GM Financial

Complaint: [redacted]
I am rejecting this response because:accirdibv to the Revdex.com I should not respond with personal information, as it may be posted publicly. Are accountant numbers okay to send?
Regards,
[redacted]

December 5, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Our records reflect that there are no late charges assessed or a credit mark on the account as of the date of this letter, and there is no payment due until December 9, 2016. GM Financial received a payment on November 17, 2016, in the amount of $305.50 for the November 9, 2016 monthly base rent payment. The payment was made online via MyAccount. Please be advised the Automatic Payment Plan was effective November 9, 2016 that drafted out that same day for the October 9, 2016 monthly base rent payment in the amount of $291.08.
As you have been advised on November 26, 2016, your account is current at this time and is currently set up on the GM Financial Automatic Payment Plan.
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: the issue has not been resolved. I did not post the payment to the wrong account and should not have to wait this long for this to be resolved. 5 months is entirely too long for a simple resolution to be completed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have previously submitted my social security card as well as drivers license photo identification with my two letters of validation one in June one August . I cannot provide my social security number to be on public Revdex.com website 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Info you requested, ref number connected is [redacted],and as I stated my father the above SS# belonging too,leased the car jan.2016& became ill& passed away April 9,2016,@ that point I should have instructed my mother to terminate lease(accepted lease termination;death) however for sentimental reasons & other reasons she felt that she should hold on to it,in respect to my father & her husband of 59 yrs.& for the thought that, MAYBE she would start driving,but she did not & does not drive & will not drive in the future due to health reasons,however she made every payment & the Cruze was 20,000+ miles BELOW lease terms and was under 4,000 miles on odometer. I hope this resolves this unjust matter & is cleared & this unjust action is cleared from my mothers name. PS at Time of lease my father even asked if my mother could be on the lease as a co-leasee! This was at [redacted]Regards,
[redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. GM Financial is unable to change its position regarding this matter; if you are unwilling to provide the information requested; GM Financial is unable to request the removal of the block on your bank account with Western Union caused by the payments you stopped in January of 2016. As you have been previously advised, if you opt not to provide the requested information, an alternative option is to mail in your lease payment.  Please understand that if you terminate your lease early, you will still be responsible for the Early Termination Liabilities reflected within Section 22 on the back of your Closed End Motor Vehicle Lease Agreement and the GM Financial tradeline for this account will continue to be reflected and accurately reported to the credit bureau reporting agencies.   If you have any further questions or are in need of additional assistance, please contact GM Financial at (855) 719-9690. Sincerely,GM Financial

The dealer faxed a letter to your company on Monday 20,2016. I still need a letter to remove the MAY 2016 30 days late on my credit repor, so my lender can send to the appropriate people to remove. I cannot wait the 30 to 40 days this is someone's problem and needs to be fixed as soon as possible. Thank you

Thank you for forwarding the additional correspondence sent
to the Revdex.com. Our position has not changed regarding your
account status.
Please feel free to contact our Customer Service department
at ###-###-#### with any further questions or concerns.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I've already called the customer service number and spoke to [redacted] on 3/8/18 and emailed [redacted] attention [redacted] (twice) and have not received a response.  Your customer service is horrendous!!!  I've attached documentation proving my move, and move of the vehicle.  
Regards,
[redacted] [redacted]

January 23, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted]
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A payment...

research was completed. A GAP check in the amount of $9,379.48 has been applied to your account, and backdated to January 1, 2018.
GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experience. During the upgrade process, access to your account online and by phone was unavailable. Advance notifications regarding this inaccessibility were included on billing statements and emails to our customers. In addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being made. Please note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts. We apologize for any inconvenience you have experienced regarding this matter.
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted].
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:Account Number: [redacted]
Regards,
[redacted]

Complaint: [redacted]
The account number that I am referring to is [redacted].
Regards,
[redacted]

June 14, 2017
Re: Complaint ID: [redacted]
     [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
In order to resolve this issue, GM Financial has mailed a payment for violation [redacted] to the New York State Thruway. As a courtesy, we will not bill this through to you. We have contacted the New York State Thruway and confirmed that violation [redacted] referenced in your complaint is not associated with your vehicle or account. Please be aware you may register your vehicle license plate liability with your local DMV in order ensure you receive any invoices regarding tolls and tickets. Please contact GM Financial Lease Customer Service if you need any assistance with this process.
If you have any further questions or are in need of additional assistance, please contact GM Financial at [redacted].
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Is there a time frame for the documents to be received. Its already been a month since I paid off my car and still no title. In hoping to avoid having to take legal action.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Account number is:  [redacted]
Regards,
[redacted]

November 22, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised a refund...

in the amount of $1182.10 was issued by GM Financial Check Number [redacted] and sent by regular mail to your address of record on November 18, 2016. Please allow 7 to 10 business days from the time the check was issued for it to be received.
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at [redacted].
Sincerely,
GM Financial

October 3, 2017   RE:  Complaint ID: [redacted]          [redacted]                           Dear Mrs. [redacted], Thank you for forwarding the additional correspondence. We have reviewed your concerns and would like to offer you the following information. On March 5, 2016, you signed a Motor Vehicle Retail Installment Sales Contract (“Contract”) for the purchase of a 2016 Ford F150 in the amount of $37, 558.35 at an interest rate of 11.25%. Within the agreement, you agreed to repay the loan in 72 monthly installments in the amount of $723.08 per month, beginning on April 19, 2016.   As per your Contract, on Page 2 Section F, it states: PHYSICAL DAMAGE INSURANCE PROCEEDS. You must use physical damage insurance proceeds to repair the vehicle, unless we agree otherwise in writing. However, if the vehicle is a total loss, you must use the insurance proceeds to pay what you owe us. You agree that we can use any proceeds from insurance to repair the vehicle, or we may reduce what you owe under this contract. If we apply insurance proceeds to the amount you owe, they will be applied to your payment sin the reverse order of when they are due. If your insurance on the vehicle or credit insurance doesn’t pay all you owe, you must pay what is still owed. Once all amounts owed under this contact are paid, any remaining proceeds will be paid to you.   Please note that our system of record indicates that on December 28, 2016, your vehicle was deemed a total loss. A letter was mailed to on January 16, 2017, which explained to you that during the total loss process you were responsible for keeping the account current otherwise, your account would report to the credit bureau agencies. This letter also explained that you would be responsible for paying any difference owed per your Contract. GM Financial received insurance proceeds in the amount of $34,478.94 on February 1, 2017, which was less than the full balance owed. The remaining balance was not paid off until February 27, 2017.   GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time.   A payment history and a copy of your contract was mailed to you for review.   If you have any further questions or require additional assistance, please feel free to contact GM Financial at 1([redacted].   Sincerely, GM Financial Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I would like to see proof of that GM Financial sent the required letters to my address of record. Also, I would like to know the exact address they "sent" the required notices to. They did not state what address it was sent to. If they did not send it to an adress I authorized communication from or the original address on file. Then they did not fulfill their duties and they're collection activities are illegal. Please also provide proof that I authorized any adress changes. Please also note: if this matter isn't handled correctly and legally within the next 5 days. I will take legal action against GM Financial. I am an attorney and I have researched the law very carefully on this matter and GM Financial is in violation of the law.  Please se take this matter seriously. 
Regards,
[redacted]

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of your account reflects that a due date change has been completed and changed to the 21st day of each month.
In order for a due date...

change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requested. Please note all previous due date changes were not processed because the account was not current at the time of the request.
Please be advised, that at the time of your request on September 4, 2015, your account was 20 days past due for the August 15, 2015 installment due date. After the payment made on September 8, 2015 had been posted to your account, it would have been necessary for you to contact Customer Service and request the due date change.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting.
A copy of your account payment history has been included for your review. Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####.
Sincerely,
GM Financial
Revdex.comThank you for your help, but what wasn't explained was I was contacted again by the Collections Department FOR  payment. I set up the payment bringing the account current and the request still wasn't completed until after the fact. My account hadn't been 30 days late though since July of last year and I was on top of my Account until this? My included payment history doesn't show requests made prior and I would like the Call History pulled I can prove that GM FINANCIAL findings are Inaccurate.