GM Financial

Complaint: ***
I am rejecting this response because:if that is the case then should be reported lateThe $was not established yet at that time.?
Regards,
*** ***

October 13, ? RE:? Complaint ID:? ***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? *** *** ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Dear *** ***: ? Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information ? Please note that our records indicate you are in contact with GM Financial regarding this matter and awaiting resolutionA representative will be in contact with you directly once we have thoroughly researched your account and will provide information as requested ? Please feel free to contact our office at ***? should you have further questions or concerns regarding this matter ? Sincerely, GM Financial ? Tell us why here

May 21,
Re: Complaint ID: *** ? ? ? ? ? *** *** * *** *** *** * ***
Dear *** *** * *** *** *** * ***
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address
your concerns; however, additional information is required At your earliest convenience, please forward me any documentation referenced in your complaint Upon receipt of this information I will research this matter
Sincerely,
GM Financial

October 10,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information
A review of your payment history reflects that on September 26, 2017, a payment was submitted in the amount of $1,via WEB/ACH with Confirmation No***; however the payment was returned to GM Financial as unable to locateThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedPlease be advised your bank account information is not kept on file, and has to be provided each time you elect to set up a payment via WEB/ACHGM Financial is unable to alter the transactions or the account information entered by you
Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1(***) ***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,I have a copy of the check from the dealership that shows proof that this check was cashed on 10-3-! GM financial failed to pay off my account , pulled an extra payment & YES I had it reversed because of the hardship it caused me with nsf fees! I will tell everyone I know NOT to go through GM financial!?

January 9,
Re: Complaint ID: ***
? ? ? ? ? *** *** ?
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested and was completedA check in the amount of $was sent via regular mail to the address on file on January 4, Please allow to business days from the time the check is issued for it to be received
We appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

I have my documentation stating otherwise and it is you people who have stirred the potI have called your business in the past to discuss this and calls were never returnedYour fear is that you have been proven wrong by the consumer and yet to childish to admit your wrongI have all documents here in my possession that prove we had absolutely nothing to do with your company when you took over and had finished paying off Americredit before you people ever came on the sceneI will do a write up on your company now as per request through one of the bureaus, with my evidence in hand and they will post on my behalfLet's see who has egg on their face thenWe have also went to *** *** who will be reviewing all of this and decide whether a fine is in order for fraudulent information on our credit reportsThis is not over till this cancer patient says otherwise!

May 21,
Re: *** *** ? ? ? ? ? Complaint ID: ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 14, 2018, an
updated Bill of Sale was mailed to *** *** *** *** *** *** by ***, tracking number ***According to ***, it was delivered on May 16, 2018, at 10:AM
On May 15, 2018, GM Financial mailed a Fraud Investigation packet to your address on filePlease remit the completed forms and required documents as per the instructions and an investigation will be conducted regarding your claim of an unauthorized account being opened in your name
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have receivedShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 19,
Re: Complaint ID* ***
? ? ? ? ? ***? ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect, a refund has been requested and completedA check in the amount of $was issued to the address of record on March 16, GM Financial is unable to honor your request to refund $in bank fees as this situation was not caused by a GM Financial error
Should you have any questions or require additional assistance in regards to this matter please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:See last response
Regards,
*** ***

March 26,
Re: Complaint ID: *** ? ? ? ? ? ? ? *** ***
Dear Ms*** ?
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that on January 17, a payment in the amount of $posted to your GM Financial account number ***Per your request, this payment has been reversed off of this account and applied to your account number ***? as of March 23, 2018, with the effective date of January 17, Your account ending in is current; the next payment due is on April 17,
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 9,
Re: Complaint ID: *** ? ? ? ? ? *** *** *** *** ? ? ? ? ? GM Financial Account Number: ***
Dear Mr& Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingBased on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updates, from today’s dateWe have also included a copy of the payment history and credit rating letter for your review
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GM Financial requested additional information in order to satisfy the complaintThe information they require is my GM Financial account number, which is #***
Regards,
*** ***?

The fact that GM Financial WILL NOT provide the breakdown of the "interest" that has been accruing for each of the deferred payments, and the deferment agreements, goes to show that GM Financial is being deceptive and is engaging in a predatory loans against consumersWe were told by Natalie, a manager, that we deferred six (6) total payments; yet you provided three (3) dates...so which is it? According to your website, we have paid installments of $465.66; so are you saying your website is incorrect then?? Since you reviewed the account and its payment history and state the interest rate was higher at that time; why? wasn't? an audit of the interest completed AND provided to us, the CONSUMER, since GM Financial knows that we have requested one, repeatedly????? We are once again, requesting this information under the The Freedom of Information ActThis act is in place so corporations like, GM Financial, are held accountable

July 10,
Re: Complaint ID: ***? ? ? ? ? ? ***? A***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
For verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:My contract extension went to wrong address after the fact and I am in Receipt of mail from you to the new address! Please correct ? address Please Make sure you are mailing to the NEW updated address and Not my old address which has caused you much confusion!? ? ?
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 31, 2014, you signed a retail installment sales contract for a Chevrolet Sonic in the amount of $27,at an interest rate of 9.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 15, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
Included for your review is a copy of your contractShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 7,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account shows that your participation in the Automatic ACH Payment Plan was set up to draft your monthly installment, in the amount of $652.19, effective September 26, It was automatically canceled on October 28, 2016, due to insufficient funds (NSF)ACH payments were then set up online, by logging into the GM Financial website and using Western Union SpeedPayA payment was not received in September On February 22, 2018, you enrolled your account in the online recurring payment plan through Western Union SpeedPay, effective with your February 26, 2018, due date and is scheduled to end on September 26, You will receive a payment history in a separate mailing for your review
Our research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agencies
Unfortunately, we are unable to fulfill your request to make a goodwill adjustment to the credit bureau reportingShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that GM Financial has submitted several requests to the credit bureau reporting agencies in an effort to update the credit bureau reporting of your lease accountAs you have indicated errors still exist, please provide proof of these errors to GM Financial so that we may review further All supporting documents can be faxed to GM Financial fax number ###-###-####
Sincerely,
GM Financial