GM Financial

November 13, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

April 4, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

April 17, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mrs***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:Your company is a load of crap? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12699719, and find that this resolution is satisfactory to me Regards, [redacted]

November 8, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that you were enrolled automatic monthly ACH payments to draft on your due date of the 7th of every monthPlease be advised that the payment in the amount of $made on October 7, was returned from your bank as unauthorized Please note that the payoff check received from Heller Motors contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on October 11, in order to provide additional information to locate the checkThe payoff was posted to your account on October 13, with an effective date of October 2, We would like to apologize for any inconvenience you have experienced as a result of this situationUnfortunately, we are unable to fulfill your request to refund fees charged by your bankShould you have any additional questions regarding this matter, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, a agreement was made by one of their representatives and I ? paid on the 28th paid on the 28th not 100? [redacted]

Complaint: [redacted] My account number is [redacted] I was able to put a stop payment on my account through my bank at a cost of $ I expect to be reimbursed for since I called your company a week ago to cancel this payment and it was not doneI also spent over an hour and a half on the phone with GM financial last night again trying to cancel this paymentAll three times I called it took over minutes to get to a representativeAnd only one of them was helpful Regards, John [redacted]

March 8, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised, the payoff that was quoted to you on February 2, in the amount of $23,did not include the repossession or any other additional fees to reinstate the vehicle The payoff amount for this account is currently $ 25,and is good thru March 18, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the accountAny payoff amount quoted to you includes the unpaid principal balance of the account, finance charges currently owed from the date the last payment was received through the good thru date of the payoff quote; and any other fees that may be due, such as late fees Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

March 1, Re: Complaint ID: [redacted] [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on June 24, 2015, you signed a Retail Installment Sale Contract for a Chevrolet Cruze in the amount of $13,at an interest rate of 14.25%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 24, On September 26, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws A repossession fee is charged every time a vehicle is picked up, along with any other additional fees Our records reflect that you completed the reinstatement of this vehicle on September 29, On October 10, 2017, GM Financial received a check in the amount of $9,The payment was not sufficient to satisfy the loan balance and was applied to the principal balanceAn additional payment was received on February 17, in the amount of $which satisfied the loanDue to the issues you have experienced, a check in the amount of $has been sent to the address on file via FedEx overnightPlease be advised your account currently reflects a zero balance Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-#### Sincerely, GM Financial

March 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On November 14, 2016, you entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsYou have the option of terminating the lease at any time before the end of the lease term by returning the vehicle to the originating dealership or any other GM dealerYou will still be responsible for any remaining lease liability outlined in your contractIn addition, you will also be responsible for excess wear and use as well as excess mileage charges as described within your lease agreementPlease understand your early term liability will be calculated upon the sale of the unit GM Financial is unable to honor your request to void your contract or waive any contractual obligationsShould you have any additional questions regarding this matter please feel free to contact the Lease Customer Service Department at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not just accept the response from GM Financial as satisfactoryI will not be satisfied until GM Finance has corrected this matter completelyIf the tables were turned GM Financial would be calling me times a dayThis response will NOT let me change the subject line to I DO NOT ACCEPT THE BUSINESS'S RESPONSE Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it has not been solved yetMy GM Financial account number is : [redacted] Also, I called again last week before filing the complaint to the Revdex.com and was told I wojld be phones back within hours and I was not phoned backMy tax money is still missing Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The response does not address the issues raised in the complaintIt is a form letter response, created due to hundreds of complaints the same or similar to mine Regards, [redacted]

May 2, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that on February 23, you spoke with a GM Financial representative who advised you on how to set up and verify the Western Union Recurring PaymentsOn March 4, Auto Pay was set up online through MyAccountBoth of these payment methods are customer driven and initiated, and caused a double payment on your accountPlease be advised your account is currently set up on Western Union Recurring PaymentsThe Automatic Payment Plan was canceled on April 13, per your request, and an Auto Pay cancelation letter was sent to you on that same day A refund has been requested and completedCheck number [redacted] , in the amount of $was sent to the address of record on April 27, via overnight mail, with a tracking number of [redacted] Our records reflect that the check was delivered on April 28, We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused Should you have any additional questions regarding this matter please feel free to contact Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:? I already requested GM Financial to fix my credit reporting as it has damaged my credit and GM Financials has failed and as per Fair Credit Reporting Act (FCRA) I am going to dispute the accuracy of this item directly to the credit reporting agencies and have a FCRA case against GM Financials.GM financial has failed to provide any proof of notice and recordings of payment reminder/ collection notices and I would also report it to state on unfair and deceptive practices statutory law and also to consumer protection office that GM Financial has violated section 1681-2(a) of the Fair Credit Reporting Act.? This is totally unfair and not acceptable and I have full rights to get justice!? ? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***? [redacted]

October 25, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised as the refund was sent by regular mail, a tracking number is not available GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused Should you have any further questions or require additional assistance, please feel free to contact Customer Service directly at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: This response does not address any of my concerns in my complaint. I am well aware of the contract I signed when we purchased our car in 2009. My complaint was that the contract was not clear at the time of purchaseWe feel like we have been taken advantage of because of our credit history. I appreciate the explanation regarding the simple interest loan provided eight years later. Also, in regards to the eight deferments payments, in my complaint I explained that we had financial difficulties and that we were offered payment extensions. My complaint against this company is that they did not explain the details of these extensions AND if this was to help us, why did they allow us to do it eight times? This company is not helping customers I am filing this complaint so that this Bureau investigates the actions of this company and how it does business when it comes to individuals with a low credit history? I have my statements that show payments were made by the due date asked. My complaint specifically states that the statements provided by this company are misleading and confusing. I also stated that I have requested the total principal paid and the total interest plaid to this company and have not been provided this information. The only response provided by this company is providing me with information I already know and are not providing the information I have asked for. I have also mentioned that I had to sign an Installment Agreement with no date? The first statements received after this had no amount or due date on them, however, I was making payments the entire time. This company has not provided an answer to any of my questions and have only used this opportunity to publish my negative history which I am well aware of. It has been a tough eight years, I am not denying that, but still I think we should be treated fairly and without discrimination. Lastly, since the last correspondence, I have not received anything by mail. I have my statements from the past year and will gladly provide them to this Bureau. I do not wish for GM Financial to send me detail payment history. They have already sent me what they call a detailed summary and I could not understand any of it. I even looked into legal advice and they could not understand the paperwork provided to me. I have contacted this Bureau to investigate this company and how it has taken advantage of us and how it does not explain loan extensions and details clearly to their customers, they do not provide information requested by the customers in regards to principal and interest payments, statements are not clear and are misleading and this company has customers sign agreements with no dates. This is my request. I do not need this company to give me a break down of the loan I have had with them for the past eight yearsI would like them to just explain the specific items I have asked. Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to have the day delinquency removed that reported in January Please allow 30-days for this information to update and reflect accordingly Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####Sincerely, GM Financial