Global Development Strategies Inc

Client states that the invoice shows a incorrect time frame of the services and claims that our technician was there for 10-15 minutes. I will agree with the glitch in  our system about the time frame, but there is no way a technician from any company can change a torsion spring in  15...

minutes or less. The client states that he agreed on the services initially then went inside the house to get authorization from his wife. Did the client tell our technician that he was doing so, if so our technician would have waited. I apologize that our technicians work fast and efficiently..they do so because we do have other clients to assist. When a client agrees to the service and gives us the go ahead, then that's what we do. The client requests for us to re install the springs which is not an option at that time because it becomes a safety hazard. This technician is an experienced technician and has been with our company for 10 years. The door was balanced correctly and working properly before he left.  We will not refund anything on the basis of another company filling the clients head full of non sense nor will we uninstall parts due. We were called to do a job..my technician gave recommendations, prices, and an agreement was met. The client refused to signed the invoice, which we cannot help, however the client writes that he did make that agreement. Our company will come back if there is any issues with any parts.Thank you

The original technician showed up on 5/16/15 and after speaking with the client evaluated that the door had been out of use for a month. The technician noticed that the door had improper springs on and cables were completely off. The technician fixed the door by replacing proper springs and tension...

and balancing the door after replacing and rewinding the cables. The technician also states that the motor was a store bought Genie brand approximately 8 years old and the limit switch wires were hanging out of it. After repairing the door and running the door up and down manually and by way of the motor...it seemed that everything was working fine. The client claims that after the technician left the motor didn't work and she had to use the door manually until we could get another repair technician out. On 5/18 another technician different from installer evaluated the motor and also noticed the poor condition of the motor, however he attempted to make adjustments and stated that the client needed a new motor that the motor was working intermittently. After evaluating comments from the technicians it is determined that the client needs a new motor..we believe that the motor in addition to being a older model was damaged when the door was having issues with the improper springs. Improper springs can cause multiple issues to a door and the equipment attached to it. I advised the client that we could help out and do the motor at cost because the motor was not having issues on site at the time of the repair and it was thought there would be some life left in it. Unfortunately the client does not see it this way and we are unable to resolve by offering a free motor or full refund. The door works great, clients words, its just the motor.Respectfully,

Although our technician was unable to completely resolve the issue with the client's garage door, he did perform a service call which has a standard $39 fee. He also did perform another service on site by re-programming one of the client's remotes. Therefore, a full refund when there was a service...

call and repair performed is unreasonable. With that being said we will be happy to offer a 50% refund of $42 on the basis of client satisfaction and feel that this is fair resolution.

A check for the $42 refund per our agreement is in the process of being issued and will be mailed to the client's address. It should arrive within 1-2 weeks if not sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already had the work done by another company. I'd like them to send me $100 for reimbursement. This company did NOT call me as they claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As mentioned for my case #[redacted], I was promised by [redacted] (sp?) of the Garage Door Services - Client Services group on June 19th 2015 that I would receive a check for $227.20, the difference between what I paid Garage Door Services for their $400.00 - $178.80 (the original quote $169.00 plus taxes.).  [redacted] said that I would receive the check in two weeks.  In addition, he agreed that my claim is correct, as he did go back and listen to the original quote voice recording and therefore they were going to make the payment of $178.80. As of today, I have not received any payment from Garage Door Services.     I would like to re-open the case to get my money. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted].
First the company is not fully honest. The technician did not say that It was a store brought Brand, nor did the company manager mention it to me. second, there were not any wires hanging out of the motor, If that were the case their tech. would have notice it right from the beginning. I did not say that the door works great. If the door works great, I would not have filed a complaint with the Revdex.com. I also know that a motor will not go out the same day of service as they try to make me believe. Individuals this day and time do not believe in being honest, . When the tech left. I had some movers to come over to the home to put some furniture in the garage. When I went to use the button on the garage to open the garage the door would not open. this was the exact same day. that the technician came out. When I called the tech, he was very quiet for a second. Then he told me that he was another location that he would be back when he finish at that location. He did not keep his word, nor did he call. I called them back around 2 something that morning, because I could not believe that a company would treat a customer like this, especially after the kind of money that I had spend for them to prepare the motor.I believe when someone spend that amount  of money for a company to fix a garage, the garage should be fixed.  For the money that they charge I could have brought a brand new one... The other tech that came out said to me, that he notice how much that I had spend already, as I have already stated. He ask me to call the company back, because He didn't no what to tell me, however, he did say that they would work something out with me. Considering the price. I don't believe that I should pay anymore money on something that should have been fix already... NO ONE has that type of money to spend... Companies need to stop being about greed,  more about what is right. This is how good reviews come in.  There fore, I am not happy with the company decision.

We were able to clarify that the quote given was $160+tax for everything. Although this is not accurate per our standard pricing and was given by mistake, we will stand behind what was promised and have agreed to honor that quote to ensure the customer's satisfaction. A refund has been requested for the difference of $227.20 and will be issued to the customer shortly.

I would like to extend an apology once again for the experience received by this consumer and make it known that we value this feedback to address this situation. This is not the way we as a company represent ourselves or do business, but the action of one employee. With that being said I would also like to point out once again that no service was performed or paid for so we have not done any business with this consumer and this complaint is invalid.

We strive to provide the highest quality parts and service in the industry and stand behind our installations. The original service provided included a door reset and garage door opener and roller installation. When our technician made the first warranty visit it was determined that there was no...

issue with the original work and that something else had caused the door to come of track again. Therefore labor would apply since it is a separate repair. Despite this, our client service department reached out to the client and agreed to make the warranty repair at no charge for their satisfaction. We would have been happy to have a technician back out at no charge to get to the bottom of why an issue keeps occurring and resolve it. The customer did not give us that opportunity in choosing to go with another company.  Although you can certainly find cheaper prices for lesser quality parts and service, we use only upgraded parts backed with a lifetime warranty and have standard retail prices for all parts and services. We have reviewed the invoice and verified that our standard retail pricing was followed and the customer was not overcharged. All of the original repairs and cost were fully reviewed and agreed upon by the customer, if they felt the price was not fair they had every opportunity to decline the service and get a second opinion. This was not the case and the work was approved and completed as promised, shown by the invoice signed in satisfaction which I have attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Technician who performed repair work was repeatedly told to only replace the motor, but he insisted that motor was in good condition and instead performed other work that was not necessary.He also told that the motor would not need replacement. He was later proved wrong. He was mainly interested in training the trainee and not low cost option for his customer. Please let me know what are my next options.
Regards,
[redacted]

We were able to speak with the customer on 6/26/2017 , review all concerns presented, and agreed to a $200 reimbursement for customer satisfaction due to the inconvenience experienced. This situation is not representative of our high customer service and repair standards or policy and procedures. We...

apologize again for any and all inconvenience endured by the customer. We would also like to again express our appreciation for bringing this invaluable feedback to our attention to allow us to address the situation and ensure that it never happens again. We are always looking for any possible way we can improve our business and ensure full satisfaction and the best experience for all of our customers.

We were able to reach out to the customer and come to an agreement on pricing in resolution of the complaint issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will not be disputed.  The way this company does business is in my opinion questionable.  I hope my adding my comments to the large number of similar complaints I found in the Revdex.com records will keep others from repeating my mistake.,
[redacted]

We were able to reach out to the customer and agreed to reimburse the $200 deposit for the door order and the part cost for the springs that were installed 7/20/2015. The credit for the deposit was issued to the customer's card on 7/14/2016 and a refund check for the additional balance has been...

requested and will be mailed to the customer.

We have standardized pricing for all parts and services. The standard price for the repair needed for this customer's door was reviewed by our technician on site and the customer agreed to have the repairs completed.  If the client felt that the price was not fair and they could have the...

repairs completed for less, they had every opportunity to decline to have the service completed. Attached is the invoice signed in agreement that the repairs were completed to their satisfaction as promised for the agreed upon price. In the interest of the customer's satisfaction we were able to reach out to the customer and agreed to honor a coupon to waive the safety inspection and diagnostic for a $39.99 refund. This was issued on the basis of the client's satisfaction and their agreement that it resolved all concerns with the service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They totally lied about what would be required to complete the repair, so we had NO opportunity to reject the service before it was completed.  They did NOT do the work that was promised, for example, they said the door had to be taken down to ground level to even see what needed to be done to complete the repair.  It was NEVER taken down at all.  We were specifically told it would take one hour to get the door down, and then he could see if it needed parts and what the next step would be to complete the repair.  He did NOT do what he said was needed to complete the repair.  The total time doing the repair was actually only 20 minutes, we expected to hear from him at around the hour mark to see what else would be needed.Again, they used a bait and switch method, telling us that one thing was needed and it was totally NOT the case. If he had told us it would be $389 labor for 20 minutes of work, we NEVER would have accepted his "contract".  We immediately complained to him about the charge for only 20 minutes of work and were told we would have to take it up with the company.
Regards,
[redacted]

GDS is a premium garage door service company and we strive to provide the best parts and service in the industry. Without being on site and seeing what repairs are needed and other factors such as the type and size of the door, it is nearly impossible to give an accurate quote over the phone for a...

repair. Our technicians perform a full safety inspection and diagnostic and then review all recommended repairs and the price fully, getting approval before doing a repair. The amount charged for this repair is the standard rate for a large door off track, and it was completed only quickly because our technician had a trainee with him who assisted with the repair. This amount was reviewed with the client and agreed upon before the work was completed. The client also signed a paper invoice approving the work and the charges, but refused to sign our electronic invoice. In summary there is no issue with the work completed, the client was not overcharged per our standard pricing, and the price for the repair was approved and the repair was agreed upon so there is no reason to justify any refund. We are willing to reach out to the client and offer an extended 60 day labor warranty on the repair, with any issues that arise being covered at no charge unless parts are required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The problem with this company is they did work on the motor, and I was personally there watching them grease the the gears. The belt was adjusted and the two dials on the side of the motor were also adjusted. At the end of the day it was adjusted wrong which caused a perfecly good motor to break. The tech working on the motor said the motor was in good shape and would more than likely last 5 more years. It would of, if it wasn't adjusted wrong causing the gear to break. The reason the motor work is not on the receipt is that the tech told me it would be more if he told his boss he worked on my motor, and said he would make it a better deal if I bought rollers from him. This company does not want to guarantee the work they do.