GM Financial

The inquire was done on 09/15/2015 if you would like you can send me a email and I can send you a copy of the credit report or send me the fax number and I send you in the proof you need.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] there is nothing I can do the party involved is diseased & the only resolution is to remove the $400 charge from my diseased fathers name,this is elder abuse as my mother a surving spouse is medically unable to drive & she was not aware at time of her husbands passing that she could abandon the lease & as a upstanding citizen & senior she continued to make payments on the vehicle & did NOT drive it,that explains why the mileage is 20,000 below lease term if this is not resolve & charges removed/waived,DUE TO DEATH OF LEASEE I will be contacting office of elder affairs,consumer protection agency & filing a lawsuit under the terms of lease stipulation of a ‘death’

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
GM Financial received two applications from [redacted] Chevrolet, one on September 3, 2015 and September 4, 2015. GM Financial is unable to...

remove the inquiries dated September 3, 2015 and September 4, 2015 submitted on your behalf at [redacted] Chevrolet as the inquiries resulted in the establishment of a vehicle lease with GM Financial.
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)369-5212.
Sincerely,
GM Financial

October 6, 2017
Re: Complaint ID: [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised your address was updated on June 17, 2014 per an address corrections report from the United States Postal Service to [redacted]
The amended “Notice of Our Plan to Sell Property” was mailed to your last known address of record via certified mail number [redacted] on November 21, 2014. Please note should you require an additional copies of these notices a subpoena is required.
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted]
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I no longer wish to call into GM Financial due to the extreme time commitment it takes to actually get a human being on the line. No further follow up is needed because nothing will be resolved. 
Regards,
[redacted]

March 20, 2018
Re: Complaint ID: [redacted]       [redacted]
 Dear Ms. [redacted]y,
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 20, 2018, to reflect the account with no credit marks. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.GM Financial has backdated the payment received on September 9, 2015 to August 11, 2015; the date the original check intended for payoff was received...

by the payment processing center in Phoenix, AZ. Your account is now closed. GM Financial has also submitted an update to the credit bureau reporting agencies on October 12, 2015 updating the payment history and close date of your account. Please allow 30-45 days from this date for the credit bureau reporting agencies to reflect these changes.Should you have any further questions or require additional assistance, please contact Customer Service at 1(800)284-2271.Sincerely,GM Financial

August 22, 2017   RE:  Complaint ID:  [redacted]         [redacted]                           Dear [redacted]:   Thank...

you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter.   Sincerely, GM Financial Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Regards,I have a copy of the check from the dealership that shows proof that this check was cashed on 10-3-2017 ! GM financial failed to pay off my account , pulled an extra payment & YES I had it reversed because of the hardship it caused me with nsf fees! I will tell everyone I know NOT to go through GM financial!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11574104, and have determined that this does not resolve my dispute.Again, they can say many things but the truth is when I made the arrangements for retaining my truck they were aware of the amount I was pass due.  What we have here is a large corporation bullying the common man.  I am well aware of my contract, I am also well aware that I informed them of my situation of being on disability and at the time I made the arrangements that I was 80 days past due hence the payment arrangements.  These were not regular payments these were payments to get my account current.  So, continuing to restate the obvious does not take away from two simple facts. 1) I made the agreed payment and 2) I was told that I had to make the next payment by the end of July.  Which they did not give me until.  But instead took my money and then took my car.  History has shown that the powers that be, will NEVER admit on their own that they are wrong.  It is only when they are forced to do so do they ever admit that their practices may not be in the best benefit of the common man.  When I sent this email to you I did so knowing that there was little to no chance that your organization would be able to do anything to help me.  However, I wanted it to go on record what they had done so that if in the future any other individuals ever are put in the same situation as they have put me, then there will be record to show that this is not an isolated occurrence and that their practices are misleading and point blank wrong.  Just like now they are saying that I have to pay for storage fees (see above), when they specifically said that they had renegotiated the contracts with the storage companies and that we no longer have to pay for storage fees that the cost is in the amount that they give us for getting our vehicles back.  In fact, when I called the storage company they said that there were no additional fees other than the amount GM Financial gave me.  So, are they again changing the rules?  Don't they record all conversations?  Are they not aware of their own policies?  Or is this intimidation?Just like the creditors who would call people on their jobs and call their personal friends and family at the time that they were doing these, now unlawful, practices they were within full rights of the law and their company practices.  But, after one couple stood up to them and questioned their practices in the court of law, were the practices by which creditors operated put in question and since changed.  I am a Christian and as God said to the children of Israel I gave you laws by which to live and you followed them and yet you are still a wicked and perverse people.  So the next time I will right my covenant with you upon your heart so that when you do wrong you will not be able to say well I followed your commandments, now your "heart" will tell you you are wrong.I thank you for what assistance you tried to provide and I also thank you for your prompt response.  As, you are unable to assist me further, I will simply pay the amount they deemed necessary to retain my truck.  However, their practices are now on record for all to review.  In addition, I cannot go on record as accepting this response as I do not agree.  Again, Thank you. 
Regards,
[redacted]

August 1, 2016
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please note when processing a...

payment via [redacted] Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allows. Please understand that once you agree and authorize the payment GM Financial is unable to stop the second attempt even if additional arrangements have been made.
Unfortunately, we are unable to comply with your request to reimburse any overdraft fees assessed by your financial institution. Our records reflect you were previously advised of this information.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: the business requested additional information only and I am providing my GM Financial Account # as requested [redacted]. This issue has been going for 5 months now and if not resolved, I would like to escalate this matter. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still unhappy that nobody attempted to contact me regarding the return of my title for a month. Very shady business practice.  My address is:[redacted]
* 
Regards,
[redacted]

November 1, 2016
Re: Complaint ID: 11788641
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. At this time, GM Financial is currently reviewing your account. A response will be issued once the review has...

been completed.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. As of April 28, 2015, GM Financial has submitted an additional update and forwarded the proper documentation to all three major...

credit bureaus to have the status and payment history updated for your GM Financial tradeline on your credit bureau report. The update was submitted to ensure the accurate reporting of the GM Financial tradeline. Please allow 30-45 days for this information to update and reflect accordingly.   Your GM Financial payment history reflects that you have paid 8 times over 30 days past due and 5 times over 60 days past due. As we are no longer actively pursuing the deficiency balance of the account, the account was closed on April 25, 2015. Please note that a deficiency balance still remains and will be reflected on the credit report. A copy of your account payment history has been enclosed for your review. Should you have any additional questions regarding this matter please feel free to contact GM Financial at 1(###-###-####. Hours of Operation (excluding Holidays):Monday through Thursday, 7:00 a.m. to 8:00 p.m. CSTFriday, 7:00 a.m. to 7:00 p.m. CSTSaturday, 7:00 a.m. to 4:00 p.m. CST Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:I made my November 30, 2017 payment, I did not authorize for a second and third payment to be withdrawn from my account. I understand that there is a remaining balance but it is not my fault that GM tried to withdraw more than one payment from my account. I tried to pay the remaining balance on Feb. 23, 2018 so Gm will not send me to collections. I have attached the confirmation number for the payment. Though I tried to pay the amount the payment has not been deducted from my bank account and I don't know why. I am in contact with my bank to see why this payment has not been submitted to GM. I am trying to pay the remaining balance, however I am only doing so I will not be sent to collections but I am not happy paying for GM's mistake. I have also recently heard that I am not the only person going through a hard time with GM, others are having similar issues so I feel I should be reimbursed for this payment since this is GM's error. 
Regards,
[redacted]

I should not be the middle man in this situation. The dealership is verbally stating that they did not pay off the account because the deal was not finalized from Gmfinacial part in the allotted time period. If there was something that was holding off the deal to go through this should be something GMfinancial should be aware of and have documented. The Trade in was an exisiting gmfinacial account and the new loan was also a GMfinancial account. Please investigate both accounts because the dealer keeps pointing the finger to you GMFinacial, that the way you handle the loan transaction delayed them from sending the check. Once again I will not be the middle man in the situation and suggest you contact the dealership directly and get the correspondence from them.

Complaint: [redacted]My account number is [redacted]. Thank you.
Regards,
[redacted]