GM Financial

March 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, please provide a copy of the plate cancellation receipt as this is required documentation by the countyThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am not satisfied with the response because no one has taken responsibility for the misinformation I was given or apologized for the inconvenienceI have been without my car for far to long and now I feel like gm is putting the pressure on the body shop when it is all gm financial fault

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that your application for credit is currently pendingPlease understand that GM Financial is an indirect lender and all loan/lease approvals are done at the dealershipYou will need to contact the dealership for assistance in regards to this matter GM Financial denies all allegations regarding attempts to access your bank accountGM Financial has only cashed payments received by mail sent to GM Financial by yourself or through your bank bill pay service for your prior account Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Either you have not read my correspondence or you are trying very hard to not answer my concerns/questions.? I made payments of because you sent me two invoices saying payment dueDO I HAVE A CREDIT BALANCE REFLECTING PAYMENTS? ? Yes or no?? I have made several monthly lease payments in advanceWHAT IS THE AMOUNT OF CREDIT BALANCE OF THESE ADVANCE PAYMENTS??? ? WHAT IS MY TOTAL CREDIT BALANCE AS OF WHAT DATE?Please direct your attention to answering these 3quesis.? Regards, [redacted] ?

April 5, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

September 18, RE: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: you are repeating to me what I already knowI received a letter from you on Jan saying that the problem would be fixedmonths is NOT temporary and caused me definite financial damageYou did NOT answer the questionWill you provide a good will refund of interest? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received the title.The proof of funds has been sent times to multiple people.GM Financial is responsible for my financial burden caused by week (and counting) delay in title release (can be proven).The poor service from GM Finanical is not a FEELING I haveIt's a FACT and can be proven by MULTIPLE (>10) recorded phone conversations, emails and online chat logs on the GMFinancial Website [redacted]

Complaint: [redacted] I am rejecting this response because: my complaint is due to the fact that the dealer took > days to ground the vehicle and the charges for the late return were passed on to me.? Regards, [redacted]

September 2, Re: Complaint ID: ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence submitted to the Revdex.comI have reviewed your concerns and would like to offer you the following information On September 27, 2013, you entered into a Retail Installment Sale Contract (“Contract”) with [redacted] for the Chevrolet MalibuGM Financial employees were not present at [redacted] (“Dealer”) during the signing of the contract and GM Financial was not an original contracting party in any agreements between the two partiesThe contract was subsequently assigned to GM FinancialBy signing the contract, you agreed to abide by the terms, including paying the principal amount financed of $27,at an interest rate of 7.90% in monthly installments of $ Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies While there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do so We have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported Accordingly, and with mixed emotions, we must inform you that GM Financial is unable to delete or alter your account information from your credit report Included for review is a copy of your contractShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

April 26, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn April 24, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this has caused and appreciate your patienceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

December 18, RE: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as their words and actions align Regards, [redacted]

September 23, Re: Complaint ID: [redacted] [redacted] [redacted] Dear Mrand Mrs***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do wish these procedures would be clearly stated on the website.? Regards, ***- [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory.? Regards, [redacted]

February 7, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised the payment in question was located and applied to your account and reflects the account as current with the next payment due March 2, We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at [redacted] Sincerely, GM Financial

March 21, Re: Complaint ID: [redacted] Dear Ms [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence I have mailed a copy of your Retail Installment Contract, Payment History, and your Final Installment Payment Agreement as requested Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial

March 6, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Please understand that GM Financial is unable to provide additional information without an authorization and consent form signed by our customerYou may have Mrs [redacted] contact Customer Service at ###-###-#### to discuss this matter further Sincerely, GM Financial

June 9, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On December 16, 2015, GM Financial received an application for credit submitted at Jake Sweeney ChevroletYou have indicated that you are disputing the inquiry as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial