GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and await responses/communications from GM Financial

April 11, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Mrs [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that a refund has been requested and completed A check in the amount of $was issued to the address of record on April 11, via regular mailPlease allow 7-days to be received from the date the refund was issued Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

June 26, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] N [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information Please be advised that GM Financial has not changed our position regarding the account and the information provided As stated on your Retail Installment Sale contract (See Page 2, section (b) under Finance Charge and Payments), how we will apply payments We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose Within the contract, you agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missing Our records reflect, you were advised during previous telephone conversations and via the notice mailed to you on December 30, 2016, that you were still responsible for maintaining the monthly installment payments and were still subject to monthly credit bureau reporting until the account is paid in full As previously advised, our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and, as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account We have submitted an update to the credit reporting agencies regarding the current status of your account Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

April 4, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

March 1, Re: Complaint ID: [redacted] [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on June 24, 2015, you signed a Retail Installment Sale Contract for a Chevrolet Cruze in the amount of $13,at an interest rate of 14.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 24, On September 26, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws A repossession fee is charged every time a vehicle is picked up, along with any other additional fees Our records reflect that you completed the reinstatement of this vehicle on September 29, On October 10, 2017, GM Financial received a check in the amount of $9,The payment was not sufficient to satisfy the loan balance and was applied to the principal balanceAn additional payment was received on February 17, in the amount of $which satisfied the loanDue to the issues you have experienced, a check in the amount of $has been sent to the address on file via FedEx overnightPlease be advised your account currently reflects a zero balance Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

November 13, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

March 8, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised, the payoff that was quoted to you on February 2, in the amount of $23,did not include the repossession or any other additional fees to reinstate the vehicle The payoff amount for this account is currently $ 25,and is good thru March 18, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the accountAny payoff amount quoted to you includes the unpaid principal balance of the account, finance charges currently owed from the date the last payment was received through the good thru date of the payoff quote; and any other fees that may be due, such as late fees Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

January 22, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: acct # is [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it has not been solved yetMy GM Financial account number is : [redacted] Also, I called again last week before filing the complaint to the Revdex.com and was told I wojld be phones back within hours and I was not phoned backMy tax money is still missing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***? [redacted]

Complaint: [redacted] I am rejecting this response because:? I already requested GM Financial to fix my credit reporting as it has damaged my credit and GM Financials has failed and as per Fair Credit Reporting Act (FCRA) I am going to dispute the accuracy of this item directly to the credit reporting agencies and have a FCRA case against GM Financials.GM financial has failed to provide any proof of notice and recordings of payment reminder/ collection notices and I would also report it to state on unfair and deceptive practices statutory law and also to consumer protection office that GM Financial has violated section 1681-2(a) of the Fair Credit Reporting Act.? This is totally unfair and not acceptable and I have full rights to get justice!? ? Regards, [redacted]

July 27, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 22, 2014, you entered into a Retail Installment Sale Contract (“Contract”) with Lehman Hyundai Subaru Incfor the Saturn VueGM Financial was not present at Lehman Hyundai Subaru Inc(“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial Please be advised, in order for a due date change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requestedPlease note all previous due date changes were not processed because the account was not current at the time of the request A review of your account payment history indicates that a payment was received on April 21, 2017, in the amount of $with Conformation No [redacted] ; however, this payment was returned to GM Financial as unable to locate on April 25, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at ( [redacted] Sincerely, GM Financial

May 2, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that on February 23, you spoke with a GM Financial representative who advised you on how to set up and verify the Western Union Recurring PaymentsOn March 4, Auto Pay was set up online through MyAccountBoth of these payment methods are customer driven and initiated, and caused a double payment on your accountPlease be advised your account is currently set up on Western Union Recurring PaymentsThe Automatic Payment Plan was canceled on April 13, per your request, and an Auto Pay cancelation letter was sent to you on that same day A refund has been requested and completedCheck number [redacted] , in the amount of $was sent to the address of record on April 27, via overnight mail, with a tracking number of [redacted] Our records reflect that the check was delivered on April 28, We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused Should you have any additional questions regarding this matter please feel free to contact Customer Service at [redacted] Sincerely, GM Financial

March 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On November 14, 2016, you entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsYou have the option of terminating the lease at any time before the end of the lease term by returning the vehicle to the originating dealership or any other GM dealerYou will still be responsible for any remaining lease liability outlined in your contractIn addition, you will also be responsible for excess wear and use as well as excess mileage charges as described within your lease agreementPlease understand your early term liability will be calculated upon the sale of the unit GM Financial is unable to honor your request to void your contract or waive any contractual obligationsShould you have any additional questions regarding this matter please feel free to contact the Lease Customer Service Department at ###-###-#### Sincerely, GM Financial

October 20, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

May 7, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] ***? Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required.? At your earliest convenience, please forward me your social security number and account number.? Upon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not just accept the response from GM Financial as satisfactoryI will not be satisfied until GM Finance has corrected this matter completelyIf the tables were turned GM Financial would be calling me times a dayThis response will NOT let me change the subject line to I DO NOT ACCEPT THE BUSINESS'S RESPONSE Regards, [redacted] ***

April 5, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information Our records reflect a payoff was received in the amount of $35,and was applied to the account with an effective date of December 19, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on April 5, 2018, to reflect the account with no credit marks and paid in full Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial