Global Warranty Group

Review: I have a cell phone damage insurance policy with this company. In early December 2013 I filed a damage claim for the phone. The company received the phone on Jan *, 2014 and charged my debit card the $50 deductible fee. An email was sent to me stating I would soon get tracking information for the replacement phone. On Jan **, 2014, I contacted the company to express my concern that I had not yet received a replacement phone nor an email stating that it would be shipped. I was told that they did not have any replacement phones available and asked if I would like to settle the claim for $350. I accepted the offer and was told that a check would be processed and sent out soon. I called on Jan **, 2014 to inquire as to the status and was told the accounting department was backed up and they would soon get to the check. I called again on Jan **, 2014 to inquire as to the status and was told that no information was available and that the claim was being worked. I asked that someone from accounting get back to me with an estimated date the check would be sent. I called again on Feb *, 2014 and was told the claim was processed on Feb *, 2014 and that I would soon get a check. I called again on Feb **, 2014, expressed my concern that I had not received the check and was told that it hadn't been processed yet. I voiced my concern that I was told the previous week that the check was to be mailed very soon and the [redacted] said that was not the case as the check had not yet been processed and there was no estimated date as to when it would be. I asked to speak to a [redacted] and the [redacted] informed me that it wouldn't matter as the [redacted] doesn't have that info either. Regardless, I wanted to speak with the [redacted] so I was transferred to customer care. At that time I was told that they just don't have an estimated date as to when the check would be completed but "rest assured, it will be done". I, again, asked for the issue to be escalated to someone that can provide me a date. He said he would do so and I should be hearing soon. I called again on Feb **, 2014 and was again told there was no information on my claim and that there were notes that it was escalated. The [redacted] stated she did not understand why they had not yet contacted me.

It has been almost 2 months since the claim was processed and my credit card charged the deductible!!Desired Settlement: I want the claim to be completed and the $350 settlement offered to me to be paid to me IMMEDIATELY!! Additionally, I want a call and/or email from someone at the company giving me a SPECIFIC date that the check will be mailed.

Business

Response:

check#[redacted] for $350.00 was mailed 3/*/14

Review: I made a claim with the claims department on Dec ** 2013. I put down a down payment so the process could be started immediately. I was not contacted by anyone to say there was no phone available and that a cheque would be sent to me in lieu of a phone. I found out this option when I called in over a week later. I asked this to be escalated and communicated to me via email. I received the email and confirmed I would like to receive the cheque of $550 in lieu of my phone. I was then told I had until the end of January to have the broken phone returned to your company. I was told I would received a call once the phone was received to advise when the cheque would be mailed out.

The broken phone was signed for and received by the company on January **, 2014. My down payment was released.

I called the call centre on Feb ** and spoke to [redacted] who apologized that no one had contacted me and he would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called on March * and spoke to [redacted] who apologized that no one had contacted me and told me they were working on it and she would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called on March ** and spoke with [redacted] who told me there was no ETA and they were working on it after many apologies. I asked to speak to a [redacted] as this was the third time I was told almost word for word the same story. I spoke to the [redacted], whose name I do not recall, who explained the issues with the IPhone 5's being pulled and the accounting team having to process 1000's of cheques a day causing massive delays. She apologized no one had contacted me and put in to have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided.

I called again March ** and spoke to [redacted] again who apologized that no one had contacted me and said she would have it escalated and I would receive a call or email within 2 business days. I was not contacted at either phone number or the email address that was provided. I asked her to include in the notes that if I am not contacted from the escalation department by March ** I will be putting in a complaint with the Revdex.com.

I have now contacted the contact listed on the website to ensure the company is aware of the situation.

I can be reached at this email address, [redacted] or ###-###-#### or ###-###-####. Both phone have voicemails which can be used if I am unable to answer.Desired Settlement: Due to the amount of time I have spent following up and not receiving any communication I am also requesting that the $95 that was taken as a deductible for my claim be refunded back to the credit card it was processed on, in addition to the cheque for $550 that is now 3 months late.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I should have received my reimbursement cheque on February and it is now May. The only response you will give is "it's coming". This is not acceptable and I require a date that it will be sent. I also require my deductible to be returned to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Global warranty group has been deceiving not only myself but hundreds of other customers who have purchased the warranty estimated price of $129.99 promising the customer who have been purchasing the warranty while activating a phone at the telecom company 'Rogers'. I have claimed [redacted] of January 2014 because I have dropped my phone on the ground cracking and damaging the phone. I have come impatient with the lie an deception of this warranty group because I have sent my broken phone as well as the deductible of $95 to the warranty group. On the day of the claim they have stated that within 3 to 4 business days, they would give me a call-back regarding to the status of the phone.

On the third call to GWG, they have told me that because the phone is out of stock, they would send a check of $630 which assumes to be the price of the phone. I have been gradually becoming impatient by calling them almost everyday but they would inconsistently stating that first, they sent my check through regular post, but as I have called later to check up on my status, they said the check actually was not legitimately sent. I am growing very impatient with this is absolutely non-sense.

I start to feel this GWG company is full of fraud, deceiving, robbing and psychologically irritating not only myself, but everyone who is experiencing the same situation.

It have been almost 4 months since the claim and I could not use my phone since they wanted me to send the phone off to them without an even sending me the replacement phone. I have been just paying my bills without using my phone.

This is just outrageous.

Please Revdex.com, help to prevent this further more for the sake of everyone including myself.Desired Settlement: I have spent $129.99 towards purchasing the warranty from the North Road Kinetic Rogers and I have also payed to GWG for the deductible of $95.

I wish to get compensated for the amount of payments I have stated above plus the 4 months of Rogers phone bill estimated to be $240 in total because I have been paying the bills

without using the phone due to the replacement of the phone or the check not being sent to myself.

I also want this GWG company to compensate and be responsible as a 'Warranty Company' for the psychological experiences I have been through. I have hard time sleeping.

I am currently suffering from [redacted] due to the stressed caused by this problem.

Because they currently have my phone with them, I cannot risk myself to exterminate this unfortunate relationship with GWG.

I urgently need my phone back to either fix it for my self or GWG sending the check effective immediately.

Please Revdex.com, help people like us who are in trouble at the moment.

Thank you so much.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive my cheque

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $630.00 sent 5/**/14

Review: My cell phone was damaged beyond repair. I paid the $75 "claim fee" to the Global Wireless Group: Wireless Protection Program (the insurance Verizon has teamed up with.) I was sent a refurbished phone that did not turn on and was deemed "junk" by my neighborhood Verizon store. After contacting GWG again, they stated that they would send me a check for $400 for my phone. I sent back the junk phone- which they have record of. This was in January. I have now contacted GWG 5 times. Each time they tell me that my check had not been written yet and they are "waiting for it to be processed" and that a "member of the escalation team will contact me within 24 hours." I have spoken to [redacted] who have told me the same thing. Each time I call, they give me the SAME lines...and I have NEVER received a call back, or an email from this company. They owe me $400 and are basically refusing the write the check. I don't know what else to do. Since I have had such a poor experience with this company, I have also numerous times requested my $75 back as well as the $400.Desired Settlement: I want the $400 that I am owed. I also want the $75 back as well. This is absolutely unacceptable.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I purchased an extended protection plan through Verizon Wireless Zone with this 3rd party company Global Warranty Group on 2 devices at the time of contract renewal mid 2013. The terms state "replacement phones shipped within 24-48 hours after claims approval". My wife broke the screen on her phone on 12/**/2013, so we immediately submitted a claim. They billed my credit card for the $75 deductible immediately, also put a hold on my card for $250 which was required to expedite the replacement - which would be credited after they received the broken device. A few days after submitting the claim, I called to and was told that they could not find a replacement device, and requested my authorization to receive a check for $625 instead. Since this would mostly cover the replacement cost of a new phone, I accepted and asked them to please expedite. It is now 1/**/2014 and I still do not have a check. They have received the broken device weeks ago. I have called them 10-12 times asking for status and escalation. I have NEVER once received any communication from them by email, phone, or mail. When I call in for status, they tell me that it is in processing and cannot give me any information. When I ask to speak to a [redacted], none is available. I have also gone to the retailer Verizon Wireless Zone for assistance, they also cannot get any update. This service is absolutely horrible. Please help!Desired Settlement: I would like the promised $625 check, refund for 2 devices at $100 each, and refund of my $75 deductible. I will find an alternate company for protection, never want to deal with this company again.

Business

Response:

Check #[redacted] for $625.00 was mailed out on

1/**/2014 and I have refunded the $75 deductible back to the credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

May I please know who to contact in case I do not receive the mentioned check and credit?

Sincerely,

Review: On Feb * 2014 my cell phone screen broke - as this was covered under the Wireless Protection Program offered by Global Warranty Group I submitted a claim. The claim was approved and a deductible was paid by credit card. A hold was also placed on the card for the full cost of the broken phone which had to be delivered to them within 7 days or the charge would be put on my card. The phone was sent Express Post (guaranteed delivery) to the address given to me. The claim showed the phone was received.

I got a call from the company saying they could not replace my phone so they offered a settlement of $630.00

This would pay out my existing contract and allow me to get a new phone under a new contract. Although it did not cover the full cost I accepted their offer.

On Feb ** the track a claim part of their process showed the claim had been closed - I had not received my $630.00

I phoned on Feb ** to find out why it had been closed. They said the tracking was closed because a phone was not being sent. I asked when I would receive the cheque and they said it was processing and they would elevate it.

I phoned on or about April * and was told there was no cheque yet but it would be elevated.

I phoned April ** and spoke to [redacted] who confirmed that there was still an open claim but the payment was still being processed and she would elevate it.

I asked when it would be paid and she said there was no information on file to show when it would be paid but she would elevate it.Desired Settlement: I would like Global Warranty Group (AKA The Wireless Protection Program) to issue the settlement cheque they offered in February

I would like the Revdex.com to closely review this company and review their rating of it

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have already been "working" on the cheque and "elevating" the issue for almost four months - their assurances that they are working on it is in my opinion either another delay tactic or a lie.

If they issue a cheque like they originally promised at the middle of February I would be happy to mark this as solved. Telling the Revdex.com they are working on it means nothing from this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In February of 2014, I filed a claim with Global Warranty Group involving my damaged iPhone 5. I was asked to send the damaged phone to Global Warranty within 30 days of the claim (which I did). I was further advised that they did not have a replacement phone and would send me a check for $550 to purchase a new one. I have called GWG 3 times since the filing of the claim asking for a status of my check which no one can provide. Evidently all issues are sent to an "Escalation Team" which can only be contacted via GWG internal system. The "Escalation Team" is supposed to call the consumer within 48 hours. This has yet to happen following the 3 calls I have made. When I asked to speak with a supervisor, I was transferred to an "Advanced Care Team" who can only provide the same useless information. When I asked the Advanced Care Team for their supervisor, I was told there is no one else who will get on the phone and that they were the last step. I have read other complaints via the Revdex.com website and [redacted] and it is clear this seems to be their standard operating procedure.Desired Settlement: I would like the check amount of $550 sent to me as promised or a full refund of my deductible of $179, as well as a refund of $144 for the 2 years of premiums I paid and the return of the damaged phone I sent in as part of the claims process. I would also request that the Revdex.com review this and other complaints against GWG and reconsider the A+ rating GWG currently has. At quick glance, I saw several claims over the last 10 days to this same affect.

Business

Response:

check #[redacted] for $550 sent 5/**/14

Review: I have purchased a deductible contract through them for my iPhone 5.

After my phone was destroyed I purchased the deductible for my phone for a price of $179.99.

I was told they no longer make iPhone 5's so if I would accept a cheque for the amount of the device of $850.

I was also told it will be mailed out shortly and I paid on my credit card and sent In the old phone. It's been 5.5 months since then and I've received no cheque. I've called and asked and begged and pleaded and the only response I get is the cheque is coming and to continue being patient.

I received an email from them on May **/14 stating the cheque is coming and to continue to be patient!!Desired Settlement: I would like a refund for the deductible and I would also like the cheque of $850. My phone bill is still suffering from this and my phone company is only so understanding when it takes half a year to honor a cheque!

Business

Response:

check #[redacted] for $850.00 sent 7/** via USPS from our ** office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have waited the requested amount of days for my check and still have not received anything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband and I recently switched cell phone carriers from Sprint to Verizon. We paid up front to have our LG G2 insured for the two year contract. My nephew got a hold of my phone and the screen broke. I had to wait 31 days to file my claim which I understand that and was fine with it. After my 31 days were up on October **, 2013 I then submitted my claim. I received a phone call that they would not be able to fix it but insted I would receive a check in the mail in 7-14 business days to buy a new phone since they could not fix this. The claim was then set october **, 2013. After waiting 14 business days with no check I called them to find out what was going on. I was then told that accounting was backed up so my new time frame became 4-6 weeks. I called back after 4 weeks being told I had to wait 6 weeks. So I waited 6 weeks and again called them. Everytime I call its always the same thing, we are backed up and doing our best to get your check out. They were supposed to send a request for accounting to call me back in 1-2 business days and nothing, I have tried several times to get a straight answer and an actual time of when I will be paid back. It is now December **, 2013 and still no check and no updates in my claim. I dont know how an insurance company can continue to stay in business with such poor customer service. I wish I knew from the beginning how terrible they are at giving answers and taking care of their customers.Desired Settlement: I just want the money for my phone. It has been almost 8 weeks and I am appaled with their lack of communication and customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved they finally sent me my check.

Sincerely,

Review: April **,2014 claim started now June ** and still have not received check as promised. Call the company every 3 days to re "escalate" my account.

April **,2014 I filed a claim with pro mobility inc to replace my iPhone 5. They assured me the process takes little time when I initially inquired about the processes. I was told it only takes a few days to receive a replacement phone and then when I sent back my broken phone I would have a deposit of 699.99 taken off my credit card. After waiting almost a week and not receiving a phone in the mail I called the company, it was then that they explained they were glad I had called and that they were out of I phone 5s and I would be issued a check for 750.00 instead. After not recieving a phone call like they said I should I began to call the company every 3 daysDesired Settlement: I am only seeking what I was promised with no more hassle. I have also tried to contact the companies head office yet no one answers my calls. I have been taken advantage of as a customer and lied to repeatedly. Due to the hold on my credit card I had to up my credit card limit to purchase tickets to fly home and missed out on better pricing due to the fact that I was waiting on this company to live up to their word. Other customers should not be told repeatedly to call back and re escalate

Consumer

Response:

At this time, I have been contacted directly by Global Warranty Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received an email from the escalation team on June ** to say that they have completed the processing stage and now I have to wait to be issued a check. I have been waiting to receive said check since April ** when I started this claim and it is now July ** and I still have to call the company every 3 days to push for my check. The company has a hold of 699.99 still on my credit card which is compiling interest daily that I should now be responsible for paying when I am the one waiting on them to complete the service. I have asked the company in one of my recent calls to refund me the interest on this claim as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted]. I continue to call the business every 3 days and they tell me unfortunately they have no updates on my claim and I have to make another escalation at which time they tell me I should be contacted in 48 hours which is never the case. I have been supposed to have been contacted within 48 hours more times than I can count and have never received a call. It is now Aug *,2014 on a claim that was made back in April of 2014. I have asked numerous times for them not only to send me a check for the amount promised but for the incurring interest on my credit card as they have had a hold of 699.99 on it since April ** when I first made this claim.

Sincerely,

Review: I purchased an extended warranty through [redacted] apparently uses Global Warranty Group to fulfill the claims handling and servicing of the policies they write. Every time I try to contact [redacted], my call is routed to a Global Warranty Group representative who actually answers the phone as "Ensquared". The associate I speak with however, is not an employee of Ensquared, but rather a GWG employee.

I purchased my plan from Ensquared on 6/*/2013. It was a One year extension of a two year plan I had previously purchased from them. The new contract was for an LG E960 (Google Nexus 4) and would run from 6/*/2013-6/*/2014. I have proof of purchase/receipt and everything to verify my purchase and to provide a legal justification for my expectation that a warranty purchased and in effect.

My phone was dropped and subsequently broken on 2/*/2014. I called the claims number on [redacted] and was forwarded to a GWG representative. When I gave my contact information, I was informed that my policy had expired in 2013. They had no records of an updated policy with a 6/*/2014 expiration date. I asked them to look again. When they looked again, they advised that they had still not found the policy. I was asked to locate a receipt and to contact Ensquared.

When I located the receipt I attempted to contact ensquared via the ###-###-#### phone number at the top of their website. I was again forwarded directly to GWG. I explained that I had a receipt as instructed to find. This GWG representative asked me to contact Ensquared via email and have them email GWG with a policy update. They informed me that once I contacted Ensquared it would be handled in 24-48 hours.

I contacted Ensquared on 2/*/14 via email. I received a reply from [redacted] on 2/*/14 at 4:25 AM. [redacted] stated that they had updated my policy with GWG on 6/*/2013 but said that he updated it again to make sure GWG received it. He informed me that he asked them to expedite the claim process for me. This was on 2/*/14 at 4:25 AM.

I contacted GWG on 2/*/14 around 2:45 PM CST. I was informed that they had not received anything from [redacted] and asked me to forward the email to them along with my receipt. I was given an email address of [redacted] I forwarded both emails to the above address as instructed. I had been told by the lady in the escalations dept that it would be handled by the end of the day and I could file a claim the following day.

I contacted GWG on 2/*/14 at 10:00 AM CST and was told that it had been escalated but they were still working on the issue with their corporate office. This contact was initially with a [redacted], and then with a [redacted] in the "advanced care department". I was told by [redacted] it would be handled in 24-48 hours.

At this point I have been attempting to file a claim since 2/*/14 and have they have yet to even locate the policy to file it under. I continously get told by GWG that it will be 24-48 hours only to be told he exact same thing the following day. I purchased an insurance policy. That insurance policy included a contract which stated that I am entitled to certain benefits. Those benefits have yet to be fulfilled.

I would like them to immediately process a claim and issue me a replacement device as per the terms of my contract with them.Desired Settlement: I would like them to immediately process a claim and issue me a replacement device as per the terms of my contract.

Business

Response:

This has been resolved with the customer

Review: I had a warranty with Global warranty group threw rogers wireless. my phone broke and I was told that they will replace it for 130 dollars and a deposit and when they receive my old phone will refund the deposit. It has now been near 3 months and I have been told they cant find a phone so they are sending me a cheaque for the price it is. the price of the phone is 587 dollars. lets do the math. the package to send it there was 42$ threw puralator. my 3 months that I have not had a phone is 100$ a month and the 3 months it took to take the charge off my visa on interest....well you get the idea. in the end its like receiving a cheaque for 30 dollars I would have been better off buying something myself. Every time I call they say they dont know anything but will send a msg to accounting and they will call me in 42 hours. I have not received 1 call threw this whole claim. I am beyond upset and frustrated and the lack of knowledge is stressful and nobody can give me answers.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

Its jsut not fair that I have to wait so long for a 600$ peice of paper from a million if not billion dollar company....Im really upset and whatever is goin to happen now is in my opinion still not acceptable

Review: My issue first began on December [redacted] 2013 when I had first contacted Global Warranty Group, LLC to start a claim as I had lost my cell phone the day before. I called on said date and was told that a replacement model would soon be mailed out. I then received a phone call the following day on December [redacted], 2013 and they had advised that unfortunately the model of phone (Samsung Galaxy S3) was no longer available for exchange as they could not get a replacement model anywhere. I then inquired about receiving a like-wise phone if they could not provide another Samsung Galaxy S3, I was then told by the gentleman that no, they did not have any phones to replace it with that the only thing they could offer was a cheque in the retail amount of the phone (replacement cost of the phone stated on receipt in which I purchased the warranty on is $649.99). I was very dissatisfied with this as their policy clearly states "If your exact make and model phone is available and in stock you will receive the same phone. If your model is no longer available you will receive a like kind replacement with comparable or superior features and technology." I reluctantly accepted the cheque as I needed to purchase a new phone ASAP. I then waited 5 days as I was advised that delivery of the cheque would be made by then to purchase a new phone to put on to my Rogers Wireless contract. The cheque never showed up, I then called to follow up and was advised that no, in fact the cheque had no been mailed out and they could not give me a date that it would be sent it. At this point I was very angry. In need of a phone I then had to sign a new 2 year contract with a new carrier as I did not have the accessible money to A)pay off remaining upgrade balance to Rogers to renew my contract or B) purchase a new phone outright to apply to my existing Rogers contract therefor incurring a $400+ cancellation fee from Rogers because of this company. That being said, this cheque that is to be sent is to cover and already allocated to this Rogers cancellation fee which is due February [redacted],2014. As weeks past I then started to follow up with Global Warranty Group, LLC on a weekly basis as it has been 6 weeks and I am still without my cheque. Might I add that I was required to pay $95 upfront when I made the claim in order for them to submit it. I believe that I am being taken advantage of from this company as it does not take 6 weeks to mail a cheque. Every time I phone I am given the run around. They can not confirm when the cheque will be sent out and will not transfer me or give me access to their billing department. I am VERY,VERY dissatisfied and angry with this company!! (Desired Settlement: I would like to be compensated for the amount of time I have waited for this cheque. I believe they should have to pay my cancellation fee to Rogers Wireless as it was because I had to wait on their cheque that I was not able to continue service with that company. I would like my cheque in my possession within the next 7 business days.

Business

Response:

Check #[redacted] for $578.00 was mailed out on

1/**/2014 out of the ** office

Review: I purchased a 2 year warranty with Global Warranty Group through a Rogers store in Calgary, Alberta on Nov *, 2012. I paid 149.99 for the warranty. Anytime during the 2 years I was told I could pay a $179 deductible to replace a lost, stolen, broken phone. My phone broke and I started a claim on March **, 2014. The claim number is [redacted].

I was told over the phone that once my phone was received, I would be sent a replacement after 4-6 business days. I mailed my phone in on the March ** and they confirmed they received it the following week

After hearing nothing for 2-3 weeks, I called and was told the credit card for the deductible into didn't go through, which they never contacted me about, so I gave it to them again. 2 weeks later after hearing nothing, I called again and they told me they made a mistake and didn't forward my credit card info to accounting. a couple weeks after that on April **, My deductible of $179 finally went though. Over the next month, I called countless times trying to find out why I was not receiving my phone. I escalated my case several times and was told I would be contacted within two business days. I have not received one phone call from Global Warranty Group over the 3 months my case has been going on. I therefore kept calling and demanded that I be refunded my deductible for the 2 month long inconvenience and failure to communicate with me. They said they couldn't refund my whole deductible and only refunded me $90. On May **, I was finally told that they had no phones to give out of any kind. This was the first time anyone told me this (How can a warranty company be this useless?). I was told I would be sent a cheque for $850 to purchase a new phone.

It is now June ** and I have still not been contacted by Global Warranty Group or received a cheque. I called their Escalations Department today and was told my cheque is still being processed.

I find it completely unacceptable that a warranty company can treat its customers this poorly. I have read countless reviews online of people with similar experiences to me, some who have been waiting for 6-9 months. My Finance has the same warranty as myself and her phone recently broke. We have not began a claim yet as we do not want to go through this experience again. paying a $180 deductible and waiting 3+ months for a cheque, but believe we are entailed to the guarantee that we were given when we purchased this warranty.

I have spent a total $330 minus the $90 refund I was given. My Fiancee also paid the initial $150 for the warranty

I do not have exact dates for when I have called, but they have told me over the phone that they can see when I have escalated my case.

Thank you

[redacted]Desired Settlement: I believe I should be refunded the $90 I am still owed and be immediately sent the $850 cheque that I was promised. I should be contacted when these refunds are given.

I would also like my Fiancee's claim to be started and to be at the very least be immediately sent her $850 cheque. We will not be paying the $180 deductible as this puts us at the mercy of Global Warranty Group. My fiancée's name is [redacted]. Her mother, [redacted] is who the warranty would be under.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I have been caling & calling trying to file a claim on my service contract I have with [redacted] & golbal warranty group

for my iphone 5s 64 gag gold [redacted] my contract service number thats on my contract is

###-###-#### my police report # for my stolen iphone 5s gold 64 gag is [redacted] police department that took my report is ###-###-####

I have sent this two them five or six times and even got a reply email from them saying they have upadted my account

but when I call the claim department they cant find my contract number but find my contract and tells me I need to

call other departments to have them update my account I get no phone calls back at all

my cewll phone was stolen on the 01/**/2013 I been trying to file my claim and keep waiting on a call back I never get

im send u my service contract and my sells receipt please have them call me so they can give me my claim number

at ###-###-#### thank you and the reply email I get from them im sending it to thank you so much

Thank You,

[redacted] Support

On 1/**/2014 5:48 AM, [redacted] wrote:

WITH THE RIGHT MODEL IPHONE 5S 64 GAG GOLD AND NOT THE 5S 16 GAG

this is [redacted] & [redacted] we sent you this two you 01/**/2014

3 diffrient times and you reply back stating you comfrimed and updated my account

please call ###-###-#### my phone was stolen and they cant find my phone number is that was stolen is ###-###-####

###-###-####

Thank You,

[redacted] Support Team

On 1/**/2014 6:04 AM, [redacted] wrote:

YES I NEED TO LOG INTO MY ACCOUNT AND I NEED TO FILE A CLAIM AS WELL

I CALLED YOUR CLAIMS NUMBER BUT THE WAS NOT ABLE TO FIND MY PHONE NUMBER THATS ON MY ACCOUNT

Order Number: [redacted] Invoice date: 12-**-2013

[redacted] Device Insurance ^ purchased

iPhone 2 Year Accidental Damage PLUS Lost & Stolen $129.99

Customer information

E-mail: [redacted] Device information

Home phone number: ###-###-####

Cell phone number: ###-###-####

Device make: Apple

Device model: iPhone 5S Gold 64Gb

Device IMEI / Serial number: [redacted]: [redacted] Wireless

Date of purchase: 12/**/2013

Proof of purchase: Invoice

I warrant my device is in 100% working order and less than 30 days old: Yes

I understand that I will need to produce proof of purchase when making claims: Yes

I have read and agree to all terms and conditions: Yes

Billing information

Address: [redacted]

Payment method

Subtotal: $129.99

Total: $129.99

Paying by: Credit card

Insurance expiry date

Insurance expiry date: 12-**-2015

^ [redacted] Device Insurance is a insurance backed wireless protection program

Please send billing questions to [redacted]

and technical support questions to [redacted]

Thank You,

[redacted] Support Team

AND HOW IS MY INSRUANCE THREWDesired Settlement: I would like to get my new replacement iphone 5s 64 gag gold [redacted] or my replacement check for $850.00

and would like to get a call back to complete my claim and get my claim number be able to log into my account with yall I have on my service contract ###-###-####

I have been caling & calling trying to file a claim on my service contract I have with [redacted] & golbal warranty group

for my iphone 5s 64 gag gold [redacted] my contract service number thats on my contract is

###-###-#### my police report # for my stolen iphone 5s gold 64 gag is [redacted] police department that took my report is ###-###-####

I have sent this two them five or six times and even got a reply email from them saying they have upadted my account

but when I call the claim department they cant find my contract number but find my contract and tells me I need to

call other departments to have them update my account I get no phone calls back at all

my cewll phone was stolen on the 01/**/2013 I been trying to file my claim and keep waiting on a call back I never get

im send u my service contract and my sells receipt please have them call me so they can give me my claim number

at ###-###-#### thank you and the reply email I get from them im sending it to thank you so much

Thank You,

[redacted] Support

On 1/**/2014 5:48 AM, [redacted] wrote:

WITH THE RIGHT MODEL IPHONE 5S 64 GAG GOLD AND NOT THE 5S 16 GAG

this is [redacted] & [redacted] we sent you this two you 01/**/2014

3 diffrient times and you reply back stating you comfrimed and updated my account

please call ###-###-#### my phone was stolen and they cant find my phone number is that was stolen is ###-###-####

###-###-####

Thank You, [redacted] Support Team

On 1/**/2014 6:04 AM, [redacted] wrote:

YES I NEED TO LOG INTO MY ACCOUNT AND I NEED TO FILE A CLAIM AS WELL

I CALLED YOUR CLAIMS NUMBER BUT THE WAS NOT ABLE TO FIND MY PHONE NUMBER THATS ON MY ACCOUNT

Order Number: [redacted] Invoice date: 12-**-2013

[redacted] Device Insurance ^ purchased

iPhone 2 Year Accidental Damage PLUS Lost & Stolen $129.99

Customer information

E-mail: [redacted]

Device information

Home phone number: ###-###-####

Cell phone number: ###-###-####

Device make: Apple

Device model: iPhone 5S Gold 64Gb

Device IMEI / Serial number: [redacted]: [redacted] Wireless

Date of purchase: 12/**/2013

Proof of purchase: Invoice

I warrant my device is in 100% working order and less than 30 days old: Yes

I understand that I will need to produce proof of purchase when making claims: Yes

I have read and agree to all terms and conditions: Yes

Billing information

Address: [redacted]

Payment method

Subtotal: $129.99

Total: $129.99

Paying by: Credit card

Insurance expiry date

Insurance expiry date: 12-**-2015

^ [redacted] Device Insurance is a insurance backed wireless protection program

Please send billing questions to [redacted] and technical support questions to [redacted] Thank You,

[redacted] Support Team

AND HOW IS MY INSRUANCE THREW

Business

Response:

This claim has been cancelled due to fraud.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

this is a lie they took my money that I paid for my policy and took my money for

my deducatble I paid for then was called and lied to that my check was already sent out to me

then never called me back after leaving several calls

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Per the email and receipt provided by the customer the address provided at time of purchase is the address customer claims he has never lived at. This claim was deemed at fraud and will not be covered

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

YES THE [redacted] IS MY OLD ADRESS I HAVE MOVED SINCE I FIRST FILLED THE CLAIM

MY NEW ADDRESS IS [redacted]

?

I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE

A POLICY I PAID FOR ALONG WITH A I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE

A POLICY I PAID FOR ALONG WITH A DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE

IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID

FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID

PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS

DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE

IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID

FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID

PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called in to file a claim for my insured cellphone last year in November. They offered me a check and said I will receive it very soon however I did not receive it until today. They keep saying that they will escalate to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the check they promised and how long do they need to escalate this.Desired Settlement: I need to replace my phone immediately and I want them to send the check within the next 5 business days.

Business

Response:

Check #[redacted] was sent out on 1/*/14 for $700.00, I have also refunded your deductible of $95.00 back to your credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# **, and have determined that my complaint has NOT been resolved because:

called in to file a claim for my insured cell phone in February 2014 for ###-###-#### number. The insurance company could not provide me with the same phone so they offered me a cheque for $700.00 and said I will receive it very soon. However, I did not receive it until today. It has been over a month now and I had to buy a new cell phone out of my pocket as the cheque was taking too long. GWG (Global Warranty Group) keep saying that they will escalate the issue to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the cheque they promised and how long do they need to escalate this. They already charged me $130.00 deductible the day we started this claim and never bothered to send me the money I qualified for till date. I called GWG on March **then March [redacted]and yesterday again to get some update on the process but the representative keep telling me that someone will contact me asap regarding this escalation but NO ONE EVER DID! Their website says all claims are processed within 24-48 hours. At this point I want my refund chq for $700.00 mailed to me within 5 business days and I also want my deductible refunded to my credit card for $130.00 because I don’t think I should be paying that for such lousy and delayed service. I paid to buy this insurance and getting such feedback that doesn’t lead me anywhere and is very frustrating. I need this resolved as soon as possible. Please and Thank you!

Sincerely,

Review: on October **, 2013 I filed a claim through the global warranty group for my lost iphone 4S-16gb. They told me that my iphone wasnt in stock therefore they were going to send me a 600 dollar check instead because they couldnt provide the phone. they said it would take 6-8 weeks for check to be processed and mailed to me.

I paid the 179 fee its costs for there services and then waited the amount of time indicated. I called sevral times to advise them that I still never recieved the check and they said it was still being processed and I should get a email and phone call when it has been processed. 8 and a half months later they are still telling me it is being processed which is taking way long than I was told even after paying their fee and having to go buy a new phone out of my own pocket.Desired Settlement: I would just like the check of 600 dollars from the global warranty group as they indicated when unable to provide me with the replacement product.

Business

Response:

check #[redacted] for $600.00 sent 7/** via USPS from our ** offices

Review: My Nokia 928 broke, and so I called their company (DEC. **, 2013), which I have insurance with and they didn't have my phone to replace. And so they said they were going to send me a $400 check and then I'd send the broken phone to them. I still haven't gotten my check and they charged my credit card $301.Desired Settlement: I did not have the money to pay that $301 and I had to borrow it. I am asking that they send me my $400 check for my new phone, plus a $301 check that I had to pay for my credit card. Almost 3 months have gone by and it is not fair that I as a consumer has to pay for something that is totally not my fault because of a company who doesn't know how to handle their affairs. I would like a quick resolution for what I have asked from this company who have caused me nothing but problems.

Business

Response:

check #[redacted] for $400 was mailed out UPS [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive my $400 check today2/**/14, but only due to someone from [redacted] who had called their company. My initial complaint was for Global but it went to [redacted] who had nothing to do with the complaint, but they helped me out anyway. So please do not send anymore letters to [redacted]. As for Global, I feel that they also owe me a $300 check for my credit that was charged because they never sent me my check to send them the broken phone, which I was still able to use, but didn't have another phone. With that credit card charge I had no money on my credit line and I had to borrow money to pay it. I expect Global to also send me a $300 check for the financial problems they put me threw. I would like you(Revdex.com) to help me resolve the other half of my problem. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we refunded the $301 back to the consumer credit card on 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I purchased a 2 year insurance plan for our cell phones with Global Warranty Group (from here called GWG). Upon having issues with my phone we called GWG and submitted a claim for a replacement phone. Within 24 hours of activating my new (i.e. refurbished) phone it was not working properly (completely shutting off in the middle of calls, not allowing me to pick up calls, etc...). My husband called GWG and they said they would send another phone. After receiving the 2nd phone I discovered upon activation that this phone also did not work. It would not allow me to hear phone calls thus making it useless. My husband called them again. Because it was late on Friday they said they could not get another phone to me until the following Thurs. We asked for our complaint to be sent to the escalation dept. and were told we would receive a call back on Monday. We did not receive a call back and when my husband called GWG they acted as if they didn't know what he was talking about. He was then told he would receive a call back on Wed. or Thurs. I am still without a working phone and it has been almost 3 weeks that I am not able to use my phone.Desired Settlement: I want GWB to refund me the money I paid for my Sept. wireless bill because I have been without a phone for the better part of a month and have been paying for a service I cannot use due to their defective product and service. I also want a phone that works.

Business

Response:

We have refunded the $90.00 deductible for the customer n 9/**/13 and will have a replacement phone shipped overnight to the customer tomorrow. The customer will have the phone by 10/*/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Review: I filed a claim since January 2014 regarding my stolen iPad mini followed normal procedures filling my claims which I was changed for necessary deductible funds, up still now I still can't get anything Back been expecting to get a check which they keep telling me it's gonna be ready since February until this day July ** 2014 I still can't get anything. I feel like I have been scammed or something cos this is ridiculous am getting frustrated and emotional distress all cos of this cos I need my iPad mini 4 my business and thinking it was in a safe hands. Am already thinking if I should contact my lawyerDesired Settlement: I just need my check to be mailed to me ASAP

Business

Response:

check #[redacted] for $530.00 sent 7/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,