Global Development Strategies Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The focus is not on the twisted belt. The focus is, I should not have had a problem with the sensors for less than a year being installed.The technician did not do what he was suppose to do when he installed it, if he had done it correctly the sensors would not have gone out so quickly.I understand there will not be anything done I can live with that, however this company and the ones making the decisions need to understand the bottom line for their company is not always the mighty dollar.If I knew that one my employees installed something incorrectly I would not charge them a service fee after I notice it was their negligence that caused the problem.
Regards,
[redacted]

On 4/22/16 the warranty work was completed and the customer's opener should be operating as promised. If there is any further issue, we request a call for immediate assistance at [redacted]. Thank you

A standard $89 service call charge applies for our technician's visit and completion of a safety inspection and diagnostic. This is simply to cover the cost of the visit, gas, and the technician's full inspection and diagnostic service. We do have coupons for a free estimate or estimate waived with...

repair, and in this situation a coupon was applied to waive the $89 diagnostic charge with the repairs. The $89 spring replacement coupon the customer saw online states that the springs "start at $89,' depending on which size is needed. Upon completion the inspection the technician determined the size of springs needed and gave the client different options based on our standard retail pricing for the spring replacement. The customer declined to have the repairs done, so an $89 charge would have applied to cover the cost of the technician's visit and diagnostic. We even reached out to the customer to offer to reduce the service call to $50, but they were unwilling to work with us or complete payment. We do wish to apologize for the customer's experience with our technician, any threats or other statements made int hat regard are completely unacceptable and do not represent our high customer service standards. This matter will be handled internally and we appreciate the feedback bringing this to our attention In resolution of the complaint, there is absolutely no balance due from the customer and no lien's or other legal action will be taken by our company or technician.

I apologize that the client doesn't want to understand that this is not on us. The client needs a new unit due to damage caused by their door and improper springs. Te best that are able to do is $351 + tax including labor for the new motor. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],In response to claim #[redacted]; I was never provided an invoice, receipt, or any documentation from the company even though I was told I would be sent on via email after the repairs were completed. The original company that serviced my garage (and the origin of my complaint) was...

Cleveland's Choice Overhead Garage Door (http://www.clevelandoverheaddoors.com/) which appears to be located in Cleveland, Ohio. My complaint was then sent to the Revdex.com in Texas and now to your location. Doing some digging on their site, they appear to be doing business as Fox Overhead Garage Doors, LLC located in Dallas, TX. Hope that clarifies some issues. This companies business practices seem very unethical and they leave a trail of negative reviews in every city they operate out of. Please let me know what support I can provide so we can get this situation resolved.Thanks,[redacted]

There’s nothing the company can do to fix my door, because of sloped concrete. They did show us what to do to stop the leaking, but still am un-happy about their professionalism. I remove my complaint about fixing the problem, but this company should be monitored. Thank You.Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards, I will also email original receipt. And yes it was your motor and you have been out more times then what your notes say. I guess who ever is responsible for documenting hasn't been doing their job either. Thank you [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have included my complete bill they did not submit and I was shown the first page only after the work was completed. They removed the rollers from the job which they stated had to be completed. Also Cabel return my call that morning and was very agrumentive and stated that I should have just paid the 90 dollars and they would have left. I reviewed pervious complaints on [redacted] and a majority reported similar interactions. I was un happy with feeling pressured to either complete the work or pay and they will leave. I should not have had to replace the two drums because "they do all the work and will not replace a just wire beause if it breaks they would have to come back." Poor communication and the bill has very elevated cost.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] M [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I still maintain that I was grossly overcharged.  A company that came out for another issue w/the garage door this week only charged me $112.00.....they were here around and hour, and did a great job.  They said they have had complaints before about GDS.  I will inform everyone I know to beware of GDS.

We apologize for any and all inconvenience that the customer endured due to this experience. We strive to provide the highest quality parts and service in the industry but also offer the best repair options and coupons possible to fit our customer's budget. We were able to speak with the...

customer on 8/15/2017 and reach an agreement for reimbursement in resolution of the complaint. Thank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our procedures in order to achieve our goal of 100% customer satisfaction and ensure that a similar situation does not occur again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
OMG...no I never received anything about this...not from the company or you all...So please resend to me...please reopen...I am getting your e-mails though...Thank you...nothing has been resolved...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
Any day of the week, one can call a reputable garage door repair company and obtain an over the phone estimate for this type of repair.  During my initial call to this company the person would not provide me with a repair estimate.  He did state that the service call was $39.00 and $50.00 off labor and parts.  There were NO parts involved.  Two men, one a trainee, and less than 25 minutes labor! 
This corporate behavior is outrageous and does not deserve the Revdex.com status.  Anyone with a modicum of common sense should realize that I have been swindled.  
I would very much appreciate knowing the Revdex.com action regarding this matter.
 
Thank you,
W.E. [redacted]

We do not in any way "evade" or have to be "badgered" to provide a receipt. We have adopted a green initiative as a paperless company and all invoices are emailed by our automated system as soon as work is complete. There is however always the chance for human error (typos, etc) or the possibility that the automated email is blocked by security, virus protection, or filed as spam. If this is the case we are always more than happy to email a separate copy or immediately mail a hard copy at the customer's request. When we have a technician in training, they have already been through multiple weeks of training at our office training center and on top of that we do not hire technicians without prior garage door experience. We would never allow a novice to complete repairs on the behalf of our company with little to no supervision, as the customer feels is the case. All springs that we install are brand new, never used or refurbished. Zinc galvanized springs do oxidize over time and may look tarnished. This is completely normal even on a brand new spring and does not effect the quality, function, or lifespan. With that being said, we do understand the customer's concerns and we will be glad to have a technician out free of charge to evaluate the repair and address the noise issue the customer has encountered inside the labor warranty period. We will also still honor the offer to extend the customer an upgrade to a 90 day service warranty and lifetime warranty on parts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
              COMPLAINT AGAINST GARAGE DOOR SERVICES
[redacted]
[redacted]
[redacted]
 
 
July
25, 2015
 
 
        There are a multitude of issues which
include (1) excessive price, (2) questionable labor, (3) questionable service,
(4) and the apparent installation of used or worn parts.
 
 
 
        To commence, the listed invoice price
for a SINGLE torsion spring was $329.99. There was a supposed discount of
$179.99 (Exhibit B). But, it appears they merely deleted their intended charge
of 2 ‘diagnostic tests’ which cost $89.99 each. This could be reflected in the
‘initial invoice’ they conveyed to me. (exhibit A). Thus, they merely omitted
gratuitous and excessive charges rather than earnestly reduced the spring’s
price. I don’t see it anywhere about a service charge. For what it is worth, I
was told over the phone that costs $29.99 if applicable. The last time I
replaced the spring in 2007, the cost was well under $100. I am not sure the
market price for replacing a torsion spring has increased exponentially to
$250.00.
 
        Furthermore, the LABOR has questionable
quality. I was concerned because the trainee performed the labor and
installation of the torsion spring. Hearing their conversations, the trainee
did not appear to have a substantial mastery or grasp of the necessary
techniques. The technician ([redacted]) was not very attentive and seemed
content to let his apprentice do his work. The past few days, I have also heard
strained sounds coming from the operation of the new spring. These sounds do
not seem natural; I don’t foresee this spring will have a lengthy life. [redacted]
also said things which disturbed me. For example, he told me about standard
techniques for servicing and installing torsion springs. In the next breath, he
told the apprentice to disregard these standards and perform ‘shortcuts.’ I
don’t have faith in the quality or durability of the labor performed. It is
particularly distressing because the company will charge $89.99 for a service
call, in addition to a labor fee for servicing ‘lifetime warranties.’ Based
upon the shoddy labor, it could cost me at least another $170.00 down the road
if the spring malfunctions. These fees apply 30 days after installation.
 
         Originally, I had scheduled an appointment
on July 22, 2015 for the possible purchase of two garage door remote
controls.  This first appointment was set
for Friday, July 24, 2015. The initial purpose was to purchase two compatible
remote controls for my Sears garage door opener. I was assured over the phone
the company’s technicians carried compatible and universal remotes which would likely
work on my Sears unit. The next day, Thursday, July 23, 2015, my garage door
unit stopped functioning. This was unexpected. I did not know the source of the
malfunction. However, I moved up the appointment from July 24 to July 23. It
was then the technician told me I had a broken torsion spring. Upon the
installation of the spring, I repeatedly asked the technician about purchasing
remote control devices. [redacted] kept dismissing those efforts, and did not seem
interested in selling me any of those devices. In fact, the company did not
offer or attempt to solve my remote control dilemma (the initial purpose of the
service call).
 
         The company and the technician seemed
EVASIVE in conveying a ‘hard copy’ or any form of invoice or receipt. In fact, I
had to repeatedly ask the technician to provide one, and then called the
company demanding an invoice before the technician departed. The first invoice
they            e-mailed had WRONG information, such as my
address and it listed 2 ‘diagnostic tests’ for $89.99 each. I purposely
detained [redacted] until I received an invoice. He wanted to dart off without
providing an invoice, and management was content to let him do so. I wanted a
record showing they billed my credit card $125.00 on July 23, 2015, and would
bill it again for an additional $125.00 on August 23, 2015. Their second
transmission was an e-mail message with brief writing to that effect; it was
not an invoice receipt.  Even then, it
appears that [redacted] substituted HIS signature for mine on the credit card
authorization. (Exhibits A, B). I did some research on the WEB. It seems that
is an informal practice the company uses. For some reason, probably for
warranty purposes, the company does not like providing invoices or receipts. In
my case, I wanted one for my payment and warranty purposes. The company did not
seem very professional in its operation or conduct. It seemed there was a
detachment between the management and the technician, where each party was
‘doing its own thing.’
 
         On further inspection of the torsion
spring they installed, it seems as if it could be (used, aged, or worn). For a
two day old spring, its surface exterior seems AGED. That is unnatural. I did
not have a chance to inspect the part before installation. They already had it
up on the brackets when I appeared to monitor their progress. This does not
reassure me the part will last any amount of time, much less a lifetime
warranty.
 
         In sum, I have never dealt with a
permanent business which seemed so unprofessional. The prices were excessive,
the service was questionable, the labor was shoddy, and there seemed to be a
lack of communication between the technician and the management. I don’t have faith
in the quality of the torsion spring or labor. I don’t understand the evasive
techniques regarding the reluctance to provide written invoices or receipts.
 
 
                                        ...⇄ /> Sincerely,
 
                                        ...⇄ /> [redacted]
                                        ...⇄ /> ([redacted]
                                        ...⇄ />        CONSUMER REPLY TO CORPORATE COMPLAINT RESPONSE
 
         Assuming the Revdex.com forwarded the first 2
pages of this document with the Complaint and the two invoices, I will take the
opportunity to reply, and correct misstatements by the corporate office. I reject
the corporate response, and I will outline possible future courses of action.
 
 
(1)      I
DID contact customer service about my situation and problems as I became
aware of them, (877) 266-8897. In fact, I spoke with them on two separate
occasions. The first day I had to BADGER them to transmit a copy of the
invoice/sales contract. On that occasion, I pressed them for a written document
with the relative terms and conditions. I also informed them of the problems I
was aware of (no receipt, excessive price, questionable labor, etc.). The
second day, I informed them the torsion spring seemed to be aged, and made
unnatural strained sounds while operating.
 
 
(2)       The corporate response flippantly
claimed I was free to shun the garage door service if I thought the
price was excessive. That is not exactly true or accurate. When the door
failed, it did so in a CLOSED position. So, at least it was secure, if not
functional. When the technician and trainee arrived, they partially
disassembled the door in assessing its inoperability. Thus, it was now OPENED
and took great physical force to manipulate it (beyond my strength). So, I was
kind of over a barrel. Further, if I did not enlist their repair services,
there was to be a service call charge. Judging by the first inaccurate
invoice, it appears that charge would have been at least $89.99. I guess I
could have spurned their $250.00 proposal, paid their service fee, and called
other contractors for estimates. But, doing the math, I would have incurred
more than $250.00 after three ‘estimates’. That would cost more than the actual
installation and repair charge.
 
 
(3)       The
corporate response did not address my claim the technician verbally told the
trainee to perform ‘shortcuts’ while performing the installation. The
technician gave me an overview of common garage door repair techniques. He then
told the trainee to shun the industry norms and deviate by using shortcut
methods. In other words, instead of using the proper and lengthier repair
methods, to omit key steps and deviate from the industry standards. It
also did not address my statement the trainee performed all of the work,
appearing clumsy and unknowledgeable. The next day, the garage door made
strained sounds while operating. These sounds don’t seem natural, and don’t
reinforce the belief the parts or labor were satisfactory.
 
 
(4)        The corporate response did not address
my claim the business seemed quite reluctant to provide an invoice,
contract, or receipt. As I stated above, I had to badger the local office, the
technician, and the customer service center to transmit one. The local office
and the technician were content to perform services, receive partial payment,
and drive off without conveying a written document, invoice, warranty, or
receipt. Even then, the first invoice had inaccurate and incorrect information
about my address, the services performed, and no mention of payment. The second
e-mail was merely a typed message stating I had paid half of the balance, and
the rest was due on August 23, 2015. The second invoice/contract listed the
charge for a single torsion spring as $329.99, and contained the technician’s
signature for the credit authorization—not mine. Incidentally, the technician
came up with the idea of a split payment. I was quite able to remit the $250.00
in a single payment.
 
 
(5)       The
corporate response spoke of standardized prices for their torsions
springs. Well, those might be acceptable prices in other national markets.
However, a base price of $329.99 for a single torsion spring is excessive. That
is excessive for the San Antonio market, even if discounted.
 
 
(6)       The
corporate response did not address my claim the torsion spring installed appears
to be used, aged, or worn. I paid for a new torsion spring, and was
told it was new. That is a serious concern because if it is a used part, that
indicates fraudulent conduct. The spring and installation need to be examined
for authenticity and quality, because I am not going to retain a used part
under this agreement.
 
                                        ...⇄ Thus,
the corporate response ‘stands by’:
 
(1)
    Deceptive and evasive practices regarding the
conveyance of invoices, contracts, or receipt. When such documents are
provided, they possess inaccurate charges, inaccurate information, and don’t
reflect customer payment remittances.
 
(2)     Dubious
customer service practices where the local office and technician operate on
different agendas and ignore what the other has said.
 
(3)     Dubious labor practices where the trainees are
allowed to perform 100% of the labor and installation, and are instructed to ignore
industry standards and perform shortcuts.
 
(4)     Excessive
parts fees which exceed the norm for the San Antonio market.
 
(5)     The
possible use of used, aged, or worn parts, which are passed off as ‘new.’
 
(6)     The
use of an enigmatic corporate organization, where the local service office does
not have a physical address, and complaints have to go through corporate
‘channels.’
 
        I have tried to effect a dialogue
through an intermediary, (Revdex.com). But, I can also bring these issues up with my
credit card company, and the Attorney General Offices in Texas and California.
                                        ...⇄ /> [redacted]

We have reached out to the customer in order to resolve their concerns and left a few voice-mails. We are currently waiting on a call back and can be reached at [redacted]

On 4/22/16 the warranty work was completed and the customer's opener should be operating as promised. If there is any further issue, we request a call for immediate assistance at 877-266-8897. Thank you

I tried to speak to this client this morning about the issue when he called in and he became uncontrollably upset.  After I was verbally assaulted and threatened the client hung up and that allowed me a chance to call the technician who was on site on 11/30/14 and he explained the installation...

and the agreement. Our technician explained that the springs were broke on his particular system and could be upwards to $[redacted] to replace, replace other parts if needed, and labor, however we could install a torsion conversion replacing all the parts of the door for under $[redacted] with a Lifetime guarantee. My technician spent time on site explaining this to the client and helping the client understand that the springs are no covered under his Home Warranty policy...everything was discussed before hand and the client agreed to the work and signed our invoice in agreement. The client did not want me to explain as the several times that he called in this morning was not to work anything out but to continue to verbally assault not only myself but my office. This is a just a fair price for a torsion conversion in the garage door world and as you can see we gave discounts to help this client out. I would plead to the Revdex.com to close this case as we tried our hardest to resolve this at the refusal of the client. Thank you.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I think the company should refund me some part of the install cost for my inconvenience of the broken belt.  A reputable company would do that.  If they cannot, they have lost my business and I will tell all my friends not to do business with them.  ]
Regards,
[redacted]