GM Financial

April 20, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised that the...

payoff check was backdated with an effective date of February 17, 2017. Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of 2017. An update has been submitted to the credit bureau reporting agencies to remove the January 2017 mark. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates. Please understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
If you have any questions or require additional assistance please contact GM Financial at [redacted].
Sincerely.
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10601768, and find that this resolution Acceptable.However,  I need a letter from GM Financial in their letterhead referring to my Loan number 444737597 With the information given updating the 3 major credit Bureaus,  Experian, Equifax and TransUnion to have the 30 day delinquency removed that was reported in January 2015.Time is of the essence and waiting 30 to 45 Days affects me financially. I must provide this letter to my financial institution now.The letter can be fax to my fax number 925 246-9356 and mail to my mailing address; PO Box 485 Clayton CA 94517and email to my email address [email protected] also hereby grant GM financial permission to communicated with the 3 credit bureaus  Experian, Equifax and TransUnion, In the event they call GM to verify the information on the letter.  ** This must be noted on my account **I appreciate the time and work put on this of the Revdex.com and GM Financial  to find a satisfactory resolution.Your prompt response is highly appreciated.

February 16, 2017 Re: Complaint ID: [redacted]       [redacted] Dear Mr. [redacted], Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information. Please be advised that we received a payment in the amount of $700.00 on February 15, 2017 that applied towards your January of 2017 base rent payment, and a partial for February of 2017 payment. As of the date of this letter, you have made 23 out of 39 monthly base rent payments and currently have a balance of $638.44 for your February of 2017 payment. Our records reflect that the June of 2015 payment was not received until July 8, 2015. We received two payments in February of 2016 that covered December 2015 and January 2016, however the account has been running past due. As previously advised, a copy of the Account Payment History will be mailed to you separately. If you have any questions or require additional assistance please contact GM Financial at [redacted]. Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will forward the requested account number for further resolution.
Regards,
[redacted]

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that your application for credit is currently pending. Please understand that GM Financial is an indirect lender and all...

loan/lease approvals are done at the dealership. You will need to contact the dealership for assistance in regards to this matter.
GM Financial denies all allegations regarding attempts to access your bank account. GM Financial has only cashed payments received by mail sent to GM Financial by yourself or through your bank bill pay service for your prior account.
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11518553, and have determined that this does not resolve my dispute.
Thank you for responding. My social security number is [redacted]. I'm not sure of the "date of inquiry" but my initial call with GM financial took place during the week ending may 13 thru may 20, which was my wedding day. My car was towed on June 2nd and I've spoken to approx 3 -4 different reps between June 2 - June 13th. I haven't heard anything from anyone since that time.  My contact number is ###-###-####. I made the complaint with the Revdex.com on June 23, 2016. Thank you and I hope to hear back from you soon. [redacted]

March 6, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please be advised, your GM Financial account ending in [redacted] has been corrected and reflects the payment made on January 8, 2018 in the amount of $356.00 and was applied towards your monthly base rent due for January 3, 2018. Your account is currently due for April 3, 2018.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:See last response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:GM Financial is still ignoring the majority of my concerns and just parroting back their poor policy on a singular facet of the complaint. I don't "feel" there was poor service, there was, numerous times. It is not hard to find systems that do not take people's money when it's not owed and that allow choice in due date, and it is even simpler to INFORM your customers that you do NOT have these systems. The people working in customer service have no knowledge of how their own system works and make no attempt to inform customers if they do know. You can repeatedly call and ask reps a question and get entirely different answers from each rep. I've worked in customer service and billing since I was in High School - none of this is a lot to ask and none of this is difficult. It's worrisome to me that GM is entrusting this company with their lease loans and their name when the company can't even acknowledge mistakes and shortcomings in their training procedures or systems. The fact of the matter is I have hit billing issue after issue due to employees giving bad advice when I call with questions. I do this for a living - if staff tells me how to set something up correctly, I can do it without issue. This is the concern.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11300660, and have determined that this does not resolve my dispute. I wanted it to be on records as you continually harass us with phone calls that you have offered no help and charge us $189 for a late fee multiple times. This is not resolved as you have done nothing except send me information that I asked for many times outside of the Revdex.com but they suddenly show up through the Revdex.com. So sad that you offer no help to people.

March 20, 2018
Re: Complaint ID: [redacted]
      Maryetta Crum
Dear Ms. Crum,
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
Please be advised, your GM Financial account ending in 3038 has been corrected and reflects the next payment due date is April 3, 2018.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance with regard to this matter ###-###-####.
Sincerely,
GM Financial

November 10, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that...

the power of attorney was faxed to you at [redacted] on November 1, 2016 as per your request. Please be advised that a refund has been requested and is being processed. A check in the amount of $60.00 will be sent via regular mail to the address of record in the next few days.
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted].
Sincerely,
GM Financial

this is not acceptable.  Our rights were violated during this process and the fees are beyond excessive. there are so many complaints and many are talking about a class action law suit regarding this company.   When the car was taken we paid within 30 minutes and GM was supposed to be open till 8pm we were put on hold at 7:42 and then the disconnected at 7:58.   The answering machine was picking up when we called back 7:58.the way this was handled was so messed up.   I have everything recorded due to the fact allstate my insurance company was on the line with me trying to verify coverage since you couldn't find the 2 faxes they had sent. we want a refund and have already had an attorney say we should just one, but the Revdex.com needs to step in and help protect us from companies.
Regards,
[redacted]

September 8, 2017
Re: Complaint ID: [redacted]
[redacted] 
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please note a refund in the amount of $1971.15 was...

issued today, September 8, 2017, via FedEx. For your reference the tracking number is [redacted].
We apologize for any inconvenience this situation may have caused. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted]
Sincerely,
GM Financial

September 2, 2016
Re: Complaint ID: 11689418
      Michael Derrick [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Late fees are...

assessed when a payment is not received within 10 days of the date it is due. Our records reflect that there no late charges assessed on the account at the time. Included are copies of the property tax bill for your account.
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial

September 6, 2016
Re: Complaint ID: 1[redacted]       Mauri [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your full GM Financial account number or social security number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11022891, and find that this resolution is satisfactory to me.  Thank you for the letting me be on the title. 
Regards,
[redacted]

February 20, 2018 RE:  Complaint ID:  [redacted]         [redacted]                         Dear [redacted]: Thank you for...

forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however more information is required. At your earliest convenience, please forward me your full account number or social security number. Upon receipt of this information I will research this matter. Sincerely, GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.com. Due to Federal Privacy Laws, GM Financial must verify the identity of the consumer prior to releasing account sensitive information. At your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security number in order to verify your identity. Upon receipt of this information we will provide copies of documents sufficient to validate the GM Financial account.  If you do not want to provide this information via the Revdex.com, you may contact GM Financial’s Customer Service Department by telephone at 1(800)284-2271. At which time you will be asked to verify account information and you may then request a copy of the contract be mailed or faxed to you. Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised a copy of the update submitted to the credit agencies has been sent to your address of record. Please allow 30-45 days for this information to update and reflect accordingly.
Please also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial.
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####.
Sincerely,
GM Financial