GM Financial

June 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
we received a completed Auto Pay Enrollment form on April 24, 2017, effective May 22, Please be advised it takes a full billing cycle for the Automatic Payment Plan to be effectiveAn additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May and put your account ahead
In order for GM Financial to research and locate a missing payment or issue refund, proof of cleared funds are requiredIf the payment has been cashed by GM Financial, please fax in a front and back copy of the cashed item to *** ***, so that we may begin the refund process
Please be advised that the Auto Pay has been cancelled per your request, effective July 22, As of the date of this letter, your account is current and not due for a payment until August 22, We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Either you have not read my correspondence or you are trying very hard to not answer my concerns/questions.? I made payments of because you sent me two invoices saying payment dueDO I HAVE A CREDIT BALANCE REFLECTING PAYMENTS? ? Yes or no?? I have made several monthly lease payments in advanceWHAT IS THE AMOUNT OF CREDIT BALANCE OF THESE ADVANCE PAYMENTS??? ? WHAT IS MY TOTAL CREDIT BALANCE AS OF WHAT DATE?Please direct your attention to answering these 3quesis.?
Regards,
*** ***?

August 14,
Re: Complaint ID: ***
? ? ? ? ? *** ** ***
Dear Ms***,
On August 21, 2015, you entered into a Closed End Motor Vehicle Lease for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the
amount of $per month, due on the 21st day of each month beginning August 21,
Please be advised that payments received at our lease payment processing center are processed upon receipt and are subject to the United States Postal Service piand delivery time, as well as our business hours for processingOnce processed, the payment is posted to your account with an effective date mirroring the processing date
If you would like to avoid additional mailing time or any online bill pay issues, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and may be subject to a convenience chargePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment Plan
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history have been reported with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely
GM Financial

October 20,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 16, 2013, you
signed a Retail Installment Sale Contract for a Ford Escape in the amount of $18,at an interest rate of 12.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 31,
On September 29, 2016, the decision was made to place the vehicle out for repossession, as allowed by the contractAt this time the account was days past dueGM Financial received a payment in the amount of $on October 11, 2016, this information was also confirmed by your bank
Our records reflect that we last spoke with you on September 28, Please be advised numerous efforts were made to contact you with regard to the statusThe last payment on record prior to the repossession was made on August 19, in the amount of $374.74; at which payment was applied towards your June installment due date and partial payment for the July installment paymentA repossession fee is charged every time a vehicle is picked up, along with any other associated feesPlease note that if the vehicle is not reinstated or redeemed, the vehicle will be sold at a private sale
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at ###-###-####
Sincerely,
GM Financial

April 10,
Re: Complaint ID: *** ? ? ? ? ? ? *** ***
Dear Mr***,
As previously explained on April 9, 2018, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial

Complaint: ***
As I received your reply, I called GM Financial at 6:54pm (Central) yesterday 7/31/specifically to confirm what is the cut off time for submitting a payment online and counting as same day? Agent stated that the cut off time is 11:59pm? I logged in in the evening and tried to make a payment and will only allow me to select 8/1/as the payment date? I called this morning to ask why was my payment not accepted for 7/31/and agent plus a supervisor said "im sorry for the misinformation" provided to me and that there is nothing they can do to fix the payment date? They asked why was there a delay in my payment without even looking at the notes of the ongoing misinformation provided to me by previous agents? Now I have been screwed again and the customer pays the price for GM Financial's incompetency? Is there anybody there that is competent? ? Please confirm how my payment date can be resolved to reflect 7/31/? Please confirm if another Revdex.com complaint and media escalation is required? ? ? ?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Your company is a load of crap?
Regards,
*** ***

March 9,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that the payment in question was located and applied your account with an effective date of October 11, 2017, in the amount of $for your October of base rent paymentPlease note that your account reflects current with the next payment due April 11, As of the date of this letter, there are no late fees on the account
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact Customer Service at ###-###-####
Sincerely,
GM Financial

April 26,
Re: *** *** ? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn April 24, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information.Please be advised the date of first delinquency by definition is the date the account first became delinquent and was not brought
current This date on your account was reported accurately as December 14, Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 12,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your
full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 15,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 14, 2016,
you entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month
Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsYou have the option of terminating the lease at any time before the end of the lease term by returning the vehicle to the originating dealership or any other GM dealerYou will still be responsible for any remaining lease liability outlined in your contractIn addition, you will also be responsible for excess wear and use as well as excess mileage charges as described within your lease agreementPlease understand your early term liability will be calculated upon the sale of the unit
GM Financial is unable to honor your request to void your contract or waive any contractual obligationsShould you have any additional questions regarding this matter please feel free to contact the Lease Customer Service Department at ###-###-####
Sincerely,
GM Financial

January 17,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 5,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On October 7, 2016, you entered into
a Closed End Motor Vehicle Lease Agreement for a GMC CanyonWithin the agreement, you agreed to a month lease term with a payment of $per monthAs outlined in the lease agreement (See Page 2, Section under Early Termination Liability), You may terminate (end) the Lease early by returning the Vehicle to us and paying us your early termination liability when we ask for it
Your GM Financial account maturity date was January 7, Our records reflect that your lease was terminated on June 2, The vehicle was sold at auction on July 3, and sales proceeds were applied to the balanceAs of the date of this letter, there is a remaining lease liability balance still owed in the amount of $ 5,
To determine your Base Liability for the early termination of your lease, we perform two calculations, compare the results, and use the lesser amountA breakdown of the charges were mailed to the address on file on January 17, A copy for your records has also been included along with a copy of the Closed End Motor Vehicle Lease Agreement
Should you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I have provided the Revdex.com with proof of contact initiated by GM Financial as discussed in my original complaint on NOV at my work numberAnd a cease and desist was only for my work numberIt does not preclude a standard statement, either electronic or regular mailNor does it preclude the late emails that GM has sent in the past such as the one I received for August when I requested the defermentI have also provided GM with an email from *** ***? stating a deferment was placed on my accountWhile GM is required to accurately report, GM is also required to back up the representations made by its representativesI was led to believe this was a resolved deal prior to the due dateI was not informed it was late or open on the 28th when GM initiat d contact or through the standard means used any other month.?
Regards,
*** ***

As I have stated before, I called Bay View in September after my car was paid off because they were still on my car registration from California? I talked to a *** *** stating that I had not received my car title? She claimed they mailed it to my address? She then sent me a release of lien letter that she said would remove them from my registration? It did not? Unfortunately after being laid off from my full time job my focus was on finding work and yes it took years? I finally had to move because of the work situation? Oregon DMV needs my car title? I have been on the phone for hours with your office, CA DMV & WV DMV? I talked to a supervisor at GM Financial who told me to go to your getmycartitle website? I followed those instructions to no avail? I had to pay money that I don't have for an unnecessary release of lien letter that I already have? I sent that to WV as instructed? I lived there in where they gave me a Non-negotiable title? I am not registered in WV? But in your web site my car is listed as registered there? WV DMV tells me they do not have my title? I went back to your getmycartitle web site again last Sunday to try for the title? Their response, we cannot create a Duplicate Title for the stae is WV for a Retail account? What is that suppose to mean? ? I have taken the steps asked of me? Someone on your end dropped the ball? When I called in *** *** tried to send me to the same website? Why, couldn't you send me a duplicate title at that time? I think your web site is just a scam to get more money out of people? I think you need to send me a duplicate copy of my title? You should have done that when I called the first time instead of blowing me off like you are doing now? I will never do business wih your company on any level and will warn others? You obviously have my records and car information? Your web site isn't giving me my title for some reason that I can't explain? If it won't release my title why do you keep suggesting I go there? ? Bay View Acceptance Corporation/AmeriCredit Company now GM Financial are responsible? I think you need to do whatever it takes to make sure I get a duplicate title because you dropped the ball in the first place? You say you mailed my car title and I'm telling you again I did not receive it

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 28, you entered into a Retail Installment Sale Contract (“Contract”) with *** Chevrolet for the Chevrolet MalibuGM
Financial employees were not present at *** Chevrolet (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM Financial
Please note that GM Financial places a high priority on adhering to all state and federal lawsAs required by LaRevStatAnn§ 6:966, a notice was mailed to your last known address on January 5, 2016, this notice also explained that Louisiana law permits repossession of motor vehicles upon default without further notice or judicial processOn May 3, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
We empathize with the problems you may have experienced with the vehicle; however, the responsibility for this contractual obligation remainsAll mechanical issues would have needed to be resolved between yourself, *** Chevrolet, and/or the manufacturer of the vehicle, if necessary
Please understand that storage charges accrue daily and are owed separately to the repossession agentThe State of Louisiana is a redemption only state; however, in an effort to assist you GM Financial allowed reinstatement of the vehicle for the payment of the past due and late fee balances, and recovery costs Our records reflect that you completed the reinstatement of this vehicle on May 10,
If you would like to obtain an additional copy of the notice mailed to your last known address on January 5, 2016, a subpoena is required
Copies of your Contract and payment history have been included for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Notice was never sent to me or receivedGM Financial has refused to provide proof of notice being sent on 12/18/This noitice was allegedly sent prior to any enhancements made on the GM Financial system which have absolutely nothing to do with me or negates GM Financial of their legal responsibility of providing said notice even after GM Financial called me on 12/BEFORE their subsequent system shut down and was told by me that notice had NEVER arrivedAnd that conversation was recorded and authorized for being? recorded by GM Financial rep *** ***I will be contacting the Illinois States Attorney Office as well as a private lawyer because no notice was sent in accordance to Illinois Repossession LawAnd GM Financial has refused to provide a tracking number of the notice or any other documentation to provide the whereabouts of the notice ssupposedly sent on 12/18/The system shutdown is the companies issue not mineGM Financial should have had other alternative measures put in place to handle any issues that were to arise during the shutdown which concluded on 1/8/and not 1/5/as they stated in their notices to their customers.?
Regards,
*** ***