GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have received a letter of Leon release via FedEx this morning. I have not however received the check for the balance of the payoff.Regards,[redacted]

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.Due to the repossession in error, GM Financial has waived your Late Fee balance in the amount of $97.40 and has also offered you a two month deferral of payments at no cost to you. Our records reflect that a member of the leadership team contacted you around 4:45pm (CST) today with this offer and that you have accepted. Our records further reflect that your future arrangement has also been adjusted with your permission to bring your account current on May 13, 2016. Please be sure to complete the deferment agreement sent to your e-mail address using the 4-digit PIN number you were provided. Once this document has been received by GM Financial, the deferment for your March 1, 2016 and April 1, 2016 installment due dates can be processed.We apologize for the inconvenience and thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.com. GM Financial has reviewed your concerns and would like to provide the following information.
With the information you’ve provided, GM Financial is unable to locate an account or application for credit. Please provide proof of...

the inquiry dated September 15, 2015 and GM Financial will research further.

Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at ###-###-####.
Sincerely,
GM Financial

February 15, 2018
Re: Complaint ID: [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information
As stated in your contract (See Page 2, under...

Standards for Wear and Use), you may be charged for excess wear and use at the end of the scheduled Lease term. The vehicle will not have road damage, chips, scratches, cracks or damage to the glass, body, bumpers, frame or interior. It also states the vehicle must be returned with four matching tires of equal quality to the originals, and when the unit is returned each vehicle tire must have not less than 1/8 inch of tread remaining at its shallowest point.
A review of your contract reflects that an Excess Wear and Tear policy was purchased at the time of the lease origination. As a result, GM Financial has requested an expedited claim from the Excess Wear and Tear coverage provider. You will not be responsible for the remaining balance wear and tear balance. GM Financial will contact you directly once the process is completed.
We would like to apologize for any inconvenience you have experienced as a result of this situation. If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-[redacted].
Sincerely,
GM Financial

March 23, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. As previously explained, please forward me your social security number and or account number to address your concerns. Please also note, there was no attachment with your complaint.
Sincerely,
GM Financial

The previous response was that I could set up autopsy and this one states that I am unable to. Which one is it? And furthermore if I can not how am able to pay it without paying an additional 13 dollars per month?

Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information. GM Financial received the payoff for this vehicle on February 22, 2016. On this date, your account was 41 days past due for...

the January 11, 2016 installment due date. GM Financial has contacted the credit bureau reporting agencies to confirm the information last reported on May 12, 2016; and it has been determined that this information is both truthful and accurate. The account status was reported as paid and closed, but more than 30 days past due at payoff. Our research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account. Should GM Financial receive written documentation from Baierl Chevrolet indicating that they are at fault for the delay in the receipt of the payoff, GM Financial will reconsider your request for removal of the derogatory mark reported on June 19, 2015. The letter must be on the dealership’s letterhead and include contact information for the person furnishing the letter on your behalf. Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####. Sincerely,GM Financial

February 8, 2017
Re: Complaint ID: 11972485
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information.
We apologize for any...

inconvenience this matter may have caused. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Our records indicate that on December 26, 2016 a payoff amount of $33,459.81 good through January 5, 2017 was quoted to you by our automatic system. The amount paid to GM Financial was the amount needed to pay off the loan and as a result we are unable to provide any type of refund.
Should you have further questions or require any additional assistance, please contact us at
[redacted].
Sincerely,
GM Financial

June 28, 2017
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
A review of your...

account reflects that the account was reported as a repossession on May 17, 2012 and was paid in full on that same day. Our records show that your date of first delinquency is November 9, 2011. This date is used to determine when the late payment information is to be deleted from your credit report. You may contact the credit reporting agencies directly to confirm the dates they have scheduled for this debt to delete from your credit bureau report.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time.
Included for your review is a copy of the Contract and Account Payment History. If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted].
Sincerely,
GM Financial

October 26, 2016
Re: Complaint ID: [redacted]
      Lorraine [redacted]
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised in an effort to resolve this matter GM Financial has waived the remaining balance in the amount of $171.20 as a courtesy.
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ###-###-####.
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.com (“Revdex.com”). I have reviewed your comments and would like to offer the following response. GM Financial considers all customer concerns very seriously and your account history and activity were reviewed thoroughly to ensure strict compliance with your contract. Based on this review, GM Financial has not changed its position regarding the status of your account. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(877)203-5536. Sincerely,GM Financial

Tell us why here...March 14, 2018
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
As previously explained, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account. Please allow the credit bureau reporting agencies 30-45 days to reflect these updates.
The current outstanding balance is $426.10 and is good until March 24, 2018. Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account.
We empathize with the problems you may have experienced with the vehicle; however, all mechanical issues would need to be resolved between yourself, the originating dealership and the manufacturer of the vehicle, if necessary. If you would like to discuss this matter further with the manufacturer of your vehicle, please contact the Chevrolet Customer Assistance line at ###-###-####.
Included for your review is a copy of your payment history. If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because: I have not received the title.The proof of funds has been sent 4 times to multiple people.GM Financial is responsible for my financial burden caused by 3 week (and counting) delay in title release (can be proven).The poor service from GM Finanical is not a FEELING I have. It's a FACT and can be proven by MULTIPLE (>10) recorded phone conversations, emails and online chat logs on the GMFinancial Website. 
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: After numerous correspondence you have not answered my questions and after 5/6 hours on hold I know you do not answer your phone. Either the Revdex.com or you need to escalate this or perhaps the media or FL Attorney General can get my 3 SIMPLE QUESTIONS ANSWERED. 
 Regards,
[redacted]

Thank you for the additional correspondence sent to the Revdex.com regarding your GM Financial account. I have reviewed your concerns and would like to offer the following information.As you were advised on several occasions, the account will continue to roll delinquent until the receipt of the payoff.  Our records reflect that the payoff for your account was not received until August 6, 2015; when the account was 42 days past due. Both you and Jennifer Hutchinson were notified of the status of the account by telephone and by email prior to the reporting of the account to the credit bureau reporting agencies. Notification of a trade in is not the receipt of the payoff; you would still be liable for the account until the payoff is received. GM Financial is not responsible for payments sent to an incorrect addressGM Financial has not changed its position regarding the credit bureau reporting of the account; our research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy.Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####.Sincerely,GM Financial

July 11, 2016
Re: Complaint ID: 11549752
      [redacted]
Dear Mr. [redacted],
Thank you for forwarding the additional correspondence.
Please be advised that GM Financial has not changed our position regarding the account.
As you are not a party to this contract, please understand that GM Financial is unable to provide additional information to a third party without an authorization and consent form signed by our customer. You may have the customer contact Lease Customer Service at ###-###-####.
Thank you for your time and insight regarding your experience with GM Financial.
Sincerely,
GM Financial

March 16, 2018
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest...

convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

The reasons I was paying after due due date was because my payday was after the due date and because every time I called or answered your courtesy calls about my payment before 2014 I was told "well, its not actually late until so in so date" And as long as you promise to pay before this date we wont charge a late fee and we wont ding your credit.  Not one time before 2014 was I ever advised or notified that this interest was being added every day I payed after the due date.  You deceived me by telling me its fine as long as I got that payment in before the grace period. And of course you tell people that, you want them to make arrangements to pay after the due date. YOU MAKE MORE MONEY THAT WAY!! I believe you withheld that information on purpose, you know most average customers like myself don't know about these daily interest charges, most are concerned with keeping their credit in good standings and having no late charges like myself. To me being told " Its really not late till this date means its really not late. And the reason I had to defer 2 payments and have my due date changed was due to changing jobs and I did everything in my power to work with GM Financial to make sure my loan got payed during my transition.  Finally in early 2014 one of your officers with a heart contacted me and asked if I was aware that I had interest charges accruing and worked out a payment plan where I made several increased amount payments until I was ahead to the point of paying before my due date. From that point forward EVERY payment was made approx 2 weeks early. The whole second half of the loan. Had I known about your daily interest accrual prior to this I would have done the same from the beginning. But I believe you withheld that information intentionally and have probably done that with many other customers. Why else would you have a department created and devoted to working with customers to make arrangements to pay off these unknown interest charges that were screwed out of them the same way.  I think they call this deceitful practice Loan Sharking. I believe a judge would see it the same way...

Complaint: [redacted]
I am rejecting this response because: For the record, I signed up for automatic payments on 5/10/17 which was confirmed on 5/16/17 with a letter that states the first payment will come out on 7/3/17. I can provide you with that letter if you can't find it. If you would, please check your phone record, I called GM financial to set these payments up, and followed your customer service representatives instructions so that all payments would be made on-time. Also, I attached the emails from GM financial that recognize, GM financial did have issues with their billing system, which I have resolved by spending hours of my time on the phone with your representatives. At this time no further action regarding this complaint is needed. You will be notified if another issue arises. 
Regards,
[redacted]