GM Financial

June 4,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Review of your account
reflects that you were set up on the online recurring payment plan through *** *** ***These types of transactions are initiated, authorized and managed by the consumer onlyOn May 21, 2018, a ticket was submitted to our technology support group to cancel the plan since it was not done prior to the lease terminationThe recurring payment plan was cancelled on May 30,
To expedite your refund request, please provide a running bank statement indicating the payment cleared your account or other transaction information on bank letterheadAt your earliest convenience, please reply by fax or mail and include your original request, the proof of cleared funds from your bank, your full name, account number, complete mailing address and phone number to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** *** *** *** ** *** Fax: ###-###-####
Should you have any questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

January 25,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 11,
Re: Complaint ID:? ***? ? ? ? ? ? *** M***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.As you have been previously advised, GM Financial is an indirect lenderAll contract negotiations will need to be handled? through your dealership, you cannot negotiate terms of the contract directly with GM Financial.We apologize if there has been any miscommunication, please contact your dealership for additional assistance.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: At this point in time I'm not surprised by GM Financials unwillingness to help resolve this issue.? Never could I have imagined a company such as GM Financial acting in such a manner.? You made a mistake, a mistake that took you months to correct!!? In signing a contract with your company I expect some level of professionalism, accountability and integrity..none of these does GM Financial display.? We have not been offered any type of help what so ever from GM.? They could've offered to put the payment on to the end of the loan, that was they're mistake isn't causing a hardship on us.? They could've offered to waive half of the amount and we pay the other half.? Just to acknowledge that they in fact made a mistake, they're sorry and never meant to cause their customers any type of distress caused by their incompetence.? They say they sent a letter to have the negative remark removed from my credit report, as of today July 26,that negative mark is still on my credit report.? That exceeds their time frame of 30-days they said to allow.? I will never do business again with GM Financial and will be contacting an attorney if I don't see this negative mark removed from my credit within days, that's me being more than fair in my time allowance.? I will make sure to tell anyone and everyone willing to listen about this experience and strongly discourage them from doing any business with GM Financial.? Thankfully for the consumer social media can be a powerful tool in spreading ones message.? Any company who holds a contract above doing what's right is no company I wish to give my hard earned money to.?
Regards,
*** ***

March 14,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In efforts to resolve this matter, GM Financial waived $1,for excess wear and tear and $in sales taxAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

November 8,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that you
were enrolled automatic monthly ACH payments to draft on your due date of the 7th of every monthPlease be advised that the payment in the amount of $made on October 7, was returned from your bank as unauthorized
Please note that the payoff check received from Heller Motors contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on October 11, in order to provide additional information to locate the checkThe payoff was posted to your account on October 13, with an effective date of October 2,
We would like to apologize for any inconvenience you have experienced as a result of this situationUnfortunately, we are unable to fulfill your request to refund fees charged by your bankShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: the credit bureaus told me that if GM Financial removed there comments than the dispute will be resolvedResult of this not happening I have lost a mortgage loan because GM Financial couldn't simply remove there comments from the dispute and I have removed all the comments of the dispute with all three of my credit bureaus, but they couldn't do there partI no know that they can't take care of there customersIs just simply sad customer service.?
Regards,
*** ***

Revdex.com:Please provide this information to the business as requestedThe account number for our old account in question is ***.Our current account is ***.The last four of my social is *** and of my wife who is also on the title is ***If you require additional information, please let me know.? Just as a recap, I am disputing the $that was deducted from me after I requested a stop payment because the car had been deemed a total loss prior to the date the payment was taken.? The insurance company was willing to pay 100% of the remaining balance on the car and they were quoted at a payoff that was several hundred dollars different from the one I had been quoted at.? Which it would appear to me that my quote was without factoring in my payment and with the quote they were provided it accounted for the payment that I requested to be cancelled as the insurance company would be paying the remainder and I could then apply the $towards a new lease through GM Financial.? Furthermore, I am disputing the $over-payment that was made in when we leased the car in question.? We were trading in a vehicle that was financed through Capital One Auto Finance.? At the time, we sent a sizeable insurance check to Capital One to be put towards the remaining balance on the loan and we then financed the remaining negative equity through GM Financial.? The negative equity that we financed was about $more than what was owed on the car as we found out several weeks later.? Capital One insisted that they sent the remaining balance back to GM Financial since that is where the check originated.? I contacted GM Financial numerous times after that and was told that any over-payment would be applied to the payoff/final month lease on the loan.? To this day, I never received any documentation showing that the $was applied back to the lease and since the car was total loss, I have since not been able to get any clear information from anyone on whether the $was applied.? As far as I can tell, the $was never taken into consideration and there was and continues to be an over-payment on the carAs someone who currently has a GM Financial Lease and is currently in the market for a lease on a truck through the same dealer and GM Financial, I hope that this can be resolved so that I can then apply a refund to a new lease.? I have made several attempts to get answers from GM Financial Customer Service and been unable to get any clarification on any of these issues.? In several instances, I was told I needed to be transferred to a different department and each time during the transfer process I was disconnected which left me no choice but to proceed with this complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am providing the information that they requested.This matter is still NOT resolved, I am simply responding back to the business' requestHere is the number ***
Regards,
*** ***

July 6,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
As previously advised, on May 22, GM Financial mailed a letter to the address on file informing you that per a notification from *** *** ***, a clerical error was found in the vehicle identification number on the contractI have included a copy of these notifications for your review
Our records reflect a Notice of Default, Right to Cure, and Intent to Accelerate was mailed to your address of record on May 22, Per this notice, you had until June 5, to cure this defaultThe vehicle was placed out for repossession on June 13, 2018, when the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you require additional assistance or if you would like to discuss your reinstatement options, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 13,
Re: Complaint ID: 1***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand, a payment was not received in June Your enrollment in the GM Financial automatic payment plan began on July 3, Please be aware, GM Financial has posted each payment received through your enrollment in the automatic payment plan on the date they were received and they were not affected by our recent system enhancements
Our records reflect that you have not been reported to the credit bureaus for any late paymentsThe late charges assessed to your account have been waived in an effort to resolve this matter
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***-***-***
Sincerely,
GM Financial

I do not agree with GM Financials response.In the first place there was missed payments, that was after the bankruptcy was filed and the statements stopped comingTrue they were not allowed to send them to me, but my husband was on the loan as a co-borrower and never once called him or sent him notices at any missed paymentsWhen I realized I missed one I would make it up as can be seen by the attached spread sheetThe amounts taken under the GM column are from their records, the amount in my column is from my bank statementsAs also can be seen by the spread sheet is that the total I paid into GM financial is $15,142.30, taken from my bank statementsAccording to their records they credited me with $14,When I take my payment of $x months of the loan that comes to $12,How can this be so far off?Again why didn’t they inform my co-borrower that A) the car was under a bankruptcy order, B) payments are not being made would you please make them, C) a repossession order has been placed do you want to pay to stop it? No correspondence at all until they repossessed the carThen they tell him he can buy it back for $12,+Or have to pay the difference if it sells for less than is owedI do not understand all of the laws but I do understand math and this does not add upThis is not a suitable response to my complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am unsure how to provide my information to GM FinancialI am unsure which car dealership processed the information/ applicationMy address is *** *** *** *** *** ** *** *** is my ss#Also I have submitted another disputed with Trans Union regarding this matter.?
Regards,
*** ***

May 4,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be
advised a refund has been requested and completed Check number ***, in the amount of $was sent to the address of record on May 3, This check was sent by regular US Mail, please allow 7-days for delivery
We apologize for any inconvenience this situation may have caused and appreciate your patience while we resolved this issue Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information? GM Financial’s position regarding this matter has not changedAs late fees are a part of your contractual obligation, the title to the Mazda cannot be released until this balance is paid or settledIn an effort to assist you, a member of the leadership team previously offered the maximum waiver of 50% of the late fee balance owed after the amount $is received ? Please understand that the assessment of these types of fees was the direct result of your account payment historyOur records reflect that you were notified of the balance you owed, including late fees, on your billing statements, each login on MyAccount online, and at the beginning of each phone callThe Late Fee Balance notices were also mailed to your address of record, which matches the address you’ve provided within this complaint ? Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284-? Sincerely, GM Financial

? Thank you for the correspondence sent to the Revdex.com (”Revdex.com”)I have reviewed your concerns and would like to offer the following information.? The fields previously mentioned are editable in the the Account Information section of both the ACH and ATM/Debit Card Western Union payment optionsIf you are experiencing issues, please contact? Customer Service at 1(800)369-and ask to speak with Online Customer Service for additional assistance with trouble-shooting the issues you are experiencing with online payments.? Sincerely,GM Financial?

Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Barring any changes to the Statement of Account, our records reflect that your lease is currently paid through
the lease maturity date of October 14, Please be advised while the lease is still active you will continue to receive monthly statements reflecting credits for the remaining base rent due dates
Should you have any further questions or require additional assistance, please contact GM Financial Lease Servicing at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***? Newc Information? social security number is ***

Complaint: ***
I am rejecting this response because:? I have reviewed the response made by the business in reference to complaint ID ***, and will provide the requested information? My account number ***
Regards,
*** ***