GM Financial

March 7,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Prior to the repossession I made regular payments and late payments and the end of the contact GM financial inform me that I owe an additional $5,which I disputedI request to go to arbitrationIn the process of waiting on a response for arbitration the truck was reposed, to my surpriseI pay the $the same day to get the truck back? So I am requesting that the debt be removed because GM Financial really acted in bad faith with the loan itself.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The plates have ALWAYS been registered to my Chevrolet EquinoxThat is the problem and why I get additional charges on my statement that are not mineWhat is going to be done so that my statement will only show the charges for my lease payment and not charges for some car in Texas? I will not deal with this for the balance of my lease and having to go through the Revdex.com to get an answer that a phone call should have resolved
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of
this information I will research this matter
Sincerely,
GM Financial

August 5,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 8,
RE: Complaint ID: *** ? ? ? ? ? *** ***
?
Dear Ms***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information
is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I do hope you find a way to close the loop that allows customer requests for documentation to remain unfulfilled again, and again, and again.?

May 22,
Re: *** N ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me the year, make, and model of the vehicle, your social security number and/or the account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: At this point in time I'm not surprised by GM Financials unwillingness to help resolve this issue.? Never could I have imagined a company such as GM Financial acting in such a manner.? You made a mistake, a mistake that took you months to correct!!? In signing a contract with your company I expect some level of professionalism, accountability and integrity..none of these does GM Financial display.? We have not been offered any type of help what so ever from GM.? They could've offered to put the payment on to the end of the loan, that was they're mistake isn't causing a hardship on us.? They could've offered to waive half of the amount and we pay the other half.? Just to acknowledge that they in fact made a mistake, they're sorry and never meant to cause their customers any type of distress caused by their incompetence.? They say they sent a letter to have the negative remark removed from my credit report, as of today July 26,that negative mark is still on my credit report.? That exceeds their time frame of 30-days they said to allow.? I will never do business again with GM Financial and will be contacting an attorney if I don't see this negative mark removed from my credit within days, that's me being more than fair in my time allowance.? I will make sure to tell anyone and everyone willing to listen about this experience and strongly discourage them from doing any business with GM Financial.? Thankfully for the consumer social media can be a powerful tool in spreading ones message.? Any company who holds a contract above doing what's right is no company I wish to give my hard earned money to.?
Regards,
*** ***

Revdex.com:
As I stated before, I will not be jumping through any more hoops for GM FinancialI will not contact my bank anymore on your behalf and I will be returning the car soonI will contact Transunion about my credit and explain what has happenedI will no longer be doing
business with youI don't appreciate the lack of compassion for a customerYou apologize for the way I FEEL I was treatedNo its not how I feel I was treated, its how I actually was treated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.? Please be advised that my position has not changed and I feel that your company did not handle me as a customer wellI'm sure I'm not the only person to fall behind in payments which is why you have deferment programsWhat you need is to ensure that your customer service rep are thorough in their communications and that you should monitor all calls going forward so as to avoid these issuesYou have the poorest customer service and management I've ever encountered and it us my hope that my complaint warns others and prevents you from damaging others people's livelihoods and credit.?
Sincerely,? Your former disgusted customer
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.As you have been previously advised, GM Financial is an indirect lenderAll contract negotiations will need to be handled? through your dealership, you cannot negotiate terms of the contract directly with GM Financial.We apologize if there has been any miscommunication, please contact your dealership for additional assistance.Sincerely,GM Financial

June 4,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Review of your account
reflects that you were set up on the online recurring payment plan through *** *** ***These types of transactions are initiated, authorized and managed by the consumer onlyOn May 21, 2018, a ticket was submitted to our technology support group to cancel the plan since it was not done prior to the lease terminationThe recurring payment plan was cancelled on May 30,
To expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** *** *** *** ** *** Fax: ###-###-####
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 4,
Re: *** *** ? ? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously stated, the total amount of property taxes that have been billed on this account is $1,The account reflects a balance of $for property taxes for this years and last year’s property taxesPayments received are first applied to satisfy monthly rent due, then any remainder is applied to any outstanding fees, such as property tax and late charges in accordance with your lease agreementProperty taxes may be paid within months of being billedYou will receive a payment history in a separate mailing
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ***
Sincerely,
GM Financial

March 14,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In efforts to resolve this matter, GM Financial waived $1,for excess wear and tear and $in sales taxAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12699719, and find that this resolution is satisfactory to me
Regards,
*** ***

November 8,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that you
were enrolled automatic monthly ACH payments to draft on your due date of the 7th of every monthPlease be advised that the payment in the amount of $made on October 7, was returned from your bank as unauthorized
Please note that the payoff check received from Heller Motors contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on October 11, in order to provide additional information to locate the checkThe payoff was posted to your account on October 13, with an effective date of October 2,
We would like to apologize for any inconvenience you have experienced as a result of this situationUnfortunately, we are unable to fulfill your request to refund fees charged by your bankShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

I am rejecting this response because:I am not disputing the fact that a payment was due as of Jan A payment was indeed made in the amount of about $on or about December Being that this payment was made prior to the 1st of January what was the reason for it not covering my January payment plus future dated payments? Is there a place in my contract that states that an insurance payment would not be applied to my account in the same manner as a payment coming from my personal bank account? The funding to the account should have been the same no matter where the source of payment came fromThis is a form of miscommunication by both parties because during none of the phone calls was I made aware that an insurance payment wouldn't be the same as a regular paymentFrom my previous payment history of this account I have proven that I wouldn’t have just neglected my payment responsibilities purposelyI am quiet sure that this account can be reviewed and a reasonable decision can be made.Regards,*** ***

January 25,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are
receivedOur records reflect that you spoke to several members of the Reinstatement Department on November 18, and were provided information regarding the amount and information required in order to reinstate the vehicle repossessed on November 13, 2015.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial