, we offered to fully waive the svc fee and any labor and address the issue with the springs at no charged if due to improper installation. The customer did not give us this opportunity and chose to go with another company, and since the springs simply required an adjustment it's likely that yearly routine maintenance was all that was actually needed. With that being said there is nothing further we can do to assist the customer at this time.

After performing a full safety inspection and diagnostic our technician determined the spring size and quoted our standard price for those springs with a lifetime warranty. The ones needed ended up being heavier duty springs, which is why there was a higher price. Our springs are not available...

online and our retail price can not be compared to "wholesale" or retail prices online. Since the client declined to have the work done, the standard $89.99 fee for the service call, safety inspection, and diagnostic, all of which were performed was applied. The purpose of this fee is to cover the cost associated with the visit and pay our technician for his time and gas, we are not in the business to colect these and do not "profit" from them . Our goal is always to provide timely and adequate repairs that leave our client's door operating perfectly now and for years to come.

We installed a Guardian opener for the customer on 3-29-14. There is a standard 30 day service warranty for any product defects or installation issues and a lifetime warranty on the parts themselves. Attached is the invoice from the install clearly showing all warranty terms. This invoice is...

automatically sent to the customer upon completion of the work, but if for some reason the invoice is not received we are always happy to mail a copy at the client's request. The customer contacted us on 11-29-14 because she was having an issue with the opener. Since this was outside the standard labor warranty an $89 service call plus any labor for the repair would apply to replace parts covered under warranty. Our representative even reached out to the customer and offered a reduced service call fee of $49. The customer agreed to have a technician out, but then called back and informed us the unit was working again and cancelled the visit. We did not hear from the customer again until 7-20-15. During this call, the client requested that we refund the $602.72 that she paid for the unit and informed me that she had another company out to take down our unit and install a new one. We advised the client that she had a lifetime warranty on the unit and if she had called us to come back out, we would have been able to swap out her old unit for a new one if needed under warranty. If the customer did not wish to pay for our technician to complete the repair, they also have every option to call the manufacturer to see about resolving the issue themselves. We did everything in our power to fully honor the warranty terms, however the customer did not give us the opportunity and instead chose to go with another company. Due to this there is nothing further we can do to assist the customer at this time.

As stated by our representative, there is no way for us or the consumer to verify what caused the damage to the consumer's home. It is very unlikely that any materials involved in garage door repair could have punctured a gutter all the way up on the roof line of the home, and we have spoken to both...

of our technicians and they both stated that they did not damage the customers home. Despite this we have reached out and offered to reimburse them $100 on good faith and feel that this is more than fair because no liability to our company can be confirmed.

On 5/27/15 we were able to reach out to the client and resolve the complaint issue. We would like to extend another apology for the mix-up.