GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***? ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will however be watching for a communication from GM Financial.? If one is not received, I will file a new complaint
Regards,
*** ***

Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

April 27,
Re: Complaint ID: *** ? ? ? ? ? *** ** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, our
records indicate that GM Financial received a payoff check in the amount of $15,on April 14, and posted to the account with the original effective dateGM Financial received a returned payment from your financial institution as “uncollected funds” on April 20, Please note, GM Financial received an additional payoff check in the amount of $15,posted to the account on April 25, with an original effective date of April 16,
As of the date of this letter your GM Financial account reflects paid in full with a zero balancePlease be advised that a request has been submitted for the title to be releasedUpon completion of this process, GM Financial will contact you and provide a FedEx Tracking numberTracking numbers are available to hours after release
Unfortunately, GM Financial is unable to honor your request to provide monetary compensation for interest that accrued on your home equity line of credit or reimburse you for any overnight feesShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: you are repeating to me what I already knowI received a letter from you on Jan saying that the problem would be fixedmonths is NOT temporary and caused me definite financial damageYou did NOT answer the questionWill you provide a good will refund of interest?
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? On February 12, 2015, you entered into a Motor Vehicle Retail Installment Sales Contract (“Contract”) with The *** *** ***, Inc
(“Dealer”) for the purchase of the Chevrolet MalibuEmployees of GM Financial were not present at the dealership during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial.? You promised to pay the amount financed of $28,and a finance charge of $11,which resulted in a total of payments of $40,698.00, if all payments are made on the contracted date they are dueIt is important to understand that this Contract is a “simple interest” contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of your contract, as well as on page two under “Finance Charge and Payments”By signing the contract, you agreed to abide by these terms, including paying the principal amount plus finance charges accruing on the unpaid balance at the rate of 11.90% in installments of $due monthly beginning on March 29, 2015.? Currently, your account is days past due for the May 29, installment due date.? A review of the most recent billing statement for your account dated June 9, 2016, reflects the past due amount in the amount of $owed for the May 29, installment due date and the current amount due in the amount of $for the June 29, installment due date; totaling $1,130.50.? GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableAt this time, you have not yet established enough payment history since your last deferred payments in order to be eligible for this type of payment assistancePlease also understand that if your account becomes eligible for a deferred payment in the future, all deferments are subject to management approval.? We would like to apologize for the poor service that you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceYour concerns regarding your customer service experience have been relayed to upper management.? Should you have any further questions or require additional assistance, please contact GM Financial at ***? Sincerely, GM Financial

Complaint: ***
I have all the paperwork regarding Go Auto and GAPI know what they paid, what I do not know is where the $payment I paid in May was applied.?
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
? ? I will? be calling GM on this being I would like to talk to them when giving my information.? *** ***4-13-

July 2,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWe have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reportedGM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:There was no resolutionThe account number was ***
Regards,
*** ***?

April 26,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

September 30, 2015RE:? Complaint ID:? *** * ***? Dear Mr***? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following information.? Please be advised that the number
provided was given to GM Financial from the customer as reference contact informationOur calls to third parties are only intended to be used for obtaining updated information for our customer.? No harassment or inconvenience was intended.? GM Financial has removed the number provided and no further calls will be madeSincerely,GM Financial

June 22,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records do not reflect
payments were received as stated in your correspondencePlease be advised that in accordance to the terms and conditions of the signed Contract entered on February 4, 2017, if defaulted, repossession was a possibilityThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsA Notice of Default, Right to Cure, and Intent to Repossess was sent to your address of record on March 5, 2018, the Acceleration Letter followed on April 2,
The vehicle was repossessed on June 11, A Notice of Our Plan to Sell Property was mailed on June 12, 2018, informing you the vehicle will be sold at a private sale after days from the date of that letterThe money from the sale of the vehicle, less any expenses incurred by GM Financial, may reduce or increase the amount you oweYou will be required to pay GM Financial the difference if the vehicle sells, including expenses, for less than the amount you owe
If you have additional questions or need more information about the sale, or how to redeem your account prior to the vehicle being sold, please call ###-###-####
Sincerely,
GM Financial

I faxed this information to GM corporate office at ###-###-####I look forward to hearing from GM to finalize this matter.?

Complaint: ***
I am rejecting this response because:The issue was not resolvedThe complaint is due to the business never stating their name on any phone calls or voicemail messages leftYou cannot call someone and leave a voicemail with only a persons name and ask for a call back the business needs to state their name or else I just assume it is a strange random person calling whom I do not knowAlso the business stated they mailed a letter before repossession but no such letter was ever receivedI had no prior knowledge the car would be repossessedOn the day it was repossessed I thought the car to be stolen because no notification was givenAgain, a company must leave their name on a voicemail for someone to know who is callingAnd no such letter that GM states they mailed out was received to the mailing address on file or we would not have been in the situationIf I had received the letter or received a voicemail stating it was from GM financial matters would have been handled and paid and would not had led to the car being repossessed.?
Regards,
*** ***

? Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of
your social security numberUpon receipt of this information I will research this matter ? Sincerely, GM Financial

March 7,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I now understand that GM Financial cannot stop the *** *** processHowever, I was told by your company that they could stop it with a promise to payWhen a customer is told by a representative of a company that a procedure can be done, they believe themIt became truth because your employee told me that is how your company worksShe said it as though it was a standard operating procedureI understand that I agreed to have the money taken out by *** ***, however, your employee told me that by her entering information into your system, it would stop the processYour company lied to meThis caused me unnecessary harm in the form of overdraft feesShe said that what she entered into the system would stop *** *** from running the payment againThis is about me trusting your company and your trained representativesYou are avoiding the fact that your employee flat out lied to me, putting me in a position where I couldn't protect myself due to an untruthI could have borrowed money to cover it if I was told that it would run again regardlessBut that isn't what I was toldI was told that my bank account wouldn't be touched againThis gave me a sense of security given by your company.Your company caused me unnecessary overdraft feesYour customer service representatives lie, mock, and insult your customers and instead of making it right you continue to show me that my business isn't importantYou say that you take your customer service seriously, yet you continue to inform me that what happened to me is acceptable and okayThis situation shouldn't happen to customersIf a customer is harmed by something a company does, and that company cares, the company makes it rightI trusted that your employees knew what they were talking about, I trusted that the information I was given was accurateAnd now I have been put in a situation where your company lied and you are standing by that lie.?
Regards,
*** ***

I do hope you find a way to close the loop that allows customer requests for documentation to remain unfulfilled again, and again, and again.?

January 8,
RE: Complaint ID: *** ? ? ? ? ? *** ***
?
Dear Ms***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial