Global Warranty Group

Review: I bought warranty for my cell phone. while on vacation I lost my cell phone. I went through all the step to file a claim. My model of phone was no longer available so I agreed to a cash settlement of 719.00. I was told there will take up 6 to 8 weeks for delivery. That was in December. It is now april. I have phone the claims centre at least 3 times, each time I have been told the accounting department will phone me back and give me a status update on my check, and there is no way I can phone them directly. they never phone me back and I would like my money.Desired Settlement: I would like my check in a reasonable amount of time

Business

Response:

check #[redacted] for $720.00 sent 7/*

Review: I purchased a Warranty with the Wireless Protection Program through Rogers Communications. My claim was submitted 03/**/14. After being told that my phone was out of stock, I was to be given US$578.60 to go towards a new cell phone. After repeatedly asking for an update on where my check is, I have been repeatedly told that it was being processed and that it is waiting to be sent out. I have requested that my claim be escalated numerous times, however no action has been taken. Promises of being contacted for an update have gone unanswered, and no resolutions have been offered.Desired Settlement: I request an apology from the Customer Service department, and that my claim be awarded. I would like my cheque to be sent along with any tracking information as well as confirmation that my cheque has been mailed.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your answer here]

How come my claim is taking so long while other claims seem to be resolved faster? I would like a refund of my deposit or a portion thereof as compensation for me waiting and having to continue to pay for my cellphone bill without ability to use it for the last 2 months. I have now paid out of pocket for a new cell phone. 3 months is a long time to be waiting for something when I was promised it would only take a week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/**/14 via USPS from NY office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sirs,

September of last year I purchased a 10inche table from [redacted] on line. I then purchased a 2 year warranty that is offered on that same Web-site. I had an accident with my tablet and they replaced it. It did not work well so I have tried to get back in touch with the company and the web-site is down. I have tried over and over for a month to call or e-mail the company. On the web it states the store is closed. Yet if you purchase a product from [redacted] on line, it will allow you to purchase a warranty from a company that is apparently not servicing the customer after getting their funds. I mailed my table to them along with proof of purchase and my warranty information it was returned unopened.

I am asking for your help in reaching the company, or finding out if they have closed down, getting my table repaired as promised by the warranty. Please feel free to contact me for any additional information.

Name of the company is Global Warranty Edge

E-mail address- [redacted] Address-[redacted] | [redacted]

phone: ###-###-#### | fax :###-###-####

My warranty information CUSTOMER ID [redacted] 09/**/2013 AT 1:42PM

ITEM 2 Year Warranty with ADH FOR A New Tablet between $100-$199.00 No deduction applies on claims.

Charged to my credit card ending in…….. [redacted] 09/**/13

Grand Total $28.00Desired Settlement: I would like the warranty to be honored. I will mail in the tablet again and they can replace or repair. I purchased the warranty in good faith and have the reciept and everything they require for them to honor the warranty.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased global warranty group protection plan in nov 2012 through wind mobile. In dec 2013 I filed a claim my phone was lost. I was told to make police report and give report number I did all that.then in January my claim was proccessed and I was told I Will get my cheque in a couple business days. After couple weeks I called and asked what happened thy say soon someone will call u. But noone callme I started calling their head office but again thy say they don't know how long it will take . They are working on it. I said according to your plan a claim is taken care within 8 to 10 business days. Its been almost 6 months. They said we don't know how long it will take and they Will call us when cheque is ready. So till now no call from them only I'm calling them. They took my money for deductible as soon as I filed claim 6 months before and no cheque. I'm using my friend phone cause I have no money to buy my phone. I am really upset its not fair to take so long on a claim and on top giving customers attitude. We have paid when we got protection plan and plus we paid deductible again. So why the fuss to pay us. I'm in real stress due to this matter , I have family who dependent on me. If my health goes bad they will be responsible for putting me through stress. I really appreciate your help in this matter. If I could afford a lawyer I would sue they for metal stress and they would have to pay me a lot more than $400.00 again thank you in solving this matterDesired Settlement: Wouldlike to have my check as soon as possible and they should pay for trouble and stress they have put us through .should close this kind of business and pay fine to customers for wrong information and ignoring customers

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We are not happy with this we dont know how long we have to wait. Its alredy been 6 months how much patience we can keep. Why thy took our money right away if they were going to take this long.why have a policy which says claims will be resolved within 10 days.why I have to wait I need my money to purchase a phone I have borrowed a phone from friend he wants it back so I need my money to buy new phone.why thy dont allow us to get another phone if we willing to pay diffeence this way matter will be resolved soon. We dont want to wait we want our money as soon as possible. Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $300 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim for my lost phone on January *, 2014. I immediately paid the $179 deductible to receive insurance services. I chose to receive a payment of $550.00 instead of having a new phone sent to me. Choosing this option was after some back and forth between myself and customer service trying to find out what my best options were. Customer service did not get back to me within 1-2 business days as promised and I had to call them back to find out my options. When I finally decided to receive a check, I waited for weeks before calling and asking for the status. I was told that the accounting department was still processing the check and that someone would get back to me within 1-2 business days to let me know the status. I never received a phone call or email. I called back several times over the span of a few months and was told the same thing every time. When I asked for a Customer Service supervisor, I was told there was no one higher up then the call center representatives. I wanted to be transferred to the accounting department and the Customer Service Representatives told me there was no way to reach them, that even they did not have the phone number for the accounting department. So I wondered how they communicated or if this accounting department even existed. I sent an email to [redacted] to complain, and even after following up, no one acknowledged my email. I called Customer Service again and asked for a copy of the terms and conditions of the insurance agreement, in case there were any provisions that clearly stated how long the company can take to distribute payment. I was told that my [redacted] provider should be able to give me that. The [redacted] provider did not have a contract on file and told me to call back. There was a bit of back and forth and finally another Customer Service representative told me they would put in a request to send me the contract. So first they could not provide it, then all of a sudden they were going to email it to me. In any case I never received it and planned to call back to obtain a copy. I finally received the check over the weekend, the weekend of June [redacted]. The voucher on the check was dated 1-**-14 and the check was dated 4-**-14. I cannot figure out what could have taken so long between 1-**-14 when the transaction was clearly approved to 4-**-14 when the check was written. It seems like negligence. Also, I cannot figure out what took so long in between the check date of 4-**-14 and the date I received the check in the mail 6-**-14. I was short $550.00+$179.00 in my account and overdrew that month. I was charged a maintenance fee and an overdraft fee from my bank. None of this would have happened if I received my check within a month's time. I think a month is plenty of time to process a check. The IRS processes millions of returns every April without much delay.Desired Settlement: I would like a copy of the insurance contract with the terms and conditions. Please have it emailed to me at [redacted]. I would also like a settlement amount of $50.00. When I was charged a $35 overdraft fee and a $15 maintenance fee from my bank, it was solely because I had paid a $179 deductible, and purchased a new phone, both of which a $550.00 check would have taken care of had it arrived in a timely manner.

Business

Response:

check #[redacted] for $550.00 sent 6/**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I asked for $50 compensation for the fees I had to pay due to not receiving my check in a timely manner. The voucher date for my claim was 1-**-14, so I do not understand why the check date was 4-**-14 and the date it was sent was 6-**-14. I would like $50 compensation for the considerable delay and for incurring fees on my end due to not receiving the check until 6 months after I filed my claim and paid my deductible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I mailed in a phone to be replaced by insurance on December **, 2013. I was contacted a week later and told they could not replace the Note 2 because it was not in stock but they would send me a check for the replacement cost of the phone in the amount of $550.00. I have never recieved checked and have been told it was mailed out on Jan. [redacted], 2014 to only call back a few days later and find out that was a lie it was still in processing. I have made several request to speak to someone in accounting that could tell me whats going on everytime im told I will be contacted in the next 48hrs but I never recieve a call from anyone. I called January **, 2014 to see if there was any new information and I was told that the check was mailed on January **, 2014. I asked the person I spoke with if she was absolutely sure and she said yes there was a note attached to the account showing that update. I called back today February [redacted] 2014 because I still havent recieved the check. Today I was told that the check has not been mailed out that they do not see where or why I was told that.Desired Settlement: I would like to recieve the check I was promised and I would like to have it over nighted.

Business

Response:

check #[redacted] for $550.00 was mailed on 2/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as I recieve the check with in the next 10 days.

Sincerely,

Review: I filed a claim for a replacement iPhone 5S with this company Wednesday May [redacted]. At that time, I authorized a $179 deductible and a $699.99 hold on my debit card to ensure 1-2 business day expedited service. GWG did not delay in the slightest in charging my bank card for both transactions. They referred me to their "[redacted]" web site for updates on the processing of my replacement order. Not seeing any new updates since 5/** - where actually there was only a vague "phone ordered" update with no tracking number or shipment date provided - I called Friday evening, May [redacted] for an update. I was told by their customer rep that actually, my white phone wasn't available and would I accept the gray or gold model? I told them gray was fine but I was baffled as to why I wasn't informed of the delay neither by email, nor phone, nor trackaclaim. I instead had to call myself to discover the issue. Further, this "delay" set the 1-2 business day clock back to zero! My cell phone is a critical part of my every day life and you better deliver especially when you have charged me $700 to "expedite". Now, having called GWG 3 times since Monday morning, I have received no tangible update whatsoever from any of their service reps and the trackaclaim site continues to be useless, or perhaps it is the most accurate source of information, indicating that nothing has happened since the 5/**/14 "update" that my phone was ordered. This is completely unacceptable. How can they do business this way, extracting $700 which is half a month's rent from me, to NOT expedite at all??? What did I pay for exactly??Desired Settlement: I would like my iPhone 5S provided to me no later than FRIDAY MAY [redacted].

Business

Response:

**called [redacted] back and let her know that we could either

send the customer a new charger, replace the SIM card or process a redo through

one of our Vendors - we will not do an in store redo at this time**

Consumer

Response:

Please send me a replacement charger that is an Apple-brand charger.

I am disappointed in my interactions with your company and I will advise friends and family to avoid doing business with you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Bought iPhone 5 at local [redacted] store and purchased 2yr wireless protection program from Global Warranty Group, LLC on 3/*.2013 for $150. Phone stopped working in June, 2014. Contacted GWG via toll free number (###-###-####). Opened claim #[redacted] and sent the phone (with battery and charger) in July with the shipping label provided by GWG per their instructions. Confirmed that phone had been received and $179 deductible for replacement phone was paid on 8/*/2014.Desired Settlement: Refund the original $150 and the $179 deductible for a total of $329 and return the phone (with battery and charger) or send a replacement phone that at least meets the minimum requirements as stated in the original contract.

Review: I paid $120 to have warranty with GWG, I mad a Claim with GWG on 3/**/2014 for my Samsung S3 phone that is broken. I was asked to send it to them which I have and I have confirmation it was received. They took a deductible of $75. I authorized them to deduct $381 so that they send a new Samsung S3 to me before my phone arrives to them and once my broken phone is received by them they will refund me the $381 which they have since they received my broken phone.

They said I should have my new phone in 2 business days. After 2 business days I called back they said they don't have a phone they can send me. They offered to send me a check for $578 in stead. I accepted the offer. They said said it will be sent out in less then 5 business days. I have called 2x a week since a total of 8 times and they keep telling me it was sent to the escalation department and that it is in processing. They have told me 4x that someone will contact me within 48 hours, but none ever has. I asked to get transferred to the escalation department they said it cant be done. Many people have the same problem with them and they never do nothing.Desired Settlement: Give my broken phone back + the $195 which is the cost of dealing with GWG.

or

Give the offered check of $578

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I purchased an extended warranty on my Samsung Galaxy S3 from this company via Telus Mobility. The screen of my phone recently cracked so I submitted a claim and sent my broken phone in as requested. The phone was sent and received promptly. They did not have the exact model of my phone so they offered me a cheque for $578 instead, which I accepted. After several weeks of not receiving a cheque I followed up and was told my cheque was on the way. A couple more weeks and still no cheque. Then I was informed that my claim had been passed on to the accounting department and had not yet been processed, meaning they misinformed me originally. At this point I was told they would "escalate" my claim and that I would be contacted within 48 hours. I was never contacted. I have now contacted GWG wireless protection program several time and received the same answer. When I ask to speak to someone who can solve my problem or a phone number, I am told they don't have one and will escalate my claim. It has been about 45 days since my claim and I have received no cheque nor any explaination for the issues I'm having. This warranty said that within 2 buisiness days of my claim that a new phone would be shipped out. Seen as they do not have my phone and I have already accepted to receive a payment I don't see any excuse for the missing cheque, not too mention the extreme lack of professionalism this company has displayed.Desired Settlement: I would like my cheque sent and for this company to stop treating their customers in this fashion. I've seen several blogs online about individuals having the exact same problem as me as well as other issues. Please stop this company from treating their customers in this unacceptable manner!

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: Global Wirelss Protection received a claim for a replacement phone on 1/**/2014. The phone was supposed to be shipped 24-48 hours after the claim was filed.

After the phone was not shipped within the time frame given, I have contacted the company twice to check on the status. No info was provided and customer service advised they have no access to the information on when the phone will actually be shipped. They advised that they will put in a requets for osmeone to call me back, but nobody has contacted me yet.Desired Settlement: For my order to be shipped immediately with overnight delivery. To be reimbursed for the delay and inconvenience this company has caused.

Business

Response:

Phone was sent on 2/*/14 ups tracking [redacted] delivered on 2/*. I have refunded the $179 deductible back to the customer for the issues she has experienced.

Review: I purchased a warranty for a cell phone and was told at the store that if I make a claim, a replacement phone would be sent out within 48 hours. When I made a claim, the company stated that the phone is unavailable and they will send me a cheque for the amount of the phone so that I can use the money to purchase a new phone. In this case, the replacement for my phone is money, not another phone. The company received my broken cell phone on March * and still has not mailed my cheque, even though I was told at the time of purchase that the replacement will be sent out within 48 hours.

Every time I call the company they say that there is no manager that I can speak to, and that they have no idea when my cheque will be sent out because the accounting department is experiencing a bag log of claims. The company cannot give me any information regarding the date my cheque will be sent.Desired Settlement: I would like the cheque to be mailed to me immediately and my deductible refunded.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. I have contacted them about the issue, and they continue to have no information to give me about the money.

Sincerely,

Review: I purchased an extended warranty from wireless zone. Contacted warranty company (global warranty group) paid my deductible. Was told phone was not available and to go out and purchase a replacement phone and they would send me a check for $550 within 5-7 business days. Its been almost 30 days. I've made several calls and kept being told that it was being processed. Now when I call it goes straight to a busy signal after they transfer me. I am extremely upset at the fact that I bought this warranty thinking it was from [redacted] and now finding out its not and that I cannot get any response from this company.Desired Settlement: I want my Check like I was promised from my warranty claim.

Review: I purchased my sony xperia z(C6603) from Negri Electronics about a year ago(4/**/13) for $599.50 along with Negri Protection Plan (thought the insurance was directly with Negri Electronics) for $124.00. Recently, My phone broke down and I contacted Negri Electronics and they told me that my protection plan is with Global Warranty Group. SO I called GWB and they told me to send in my phone and asked me to pay a deductible fee of $75, so I did. Couple weeks has gone by and I've been calling the company and their staffs have told me that my phone is on back order and they will soon find a replacement for me. on 8/*/2014, I tried to call them again but their phone does not work anymore (busy beep sound) and also they took down their website, What should I do now?Desired Settlement: I want a full refund of My phone, Protection Plan and Deductible Fee of $798.00 USD.

Review: I filed an insurance claim with global warranty group back in June [redacted]. My phone number in their record is [redacted] they can find my account right away with that. I was promised a quick 5 day turn around time for replacement of my stolen phone, I filed police report and payed deductible for $150. After 1 week of no phone showing up at my door I called into global warranty group and they said that the phone was not in stock and they could send me a check for $525. I have been calling in every week to check the status of this check because obviously I have not received it. I have been waiting over 2 months. they charged me right away for the $150 deducible and I had to purchase a phone with my own money. the point of this insurance is not having to do that. I always call and try to speak to a [redacted] but apparently there is not one. I have requested a call back from a [redacted] many times and I am always promised a response but never got one. still waiting for my check for $525 also I am expecting a refund for my deductible. now when I try calling the number I always use to contact global warranty group it has a busy tone, seems to be disconnected. also when I try to log onto their webpage it seems to be down. All I see on [redacted] are hundred of complaints of the same reason. if there is no resolution here I will have to go to the attorney general.Desired Settlement: I would like my check of $525 that was promised 2 months ago also a refund for $150 deductible.

Review: I purchased phone insurance with [redacted] a sub division of Global Warranty Group on 5/**/2013. The insurance promised a new phone within 2-3 days of being lost, stolen, broken within 2 years of registration for the cost of 99.99$ CAD. On December [redacted], I sadly got my cellphone stolen. I called and spoke to [redacted] from [redacted] to make my claim. She advised me to file a police report, which I did, and that I will receive a new cellphone phone within two days after they take the deductable of 95$. On December [redacted]/2014, they did successfully take the deductable and I received an email saying that they did that I will be receiving an additional email containing the shipment tracking information for this cell phone.

That email never came, so 3 days later I called and spoke to someone who said that there was a note on my account saying that there were no more Galaxy S4 Black Instock due to Christmas and would be willing to send out a cheque for 700$. I agreed, because I had no other options to choose from. When I asked her how long it will be for me to get the cheque she said it would be 4-6 weeks, because it's Christmas time.(How that is relevant was it that it was Christmas and Where did the get a replacement in 2-3days go? I don't know). On the [redacted] of December I went ahead and purchased the phone outright knowing that I will be receiving the cheque. The total cost me 800.04$ CAD. I called [redacted]) from [redacted] and asked him if it would be possible to get that amount refunded. He said he will look into it, but that my cheque was already in the process of being sent out. I waited for my cheque for about 8 weeks, and when I did not receive it I tried to call, but I kept getting hung up on. It would say thank you for choosing [redacted], please stay on the line a representative will be with you shortly, then it would hang up. I tried about 20x before I gave up. I had lost all hope of being reimbursed. On May [redacted], I received an email stating that [redacted] is no longer in business and to now file claims with Global Warranty Group(GWG). Excited that know I could reimbursed, I followed up, and spoke with [redacted] about my claim. I asked her truthfully if I was going to get my money, or if I should simply give up and she said that she say cheques going out and that given that its been a few months since I did the claim, someone will call me to tell me the date of when the cheque would be sent within days. No callback, I called again July [redacted] spoke with [redacted] and she also told me someone would call the latest being on August [redacted]. I tried calling again today August [redacted], and it turns out the general line had a busy signal. On the email they also provided other numbers such as how to contact the [redacted], etc. I just called all seven numbers provided and I was unable to speak with any of them. I think the [redacted] did answer, but if he did I am sure it was by accident, because he then hung up without saying a word. You can not believe my frustration and my dissapointement with these companies, because it has been nearly 7 and a half months since I lost my cellphone, and I have yet to receive that cheque, email or phone call to adress my problem.Desired Settlement: Ideally they would send me a cheque for 800.04$, because that was the cost of the cellphone. (I have a picture of receipt) But if that is not possible, atleast send me the 700$ they promised by September [redacted] 2014. I think I've been patient enough as is.

Review: I have cell phone insurance from Global Warranty Group. I filed a claim for a damaged Samsung Galaxy SIII i9300 Unlocked Worldwide Capable Phone on 03/**/14. I was advised I should have a replacement phone within 2-3 days since I allowed a $301 hold on my Credit Card to get an immediate replacement phone while I send the damaged one to them. I called the claims division today, 3/**/14, to check on the status of my replacement phone and was told to wait another 24-48 hours for any further updates, the same thing I was told on 3/**/14 when I called last for an update. I should have had the replacement phone in my hands by now. As of yet, I have not received ANY emails or calls at all from this company, even though I have called at least three times and was told I would be contacted after “escalating” the case. Looking through previous Revdex.com complaints I can see this company does not call people back very often. My credit card was charged for the $75 "deductible" on 3/*/14, but to reiterate, no phone has been shipped yet and I have no tracking information to indicate another i9300 Unlocked phone replacement is being sent as promised.Desired Settlement: I would like to receive the Samsung i9300 Unlocked replacement phone for which I paid insurance for, and was charged a deductible for, immediately. If it is not available, then a better GSM UNLOCKED worldwide capable Samsung Galaxy (not less than i9300) phone would be appropriate. Otherwise, a check is in order. Moreover I would like the replacement phone/check in a timely fashion (2-3 days) as promised on 3/*/14. As I filed the claim on 3/*/14 and it is now 3/**/14, that has not happened, so I would appreciate action on my case, please.

Business

Response:

We shipped a replacement phone and it was delivered on 3.**.14. Unfortunately our vendor did not ship an unlocked version of the phone as was ordered and we are unable to source and unlocked phone from our other vendors. Customer agreed on 3.**.14 to accept a check rather than a phone. Check is in process and should be received within 4-5 business days.

Thank you,

Review: I bought a warranty for my cell phone which would cover any damage, the phone was damaged and I subbmitted for repayment through the warranty. I filed a claim and was told I would need to pay a $98.00 deductable which I did as well as a $300.00 deposit on the old phone until I could send it in and they recieved it, this had to be within 90 days. I sent the phone in with lots of time. When I filed the claim I was told the new phone would be shipped within 7 days, a couple of days latter I was contacted that they could not get the exact phone and would I except a cash settlement instead which was for $730.00 which the person on the other end told me that would be more than enough to buy a phone the same of with the same equipment I had on my phone. I also asked how long and was told I would recieve a cheque with in 7 days as I would need the money to buy the new phone. I had no choice but borrow money to buy a phone but with the cheque on the wqy thought it would not be a problem. after not seeing the cheque for 10 days I called back only to told now that it would not be sent for 4 to 6 weeks, not the 7 days I was told when I accepted the buy out. I asked for a [redacted] to call me back and was told the request would be forwarded to the [redacted] however no call was ever made to me. I called a few days later to once again find out about the cheque and was told much the same thing but also asked for a [redacted] to call me back, they never did. I called a few more times and were told many different things including how the accounting division has snuffed them off as well, only once did I talk to a [redacted] and they agreed with me that I was getting the total run around. I just called back today and once again was told much the same it is in accountings hands and that I will have it in 4 to 6 weeks from the claim date which was the end of october!!. I feel I was given not only bad information on when to recieve the cheque but also bad information on the cash settlement of $730.00 for which I could not buy a phone equal to what I had but rather had to kick in much more money, I know there is nothing I can do about that but there should be something down about the holding of my money when I have done everything they requested in good and honest faith. The cheque is now more than 8 weeks and still not released, this has now become and deal where the company has lied to me. I am not in a position that I can wait for money like this company thinks I can and feel that I should be allowed to render surcharges on the overdue money owed to me by this comapnyDesired Settlement: I feek this requires not only a phone call but also a letter as well as my cash settlement and a settlement for not only time wasted on my end due to all the phone calls but due to interest that I should as they are be allowed to charge them. I was told that if the phone I had to return was not returned in 30 days I would have to forfit the $300 deposit I put down, by right they should have to pay extra for not reimbursing me in a quick and proper manner

Business

Response:

check was sent 1/*/14 via usps to the customer in the amount of $730.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did recieve a cheque for the $730.00 today and I do thank them for that but they still have not responded to my requests for a letter of apology or any other action at all, their response of the check has been sent in my eyes does not come close to the hassles I was put through through this whole process. I would have expected much more from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have purchased an external two year cell phone warranty from Global Warranty through Am-Call Cell Phone in Sep 2012. My cell phone has problem so I called to Global Warranty Inc to request repair. They said they just provide replacement but they didn't have this model so they replaced a cheque $650 to me. I filed a claim on Sep ** 2013. Up to now, I still can't received the cheque. I keep calling to them but the answer just told me waited for two more weeks. I tried to email but no reply. I have waited over eight weeks. They already credited my credit card $95 for the fee of this claim. But they didn't send me the cheque, it's look like cheat our money. I go the [redacted] of their account. Many customers complaint nothing received.Desired Settlement: Please let me know exactly how long I still need to wait! Don't just say two more and two more weeks. It doesn't make sense for waiting so long.

Business

Response:

check was sent via UPS tracking [redacted] showing delivered on 12/[redacted]13. Also the deductible of $95 was refunded back to the customer.

Review: I purchased GWG wireless protection program(cell phone warranty) in Jun.,2012, was told it would cover two replacements for 2 years of period. Since my son had lost first phone last Sep.,2013, I reported it to police n gave in the police file no. to GWG, then they sent a"NEW" phone in a week. In two months, unfortunately, my son couldn't use the phone any more since he dropped it once. so, I called the GWG n call center agent advsed me to make 2nd claim to get the new phone since it would be cheaper to have new phone than to get it fixed. As per the agent's adv, I tried to proceed the 2nd claim, all of sudden, the agent said since first claim hadn't closed she coundn't proceed 2nd claim but if I gave them 2 business days and if I'd call them back they would take care of the first claim n be able to proceed the 2nd claim. I took the adv n waited more than 2 days and call them back but call center agent said the same story that they couldn;t proceed the 2nd one since first claim was not closed, saying if I wait another 2days n call them back they would proceed 2nd claim. it was early dec.,2013. I'd called them several times till they finally sent me e-mail on Jan.,[redacted] which they could close the first claim n made a phone call to process the 2nd one. they finally gave me a file no.[redacted], saying I had to send the broken phone to them n pay deductable $130.00. as per their adv, I sent the broken phone to them on [redacted] n in their records they got the one and took $130.00 from my credit card already on Jan [redacted], they sent e-mail that they rcved the broken phone I'll be rcving the following action shortly. On Jan [redacted] I got a call fm them that since there's no stock they decided to send me a check which is $578.00 so that I can go any place to buy any phone. but till today they did not send the check yet, I made several phone calls to check the status of the progress on Jan [redacted], Feb.,[redacted] but call center agents kept saying same story that they don't know the progress but they would leave the msg to the authorized person so that the authorized person will call me back within next 24 hours, within today,or within 2 days to explain when the check could be processed and shipped out to me.. every time I waited but no one concacted me. when I talked to [redacted](call center agent) on feb.,[redacted],, I mentioned her abt "Revdex.com" or small court claim and she even said if nobody call me back till Fri.,5pm, I'd be dong that. other call center agent even told me that they cannot make me wait for this long for no reason. Anyway, I waited one more time but still nobody contacted me. I asked if I could talked with [redacted] but every time they didn;t let me n said "Wait till the [redacted] contact me". My son couldn't hv been using the phone for over 2 months now but I'm paying the bill n It became quite big for me. I cannot believe how this big company like GWG work like this. Even they advertise they solve the matter within 48 hours !!!!!

every day when I get home from work my son ask me abt the phone and it's been agony for me, too. pls pls be kind to solve this matter soon. Thank you in advance for yr kind understanding.Desired Settlement: the cheque they mentioned on Jan., [redacted] : $578.00

2 1/2 months rogers bill payment : $100.00

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total : $678.00 (as soon as possible)

Business

Response:

check #[redacted] for $578.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like I sent you the msg below last mar.,[redacted], I waited the check till last friday, then I called them up to know where they sent it to. since they'd sent the cell phone to wrong place at first claim I wanted to make sure this time.

but, again, the call center agent said they couldn't know the addr but someone in accelation team would call me on monday or tuesday, but as I expected, they did not call me till now.

I hope you should not just resolve the claim at this point, can you please wait a bit more till I actually receive the check ??

I'll make sure to send you e-mail as soon as I receive the check.

?

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Well received the check from GWG and deposited it yesterday.

Thank you very much for your kind help on this matter but I do not want to give good comments about the company GWG that as far as I know there're so many complaints from other customers for same reasons.

Thank you again and have a wonderful day.

Sincerely,