GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed yourconcerns and would like to offer the following informationA review of your account reflects a payment arrangement was agreed upon on August 26, to make two payments fora total of $to be paid on August 28, 2015, and a third payment in the amount of $to be paid on September 4, 2015.? Our records reflect no payment was received on August 28, 2015; however, on September 3, a payment wassubmitted in the amount of $via WEB/ACH with Confirmation NoThis payment was applied toward the June 18, and July 18, installment due dates.At this time, the account is currently past due for the August 18, installment due date in the amount of $454.45.Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at (800)***? Sincerely,GM Financial

August 5,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***I have reviewed the attachment and it not correct there are no payments shown in November 2016, I paid in cash at a Western Union in the amount of $and it is still not showing and I called several times to speak with someone about my account and they did nothing and did not even take the time to see why my account was past due in September and it was not ever looked or options to see how to correct on my end as well, and the one CSR I dealt with was rude and was trying to get payments from me after she would not tell the exact amount and still in December no one could tell me where the payment in November was and they were not posting the amount on the right month and it automatically caused it to be one month behind and accrued late fees? I was at a balance in January and logged into my account and had a or more balance and I made January payment and I still have balance it is February 10, I do not feel that amount is correct and this what happened last year? Also when I called in December the CSR I spoke to told me there was a payment of made and I made a payment of so that is not correct and the December Statement is not on my account and there are amounts on my transaction history that are not correct? And when they came for the car the CSR was trying to get me to make a payment and told me then finally they located the payment of in November and that's not true and she never would try to communicate with me via email ever and that's inconvenient for me because I work and I cant call all the time during the day so they did not make several attempts at all and everytime I called it was a different story and it was that way in Janalso? I am ? rejecting this response because:
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of
this information I will research this matter
Sincerely,
GM Financial

May 22,
Re: *** N ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me the year, make, and model of the vehicle, your social security number and/or the account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? Is there a time frame for the documents to be receivedIts already been a month since I paid off my car and still no titleIn hoping to avoid having to take legal action
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The plates have ALWAYS been registered to my Chevrolet EquinoxThat is the problem and why I get additional charges on my statement that are not mineWhat is going to be done so that my statement will only show the charges for my lease payment and not charges for some car in Texas? I will not deal with this for the balance of my lease and having to go through the Revdex.com to get an answer that a phone call should have resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Prior to the repossession I made regular payments and late payments and the end of the contact GM financial inform me that I owe an additional $5,which I disputedI request to go to arbitrationIn the process of waiting on a response for arbitration the truck was reposed, to my surpriseI pay the $the same day to get the truck back? So I am requesting that the debt be removed because GM Financial really acted in bad faith with the loan itself.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.? Please be advised that my position has not changed and I feel that your company did not handle me as a customer wellI'm sure I'm not the only person to fall behind in payments which is why you have deferment programsWhat you need is to ensure that your customer service rep are thorough in their communications and that you should monitor all calls going forward so as to avoid these issuesYou have the poorest customer service and management I've ever encountered and it us my hope that my complaint warns others and prevents you from damaging others people's livelihoods and credit.?
Sincerely,? Your former disgusted customer
*** ***

Revdex.com:
As I stated before, I will not be jumping through any more hoops for GM FinancialI will not contact my bank anymore on your behalf and I will be returning the car soonI will contact Transunion about my credit and explain what has happenedI will no longer be doing
business with youI don't appreciate the lack of compassion for a customerYou apologize for the way I FEEL I was treatedNo its not how I feel I was treated, its how I actually was treated

I am rejecting this response because:I am not disputing the fact that a payment was due as of Jan A payment was indeed made in the amount of about $on or about December Being that this payment was made prior to the 1st of January what was the reason for it not covering my January payment plus future dated payments? Is there a place in my contract that states that an insurance payment would not be applied to my account in the same manner as a payment coming from my personal bank account? The funding to the account should have been the same no matter where the source of payment came fromThis is a form of miscommunication by both parties because during none of the phone calls was I made aware that an insurance payment wouldn't be the same as a regular paymentFrom my previous payment history of this account I have proven that I wouldn’t have just neglected my payment responsibilities purposelyI am quiet sure that this account can be reviewed and a reasonable decision can be made.Regards,*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are
receivedOur records reflect that you spoke to several members of the Reinstatement Department on November 18, and were provided information regarding the amount and information required in order to reinstate the vehicle repossessed on November 13, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

April 23,
Re: Complaint ID: *** ? ? ? ? ? *** * ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised a
refund has been requested and completed Check number ***, in the amount of $was sent to the address of record on April 20, via overnight mail, with a tracking number of *** Our records reflect that the check was delivered on Monday, April 23,
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial Customer Service at ###-###-####
Sincerely,
GM Financial

June 12,
Re: Complaint ID: ***
? ? ? ? ? *** L***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A refund has been requested and completed A check in the amount of $was issued to the address of record on June 1, via regular mailOur records reflect that the check has been reconciled
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the
account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur research further indicates that all credit disputes received have been responded to accurately and in a timely manner.The late payments in question were all paid online via MyAccount using Western Union SpeedPayThis type of payment is customer driven, initiated and authorizedPlease see below for specifics about these particular payments.Included for your review are copies of your contract and the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)284-2271.Sincerely,GM Financial

September 28,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account
reflects the deferment fee you paid, in the amount of $583.03, was applied toward the remaining past due amount owed for the May 25, and June 25, installment due dates, and the July 25, installment due datePlease be advised the late fees were not included within this feeHowever, as a customer courtesy GM Financial is honoring your request to waive the $in late fees that assessed on your accountThis information will appear on your next billing statement
Should you have any further questions or require additional assistance regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12699719, and find that this resolution is satisfactory to me
Regards,
*** ***

March 14,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that GM Financial issued a refund check in the amount of $to the address on file March 5, via FedEx overnight, tracking number ***Please note that your account reflects current with the next payment due March 30,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

May 4,
Re: *** *** ? ? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously stated, the total amount of property taxes that have been billed on this account is $1,The account reflects a balance of $for property taxes for this years and last year’s property taxesPayments received are first applied to satisfy monthly rent due, then any remainder is applied to any outstanding fees, such as property tax and late charges in accordance with your lease agreementProperty taxes may be paid within months of being billedYou will receive a payment history in a separate mailing
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ***
Sincerely,
GM Financial