Globe Life and Accident Insurance Company Reviews (%countItem)
Globe Life and Accident Insurance Company Rating
Address: 204 N Robinson Ave, Oklahoma City, Oklahoma, United States, 73102-7001
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$5000.00 policy purchased for son in 1984. Surrendered in March 2019, funds have not been received.
Policy#XXXXXXXXX, Deome *** E 02/19/XXXX XX/15/2019 $5,000.00 surrendered on 3/22/19. Quoted $1,146.00. CSR claimed check issued 3/27/2019. Check not received by me, *** XXXXX nor by my son *** E *** III *** XXXXX. Repeated attempts by *** to locate the check. I have made repeated attempts but as I am no longer the owner as stated by CSR @ Globe Life, only info *** be given to ***. *** has asked for proof of check being issued. If check has been cashed, please provide copy of paid and cancelled check. If check has NOT been cashed, please place a stop payment on the check that was issued on March 27, 2019 and issue him a new one. I have mailed letters the USPS and thru email only *** can be given the check information. His phone number is XXX XXX XXXX as has been stated in numerous emails with Globe Life. On 11/13/19 my son was told by a CSR @ Globe that a stop payment could not be issued on a non active account. That is a problem.
I would like the check for $1,146.00 issued to my son *** E *** @ *** Street *** XXXXX and notification to me that check has been issued via my email address. If check has been already cashed, I need a copy of the paid and cancelled check for my records to close out my policy folder for my son.
Please see the attached.
Best Regards,
Kelly
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response BUT, would it be possible to get a copy front and back of the check as my son still claims he did not receive it or cash it. If it is not his signature, then we can proceed in another direction. Thank you.
I called Globe Life and was told they cannot find my policies even though I have been paying on them for over 29 years.
I keep having many problems with Globe Life and their accounting methods. I purchased life insurance policy with them on my son *** who is 29 years old and have been paying since 1990. I bought a policy on my daughter Fallon in 1993 and have been paying for 26 years. Initially, it was $10,000 but years ago I increased it to $25,000 to cover funeral and medical expenses in the event something happened to them. I recently got a notice that my daughter's premium was increased but when I called to obtain information I was told that they cannot release information to me. They couldn't even find the policies (I also have one for my granddaughter) and I was put on hold at least five times. The rep kept apologizing and asking me to repeat the information several times. I finally put her on speaker so my daughter could hear her repeat the information, incorrectly, several times. I was trying to be nice and patient but she kept misspelling the name, reading the wrong birthdate, messing up the address, reading back the wrong policy numbers for my kids, etc. She said she couldn't find my son or my daughter's policy and for me to send a copy of them. I asked how she couldn't find my daughter's at least, when I have an invoice and policy number with their number to call in front of me from them and how was it they could bill me for something that they couldn't find and, what happened to the payments I have been making for nearly 30 years? I was told to call another number where I was again put on hold. Then a supervisor got on the phone and said she couldn't talk to me because I wasn't the policy owner so my daughter gave her permission to speak with me. She asked me to confirm my address and after giving her the addresses for where I have lived for the past 30 years, she couldn't confirm any of them. I asked her where the checks have been going that I have sent up on auto banking through Chase and she said she couldn't tell me. This is a horrible company to deal with. If you can tolerate an endless recorded phone tree and actually reach a live agent you won't be rewarded. It's so bad, it's laughable. I have worked in financial services for over 40 years and I am appalled at how apathetic they are towards their customers. I sincerely regret ever doing business with them and sending them money and I feel that I was duped. The only positive thing is I cannot imagine how awful it would have been had I had to make a death claim. What a complete customer service disaster!!! CAVEAT EMPTOR!!!!
You should alter your privacy notice because it states that you may amend your policies at any time yet you cannot even confirm the client's addresses. What is the point of asking for a client's email address if you do not communicate by email and your written communications are going into a black hole?!!! I have written to or called the company several times but no one EVER responds. I only receive information when they want money and then it takes 30 to 60 minutes (if you are lucky and don't get disconnected or transferred several times) to speak to a live agent.
was the original owner of policy #XXXXXXXXX insuring *** P. *** (DOB *** and *** P. *** was the original owner of policy #00AXXXXXX insuring *** C. ***. However, ownership of these policies automatically transferred to each insured at age 21. Only the owner can request information, make changes to, or cancel a policy.
If *** P. *** or *** C. *** would like copies of their policies or information regarding their coverage, they can send a written request to my attention via email ([email protected]), fax (405/270-1185) or regular mail at:
Cheri ***
Legal Department
Globe Life And Accident Insurance Company
100 N. Broadway Avenue - 7th Floor
Oklahoma City, OK 73102
I trust this information is responsive to your inquiry. If you should have any questions, please contact me directly.
Globe life took my premium out of my account after the policy was terminated.
I contacted globe life via email on 11/5 to cancel my policy. I received notification that my policy was cancelled on 11/9. On 11/14 they still took my premium out of my bank account. I emailed them to request the money be refunded and they responded by saying I must send a refund request in writing. I am currently working in New Mexico where the nearest town is almost 2 hours away. This is not even possible for me and a ridiculous request since they should not even have access to my bank account anymore since my policy should not be active.
I want my money back that was taken without my consent without having to request it back formally.
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
According to our records, *** requested cancellation of his policy #146HXXXXX via email on 11/05/19. The policy was cancelled in the system on 11/09/19.
Policy updates are processed overnight, with premium payments being processed first, then administrative updates, such as cancellations. There was a premium due 11/10/19, so the system processed $16.80 bank draft, then processed the cancellation.
Please extend our sincerest apologies to Mr. for any confusion or inconvenience this has caused. Our Premium Accounting Department is in the process of issuing Mr. a refund check for $16.80.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
Really Bad Experience My Mother has been paying monthly for a burial policy for me since I was 21. I am now a 66 year old woman trying to surrender this policy and Globe is the worst company customer service I have ever experienced.
This is now Nov 20, 2019 and I have no cash or any communication updating me on the status of my policy. I received a letter from Globe asking if I wanted to surrender this policy for cash- I did. On Oct 18, 2019 I emailed them as instructed: my mothers death certificate, my birth certificate and a hand written letter with my signature requesting my money. I received an email from Globe saying they had received these documents and to call their number to surrender. When I called the gentleman told me it takes time to scan in my documents and to wait 10 days. I did. For over a business week I was told that their computers were down and they could not check the status. Yesterday after requesting a manager I was told the check was mailed on the 28th of October regular mail (that would be 24 days ago!) without so much as an email to tell me it was coming. Now they say it was lost in the mail and I have to wait 30 days to reissue. When they say these policies will save money for your child's future they are optimistic. I would say only if your child has weeks and weeks to try and cash it in and Good Luck
Globe Life apologizes for the difficulties that Ms. Flanagan has encountered with her policy. Someone will be in contact with Ms. Flanagan within the next ten business days to resolve this matter.
Here is Globe's response to date
Subject: Ref Number: *** Re: Contact Message from the Globe Life Site Reason: CustomerService
Good afternoon Ms ***
Thank you for your email.
We are very sorry for any inconvenience you have experienced. Unfortunately, to request a reissue of the surrender check over the phone, you will have wait for the 30 day timeframe. If you wish for the check to be reissued in a shorter timeframe, that would require a written request with your hand written signature. Please submit your request to the preferred contact information below if you wish to take this course of action.
I have yet to hear anything further from Globe although I did email the hand written letter 2 days ago
Still not received forms regarding my brother's death (*** W. ***); been a month; called twice; requested forms twice and emailed request twice.
Dear Globe Life:
No one has responded to me. Could someone please take a look at my email request submitted a week ago and advise me or at least provide me some form of acknowledgement or direct to someone who can help me? My original email is below this email message. I've also called twice and spoke to customer service who assured me the form was being mailed out to me and would take up to 10 days. After 10 days passed called again and was told the same thing by Belinda. It's now been a month and I can't even get the form I need to submit the claim for the life insurance policy. I don't know what else to do.
Best,
***
From: ***
Sent: Thursday, November 7, XXXX X:XX AM
To: @globelifeins.com
Subject: Your Assistance Requested
Good morning:
I called and reported a death in my family around 10-22-19. I spoke to a customer service assistant over the phone and was told I would receive a form to complete in the mail in about 5 business days. I never received this paperwork to complete. So, I called customer service again. I told them the forms never arrived and they told me again they would mail me the forms out and that I should receive them in a few days. I live in Austin and the forms are coming to me from McKinney, Texas. They never arrived again after the second request. Can you please assist me? I should also mention that this policy number is an old UA policy that was assumed by Globe Life. Is there a link to the form I need to submit that you could provide me?
Policy for *** W. ***
Policy Number: XXXXXXXXX
DOB: ***
DOD: *** in Hot Springs, AR
His address on file: *** XXXXX
My information:
Sister: Cynthia E. ***
*** Drive
*** XXXXX
Phone: (XXX) XXX-XXXX
Best
I am trying to file a claim on a life insurance policy in regards to my brother's passing on October 20, 2019.
Contact Name and Title: Cheri ***, Paralegal
Contact Email: ***@Globe.Life
Policy #XXXXXXXXX, insuring the life of *** M. ***, was issued by Capitol Security Life Insurance Company effective 09/05/1989 in the amount of $5,000.00. The policy was subsequently assumed by Globe Life And Accident Insurance Company (Globe Life).
Mr. passed away 10/20/2019. His death was reported by *** via telephone on 10/21/2019. Since the death occurred outside the two-year contestability period of the policy, no claim forms are required. All the customer has to do is submit a copy of the death certificate listing the cause and manner of death, an obituary (if any), and the beneficiary's mailing address and contact information.
During the 10/20/2019 telephone call, a recording of which has been reviewed, Ms. was advised to submit a death certificate, obituary, coroner's report, and police report. The customer service representative also provided the mailing address to send the claim information. The coroner's report and police report were requested because Ms. indicated Mr. death was due to accidental means.
The claim was received via fax on 11/20/2019. A check in the amount of $5,012.30 was issued on 11/25/2019 and mailed to Ms. on that same date. We ask that Ms. please allow at least 10 business days to receive the check, as our mail is sorted at an off-site facility before being delivered to the US Postal Service for mailing.
It is Globe Life's position that this claim has been handled properly and in a timely manner. The claim was paid three business days after receipt of proof of loss.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
Just want my refund check on the cancellation of my whole life policy.already provided all paperwork and info by phone And email.
My brother just went through this it should not take so long to close out and get a check. The bank doesn't even take a week. It has been over 3
Payout of monies owed me on my whole life closed policy
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
Attached is a copy of Globe Life's 12/03/19 response, which was sent directly to *** today via email.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
This is in response to the complaint you filed with the Revdex.com regarding the above policy.
On November 13, 2019, Globe Life received your written request to "cash out" the above policy. The policy was cancelled November 15, 2019, per your request. However, the policy does not have any cash value. Please allow me to explain further.
For your reference, I am enclosing a copy of your policy #00FXXXXXX. This policy doesn't begin to accumulate cash value until the anniversary following your 26th birthday. According to our records, you won't be 26 until August 26, 2020, which means the policy wouldn't begin to accumulate cash value until November 17, 2020. The Table of Loan and Nonforfeiture Values on the eighth page of the policy shows there is no cash value until after age 26.
Our Premium Accounting Department is in the process of refunding the unearned premiums. I will forward this check to you immediately upon receipt.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email. All inquiries to our Legal Department must be made in writing.
Sincerely yours
Sent 3 month payment of $100.47 in October. Still not seeing account credited online or with automated phone system.
Been with Globe since 2015 and after sending $100.47 for 3 months premium in October 2019 and not seeing it credit to my account, decided to call company 11/4/19 to see what happened. Rep on phone explained Globe did receive payment for $100.47 on Oct 31rst, but they had power outage so it would be delayed 2 or 3 days crediting to my account. On November 8th after still not seeing the credit online & automated system, called Globe again 11/8. First phone rep on 11/8 became frustrated with my question and hung up on me, so I had to call a second time (waiting on hold a second time) on 11/8 to see why it was still not showing the $100.47 payment. Phone rep explained again Globe got payment for $100.47 from me on 10/31 and the rep on 11/4 put in a request to credit my account $100.47. After still not seeing the $100.47 credit on 11/12, decided to send an email to customer service through the online system to inquire what happened to my payment. After no response to my email and my $100.47 3 month payment still not showing online or with automated Globe system this was my last resort.
I simply want Globe to credit my account with my 3 month payment of $100.47. Some type of apology for the phone rep hanging up on me would be nice too, but I *** settle for someone just applying my payment to my account. Thanks.
Globe Life has credited my account finally and I would like to withdraw this complaint if possible as other than this issue, over the last 4 years the company has been great to work with.
My husband passed away on 03/29/19. He had a 10,000.00 life insurance policy. We sent in death certificate, but only received a check for 759.11.
My husband passed on 03/29/19. He has had a life insurance policy for $10,000.00 for close to 20 years. I reported my loss to the company and sent in necessary paperwork. The company sent me a check for $759.11. After months of trying to just get a call through. I finally spoke with a claims representative who told me that the claim was closed and there was nothing else they could tell me. I don't understand where the amount of $759.11 even came from. My family and I have several policies through this company, however we will be canceling them ASAP.
Full payment of policy amount.
Policy #003YXXXXX, insuring the life of Teddy L. ***, is a substandard term life policy issued 11/08/2011 in the amount of $5,000.00. *** is the beneficiary of the policy.
*** passed away 03/29/2019. The claim was received 04/18/2019 via fax. On 04/25/2019, Globe Life issued Stafford Family Funeral a check (#XXXXXX) in the amount of $4,252.40, per assignment. The remaining $759.11 was paid to *** on that same date (check #XXXXXX). The amounts paid represent the $5,000.00 death benefit, plus $11.51 interest. Copies of the cashed checks are enclosed for your reference.
According to our records, Mr. did submit an Additional Coverage request dated 04/07/2012. A copy of this request is enclosed. According to policy records, an underwriter attempted to contact Ms. via telephone on 04/16/2012 to verify his health history. However, it appears that no contact was made. Consequently, the additional coverage was not approved.
If Mrs. has any information that supports her claim that this was a $10,000.00 policy, please have her provide such and we will be happy to review our records further. In the meantime, it is Globe Life's position that the claim was paid properly and in accordance with the terms and conditions of the policy.
I trust this information is responsive to your inquiry. if you should have any questions, please contact me directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company didn't get to speak to us personally, then why would our statement that we received every 6 months have the amount of insurance is 10,000.00? We have been paying a premium for a $10,000.00 policy. Which is why we do not agree with the company's response to our complaint. If you need a copy of his statements showing this amount I *** gladly send this information to you.
Thank You
Globe Life did periodically send Mr. offers to increase the coverage under his existing $5,000.00 policy. With her follow-up complaint, *** provided a copy of one such offer that was sent to Mr. on 05/20/18 for the premium due 06/08/18.
Mr. did not submit a completed "Additional Coverage" request in June 2018. Instead, he returned the "Current Coverage" portion of the notice along with a semi-annual premium payment in the amount of $145.83. Copies of the "Current Coverage" notice and check #1606 are enclosed for your reference.
Globe Life continues to maintain its position that all benefits under this policy have been paid and no additional payment is due.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is stating that random statements were sent out to increase insurance policy coverage. However, this information isn't correct. I have statements dating back to 2015 and everyone of them state that the amount of insurance is 10,000.00. Therefore I do not agree with the company's response. In the meantime I'm consulting my attorney.
Thank you.
Drafted repeatedly out of my account. I emailed dispute on 10/23 and received a reference no EF964B15D1A7E and nothing more. Lies told about system.
You guys drafted three times in one month; totally $76.35. I am the owner of (5) policy with Globe. One being for Jalen Griffin, DOB 4/16/05. Policy # 0013D0502.
I am dumbfounded by this error. I will be reviewing my bank info to ascertain if this was/is an ongoing problem with Globe Life. This kind of mistakes could be closely for people. If I find it is, I expect a complete refund and a satisfactory explanation.
I have attached my bank information for October. On page 4 and page 7 it shows the drafts made by your company. I find this disturbing and egregious. Please rectify this immediately.
Refund and an apology for the lack of customer service. I *** be terminating my 5 policies with you as well.
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
Please accept my sincerest apologies for the delay in responding to this inquiry.
*** previously provided the Company with a copy of her bank statement showing activity between 09/23/19 and 10/23/19. Per the bank statement, a payment to Globe Life in the amount of $42.81 cleared Ms. bank on 10/04/19. A second payment in the amount of $27.08 cleared on 10/17/19. Ms. believes that the Company has double-billed her, but that isn't actually the case. Please allow me to explain further.
The $42.81 that cleared the bank on 10/04/19 was actually the payment that was drafted on 09/15/19. Our Premium Accounting Department is still reviewing this matter to try to determine why there was a delay between the date the payment was processed and the date it cleared Ms. bank. I *** provide additional information as soon as it is received.
Prior to September 2019, the total monthly premium for four of Ms. policies - #0013D0500 - #0013D0503 - was $27.08. However, Ms. increased the coverage under these policies in August 29, 2019, during an outbound telephone call with one of Globe Life's add-on representatives. Ms. also increased the coverage under policy #0025B4772, which brought the total monthly premium to $42.81.
On 09/15/19, Globe Life drafted $42.81 from Ms. account, which is the payment that cleared on 10/04/19. Ms. subsequently contacted Globe Life stating she didn't want the additional coverage. The riders were removed from all five policies on 10/08/19.
On 10/13/19, Globe Life drafted the usual $27.08 from Ms. account to pay policies #0013D0500 - #0013D0503 for one month. This is the payment that cleared on 10/17/19. A premium in the amount of $6.46 was drafted for policy #0025B4772 on 10/16/19. The bank statements Ms. provided do not show when the payments for policy #0025B4772 cleared.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
Money was taken out of my bank account twice. Oct 31 &Nov1. I called globe life, I was told 3 to 8 days for return of my Money.
I paid mine and my spouses life insurance for the year. Globe life of Oklahoma City oklahoma, took my payment out twice. Oct 31 & Nov 1. I emailed them on November 1, and called them today November 5. I Was told the extra $310.92 would be put back in my account in 3 to 8 days. They are working on it. I have a car payment that Will now be returned to my bank.
The account numbers are 004wXXXXX , $133.25 ***. Than account number 004wXXXXX, *** both Total the *** Some people like me live on a fixed income and that is a quarter of my month. I now have to not pay other due bills. Why can they take some ones money and keep it for a week. I would be in jail if I did that to someone. I feel so violated... just because they are a big company, they can take from innocent people who really need what they took.
I need my money back. I want this business listed for not giving an instant or at least 1 day return of people's money.
Contact Name and Title: Cheri ***, Paralegal
Contact Email: [email protected]
I apologize for the delay in responding to your inquiry. I was waiting on information from Premium Accounting regarding this matter.
Our records indicate premium payments in the amount of *** (#policy #004WXXXXX) and *** (policy #004WXXXXX) were made via Globe Life's eService Center on 10/28/19 and were applied to Mr. and Mrs. policies on that date. These premiums paid each policy to 11/01/2020.
During the week of 10/28/19 the Company experienced a power outage due to a construction project at the home office located in McKinney, Texas. This outage caused the Company's systems to be inaccessible. While bringing the systems back online, the Company inadvertently charged some policyholders twice. As soon as Globe Life became aware of the issue, it began issuing immediate refunds for those policyholders who were affected by the inadvertent double payment.
According to our Premium Accounting Department, the premiums were reversed back to Mr. and Mrs. account on 11/06/19.
Please extend our sincerest apologies to Mr. and Mrs. for this isolated incident and any confusion or inconvenience it has caused.
If you should have any questions in the meantime, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
6 days for people on a fixed income was way to to long. There were difficult times. I appreciate that my refund came through.
Refund not sent to beneficiaries on policy.
We were beneficiaries on policy #00FXXXXXX of *** and was put on her policy in April 2017. She died on 6/25/19 and when I contacted Globe they told me that nothing could be done until they received death certificate They told me that R Rigsbee was POA and that he would probably contest it. I told them I would wait on till the end of the year and file or see if he did. Globe told me that if he did the Legal Dept would get in touch with me. Never heard from legal dept. but received a letter dated 9/19/19 stating they never heard anything further from me and that I needed to send them copy of death certificate and obituary or they would have to suspend the claim, so I mailed it to them.
I called 11/5/19 and was told the claim was paid out on 10/18/19 and that we were not beneficiaries. If that was so why did they want me to send death certificate and obituary? How could they take our names off and send check to R Rigsbee without ever questioning us on legality. Geraldine added us on policy after her sister died in 2017. R Rigsbee is her nephew who also works for insurance company
The legal response. To honor Geraldine's wishes.
Contact Name and Title: Blythe R. Bradley
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@globe.life
Please see attached letter and supporting documents. I will also send this by U.S. Postal Mail.
Thank you,
Blythe Bradley
I am satisfied with the response from Globe Insurance. Thank you
I have 9 policies with Globe. Some how 7 of them got cancelled. They state I called in April and canceled. I was trying to open the 9th new policy on computer and got confused so I backed out and said I *** call on phone and open new one. I did not list my other policy numbers so I do not known how they would get cancelled. I happen to call to make yearly payment on one and they said it has been cancelled. I said I never cancelled. And they never sent me a letter to varify they cancelled 7 policies? Now they want to issue new policies but one *** lose 6 yrs and have to start all over. I think they should re instate the policies with back date.Please help me get what is right taken care of.Sincerely,*** A ***@yahoo.comXXX XXX XXXX
Product_Or_Service: May 2013
Account_Number: 005KXXXXX
Other (requires explanation) I think all policies should be re instated.
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
Attached is a copy of the response that Globe Life is sending to *** today via regular mail, which I believe is self-explanatory.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
I purchased a whole life plan back in 1982 and have been paying on it monthly for the past 37 years!! And now, they can't find my policy?
I purchased a whole life insurance policy on February 10, 1982 from American Life and Accident Insurance Company (now known as Globe Life and Accident Company) and have not gotten sufficient results after writing two letters to the office in McKinney, Texas.
In August, 2007, I received a letter from Globe Life and Accident Company telling me of the merger with American Life, and since nothing changed (policy # remained the same) I assumed everything was fine. I continued making payments and Globe Life and Accident continued accepting them.
It was only in June, 2019, that I found there was a problem when I tried to register my policy on my computer so I could pay my premium online. I called customer service and after 45 minutes on the phone I was told they could fine NO RECORD of a policy with my policy # on it. So I was told to send a copy of the front of my policy along with a request for a new policy and number.
This was done the first time on August 29, 2019. I got NO RESPONSE. On October 15, 2019, I repeated my request in letter #2, adding that I needed a response within 10 business days or I would be contacting the Austin Texas office.
On October 30, 2019, I received an envelope from Globe Life and Accident containing ONE piece of paper with the heading "Evidence of Coverage Certificate". This might have been okay if it had been the CORRECT policy!
I received the policy I took out for my granddaughter back in 2008 instead.
This is a totally different name and policy number.
Maybe they thought I wouldn't notice?? It is obvious to me now that the policy I am inquiring about, and have been paying on for the last 37 YEARS, doesn't exist?? Excuse me? Please explain where all my money has been going to all these years!
I am requesting an updated policy number or a CORRECT "Evidence of Coverage Certificate".
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
*** did not provide the name of the insured or the policy number in her complaint. However, she did contact Globe Life via email on 11/04/2019, so we were able to obtain that information from her email. The policy Ms. is referring to in her complaint is #23ALXXXXXX insuring ***
As stated in the complaint, the policy in question was issued by American Life And Accident Insurance Company effective 02/10/1982 and was assumed by Globe Life And Accident Insurance Company effective 09/01/2007. Because it is 37 years old and was assumed from another company, what information we have regarding the policy is kept on a specific screen which our customer service representatives do have access to. However, it appears from the complaint that the representatives with whom Ms. spoke didn't think to look for the policy information on that particular screen.
Even if the representatives had accessed it on the proper screen, Ms. would not have been given any information regarding the policy because she is not the owner. Although Ms. says she is the one who purchased the policy in 1982, her name does not appear anywhere on the application for insurance coverage.
In her 11/05/2019 email to Globe Life, Ms. submitted a Power of Attorney for *** under which she has been named the agent. However, Globe Life does not have any documentation indicating *** and the insured, *** are one and the same.
Before we can release any additional information regarding this policy, Ms. will need to provide legal documentation showing when *** last name was changed to ***. Ms. will also need to provide a full photocopy of all pages the power of attorney.
The requested information can be submitted via email (***@Globe.Life), fax (405/XXX-XXXX), or regular mail at:
***
Legal Department
Globe Life And Accident Insurance Company
100 N. Broadway Avenue - 7th Floor
Oklahoma City, OK XXXXX
When Ms. previously inquired about policy #23ALXXXXXX in writing, Customer Service was unable to locate any information (for the reasons explained above), so they searched our records for any policies under her name, found policy #00YXXXXXX insuring *** and sent Ms. an Evidence of Coverage Certificate for that policy.
Please extend our sincerest apologies to Ms. for any confusion or inconvenience this has caused. This issue has been brought to the attention of management in Customer Service for further review and corrective action.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
GLOBE LIFE IS A TERRIBLE COMPANY. I CANCELLED MY LIFE INSURANCE POLICY WITH THEM. NOW THEY ARE CALLING MY ELDERLY OUT OF STATE PARENTS WHO HAD PREVIOUSLY HAD A POLICY ON ME AND ARE TELLING THEM I CANCELLED MY POLICY AND TO GIVE ME THEIR CREDIT CARD NUMBER TO SET UP THE POLICY. I AM 41 YEARS OLD. WHY ON EARTH WOULD THEY CALL MY ELDERLY PARENTS AND TRY TO PERSUADE THEM TO GIVE ME THEIR CREDIT CARD NUMBER. MY MOTHER TOLD ME TODAY THAT MY STEPFATHER WHO HAS CANCER HAS CANCELLED HIS CARD BECAUSE UNKNOWN TO ME GLOBE LIFE HAD PERSUADED MY ELDERLY PARENTS TO SET BACK UP A POLICY ON ME AND THEY WERE HITTING HIS CREDIT CARD EVERY MONTH AND I HAD NO IDEA THAT GLOBE LIFE HAD DONE THIS.
THIS IS RIDICULOUS. I DECIDED TO LEAVE A REVIEW BECAUSE THE COMPLAINT PROCEDURE IS FLAWED IN THAT IT SHIELDS THE COMPANY FROM PUBLIC SCRUTINY OVER TRULY ABHORRENT ACTIONS.
THIS IS TERRIBLE. GLOBE LIFE IS ONLY CONCERNED ABOUT PROFIT TO HARASS MY ELDERLY PARENTS BEHIND MY BACK AFTER I HAD CANCELLED MY POLICY TO RE-OPEN ONE FOR ME.
Globe Life apologizes for any problems you have encountered with the cancellation of your policy. We will review this matter and respond in writing to you with the next ten business days.
I called Globe Life about 7 or 8 times and asked to speak with a supervisor. I was continuously told one was not available or placed on the phone with a 'team lead' or simply told to hold and put right back in the call queue with no notice to me. This was the most frustrating thing ever. The customer service is just horrendous. I described what happened to numerous agents. None cared.
Let me be clear. The policy was in MY NAME. I was the OWNER of the policy. I didn't even know this policy EXISTED. I had cancelled out my policy with Globe Life and apparently my parents had another one (they were unaware I had a policy) and they were paying on the policy through bank draft.
My mother started reaching out to me repeatedly saying that someone from Globe Life had called her and had requested she, or my stepfather, give his bank account number and routing number TO ME and that they would not accept it from them.
They did not explain to my parents who are elderly why they needed ME to have his bank account and routing number.
My parents who are elderly were quite naturally alarmed. They did not know what to make of these calls.
Again, my stepfather offered to give the banking number to the Globe Life agent and was rebuffed.
All the agent had to do was explain WHY they could not take this information. They could have said 'Because I am the OWNER of the account, it has to come from me'. Again - I had no knowledge this extra policy even existed and did not know what my mother was speaking of when she contacted me. I thought someone from Globe life was prodding her into getting a policy.
Frustrated and not knowing what was going on - my stepfather just cancelled his bank account.
He stated to me later that he cancelled his entire bank account (The bank will give him a new one I guess) because he had asked Globe life to change over his account information and they REFUSED. Evidently my parents may have a policy of their own attached and this is what I thought he was referring to.
To make a long story short..
I eventually spoke with a manager named Magda who was a woman. I was highly upset when I finally reached her because I had been on the phone with Globe life all day trying to reach a manager only to be transferred continuously or placed back in the call queue without my knowledge and sent back to a different customer service agent.
This supervisor interrogated me and was rude and spoke over me and inferred because I did not know the number the Globe Life Agent called I must have been LYING.
My parents have multiple phone numbers. My mom and stepdad both have a cell phone and there is the house phone.
My mother was so frustrated over all that occurred she told me to next speak to her again.
I just wanted the policy CANCELLED and to report the phone calls to a manager.
There was no need to alarm my elderly parents by demanding they give me their banking and routing and not explaining why.
The manager Magdas stated it was not Globe Life's policy to contact anyone other than the policy owner and that because it was not policy - she insinuated that no one ever broke policy and that the call could not have happened.
She was a nasty rude woman and she was unsympathetic and uncaring and largely dismissive of my concerns.
Globe Life is AWFUL.
The policy has been cancelled.
GOOD RIDDANCE.
I went to the Globe E-Service site where I was registered to pay my monthly premimun and the site was no longer in service nor was any of the 4-5 noted contact numbers:X-XXX-XXX-XXXXX-XXX-XXX-XXXXX-XXX-XXX-XXXXPolicy #0022T3229$69.59/month. I attempted to contact the company using the various number on both their website and my policy.....all said "not in service". I need to proceed as it is extremely hard to get insurance at my age and am stunned that this seems to have perhaps gone into bankrupt or some other form of dissolution of business practice. Please adviseThank youMrs. ***
Account_Number: 00-22T3229
Other (requires explanation) Advise of the reason payments are not being accepted....where is the money paid on my policy to date....how can get those monies refunded, has another company taken over, why weren't the policyholders notified of this cancellation or change? I am up to date on my premimiums!
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
Due to a construction project, there was a power outage in Globe Life's data center at the McKinney, Texas campus which caused issues with the Company's systems the week of 10/28/19 to 11/01/19. That is why Ms. was unable to access her policy via Globe Life's eService Center. Although our telephones were only down on 10/28/19, we were unable to process premium payments through the system that week.
Please extend our sincerest apologies to Ms. for any confusion or inconvenience this has caused. In an effort to resolve this matter, I have asked Customer Service to advance Ms. policy one month - to 12/03/19 - at no additional cost.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
I need to follow up on a check for the cash value of my policy which I should have received by now. No phone numbers for Globe are good.
My Globe Life account number is XXXXXXXXX with *** as the owner, and myself as the person holding the life insurance. My father recently passed, and I sent Globe Life (at the McKinney TX address) a letter dated 9-23-19 requesting surrender of the policy for the cash value. I enclosed copies of my father's death certificate and my driver's licence. That letter was received by Globe on 9-26-19. I last spoke with *** at Globe on 10-22-19 and was informed that the check was mailed to me on 10-15-19 and that I should receive it no later than 10-25-19. It is now 10-28-19, and I have not received the check. I have called several numbers I found for Globe, but none go through.
Receipt of the check representing the cash value of my policy, which was allegedly mailed to me but not received.
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
***' written request for surrender of her policy #XXXXXXXXX was received in our Living Benefits Unit on 10/01/19 (copy enclosed). A check (#XXXXXXX) in the amount of $6,344.00, representing the full cash surrender value of the policy, was issued to *** on 10/11/19, which was a Friday. The check printed the following Monday, 10/14/19. After going through the usual and routine audit process, the check was released for mailing on 10/21/19.
According to our Accounting Department, the check is still outstanding as of this date. If Ms. has not yet received the check, please have her contact me via email and we *** stop payment and issue her a new check to be delivered via overnight mail.
I trust this information is fully responsive to your inquiry. If you should have any questions, please contact me via email.
For weeks Globe Life has been misleading me concerning a check I was suppose to have received a month ago surrendering policy #003PXXXXX. To this day I am still waiting for them to honor their obligations doing so..Every time I contact them to see where my check is, I'm being told I should receive it in 7 to 10 business days, with a letter from the company explaining the amount to be received nevertheless haven't received because of misleading information on the company behalf, with reviews from other customers concerning these same tactics misleading them surrendering policies.
Other (requires explanation) Have spoken to numerous people at Globe Life concerning this matter, I've even spoken with the team resolution supervisors, nevertheless still waiting for results concerning my check. I am very disappointed with Globe Life and how this situation has been handled and very unprofessional for an insurance company to take advantage of its customers
The above complaint was resolved on October 22, 2016.Thank you for taking time out of a busy schedule to bring this matter to your attention. I am giving your Revdex.com Office an A+ for Excellency resolving the issue. Thank you
Document Attached***
*** contacted Globe Life via telephone on 08/14/19 requesting surrender of policy #003PXXXXX insuring the life of Jessica M. Mitchell. A surrender request form was sent to Ms. on 08/23/19.
The written surrender request was received on 09/18/19 and scanned into the electronic file on 09/30/19. A check (#XXXXXXX) in the amount of $321.00, representing the full cash surrender value of the policy, was issued to Ms. on 10/02/19. According to our Accounting Department, the check was cashed 10/23/19. A copy of the cashed check is enclosed for your reference.
This policy was surrendered 10 business days after receipt of the written request. While it is Globe Life's procedure to process all surrender requests in a timely manner, policy language does allow the Company to defer payment for up to six months.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
Globe Life Claim Pending Staus
My name is *** I'm the owner and beneficiary to my brother's Term Life Policy. The policy # 00RXXXXXX. I've had this policy since 2007 and made sure the premiums were paid each month. Unfortunately My brother passed away on 09/16/2019. ***'s Funeral Service started the claim process serving as a representative for our family. They filed a claim on on 09/20/2019. My brother's funeral was on 09/28/2019. It is now 10/11/2019 and my brother's policy claim is still pending. I have reached out to Globe Life concerning my brother's benefits and have not received a response back. I've called, sent emails and even tried to contact them on social media on Facebook. I would just like to know why after 12+ years of paying premiums and being a loyal consumer that they will not contact me back about the benefits that's owed to me and my family. I have additional policies with this company, and never have I ever had to write a complaint or bad review until now. I just want this issue resolved.
Pay me the Globe Life death benefits owed to my family
Policy #00RXXXXXX, insuring the life of *** L. ***, is a term life policy issued 02/14/07 in the amount of $10,000.00. *** D. *** is the beneficiary of this policy.
*** passed away 09/16/19. Contrary to statements in the complaint, Globe Life did not receive the claim on 09/20/19. An assignment and request for verification of coverage was received from C & J Financial on 09/20/19 (copy of fax enclosed). However, the death certificate was not received until 10/09/19 (copy of fax enclosed).
The following checks, representing the $10,000.00 basic policy face amount, were issued on 10/15/19: #XXXXXX for $7,177.00 to *** D. *** and #XXXXXX for $2,823.00 to C & J Financial.
It is Globe Life's position that ***'s complaint is without merit because the claim was paid four business days after receipt of proof of loss.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
Globe Life response was accepted by me, and they processed and closed the claim. It need to be better communication between business and consumers. I wouldn't have written a bad review if the company would've called me back or answered my emails.
Premiums abruptly stopped being delivered to a address on file. I was told that the post office changed put in a change of address due to undelivery
Called about policy number 00-2FXXXXX because I had not received the month premium billing. I was under the impression that I had paid the premium up for 3 months and that was the reason I hadn't received anything in the mail. I called and was told the premium was being paid by the cash value of the policy. I asked why? I was asked to please hold on and then off of a sudden the call went dead. I called back and restated the issue. I was told that no payments had been received since May 2019. I verified my current address, the same address that I have lived at for the past 17 years. I was then told that attempts to mail premiums were determined undeliverable by the post office and that the POST OFFICE put in a change of address for me. How can the post office put in an address change for me that I did not authorize? I asked the customer service rep to send me the letter she claimed was sent by the post office. I was placed on hold. I was then told that she had talked to her supervisor and was told that the correspondence sent by the post office could be mailed out to me. I called again later in the evening and spoke to ***. I was asked to verify my name, telephone, name and birth date of insured, and my address. I verified all but my address. I asked the customer service rep to verify the address they have on file. She was told she could not, I would have to. I asked if I gave an address and it wasn't the correct address would she or could she say whether the address was the same. She said she could. I gave my address and she verified for the third time, that the address on file is my current address, the address I've had for the past 17-years. This again proves my point that somewhere within the company a mistake was made. No premiums were sent out since May. No reminders that the coverage would lapse, I received nothing. I've had my daughters policies implemented since they were small children. None of this make sense to me. I want to continue the policy but feel something should be done to right a wrong.
I would like for Globe Life to reinstate by policies without me having to pay an up charge. I know the post office did not change my address and I can not explain why all of a sudden my premiums stopped coming to my address. I had been paying my premiums. I had 4 policies with Globe Life, 2 of which have been in existence for more than 10 years. It is mind blogging how they can say the post office put in a change of address, yet when I call in and have to verify information, the same address I've use for the past 17 years is what is in their system. Other policy numbers in question are 00-2FXXXXX, 00-8CXXXXX, and a policy for A. *** Sr. I called Globe Life Insurance 4 times on 10-8-19. The last customer service rep, Jeff told me he saw nothing in the notes, indicating there was a change of address by the post office.
The addresses for Ms. policies were not changed on 04/29/19 by the US Postal Service, as originally stated. After further research, it appears that one of our customer service representatives was processing a premium payment for another policyholder with the last name Williams (one of Ms. policies insures someone with the last name Williams) and inadvertently changed the address for Ms. policies. Due to this erroneous address change, Ms. did not receive premium notices for her policies. Consequently, they lapsed.
Please extend our sincerest apologies to Ms. for this inadvertent oversight and any confusion or inconvenience it has caused. This matter has been brought to the attention of management in Customer Service for further review and corrective action.
The addresses for all four of Ms. policies have been corrected. In an effort to further resolve this matter, we are reinstating the policies without proof of insurability (this one time only) and *** advance them to October 2019 at no cost, saving Ms. $644.98 in premiums.
This *** take several cycles to complete, but I *** notify Ms. and the Revdex.com when it is done. If you should have any questions in the meantime, please contact me via email.
Globe life insurance policy #XXXXXXX we my son and I canceled this policy on XX XX XXXX for face value of 1450.00 to be mailed to me within two weeks.
After paying into Globe Life insurance for 31 years, my son Jesse and his Father *** had too canceled our policy #XXXXXXXXX for face value which was in the amount of 1450.00. We did this over the phone on 09/27/2019 , and was told that all information was good and that we would be receiving a check within in two weeks. Globe called me 10/04/2019 to inform me that the check will not be sent to me because of an address change. We have been living at this address for the pas 6 1/2 years. Well that lady didn't know what to say. Please help us.
Look, we just want what belongs to us after paying this policy for the past 31 years, is this asking too much ?
Contact Name and Title: ***, Paralegal
Contact Email: ***@Globe.Life
*** L. *** is the owner of policy #XXXXXXXXX insuring the *** of Jesse ***. On 09/27/19, Mr. did contact Globe Life via telephone requesting surrender of the policy.
Per procedure, the surrender request was forwarded to our Living Benefits Unit for processing. However, the request was cancelled on 10/01/19 due to an automated note on the system indicating an address change was made on 09/27/19. When an address change is made via telephone on the same date as a surrender request, a written request for surrender is required. This procedure is in place for the protection of the policyholder.
Policy notes indicate a representative spoke with Mr. on 10/03/19 advising him that the surrender request must be made in writing and why. Mr. stated that he only changed the telephone number on 09/27/19.
A review of the recorded telephone call confirms Mr. did only change the telephone number for policy #XXXXXXXXX on 09/27/19. Please extend our sincerest apologies to Mr. for any confusion or inconvenience this has caused.
Our Living Benefits Unit is in the process of issuing Mr. a check for the cash surrender value. A copy of the check *** be provided to the Revdex.com immediately upon receipt.
I trust this information is responsive to your inquiry. If you should have any questions, please contact me via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I do accept the response from the insurance company. Also we want to thank Revdex.com for all the hard work that you have done on our behalf. Their are no hard feelings. The ***'s
Document Attached***
Attached is a copy of Globe Life's check #XXXXXXX on the amount of $1,423.00, representing the full cash surrender value of policy #XXXXXXXXX insuring ***. The check is being sent to the policy owner, ***, today via overnight mail.