Global Development Strategies Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Hello *** be advised that Oct I received a check from these renegades for $1800.00. Thanks very much for your help!*** *** Regards,
*** ***

I apologize if the client was confused about who we were when we arrived on site At no tine did we misrepresent ourselves as another companyThe job was done this past Decand my technician isn't able to recall the details of the workThe only issue that the client had at the time that the technician asked us about was if the warranty could be transferred to the new homeowner, which the answer is of course it stays with the partsThe only other issue that I see after reviewing the invoice is that the technician may have charged twice for the spring installation There was verbal consent and and signed invoice for the workI will refund $but no moreI feel the disputed amount is unreasonableafter the fact and when the garage door is in working orderPlease let me know if this a suitable optionAttached is a copy of the invoice.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There reply is full of both outright lies and inaccurate information
# I did not call and request a garage door replacement, I called for a repair as the cable had come off of one side of the door
#There was no agreement, I was not even there, the tenant and a freind where there, I can prove this with phone records as I only have a cell phone and they will sign sworen affidavids to this
# Your technition said the door could not be repair and this was not true, as the tenant and a nighbor repaired the door, (and they are a EMT and payroll clerk !!!) and you where notified to cancel the order or days before the instalation was scheduled to happenYou stated I called (at 10:49) to cancel that day and the tech was enroute, Another lie as he droped the door and left at 3:pm acording to my phone recoreds, He called me !!! And your invoice even states that
# Nothing was ever said to ANYONE that there was a contract OR that the order could not be canceled at anytimeYou can't force me to buy something that I don't need and just drop it in the drivway and run like a little kidThen type up a invoice and call that a contract.
# You think trying to refund me $for somthing that I did not need or want makes things right ?? It is your garage door as I told you to cancel the order on different occationsOnce again, I have phone records
# I have desputed the charges with the credit card company
#It is sad that company's like yours try to take advantage of people
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budgetWe were able to
speak with the customer on 2/16/and reached an agreement for reimbursement in resolution of the complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers

GDS does not "pose" or misrepresent ourselves as Overhead Garage DoorsWe do do business as Charlotte's Choice Overhead door, with "overhead door" serving as a description of the type of doors we serviceAfter reviewing all of the call recordings, our representatives did not at any point say we
were Overhead Garage Doors, nor were they askedAttached is the call recording from when the appointment was set supporting thisOn October 2nd, our technician made a service visitAfter performing the standard safety inspection and diagnostic the repairs needed and price were fully reviewed and the client agreed to the repairsThe door is a large foot door, which required a special rail and large springs for the repair which are why the price was higher. Our technician was wearing his uniform GDS shirt and also did not represent himself as Overhead Door at any point, but did let me know he may have said he was the "overhead door repair man" once again with overhead door describing the type of door to be servicedThe client signed the invoice in agreement of the price and service being performed completely, invoice attachedOn October, 14th the client called because there was an issue with the door and spoke to one of our representatives who did not professionally or correctly handle the situation, which has been addressed with that employeeA warranty visit should have simply been set to address the issue with the openerThe parts installed are non-refundable stated on the invoice and there is also service involved that obviously can not be refundedWe use the highest quality parts and opener's on the market and stand behind them with a lifetime warranty and in this case an extended day warranty on serviceWe are more than happy to honor the contract and warranty terms and would appreciate a call to schedule a visit to address the issue with the client's opener, and also offer to extend a year labor warranty so any possible problems that could arise within that time will be taken care of at no charge

There is no way to verify whether or not the damage to the door was due to an improper adjustment adjustment by our technician or due to existing parts on the doorAfter performing a safety inspection and diagnostic and before completing the lube and tune service, our technician did recommend other
repairs needed as stated by the clientWe can offer to have another technician out to fix the door if it is still off track at no charge as long as there are no parts involvedWe're in the process of getting in touch with the client to schedule an appointmentThe $lube and tune was purchased through Amazon Living Social, so we have not received any direct payment for itAll refunds on those voucher's have to go through Living SocialEven though the work has been completed, we would be happy to approve a refund of the amount paid for the voucher due to the inconvenience the client has faced

The issue the customer is having now is due to the garage door opener (motor) and not related to the original work performedOn the original service visit, 3/27/15, the primary concern was that the garage door was off trackAfter performing the full safety inspection and diagnostic the technician
quoted $to make the necessary repairs to just to get the door back on track, but also recommended spring replacement to make sure the door would be correctly balanced and prevent the issue from happening againThe customer agreed to go ahead with the door off track repair and spring replacement for $which was completed as promisedThe garage door opener did not exhibit any concerns on this visitThe door was tested after the spring replacement and other repairs and functioned properly when the technician leftOur technicians diagnose everything to the best of their ability, but simply can not diagnose a problem if the issue doesn't present itself. On 4/22, nearly a month after the installation, the client called to set up a warranty visit and the service call was completed at no charge on 4/Our warranty technician verified that there was no issue with the springs and other work completed 3/27, and that the issue was being caused by a problem in the client's garage door openerReplacement was recommended which the client declinedWe reached out to the client to discuss everything and work toward a resolutionShe informed us that she had been having intermittent issues with the opener for a long time, but was always able to lubricate the rail to resolve the issue for a timeShe verified that the door worked without issue when the first technician left and that the opener did not exhibit any issues and was not mentioned on this visitSince the original repair we have done everything possible to assist the customer, making warranty visits at no chargeThe bottom line is that the customer needs a new garage door opener due to an existing issueIn the interest of customer satisfaction for a returning customer we reached out and offered a $discount over the standard price for a new opener with a lifetime warranty and to waive the standard installation labor of $The customer said she would like to have everything explained to her son before moving forward and we are currently awaiting a call back

Revdex.com:
Per your website, the business has not responded to complaint ID ***, 11/6/response, and have determined that their proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has NOT responded to my request for a copy of the initial technician visit
What I consider a FAIR resolution is as follows:
Repair or replace the bottom panel & weatherstrip seal to my garage door. If unable to do that: replace garage door. No charge
Install & tense appropriate tension springs & cups for my garage door. Original springs were 2"ID, 35" long tensed. I am unsure of the wire size. Undersize springs were used in the initial service repair, leading to the current issue. No charge
Reimburse for damages to my vehicle. Estimate is $***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I retained the services of a local door repair They did agree the door was to heavy and adjusted properly, cost was 89$ which was half the amount I was told for just coming out To adjust the load of the springs by Garage Door Service would be extra I figure I will have to eat the 89$ Garage Door Services is more than welcome to reimburse the 89$ Should have used a local vendor from the start Thank you for such prompt action Revdex.com
Regards,
*** ***

I want from the company the following:
1.
Refund in the amount of $1,that reflects
the $1,fair value
of the goods and services that the company charged me
and that I, in good faith, paid
2..
Assurance that the company will cease and desist
in business practices that are, at best, unethical, and quite probably illegal.
c See Attached Letter to the Company dated 1/7/Se

RevDex.com: I have reviewed the the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I would like to clarify some statements in the letter I read, It's a fact I did request some reimbursement for the extreme inefficiency and inconvenience of the ordering and installation of my garage door but in fact I did not receive any such reimbursement of any kind I have credit statements available upon Request to prove no refund transaction took placeThat would have been the right thing for the company to doNow as far as the arranged Monday January date agreed upon to come to my house and make necessary Repairs *** a service tech showed up at my resident unannounced and without warning while I was at work on Friday January 9th my wife was there at the time but I needed to be there to explain the circumstances and what was going on anyway after he made the adjustments less not replacing the broken part as requested *** then pressured my wife to pay him a service charge that I was told I wouldn't be chargedI question this company's ethics.Now my request is for a formal apology and that this garage door company do the right thing make good on the $refund they claimed to have paid but did not and replace the broken part that was requested to be replaced but was not at no charge to me for parts, labor or service charge

We were able to reach out to the customer on 1/5/and reach an agreement in resolution of their complaint issues

We will agree to a full refund of $for the client's satisfaction in this situationA reimbursement check will be issued and mailed out this week

The original problem I was having with my garage door was never resolved. Yes they put the garage door back on its track and that I am not disputing any charges for that. The garage door still re-opens when I try to close the garage door. The 1st technician should have recommended a new motor as being the problem, not new springs. I tried explaining this numerous times but they are disagreeing with meMy son has not talked with them yet. I would be willing to accept there offer for the new motor with an additional dollar discount. Making my charge 200.00. I have not yet discussed this with them.*** ***

The fact of the matter is that the client is requesting a lock that was not discussed or ordered to be installed for freeThere was mis-communication on both ends with our estimator not asking if the client would like a lock and with the client not requesting one or bringing it up until after the installOur installer simply directed the customer to contact the office so we could order the lock and set the appointment to install, he did not indicate that we would take care of the lock for freeNothing about this situation justifies the client getting something for free that would have had an additional cost to begin with or reimbursement for having another company install itWith all of this being said, client satisfaction is still our priorityWe can split the cost of the lock with the client to resolve this issue and have it installed for $

We have repeatedly tried to reach the customer and have not been able to discuss the complaint issuesIt is our top priority to reach a resolution and address any and all issues with this service and pricingWe attempted to call today and the phone rang once and then disconnected as if the call was forwarded each timeWe did leave a message and are waiting for a call backOur client service department can be reached at ***

We were able to get in touch with the customer and resolve the complaint issuesHowever, I was unable to locate the record with the name and address provided by the consumerIf this is an error and the case has not been resolved, please provide me with the invoice number or phone number we would have on file so I can locate the correct record

We stand behind our repairs and would have been glad to send a technician back out for a warranty visit had we been contacted. It's always possible in the service and repair industry for mistakes to be made. We also apologize for the poor customer service received from our office, this does not in...

any way meet our high customer service standards and will be addressed internally. We were able to reach out to the customer on 11/21/16 and agreed to a reimbursement of $279.99 in resolution of the complaint. This reimbursement has been processed to their account.

Garage Door Service stands behind our products and installations. We apologize if the representative you spoke to did not offer to transfer you to a manager and give us the opportunity to evaluate the situation and offer an exception to the standard warranty policy. We will be glad to send a...

technician out at no charge, and if the issue is due to incorrect spring size or installation we will repair it at no charge. We reached out to the customer to schedule an appointment and are currently waiting for a call back. Our client service department can be reached at [redacted].