Global Warranty Group

Review: I lost my phone somewhere in the beginning of 2013 and I have filed a claim.

(1)At first I received a defective/partial cell phone and after reaching out to customer service I had to send it back and a new phone was mailed.

(2)Now after 5-6 months this (second) phone I received turns out to be a stolen phone and I came to know about this from a Maryland police department detective who was investigating a whole bunch of stolen phones. After scrutinizing she found that GWG (global warranty group) was the source for 2 more such cases. With her help and very very painful embarrassing and long process I received a new phone and the old phone was shipped back to GWG

(3)Now after 6 months, I had some problem with my sim and hence stopped by at my carriers store to get it changed. Turns out that my IMEI was found again in lost/stolen database. Now I am forced to not have a cell phone for over a month since my carrier rejected my request to provide a new phone and Global Warranty Group takes for ever to get back to me. I have made repeated calls with little effect. Finally I was told that they cannot find me a phone and instead they will pay me $350 (no negotiation) I did speak to the supervisor on phone and she was the most rudest customer service person I ever spoke to. With no option I agreed to accept $350 (remember I dont have a cell phone) and now the wait starts its 3 months and many many many calls and no one ever got back to me. Every single time I call up I have to explain the whole 9 yards and then few agents feel bad that this has been dragging for so long. But then they all say we will escalate and someone should call me back in 24-48 hours ... never, never did that happen. One point to note here is after I agreed to take $350 I got an automated email saying that something was shipped with a link to track. After a call with customer service turns out that it was a check mailed to me and the tracking link per them has nothing in it since this is a manual mail and not a cell phone parcel. After waiting for many days, when I call the customer service again, they now say nothing ever got shipped and the whole story starts.

I wish I purse legally with these guys for duping customers but the hassle I had to go through so far never motivated me. I wish this does not happen to anyone else and hence this elaborate description of the problem I went through.Desired Settlement: The amount of pain and agony I had to go through is simply non explainable. The kind of embarrassment I had to go through when I stopped at my carriers store cannot be put in words. Who ever said at the carrier store to return the phone to the original owner as it is stolen was probably doing the right job but look at what I was put into.

I need all my money to be refunded and I hope no one else should go through this.

Business

Response:

check #[redacted] for $350.00 sent 7/*/14 via USPS

Review: I purchased cellphone insurance from Global Warranty Group on June.**.2013 which I paid $207.19 for at a [redacted] store located at [redacted]. My plan number is [redacted].

In September 2013 I filed a claim with Global Warranty Group as my cellphone fell and broke. I paid $100 for the claim, they also asked me to ship my phone to them and that they will send me a brand new Samsung S4 in exchange of my old phone which I did. Two days later a representative contacted me and told me that they don't have my phone in stock and asked if I would be okay with receiving a $700 cheque instead to cover the cost of purchasing another phone. I agreed and purchased another phone but to this day I have not yet received the $700 cheque I was promised. I contacted Global Warranty Group several times to inquire about the cheque and every time the representatives told me that they will send a note to the escalation department to speed up the process and that the escalation department will contact me. I only received a call once from the escalation department promising that the cheque will be mailed out at the end of the week which was months ago. I have contacted them many times after not receiving the cheque but I got the same response but no one from the escalation department contacted me.

In total I have paid Global Warranty Group $307.19 but have not received the service I have paid for. I did not receive the $700 cheque that was promised to me in exchange of the broken phone I sent them in September of 2013.Desired Settlement: I would like to receive the $700 cheque that was promised to me.

Business

Response:

check #[redacted] for $700 sent on 06/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

even though I accepted the business response I still haven't received the check they mentioned they mailed to me.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I bought the Global Warranty Insurance 2 years ago with my iPhone purchase through a Rogers Wireless Retail Store. The warranty was bought for $150 for a 3-year coverage.The warranty suggests that my iPhone will be replaced immediately if it is lost, has any kind of water or physical damage, etc. I called mid-December to ask for stipulations or a condition to which one could claim for a new phone considering the existing phone had a crack on the camera lens. They told me that all I needed to do was send the phone to the address provided and a charge of roughly $170 will be made to my credit card and they will send me a brand new replacement. I waited about a week or so and tracked my phone to make sure it was received. I called the call centre and they had informed me that the phone had been received, however, the iPhone 5 had been discontinued. Therefore, they promised to deliver a $699 cheque to purchase a replacement phone. Needless to say, it is now April 2014 (nearly 4-months since my claim started) and I have called the customer service call-center multiple times to inquire about the status of my cheque. It is still being "processed" and the cheque has not been sent out to me, yet. I asked if I could get my old phone returned to me and to have all current charges lifted from my credit card (which is the $170). They told me that they can refund the $170 but cannot return the phone. There was no compromise of possible options- perhaps sending me a different phone of a greater or lesser value. Customer service has continuously shy away from helping me! They persist in not having any control over the situation and can only make "note" of the conversation so their escalations team can follow-through. I have left my home phone number with them multiple times in hope to get a call back with some answers. Nothing. I'm pleading for some guidance as this to me seems unethical and unjustly.Desired Settlement: The cheque of roughly $699 to replace my phone immediately.

Business

Response:

Check #[redacted] for $179 sent on 06/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have basically cancelled my claim to have my deductible for which, I PAID, returned to me (as I no longer wish to continue having a "business" with this company). Otherwise, I SENT my phone to the warranty company to HAVE my phone replaced (which didn't take place). I am PHONELESS and I would like my phone RETURNED to me as well. IF the phone cannot be returned, THIS WARRANTY WAS NOTHING BUT A HUGE SCAM!!! I will contact my credit card company and Rogers Wireless (the company that sold me this 3rd party warranty) to consult legal action to have all my money refunded and my phone legally RETURNED to me. WHAT A WASTE OF MONEY and TIME! I cannot express the distastefulness in dealing with "GLOBAL WARRANTY GROUP" and have advised ALL MY FRIENDS, COLLEAGUES and FAMILY NOT TO ASSOCIATE THEMSELVES WITH SUCH A SCAM.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: WE SENT IN OUR CELL PHONE FOR WARRANTY. THEY COULDN'T FIND A REPLACEMENT, SO PROMISED A CHEQUE AS A PAYOUT.WAITING FOR 2 MONTHS WITH NO ANSWERS.

I HAVE PHONED MANY MANY TIMES IN THE LAST 2 MONTHS, THEY CAN NOT GIVE ME AN ANSWER OTHER THAN MY CHEQUE IS PROCESSING. THEY KEEP PUTTING IN AN ESCALLATION AND TELL ME I WILL BE CONTACTED IN 2 DAYS WITH AN ESTIMATE OF WHEN MY CHEQUE WILL BE SENT. I HAVE NOT BEEN CONTACTED BY THEM AT ALL ON THIS MATTER. TWO MONTHS AGO THEY TOOK MY DEDUCTABLE OFF MY CREDIT CARD, BUT ARE NOT COMING THROUGH WITH A PAYMENT ON THE CELL PHONE.MEANWHILE I AM OUT MY 230.00 DEDUCTABLE, HAVE NO PHONE,AND AM STILL PAYING MY CELL PHONE BILL.Desired Settlement: I WANT THE MONEY FOR THE PHONE. OR SINCE THERE ARE NO MORE IPHONE 5 I WOULD ACCEPT THE UPGRADED VERSION.

Review: A case was opened Apr ** 2014 for a broken phone. The deductible was taken off of my Visa and the broken phone was sent in by Registered Mail. The same phone was not available so they offered me a cheque for $650.00 instead. I said ok since I use my phone for all of my dealings, both personal and professional. I have traded emails back and forth since June 2014 and have called repeatedly for updates. In the emails I am reassured that I will be receiving a cheque it is just taking a longer time than anticipated. I have since had to purchase a phone and am out of pocket the $650 cost for the new phone. 3 weeks ago I had called for an update and a very apologetic representative "made a note" that my phone had been received and that this was in fact a legit claim.In all of my emails it is noted that I have Escalations and someone would contact me but I am still waiting for that to happen to this very day. I called today to see what is up and EVERY number I have for this company is not working or the mailboxes are full. I not only am in possession of the original purshase of this insurance but have multiple emails with a representative there saying my claim is valid and a cheque will come. Not sure where else to go with problem. Perhaps legal action. Thank you

Review: My husband and I recently switched cell phone carriers from Sprint to Verizon. We paid up front to have our LG G2 insured for the two year contract. My nephew got a hold of my phone and the screen broke. I had to wait 31 days to file my claim which I understand that and was fine with it. After my 31 days were up on October **, 2013 I then submitted my claim. I received a phone call that they would not be able to fix it but insted I would receive a check in the mail in 7-14 business days to buy a new phone since they could not fix this. The claim was then set october **, 2013. After waiting 14 business days with no check I called them to find out what was going on. I was then told that accounting was backed up so my new time frame became 4-6 weeks. I called back after 4 weeks being told I had to wait 6 weeks. So I waited 6 weeks and again called them. Everytime I call its always the same thing, we are backed up and doing our best to get your check out. They were supposed to send a request for accounting to call me back in 1-2 business days and nothing, I have tried several times to get a straight answer and an actual time of when I will be paid back. It is now December **, 2013 and still no check and no updates in my claim. I dont know how an insurance company can continue to stay in business with such poor customer service. I wish I knew from the beginning how terrible they are at giving answers and taking care of their customers.Desired Settlement: I just want the money for my phone. It has been almost 8 weeks and I am appaled with their lack of communication and customer satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved they finally sent me my check.

Sincerely,

Review: I mailed in a phone to be replaced by insurance on December **, 2013. I was contacted a week later and told they could not replace the Note 2 because it was not in stock but they would send me a check for the replacement cost of the phone in the amount of $550.00. I have never recieved checked and have been told it was mailed out on Jan. [redacted], 2014 to only call back a few days later and find out that was a lie it was still in processing. I have made several request to speak to someone in accounting that could tell me whats going on everytime im told I will be contacted in the next 48hrs but I never recieve a call from anyone. I called January **, 2014 to see if there was any new information and I was told that the check was mailed on January **, 2014. I asked the person I spoke with if she was absolutely sure and she said yes there was a note attached to the account showing that update. I called back today February [redacted] 2014 because I still havent recieved the check. Today I was told that the check has not been mailed out that they do not see where or why I was told that.Desired Settlement: I would like to recieve the check I was promised and I would like to have it over nighted.

Business

Response:

check #[redacted] for $550.00 was mailed on 2/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as I recieve the check with in the next 10 days.

Sincerely,

Review: My Nokia 928 broke, and so I called their company (DEC. **, 2013), which I have insurance with and they didn't have my phone to replace. And so they said they were going to send me a $400 check and then I'd send the broken phone to them. I still haven't gotten my check and they charged my credit card $301.Desired Settlement: I did not have the money to pay that $301 and I had to borrow it. I am asking that they send me my $400 check for my new phone, plus a $301 check that I had to pay for my credit card. Almost 3 months have gone by and it is not fair that I as a consumer has to pay for something that is totally not my fault because of a company who doesn't know how to handle their affairs. I would like a quick resolution for what I have asked from this company who have caused me nothing but problems.

Business

Response:

check #[redacted] for $400 was mailed out UPS [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive my $400 check today2/**/14, but only due to someone from [redacted] who had called their company. My initial complaint was for Global but it went to [redacted] who had nothing to do with the complaint, but they helped me out anyway. So please do not send anymore letters to [redacted]. As for Global, I feel that they also owe me a $300 check for my credit that was charged because they never sent me my check to send them the broken phone, which I was still able to use, but didn't have another phone. With that credit card charge I had no money on my credit line and I had to borrow money to pay it. I expect Global to also send me a $300 check for the financial problems they put me threw. I would like you(Revdex.com) to help me resolve the other half of my problem. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we refunded the $301 back to the consumer credit card on 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased global warranty group protection plan in nov 2012 through wind mobile. In dec 2013 I filed a claim my phone was lost. I was told to make police report and give report number I did all that.then in January my claim was proccessed and I was told I Will get my cheque in a couple business days. After couple weeks I called and asked what happened thy say soon someone will call u. But noone callme I started calling their head office but again thy say they don't know how long it will take . They are working on it. I said according to your plan a claim is taken care within 8 to 10 business days. Its been almost 6 months. They said we don't know how long it will take and they Will call us when cheque is ready. So till now no call from them only I'm calling them. They took my money for deductible as soon as I filed claim 6 months before and no cheque. I'm using my friend phone cause I have no money to buy my phone. I am really upset its not fair to take so long on a claim and on top giving customers attitude. We have paid when we got protection plan and plus we paid deductible again. So why the fuss to pay us. I'm in real stress due to this matter , I have family who dependent on me. If my health goes bad they will be responsible for putting me through stress. I really appreciate your help in this matter. If I could afford a lawyer I would sue they for metal stress and they would have to pay me a lot more than $400.00 again thank you in solving this matterDesired Settlement: Wouldlike to have my check as soon as possible and they should pay for trouble and stress they have put us through .should close this kind of business and pay fine to customers for wrong information and ignoring customers

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We are not happy with this we dont know how long we have to wait. Its alredy been 6 months how much patience we can keep. Why thy took our money right away if they were going to take this long.why have a policy which says claims will be resolved within 10 days.why I have to wait I need my money to purchase a phone I have borrowed a phone from friend he wants it back so I need my money to buy new phone.why thy dont allow us to get another phone if we willing to pay diffeence this way matter will be resolved soon. We dont want to wait we want our money as soon as possible. Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $300 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Warranty with the Wireless Protection Program through Rogers Communications. My claim was submitted 03/**/14. After being told that my phone was out of stock, I was to be given US$578.60 to go towards a new cell phone. After repeatedly asking for an update on where my check is, I have been repeatedly told that it was being processed and that it is waiting to be sent out. I have requested that my claim be escalated numerous times, however no action has been taken. Promises of being contacted for an update have gone unanswered, and no resolutions have been offered.Desired Settlement: I request an apology from the Customer Service department, and that my claim be awarded. I would like my cheque to be sent along with any tracking information as well as confirmation that my cheque has been mailed.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your answer here]

How come my claim is taking so long while other claims seem to be resolved faster? I would like a refund of my deposit or a portion thereof as compensation for me waiting and having to continue to pay for my cellphone bill without ability to use it for the last 2 months. I have now paid out of pocket for a new cell phone. 3 months is a long time to be waiting for something when I was promised it would only take a week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/**/14 via USPS from NY office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim since January 2014 regarding my stolen iPad mini followed normal procedures filling my claims which I was changed for necessary deductible funds, up still now I still can't get anything Back been expecting to get a check which they keep telling me it's gonna be ready since February until this day July ** 2014 I still can't get anything. I feel like I have been scammed or something cos this is ridiculous am getting frustrated and emotional distress all cos of this cos I need my iPad mini 4 my business and thinking it was in a safe hands. Am already thinking if I should contact my lawyerDesired Settlement: I just need my check to be mailed to me ASAP

Business

Response:

check #[redacted] for $530.00 sent 7/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I purchased a 2 year insurance plan for our cell phones with Global Warranty Group (from here called GWG). Upon having issues with my phone we called GWG and submitted a claim for a replacement phone. Within 24 hours of activating my new (i.e. refurbished) phone it was not working properly (completely shutting off in the middle of calls, not allowing me to pick up calls, etc...). My husband called GWG and they said they would send another phone. After receiving the 2nd phone I discovered upon activation that this phone also did not work. It would not allow me to hear phone calls thus making it useless. My husband called them again. Because it was late on Friday they said they could not get another phone to me until the following Thurs. We asked for our complaint to be sent to the escalation dept. and were told we would receive a call back on Monday. We did not receive a call back and when my husband called GWG they acted as if they didn't know what he was talking about. He was then told he would receive a call back on Wed. or Thurs. I am still without a working phone and it has been almost 3 weeks that I am not able to use my phone.Desired Settlement: I want GWB to refund me the money I paid for my Sept. wireless bill because I have been without a phone for the better part of a month and have been paying for a service I cannot use due to their defective product and service. I also want a phone that works.

Business

Response:

We have refunded the $90.00 deductible for the customer n 9/**/13 and will have a replacement phone shipped overnight to the customer tomorrow. The customer will have the phone by 10/*/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Review: My issue first began on December [redacted] 2013 when I had first contacted Global Warranty Group, LLC to start a claim as I had lost my cell phone the day before. I called on said date and was told that a replacement model would soon be mailed out. I then received a phone call the following day on December [redacted], 2013 and they had advised that unfortunately the model of phone (Samsung Galaxy S3) was no longer available for exchange as they could not get a replacement model anywhere. I then inquired about receiving a like-wise phone if they could not provide another Samsung Galaxy S3, I was then told by the gentleman that no, they did not have any phones to replace it with that the only thing they could offer was a cheque in the retail amount of the phone (replacement cost of the phone stated on receipt in which I purchased the warranty on is $649.99). I was very dissatisfied with this as their policy clearly states "If your exact make and model phone is available and in stock you will receive the same phone. If your model is no longer available you will receive a like kind replacement with comparable or superior features and technology." I reluctantly accepted the cheque as I needed to purchase a new phone ASAP. I then waited 5 days as I was advised that delivery of the cheque would be made by then to purchase a new phone to put on to my Rogers Wireless contract. The cheque never showed up, I then called to follow up and was advised that no, in fact the cheque had no been mailed out and they could not give me a date that it would be sent it. At this point I was very angry. In need of a phone I then had to sign a new 2 year contract with a new carrier as I did not have the accessible money to A)pay off remaining upgrade balance to Rogers to renew my contract or B) purchase a new phone outright to apply to my existing Rogers contract therefor incurring a $400+ cancellation fee from Rogers because of this company. That being said, this cheque that is to be sent is to cover and already allocated to this Rogers cancellation fee which is due February [redacted],2014. As weeks past I then started to follow up with Global Warranty Group, LLC on a weekly basis as it has been 6 weeks and I am still without my cheque. Might I add that I was required to pay $95 upfront when I made the claim in order for them to submit it. I believe that I am being taken advantage of from this company as it does not take 6 weeks to mail a cheque. Every time I phone I am given the run around. They can not confirm when the cheque will be sent out and will not transfer me or give me access to their billing department. I am VERY,VERY dissatisfied and angry with this company!! (Desired Settlement: I would like to be compensated for the amount of time I have waited for this cheque. I believe they should have to pay my cancellation fee to Rogers Wireless as it was because I had to wait on their cheque that I was not able to continue service with that company. I would like my cheque in my possession within the next 7 business days.

Business

Response:

Check #[redacted] for $578.00 was mailed out on

1/**/2014 out of the ** office

Review: I purchased an extended warranty through [redacted] apparently uses Global Warranty Group to fulfill the claims handling and servicing of the policies they write. Every time I try to contact [redacted], my call is routed to a Global Warranty Group representative who actually answers the phone as "Ensquared". The associate I speak with however, is not an employee of Ensquared, but rather a GWG employee.

I purchased my plan from Ensquared on 6/*/2013. It was a One year extension of a two year plan I had previously purchased from them. The new contract was for an LG E960 (Google Nexus 4) and would run from 6/*/2013-6/*/2014. I have proof of purchase/receipt and everything to verify my purchase and to provide a legal justification for my expectation that a warranty purchased and in effect.

My phone was dropped and subsequently broken on 2/*/2014. I called the claims number on [redacted] and was forwarded to a GWG representative. When I gave my contact information, I was informed that my policy had expired in 2013. They had no records of an updated policy with a 6/*/2014 expiration date. I asked them to look again. When they looked again, they advised that they had still not found the policy. I was asked to locate a receipt and to contact Ensquared.

When I located the receipt I attempted to contact ensquared via the ###-###-#### phone number at the top of their website. I was again forwarded directly to GWG. I explained that I had a receipt as instructed to find. This GWG representative asked me to contact Ensquared via email and have them email GWG with a policy update. They informed me that once I contacted Ensquared it would be handled in 24-48 hours.

I contacted Ensquared on 2/*/14 via email. I received a reply from [redacted] on 2/*/14 at 4:25 AM. [redacted] stated that they had updated my policy with GWG on 6/*/2013 but said that he updated it again to make sure GWG received it. He informed me that he asked them to expedite the claim process for me. This was on 2/*/14 at 4:25 AM.

I contacted GWG on 2/*/14 around 2:45 PM CST. I was informed that they had not received anything from [redacted] and asked me to forward the email to them along with my receipt. I was given an email address of [redacted] I forwarded both emails to the above address as instructed. I had been told by the lady in the escalations dept that it would be handled by the end of the day and I could file a claim the following day.

I contacted GWG on 2/*/14 at 10:00 AM CST and was told that it had been escalated but they were still working on the issue with their corporate office. This contact was initially with a [redacted], and then with a [redacted] in the "advanced care department". I was told by [redacted] it would be handled in 24-48 hours.

At this point I have been attempting to file a claim since 2/*/14 and have they have yet to even locate the policy to file it under. I continously get told by GWG that it will be 24-48 hours only to be told he exact same thing the following day. I purchased an insurance policy. That insurance policy included a contract which stated that I am entitled to certain benefits. Those benefits have yet to be fulfilled.

I would like them to immediately process a claim and issue me a replacement device as per the terms of my contract with them.Desired Settlement: I would like them to immediately process a claim and issue me a replacement device as per the terms of my contract.

Business

Response:

This has been resolved with the customer

Review: I called in to file a claim for my insured cellphone last year in November. They offered me a check and said I will receive it very soon however I did not receive it until today. They keep saying that they will escalate to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the check they promised and how long do they need to escalate this.Desired Settlement: I need to replace my phone immediately and I want them to send the check within the next 5 business days.

Business

Response:

Check #[redacted] was sent out on 1/*/14 for $700.00, I have also refunded your deductible of $95.00 back to your credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# **, and have determined that my complaint has NOT been resolved because:

called in to file a claim for my insured cell phone in February 2014 for ###-###-#### number. The insurance company could not provide me with the same phone so they offered me a cheque for $700.00 and said I will receive it very soon. However, I did not receive it until today. It has been over a month now and I had to buy a new cell phone out of my pocket as the cheque was taking too long. GWG (Global Warranty Group) keep saying that they will escalate the issue to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the cheque they promised and how long do they need to escalate this. They already charged me $130.00 deductible the day we started this claim and never bothered to send me the money I qualified for till date. I called GWG on March **then March [redacted]and yesterday again to get some update on the process but the representative keep telling me that someone will contact me asap regarding this escalation but NO ONE EVER DID! Their website says all claims are processed within 24-48 hours. At this point I want my refund chq for $700.00 mailed to me within 5 business days and I also want my deductible refunded to my credit card for $130.00 because I don’t think I should be paying that for such lousy and delayed service. I paid to buy this insurance and getting such feedback that doesn’t lead me anywhere and is very frustrating. I need this resolved as soon as possible. Please and Thank you!

Sincerely,

Review: I have been caling & calling trying to file a claim on my service contract I have with [redacted] & golbal warranty group

for my iphone 5s 64 gag gold [redacted] my contract service number thats on my contract is

###-###-#### my police report # for my stolen iphone 5s gold 64 gag is [redacted] police department that took my report is ###-###-####

I have sent this two them five or six times and even got a reply email from them saying they have upadted my account

but when I call the claim department they cant find my contract number but find my contract and tells me I need to

call other departments to have them update my account I get no phone calls back at all

my cewll phone was stolen on the 01/**/2013 I been trying to file my claim and keep waiting on a call back I never get

im send u my service contract and my sells receipt please have them call me so they can give me my claim number

at ###-###-#### thank you and the reply email I get from them im sending it to thank you so much

Thank You,

[redacted] Support

On 1/**/2014 5:48 AM, [redacted] wrote:

WITH THE RIGHT MODEL IPHONE 5S 64 GAG GOLD AND NOT THE 5S 16 GAG

this is [redacted] & [redacted] we sent you this two you 01/**/2014

3 diffrient times and you reply back stating you comfrimed and updated my account

please call ###-###-#### my phone was stolen and they cant find my phone number is that was stolen is ###-###-####

###-###-####

Thank You,

[redacted] Support Team

On 1/**/2014 6:04 AM, [redacted] wrote:

YES I NEED TO LOG INTO MY ACCOUNT AND I NEED TO FILE A CLAIM AS WELL

I CALLED YOUR CLAIMS NUMBER BUT THE WAS NOT ABLE TO FIND MY PHONE NUMBER THATS ON MY ACCOUNT

Order Number: [redacted] Invoice date: 12-**-2013

[redacted] Device Insurance ^ purchased

iPhone 2 Year Accidental Damage PLUS Lost & Stolen $129.99

Customer information

E-mail: [redacted] Device information

Home phone number: ###-###-####

Cell phone number: ###-###-####

Device make: Apple

Device model: iPhone 5S Gold 64Gb

Device IMEI / Serial number: [redacted]: [redacted] Wireless

Date of purchase: 12/**/2013

Proof of purchase: Invoice

I warrant my device is in 100% working order and less than 30 days old: Yes

I understand that I will need to produce proof of purchase when making claims: Yes

I have read and agree to all terms and conditions: Yes

Billing information

Address: [redacted]

Payment method

Subtotal: $129.99

Total: $129.99

Paying by: Credit card

Insurance expiry date

Insurance expiry date: 12-**-2015

^ [redacted] Device Insurance is a insurance backed wireless protection program

Please send billing questions to [redacted]

and technical support questions to [redacted]

Thank You,

[redacted] Support Team

AND HOW IS MY INSRUANCE THREWDesired Settlement: I would like to get my new replacement iphone 5s 64 gag gold [redacted] or my replacement check for $850.00

and would like to get a call back to complete my claim and get my claim number be able to log into my account with yall I have on my service contract ###-###-####

I have been caling & calling trying to file a claim on my service contract I have with [redacted] & golbal warranty group

for my iphone 5s 64 gag gold [redacted] my contract service number thats on my contract is

###-###-#### my police report # for my stolen iphone 5s gold 64 gag is [redacted] police department that took my report is ###-###-####

I have sent this two them five or six times and even got a reply email from them saying they have upadted my account

but when I call the claim department they cant find my contract number but find my contract and tells me I need to

call other departments to have them update my account I get no phone calls back at all

my cewll phone was stolen on the 01/**/2013 I been trying to file my claim and keep waiting on a call back I never get

im send u my service contract and my sells receipt please have them call me so they can give me my claim number

at ###-###-#### thank you and the reply email I get from them im sending it to thank you so much

Thank You,

[redacted] Support

On 1/**/2014 5:48 AM, [redacted] wrote:

WITH THE RIGHT MODEL IPHONE 5S 64 GAG GOLD AND NOT THE 5S 16 GAG

this is [redacted] & [redacted] we sent you this two you 01/**/2014

3 diffrient times and you reply back stating you comfrimed and updated my account

please call ###-###-#### my phone was stolen and they cant find my phone number is that was stolen is ###-###-####

###-###-####

Thank You, [redacted] Support Team

On 1/**/2014 6:04 AM, [redacted] wrote:

YES I NEED TO LOG INTO MY ACCOUNT AND I NEED TO FILE A CLAIM AS WELL

I CALLED YOUR CLAIMS NUMBER BUT THE WAS NOT ABLE TO FIND MY PHONE NUMBER THATS ON MY ACCOUNT

Order Number: [redacted] Invoice date: 12-**-2013

[redacted] Device Insurance ^ purchased

iPhone 2 Year Accidental Damage PLUS Lost & Stolen $129.99

Customer information

E-mail: [redacted]

Device information

Home phone number: ###-###-####

Cell phone number: ###-###-####

Device make: Apple

Device model: iPhone 5S Gold 64Gb

Device IMEI / Serial number: [redacted]: [redacted] Wireless

Date of purchase: 12/**/2013

Proof of purchase: Invoice

I warrant my device is in 100% working order and less than 30 days old: Yes

I understand that I will need to produce proof of purchase when making claims: Yes

I have read and agree to all terms and conditions: Yes

Billing information

Address: [redacted]

Payment method

Subtotal: $129.99

Total: $129.99

Paying by: Credit card

Insurance expiry date

Insurance expiry date: 12-**-2015

^ [redacted] Device Insurance is a insurance backed wireless protection program

Please send billing questions to [redacted] and technical support questions to [redacted] Thank You,

[redacted] Support Team

AND HOW IS MY INSRUANCE THREW

Business

Response:

This claim has been cancelled due to fraud.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

this is a lie they took my money that I paid for my policy and took my money for

my deducatble I paid for then was called and lied to that my check was already sent out to me

then never called me back after leaving several calls

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Per the email and receipt provided by the customer the address provided at time of purchase is the address customer claims he has never lived at. This claim was deemed at fraud and will not be covered

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

YES THE [redacted] IS MY OLD ADRESS I HAVE MOVED SINCE I FIRST FILLED THE CLAIM

MY NEW ADDRESS IS [redacted]

?

I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE

A POLICY I PAID FOR ALONG WITH A I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE

A POLICY I PAID FOR ALONG WITH A DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE

IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID

FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID

PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS

DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE

IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID

FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID

PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In February of 2014, I filed a claim with Global Warranty Group involving my damaged iPhone 5. I was asked to send the damaged phone to Global Warranty within 30 days of the claim (which I did). I was further advised that they did not have a replacement phone and would send me a check for $550 to purchase a new one. I have called GWG 3 times since the filing of the claim asking for a status of my check which no one can provide. Evidently all issues are sent to an "Escalation Team" which can only be contacted via GWG internal system. The "Escalation Team" is supposed to call the consumer within 48 hours. This has yet to happen following the 3 calls I have made. When I asked to speak with a supervisor, I was transferred to an "Advanced Care Team" who can only provide the same useless information. When I asked the Advanced Care Team for their supervisor, I was told there is no one else who will get on the phone and that they were the last step. I have read other complaints via the Revdex.com website and [redacted] and it is clear this seems to be their standard operating procedure.Desired Settlement: I would like the check amount of $550 sent to me as promised or a full refund of my deductible of $179, as well as a refund of $144 for the 2 years of premiums I paid and the return of the damaged phone I sent in as part of the claims process. I would also request that the Revdex.com review this and other complaints against GWG and reconsider the A+ rating GWG currently has. At quick glance, I saw several claims over the last 10 days to this same affect.

Business

Response:

check #[redacted] for $550 sent 5/**/14

Review: I bought warranty for my cell phone. while on vacation I lost my cell phone. I went through all the step to file a claim. My model of phone was no longer available so I agreed to a cash settlement of 719.00. I was told there will take up 6 to 8 weeks for delivery. That was in December. It is now april. I have phone the claims centre at least 3 times, each time I have been told the accounting department will phone me back and give me a status update on my check, and there is no way I can phone them directly. they never phone me back and I would like my money.Desired Settlement: I would like my check in a reasonable amount of time

Business

Response:

check #[redacted] for $720.00 sent 7/*

Review: on October **, 2013 I filed a claim through the global warranty group for my lost iphone 4S-16gb. They told me that my iphone wasnt in stock therefore they were going to send me a 600 dollar check instead because they couldnt provide the phone. they said it would take 6-8 weeks for check to be processed and mailed to me.

I paid the 179 fee its costs for there services and then waited the amount of time indicated. I called sevral times to advise them that I still never recieved the check and they said it was still being processed and I should get a email and phone call when it has been processed. 8 and a half months later they are still telling me it is being processed which is taking way long than I was told even after paying their fee and having to go buy a new phone out of my own pocket.Desired Settlement: I would just like the check of 600 dollars from the global warranty group as they indicated when unable to provide me with the replacement product.

Business

Response:

check #[redacted] for $600.00 sent 7/** via USPS from our ** offices

Review: I purchased a 2 year warranty with Global Warranty Group through a Rogers store in Calgary, Alberta on Nov *, 2012. I paid 149.99 for the warranty. Anytime during the 2 years I was told I could pay a $179 deductible to replace a lost, stolen, broken phone. My phone broke and I started a claim on March **, 2014. The claim number is [redacted].

I was told over the phone that once my phone was received, I would be sent a replacement after 4-6 business days. I mailed my phone in on the March ** and they confirmed they received it the following week

After hearing nothing for 2-3 weeks, I called and was told the credit card for the deductible into didn't go through, which they never contacted me about, so I gave it to them again. 2 weeks later after hearing nothing, I called again and they told me they made a mistake and didn't forward my credit card info to accounting. a couple weeks after that on April **, My deductible of $179 finally went though. Over the next month, I called countless times trying to find out why I was not receiving my phone. I escalated my case several times and was told I would be contacted within two business days. I have not received one phone call from Global Warranty Group over the 3 months my case has been going on. I therefore kept calling and demanded that I be refunded my deductible for the 2 month long inconvenience and failure to communicate with me. They said they couldn't refund my whole deductible and only refunded me $90. On May **, I was finally told that they had no phones to give out of any kind. This was the first time anyone told me this (How can a warranty company be this useless?). I was told I would be sent a cheque for $850 to purchase a new phone.

It is now June ** and I have still not been contacted by Global Warranty Group or received a cheque. I called their Escalations Department today and was told my cheque is still being processed.

I find it completely unacceptable that a warranty company can treat its customers this poorly. I have read countless reviews online of people with similar experiences to me, some who have been waiting for 6-9 months. My Finance has the same warranty as myself and her phone recently broke. We have not began a claim yet as we do not want to go through this experience again. paying a $180 deductible and waiting 3+ months for a cheque, but believe we are entailed to the guarantee that we were given when we purchased this warranty.

I have spent a total $330 minus the $90 refund I was given. My Fiancee also paid the initial $150 for the warranty

I do not have exact dates for when I have called, but they have told me over the phone that they can see when I have escalated my case.

Thank you

[redacted]Desired Settlement: I believe I should be refunded the $90 I am still owed and be immediately sent the $850 cheque that I was promised. I should be contacted when these refunds are given.

I would also like my Fiancee's claim to be started and to be at the very least be immediately sent her $850 cheque. We will not be paying the $180 deductible as this puts us at the mercy of Global Warranty Group. My fiancée's name is [redacted]. Her mother, [redacted] is who the warranty would be under.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,