GM Financial

Thank you for the correspondence sent to the Revdex.comAt thistime, GM Financial is currently reviewing your accountA response will beissued once the review has been completed.Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:? ? ? This "resolution" was organized by me after my 10th phone call to GM FinancialA very nice young lady FINALLY assisted me with getting the check reissued after a phone call on March 7th.? While I ultimately got the return of the money I asked for this "solution" only addresses a small portion of my complaint.? What was not addressed is the fact that I had to wait full days after this company received an excess in pay to get my money returned to me.? In addition, the most important factor, is how many times I had to call in and how many HOURS I spent on the phone just to get a resolution.? The people who talked to me or claimed would send an email because there was "nothing that could be done" will continue to be able to treat other customers this way.? In addition, even AFTER a complaint to the Revdex.com nothing was done to assist my problem other than "looking into my account".? The first check was supposed to be mailed to me at the beginning of February and I'm receiving it March 12th.? This company and it's representatives should be ashamed of themselves to treat customers this wayI will NEVER do business with this company again and will continue to write public reviews warning others to do the same.? I have nothing more to say here in regards to this matter.?
Regards,
*** ***

August 1,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note when processing a
payment via *** *** Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allowsPlease understand that once you agree and authorize the payment GM Financial is unable to stop the second attempt even if additional arrangements have been made
Unfortunately, we are unable to comply with your request to reimburse any overdraft fees assessed by your financial institutionOur records reflect you were previously advised of this information
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 20,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com in regards to the unauthorized inquiry on your credit report We have reviewed your concerns and would like to provide the following information
On January 2, 2018, GM Financial received an application for credit submitted at *** *** You have indicated that you are disputing the inquiry as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit report In the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum they convert the hard inquiry to a soft inquiry Please be advised that it can take the credit reporting agencies four to six weeks to update your credit report
We have mailed a copy of the Inquiry Removal letter for your review Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

April 6,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Please be advised that
the Automatic Payment Plan was cancelled per your requestWe apologize for the inconvenience and miscommunication, if you were charged any fees in result of this, GM Financial will refund Please provide a copy of your running bank statement that shows fees charged
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 16,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concern and would like to offer the following information
Please be aware, GM
Financial suppressed credit bureau reporting temporarily during a recent system enhancementWe have submitted an update and forwarded the proper documentation to all three major credit bureaus to report your account as closed with a zero balance as of December 26, Please allow the credit reporting agencies up to days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
We would like to apologize for any inconvenience you have experienced as a result of this situation and appreciate you bringing this matter to our attentionIf you are in need of any additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 28,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com
As of the date of this letter, all of the toll charges have been removed from the lease account number
***We do apologize for any inconvenience this may have caused you, as GM Financial strives to give customer service a high priority and is totally committed to achieving excellence
If you have any further questions or concerns regarding this matter, please contact Lease Customer Service at ***
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Your GM Financial account
reflects that you have a simple interest loan This means that your account accrues interest dailyThe daily interest factor is calculated by taking the outstanding principal balance, multiplying it by the annual percentage rate and then dividing by The daily interest factor is then multiplied by the number of days that have elapsed between paymentsThe daily interest factor is applied to the account balance on a daily basis and added to the account balancePayments are applied first to accrued interest and then to reduce the principal balanceWe have included your payment history for your reviewIf you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Your company is a load of crap?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Either you have not read my correspondence or you are trying very hard to not answer my concerns/questions.? I made payments of because you sent me two invoices saying payment dueDO I HAVE A CREDIT BALANCE REFLECTING PAYMENTS? ? Yes or no?? I have made several monthly lease payments in advanceWHAT IS THE AMOUNT OF CREDIT BALANCE OF THESE ADVANCE PAYMENTS??? ? WHAT IS MY TOTAL CREDIT BALANCE AS OF WHAT DATE?Please direct your attention to answering these 3quesis.?
Regards,
*** ***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information? As of June 29, 2016, our records still do not reflect that this letter has been receivedPlease refax this document to ###-###-#### or ###-###-####You may also e-mail it as an attachment to ***.? Please understand that this letter does not guaranty the removal of the truthful and accurate derogatory information previously reported, it only allows for additional consideration of your request to be givenThe removal of the derogatory information is subject to upper management approvalIf approved, an update will be submitted to the credit bureau reporting agencies; however, any update of information on a credit report is still subject to the credit agencies processing timeframes, which is why customers are advised to allow 30-days for any changes to be reflected? Please follow up on your request with GM Financial’s Customer Service Department at ###-###-#### ? Sincerely, GM Financial

June 29,
Re: Complaint ID: ***
? ? ? ? ? *** S ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required For
verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The previous response was that I could set up autopsy and this one states that I am unable toWhich one is it? And furthermore if I can not how am able to pay it without paying an additional dollars per month?

March 9,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that the payment in question was located and applied your account with an effective date of October 11, 2017, in the amount of $for your October of base rent paymentPlease note that your account reflects current with the next payment due April 11, As of the date of this letter, there are no late fees on the account
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact Customer Service at ###-###-####
Sincerely,
GM Financial

June 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
we received a completed Auto Pay Enrollment form on April 24, 2017, effective May 22, Please be advised it takes a full billing cycle for the Automatic Payment Plan to be effectiveAn additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May and put your account ahead
In order for GM Financial to research and locate a missing payment or issue refund, proof of cleared funds are requiredIf the payment has been cashed by GM Financial, please fax in a front and back copy of the cashed item to *** ***, so that we may begin the refund process
Please be advised that the Auto Pay has been cancelled per your request, effective July 22, As of the date of this letter, your account is current and not due for a payment until August 22, We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

April 26,
Re: *** *** ? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent
enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn April 24, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 10,
Re: Complaint ID: *** ? ? ? ? ? ? *** ***
Dear Mr***,
As previously explained on April 9, 2018, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed
Sincerely,
GM Financial