Global Development Strategies Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the business is partially true. I did place a warranty call on 5/2/because the garage door opener stopped operating my door and produced a series of beeps. I had to use the release to manually close my doorThe technician explained that there is no power going from the motor head to the photo sensors. The electrical power from the outlet to the motor head is good but no power from the motor head to the sensors It was his suggestion not mine to upgrade me to the Liftmaster for free. I wasn't aware of the Liftmaster brand until my tech mentioned itHe explained that I received the "Toyota" brand of garage door openers and the Liftmaster is the "Lexus" brand. It was basic vsluxury When he called to get approval for the free upgrade he was denied and was told that I would have to pay an add'l $200. He rejected the offer before mentioning it to me because he understood my frustration and declined the offer on my behalf because I had already paid over $739. He saw no since in me paying over $for a garage door openerSo, he then decided to remove the old motor head and install a new one. Two days later on 5/4/15, I experienced the exact same problem with the 2nd motor head. There is nothing on my attached invoice I receive that states the sale is final. What is said is that I will need to pay $for every warranty call after the 1st days. With the number of issues I've had there is no guarantee that the fee will always be waived. Their argument is that all sales are final because they can't resale the merchandise. Why would you try to resale a defective product? Due to the level of poor customer service I've received and the faulty merchandise they distributeI decided to decline the Liftmaster when it was offered on 5/15/(weeks later) because I no longer trust this company or their productsThe offer to upgrade me for free should have happened when the initial request was made on 5/2/ I would have welcomed the upgrade at that timeBut now, that a 3rd party (Revdex.com) is involved they want to go above and beyond to appease meWhere was this excellent customer service weeks ago on 5/2/15? So, due to the problems I've had with this company and their products I called on 5/4/@ 8:14p and 5/5/@ 9:30a and left messages that I no longer wanted there product and to come get it and refund my money. The business is only focusing on the Homelink & remotes issue and not the main issues for the returnTwo garage door openers having the same issue: stop operating the door, lost power to the photo sensors, unable to maintain program to the remote and Homelink. That's to much of a coincidenceHaving to manually open & close the garage door daily for weeks at night and in bad weather is too much of an inconvenience. So, come get your defective product and refund my money. After my first issue in February with lost programming I called the manufacture (http://www.***.com/) *** and spoke w/***. He helped a little and told me if I continue to have problems contact technical support ***. Well, I continued to have problems. I think the person I spoke with was *** but not sureMy programming issues aren't being resolved with different motor headsI shouldn't have to call the manufacture for issue with my equipmentOnce they contact Guardian and make their defective claim report they will get reimbursed from the manufacture. Too many problems in less than daysCOME GET PRODUCT AND REFUND MY MONEY
Thank you
Regards,*** ***

I would like to extend an apology for the inconvenience and mis-communication over the warranty visit and chargesI will be happy to extend a day labor warranty to the client and have someone out at no charge to resolve the issueI left a voice-mail and am currently awaiting a call back from
the clientWe can be reached at *** between the hours of a.mand p.m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My son-in-law spoke with company and it is clear they have no interest in addressing the issues we raised with them and I don't intend to waste any additional time on this matterPlease note that this company continues to garner consumer complaintsFrom the time I filed this complain to yesterday three more complaints have been filed with the Revdex.comClearly there's a problem with the way this company conducts business
Regards,
*** ***

We were able to reach out to the customer and come to an agreement in resolution of their complaint issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the This e-mail is to inquire why Garage Door Services (GDS) has not reimbursed me the $that I was wrongfully charged. I filed the complaint with the Revdex.com (Revdex.com) on July 19, regarding services that were not needed nor wanted and the resulting overcharges. I also reported that less that hours after an employee installed a new garage door (July 6th) less than hours laterthere was an unauthorized charge on my credit card for $694.84! Two days later there was an additional $charged on the same credit card; both charges were made through ***.com. Thank goodness *** contacted me and closed that account. The rep from GDS phoned me and stated that he just could not believe that I could not get the name of the individual who used my credit card and that he was just “bamboozled” by my statement. He stated that he “did not believe that I could not get the information by calling ***; anyone can get that information; that if he called to get that information “I could get it”. He then stated that “we don’t even have your credit card information in the system. All we have is your name, your address, the last four digits of the credit card number, the expiration date and the security code”. Is that all? So, in other words, all someone would need to make unauthorized charges are the first eight digits shown on the card! He stated that he wouldn’t even ask the technician who installed the garage door because “I know him and he’s a nice guy”. I suggest that this representative, or anyone he knows who has a *** credit card, call the Fraud Department and ask them what ***'s policy is regarding unauthorized purchases. He will betold that it is ***'s policy to just pay the credit card company for those purchases! He will also be informed that *** does not have to give out any information and chooses not do so, even when asked by ***! *** pays ***, *** pay the customer, and that’s it. Now, I know the person I spoke to from GDS will have a hard timebelieving this, but if he does his homework he will find out for himself that this is the case. I invite this person to also contact *** and find out for himself that this is their policy. If he can imagine the probable thousands of fraudulent charges made each and every day at ***'s across the country, he might be able to comprehend the scope of the problem and realize why *** simply chooses to pay these unauthorized charges. In addition, I also contacted the Elk Grove Police Department and spoke with one of their detectives. He told me they would actually have to Court and get a Court Order to request the name of the person involved with this crime. Why? Because “even criminals have their rights”! Perhaps I should not have implied that an employee of GDS used my credit card to charge purchases at ***.com; however, when your credit card company informs you that just hours after paying for this garage door almost $was charged using this card (and again hours later) I had to ask myself, who was the last person who actually handled my card? However, that does not give this GDS employee the right to argue with me, berate me, question my statements and call me a liar! I wanted the person responsible for this more than anyone else, including this sarcastic employee! The fact that this employee was not even going to ask the installer about this incident because he knew him and “he’s a nice guy” was offensive and insulting. I should have been reimbursed the following charges made by GDS: $for the “Multi-Point Safety Checklist” and $for “Recycling, Disposal and Fuel”. Charges for the installation of the door: $to make up for the $garage door coupon for the door, when it should have been $discount; again, a $“Recycling, Disposal and Fuel” fee. The total amount owed me is $263.85. I am requesting that any communication between GDS and myself be through email only. In this way, the Revdex.com will be kept up-to-date regarding the progress of this incident. *** ***
*** *** *** ***
*** *** **
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Garage Door Service Company's new offer to fix my garage door for free is exactly what I was asking them to do on the morning of the incident, but they refused at that time. Actually, all I asked them to do was put the door back to the condition it was in before they arrived, so I could get it closed and go to my office. Before they arrived, my garage door worked. After they did the "lube and tune" and tried to upsell me lots of expensive and unneeded parts and services, my garage door didn't work. On the morning of October 2nd the technicians and the customer service rep on the phone refused to put my garage door back to its state prior to their arrival unless I paid them at least dollars. Their offer to fix it now, twelve days later, is useless because of course I have already had my garage door repaired by a third party, after I had to cut the cables to get the door to close, and injured my hand in the process.
I truly regret ever purchasing this deal. Before the two technicians from Garage Door Service Company arrived on the morning of October 2, 2014, my garage door would open up just fine with the motor, and I would have to hold the button down to get it to close with the motor. The technician *** tried to upsell me new springs and rollers, which I later confirmed by an independent specialist the door did not need. I told him I wasn't interested in any upselling, and that's when he tried the classic "Wait! I'll call my boss to get you a better deal" which I refused as well, and ***'s attitude then changed for the worse. After they finished hitting the hinges with a hammer and squirting lube, and whatever else they did to it (I left them alone for five minutes - my mistake), my garage door would not close with the motor. After they refused to put it back to the way it was, I asked them to leave. I tried to close the door by gently pulling the red cord to disengage the motor. Suddenly one roller came out of the track, the cables got stuck between the drum and the axle, and the door was stuck open. I can't prove sabotage, but given the facts I don't know what else would have caused the door to fail at that precise moment. The two technicians stayed in their trucks, parked in front of my house, talking loudly on their cell phones. I tried in vain to get the door to close without cutting the cables, and I tried in vain via phone to get the Garage Door Service Company customer service rep to have the technicians come back to put my garage door back to its original state, but she refused unless I agreed to pay at least dollars. I even begged her just to have them close the door, but she said any further work on their part would cost me at least dollars.
Their offer now is too little, too late, and totally useless. Had they made this offer to correct the problem on the morning they caused the problem, things might be different. At this point I don't know what they could do to resolve this complaint, because they failed when it counted most, but my complaint still stands. This $"lube and tune" through Living Social is simply a scam so they can try to upsell unneeded parts and services to unsuspecting consumers. In fact, review websites are full of bad reviews about Garage Door Service Company. I just wish I would have done more research in advance.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The $credit they are offering is by far insufficient From the other two estimates given by reputable garage door repairmen, I am willing on paying the difference between their two estimatesThe company reports they use only high quality parts but no parts should warrant paying times the priceThe garage door works now however makes a screeching sound going down I admit I was a fool for signing their bill but I was told I was saving a lot of money until I investigated what I could have gotten for that price Basically I could have bought new garage doors for what I paid to have my year old garage door repaired I feel I was definitely taken advantage of I am not letting this drop and will pursue this with the California State Contractor's License Board next, then the Consumer Investigative Reporters with channel and in Los Angeles I also have an appointment scheduled with my attorney for next week to pursue what other types of legal action I can take against your company I would hate to see more people taken advantage of by this company I am willing to discontinue this fight if I am given a credit of $which I feel is fair
Regards,
*** ***

We apologize for the mix-up, partially due to the fact that the customer was not presentWe reached out to reschedule the appointment to resolve this as promised and left a voice-messageWe are currently waiting for a call back

We apologize for the inconvenienceThe refund was issued today and I have attached the transaction receipt reflecting itRefunds usually take between 2-business days to process through the bank into the customer's account. If you have any questions or concerns please let us know. Thank you

The service completed was a full overhaul of the door with all upgraded parts and involved substantial laborOur technician fully reviewed all of the repairs and prices and a verbal agreement was made with the customer before any work was started If the customer felt the price was not fair
or did not think a full overhaul was needed, they had every opportunity to decline the serviceThe work was approved and completed as promised, attached is the signed invoice reflecting this Upon reviewing the invoice we verified that the customer was not overcharged per our standard retail pricing on the upgraded parts and servicesWe have no way to verify what quality parts or what scope of repair the other estimates were given for and regardless we are under no obligation to match a competitors pricingWith all of this being said, client satisfaction is still our priorityWe have reached out to the client in good faith and offered to apply additional coupons and a reduction on labor resulting in a $refundWe would still be happy to honor this offer for the client's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowGDS offered nothing in their response. GDS states "if the springs were incorrect or not balanced as the client is stating the door would have exhibited an issue much sooner"This is a violation of the Code of Business Practices, Tell the truthThe truth is that with the screw drive electric opener the door operates fine with one spring totally broken. The door still goes up and down with very little change in speed. The opener is strong enough to still open and close the door. So GDS is incorrect in stating the door would have exhibited an issue much soonerThe door operated fine with the door unbalanced until I experienced a power outage and disconnected the door from the screw drive. Without disconnecting the door from the screw drive I would have never noticed the imbalance. Their second technician found the imbalance immediately and that is why he tighted the spring. Unfortunately, the spring he tightened broke five months later.GDS also violated the Code Tell the truth by omitting relevant facts. I would have expected some discussion in their response about the fact that on 4/their representative Jerod Sogo agreed that doing the work at no charge "made sense". As a customer what should I have expected on Saturday morning 4/after GDS did not show up for their appointment on 4/and their representative agreed that doing the replacement for the broken spring at no charge "made sense"? I was surprised that his discussion was not even on the notes for the technician who called but never showed up on Saturday morning. Would this not violate the Code 5. Honor promises to abide by verbal representations?Near the end of GDS' response they state, "From their assessment the original springs were correct for the door". Again they omitted the relevant fact that the third installer installed larger springs than the original installer.I agree with GDS that they have accommodated me as their customer by not charging their standard fees for the additional service calls. However, I don't understand why they believe I should pay anything for them to correct their technician's negligence. That is why I am requesting a refund of $ I also would suggest that the Revdex.com review their Code of Business Practices with GDS so that the code means something for customers that respect the good service the Revdex.com performs.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This resolution is unsatisfactory The service tech mislead and lied to me about being competitively priced This company scams people They provided no written estimate or contract prior to the work being performed Also, they would not honor any online coupons that they advertised, even after asking several times Only after calling a service manager would they offer a discount, which is evidence of how they try to fleece customers and charge exorbitant prices, but that still does not satisfy my complaint I will not pay any more for this job than the market rate, which is $ They are trying to charge 5-times the market rate and scam vulnerable customers
Regards,
*** ***

We reached out to the customer to apologize for the inconvenience experienced with scheduling of the door installThe deposit is a commitment for the order to be placed and normally non-refundable due to restocking fees in the case of cancellationWe will be following up with the representative
which did not make the customer aware of this Given the circumstances our client service department would have been happy to assist the customer, and a $refund for the deposit has been issued to the client's credit card as of 4/8/

The manufacturer offers a year warranty on the product and the client has every option to go through them with warranty issuesGDS stands behind our products and services and provides a lifetime warranty on garage door openers, but as a service company labor has to apply for our technician's to
make a repair outside of the day labor warranty periodThis is clearly detailed on the invoice and agreed to when the original purchase was made on 9/4/With this being said, client satisfaction is our number one priorityA special accommodation was made to waive the standard fee for a service call and reduce the price for this service from $to $by a manager in our office to ensure the client was taken care of

We do not "prey on" or take advantage of the elderly in any wayEvery customer is treated equally and we strive to provide the best service and highest quality parts on the marketOur technician's perform thorough safety inspections and diagnostics and then make recommendations on repairs to
insure that our customer's doors will function without issue for years to comeWe have standardized pricing for all of our parts and services, and all of these prices were reviewed by our technician, the invoice was signed in agreement, and the repair was performedWith all of this being stated, we were able to reach out to the client and agreed to reduce the price for service by $*** for their satisfaction in resolution of the issues cited in this complaintThe refund has was issued back to their credit card on 12/12/

Our goal is to make repairs that ensure our customer's garage doors will operate without issue for years to comeWith that being said, it is always recommended that both springs are replaced to ensure the door balances correctly and there will not be any future issuesAn existing and already
weakened spring could cause the door not to balance correctly and lead to the new spring wearing out prematurely When our technician was on site he went over the repair and price completely, and the client agreed to have the work doneIf the client felt that the price was not fair, they had every option to decline and pursue another optionThe work was completed as agreed to and the client signed the invoice in approval and wrote a check for the invoiced totalThere is no overcharge for the parts or service per our standardized retail pricing and to this date we have not been notified of any issue with the work so there is no reason for a refund to be issuedOur client service department has reached out to the client to explain and go over everything, but the client was unwilling to work with us and eventually hung up on our representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company in question provided nothing in terms of receipts or documentation for work providedI have nothing to prove that you in fact conducted any repairs on my garage Furthermore I was shown by the second repair company where it was documented that your repair crew used the wrong size spring and thus had to be replaced.
Regards,
*** ***

Although we have already had one completed with our technician verifying that there is no issue with the client's door or the service originally performed, we were able to reach out to the client and schedule a second warranty visitWe will have a different technician out to evaluate the work as a
"second opinion" and resolve any remaining issue resulting from the original service if necessary

The quote given by our representative was for replacement of two torsion springs onlyGarage doors have several components that all work in unison to make the door operate properly, it is impossible to know the condition of all of these components and fully diagnose a problem over the
phone. Our number one goal is to leave our customer's garage doors functioning for years to come, not to make a partial repair that would leave the door still out of order or a "band-aid" repair leading to more service a short time down the road. When our technician arrived on site and performed his full safety inspection and diagnostic, he discovered broken cables and other concerns that would have to be addressed in addition to the springs to fully repair the problem with the doorHe then reviewed these necessary repairs to the customer and the additional costThe customer was not happy with having to spend more on the repairs, but for their satisfaction one of our service managers was able to reach out and offer a special package discount price to get the customer taken care ofThis was agreed to and the repairs were authorized and completed as promised, shown by the signed invoice attached and check that the client wrote and signed to satisfy the balanceWe do not claim to have the cheapest prices, but we use quality upgraded parts guaranteed with a lifetime warranty and have standardized retail pricing for all parts and servicesWith our standard pricing and the discounts provided, the customer was given a more than fair price for the parts replaced and work completed If there are any further questions or concerns we will be happy to help, our client service department can be reached at ***. I would also like to note that we do not include the Revdex.com in any of our advertising

I would like to extend an apology for the experience with one of our representativesCustomer satisfaction is our number one priority and this situation does not meet our standards and will be addressed with those involved I was able to reach out to the consumer and schedule a warranty visit
to address the issue with their door at no charge on good faith regardless of what our records show