Global Development Strategies Inc

Please see our original responseEven though the customer is unwilling to contact us directly, we would be willing to offer a $reimbursement for complete satisfaction in resolution of the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the companies tech arriving without a new motor to install as promised, I rescheduled the appointment to replace the garage motor as originally agreed uponThe tech then arrived on Monday 4/as scheduledThe tech replaced the motor, however, the new motor put in was faulty and not working properlyWe rescheduled another visit for Tuesday 4/between 5-8PMReceived a call on 4/at 4:PM stating that the company did not have a new motor on hand and would once again have to rescheduleNew appointment is currently scheduled for 4/between 5-8PMIssue is still not currently resolvedDue to this being the 5th scheduled appointment with the issue still unresolved, I am rejecting this response until the new motor has successfully been installed with no issues
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** thanks for your message. Please reopen my complaint; the facts of the issue have not changed. I did not receive any message from these rascals on my cell phone. It took me a while to figure out what a text is (am a neophyte to such things). A number appearing therein *** *** I called several times, get same response "We're sorry, an operating error has occurred, good-bye."Are you aware I am continuing with my complaint to the Contractors State License Board? I have an appointment with their San Diego agent *** *** at her request Octhours. I would hope to have this resolved before then. I have been told that this pernicious firm has been closed down in Dallas and an effort is under way in San Diego for the same.Thanks for your help.*** *** Regards,
*** ***

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budgetWe were able to
speak with the customer on 1/4/and reached an agreement for reimbursement in resolution of the complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed are included. As stated in previous response, I already had to pay someone else to fix the problem as these people never showed upI don't need their couponI'll not accept anything other than reimbursing me $for the problems they caused me.
Regards,
*** ***

We are not in the business to scam anyone in any wayThe living social and *** vouchers provide great value to our customers for routine tune ups or roller replacementGarage doors have many different components all working together to make the door work properly, and rollers are only a small part of the systemThere is no guarantee made that a minor tune up or replacement of one component will fix a larger issue with the door, as is the case hereAs stated in my previous response the customer was fully aware of the cost before any work was started and authorized the repairs to be completedFurther the invoice was signed after completion in agreement that the repairs were completed as promised for the price agreed upon The customer received a torsion rebuild package special which includes a substantial discount from our standard retail pricing per individual partWith all of this stated the customer received a great price for upgraded lifetime warranty parts from a reputable company they can trustOur offer to apply a further reduction on the price made on good faith purely to satisfy our customer is more than fair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will forward the repair invoice as requested. I will wait for the business to issue a credit and, if it does, will consider this complaint resolved
Regards,
*** ***

I am the person who spoke to the client's son-in-lawMy technician called me when he was on site after the work was performed and the clients refused to payThe son-in-law kept asking to see the part number after the fact...finally we gave it to him after I explained that cost will not be the same because we are a business that has to have other costs in parts and labor because of overhead I think that the response that we mark up our part price 600% and then to ask for only $back is ridiculous and shows that our costs are comparableWe gave a quote and it was agreed on and we received paymentWe have standardized pricing and could have been asked to leave before the work was performed if that price was not agreeableI find it funny that only after the work was performed and the garage door was fixed was there an issue with price I will respect our clients and do whatever I can for them but I have to draw the line on some matters and this is one of themWe will not give refund of any kind on this matter.Thank you

We stand behind the original responseAlthough there were no parts involved in this repair, we can offer an accommodation to honor the $coupon and issue a $refund on the basis of customer satisfaction

I apologize that you feel that any of our employees were not willing to help youI will find out whom you were speaking with and retrain them on how we follow up on our complaints and/or concerns such as an accusation as yoursFirst off I would like to say after reviewing the record of the door installation and work performed I find that all charges were agreed on and appropriate, regarding both invoices that show the work preformed in June and July of I have attached both invoices showing that they were looked on, reviewed, and signed after work was satisfactory. Regarding the concern of the card information being misused is a valid oneI would be concerned as wellHowever, once our technicians swipe the card on their devices for the charge that information cannot be seen again, only the last four digits and the charge..even our administration staff that sometimes would need to refund a charge back cannot see the informationThere is no way for us to verify if a card was misused because the card was in your sight the whole timeWe have no reason to believe that this technician or any other of our technicians are misusing our clients credit cardsI would however investigate it with your bank and hopefully something can be done about it. Thank you

On 10/9/the warranty call was completed and the client's opener was repaired under warranty at no charge

Revdex.com:
They called and will replace the door on 9/5, finally after one month of calling them! Thank you very much, I couldn`t have done it without your helpRegards,
*** ***

We strive to provide the highest quality parts and service in the industry and stand behind them with a lifetime warrantyAll parts and services have standardized pricingWe have reviewed the invoice and verified that the client was not overcharged, in fact she received $in package coupon
and senior citizen discountsAll repairs and cost are fully reviewed and agreed to verbally before any work is started and the client has every opportunity to decline to have the work done if they feel the price isn't fair or they can have the work done for a lesser priceIn the months since the service was completed the customer has not contacted us at all about any issue with the repair or pricingAttached is the signed invoice in agreement that the work was completed as promised to the client's satisfactionThe balance was paid by a check showing that the client was fully aware of the price and signed there as well

Our technician performed a full safety inspection and diagnostic and then fully reviewed the repairs needed and prices with the customerThe customer felt that his estimate was fair and agreed to have the work completedWe have standard retail pricing for all parts and services, and per this
pricing the customer was not overchargedWith all of this being said, customer satisfaction is our number one priorityWe have attempted to get in touch with the consumer to work out a resolution to their satisfaction since receiving this complaint, with our client service manager even providing his personal phone number and arrange to speak over the weekendWe have not had any luck getting in touch, and request a call at the customer's earliest convenience

Attached is the invoice from the original opener install signed in agreement with all warranty warranty termsThere is a day labor warranty for any immediate defects or installation issuesWe were not contacted about any warranty concerns until 4/8/15, four months outside the install date
Therefore a standard $service charge plus the standard labor for the repairs appliesIn the instance of an install issue we always stand behind our workmanship, however in this instance the technician verified that the issue with the opener was caused by faulty rollers which put more strain on the doorFurther, the safety checklist on the original invoice attached lists the rollers as a concern and the customer declined to have them replaced at that timeEven with this stated, one of our office managers reached out to the client due to her concerns when the technician was on site on 4/8/and offered to reduce the standard labor to replace the necessary parts from $to $and to waive the $service call in the interest of customer satisfactionWe feel that we have made every attempt to honor the terms of the warranty agreement and went further with offering the client a reduction on the standard charges for the repairThe units installed and used for months are non-refundable, but we will still be happy to make the repairs for the price previously promised

Our technician tells us after evaluation that the door needed to be balanced and the rollers were worn out and needed to be replacedThis would add in the noise reduction that client called us out forHowever, my technician also indicated that the motor was also having issues as well and causing
noise and this did not present itself from the beginningThe existing motor is a product that our company does not work on and our technician explained this to the client instead of being untruthful and trying to fix itThe sprocket in the motor needed to be replaced and so did the rollers also the door needed to be balanced as wellSometimes when on site these issues do not present themselves right away...our technician stated that when he first arrived the motor was showing no signs of noise or hindrance, so he focused on the door itself An issue that does not present itself at first should have no bearing on the experience level of a technicianOur technician did the right thing in advising this client after the motor issue presented itself that we did not work on that particular product and directed him to the company that doesCharges reflect no motor service only the door labor and rollersHowever, I believe that the $should have been waived for the service call/trip chargeI am only authorizing that this charge be returned to the client and the invoice revised top settle this situation.Thank you

We have called the customer and left messages several times to attempt to resolve her concerns with no responseIn reviewing the call recordings we did find that the customer was advised that springs start at $100, but the technician would determine the exact size needed and let them know the price
on siteOur standard retail pricing for the spring size needed was charged, with a $coupon discount appliedAttached is the invoice signed in agreement with the repair and pricing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
The hole was not there before they worked on it and it was after they left. We have had no other worker to the house. I am guessing, they backed their truck up so they could stand on the truck bed and rammed it with their racks because the driver couldn't see where they were backing - just guessing since I was not there.We will definitely "not" use them again and are considering putting it out on the neighborhood "network" association that we belong to that we all use to let each other know which companies to use and which ones not to use
Regards,
*** ***

Thank you for the opportunity to respond to this complaint I would like to state that we strive to be first rate in everything we do We pride ourselves on installing quality parts and providing quality service Upon reviewing Mr ***'s complaint we have reached out to Mr ***
and scheduled an appointment to come back out to his home and replace the head unit on the Liftmaster garage door motor This will be a completely new motor with a undamaged power cable There will be no cost to Mr *** Mr *** has agreed to provide a prong to prong adapter We will be installing this motor on Tuesday April 5th between 5pm and 8pm to accommodate Mr ***'s work schedule I would also like to apologize for the inconvenience and potential hazard our error has caused I sincerely hope that this is an adequate solution to the issue.Respectfully,*** ***Garage Door ServicesClient Services

Revdex.com:
Thank you for all your help in this matter. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Best Regards,
*** ***