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GM Financial Reviews (4044)

July 27, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 22, 2014, you entered into a Retail Installment Sale Contract (“Contract”) with Lehman Hyundai Subaru Incfor the Saturn VueGM Financial was not present at Lehman Hyundai Subaru Inc(“Dealer”) during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial Please be advised, in order for a due date change to be processed on the account, the account must be current or brought current with the request of the due date change at the time it was requestedPlease note all previous due date changes were not processed because the account was not current at the time of the request A review of your account payment history indicates that a payment was received on April 21, 2017, in the amount of $with Conformation No [redacted] ; however, this payment was returned to GM Financial as unable to locate on April 25, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting Should you have any questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at ( [redacted] Sincerely, GM Financial

As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle, your Lease Account has been updated as of May 5, Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-#### Sincerely, GM Financial

March 20, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] y, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 20, 2018, to reflect the account with no credit marksPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

December 26, RE: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

October 20, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

December 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On June 16, you signed a Retail Installment Sale Contract for a Jeep Compass in the amount of $10,at an interest rate of 20.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 16, Please be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullAlso note that the vehicle could be transported to the auction at any time and without notice any time a vehicle is repossessed Our records reflect that you completed the reinstatement of this vehicle on December 16, Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at [redacted] Sincerely, GM Financial

May 7, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] ***? Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required.? At your earliest convenience, please forward me your social security number and account number.? Upon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: My account number is [redacted] and I have all the necessary documents needed to support my complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I no longer wish to call into GM Financial due to the extreme time commitment it takes to actually get a human being on the lineNo further follow up is needed because nothing will be resolved.? Regards, [redacted]

The account number requested is [redacted] , this is not resolved until the information has been reviewed further.?

March 10, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

August 6, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.com Please be advised that GM Financial will make the proper adjustments to your account as the payments are madeAs previously advised, payments are applied to the principal if the account is paid ahead We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer Included for your review is a copy of the Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Thank you for your responseWhile I am not disputing having a signed contract with your business regarding repayment of an auto loan for a Nissan Maxima, my contention is that such contract was terminated in December when I contacted your business and requested that the Nissan Maxima be repossessed and to this date, the Nissan Maxima is yet to be assigned for repossession During this entire ordeal, I have kept in constant contact with GM Financial and kept them abreast of what had been transpiringI contacted them in December shortly after [redacted] had been incarcerated and informed GM Financial that the police and my insurance company have not been any assistance in locating and securing my car even when neither of the registered owners were in possession of the vehicle When I initially contacted GM Financial in December requesting that the vehicle be repossessed, I was informed by GM Financial staff that although I am requested repossession, GM Financial was unable to do so with the account being current and was instructed to miss a payment first in order for repossession procedures to beginI did as instructed, and missed the December payment and called GM Financial after missing said payment and asked when the Nissan Maxima would be scheduled for repossession and was informed that, repossession procedures are not instituted with just one missed paymentI then missed January payment and contacted GM Financial and again asked when the Nissan Maxima would be slated for repossession and the customer service representative was again unable to provide the criteria or date when repossession procedures would begin My intent in missing the car payments is so that GM Financial can assist in locating and retrieving my Nissan Maxima, as they are my last resort in locating and returning my carI have made it clear in my multiple phone calls and certified letter to GM Financial that I am more than willing to pay all past due payments, repossession fees and relocation fees, etc once my car is located and returned to my possession and yet GM Financial has failed to begin repossession procedures disregarding my request and offer As lien holder, GM Financial has a responsibility to know the location of their investment and have an invested interest in its condition, by continuing to allow the vehicle’s location to be unknown and not in the possession of its owners jeopardizes the likelihood of locating it and it being in its original conditionThis has been the case for the past two months and as each day goes by, GM Financial runs the risk of the vehicle being further damaged and un-locatable which boarders negligenceIt is further punitive that GM Financial continues to report the late payments to the credit bureaus which adversely affects my credit score and ability to purchase a home and additional vehicle yet does not take action to repossess the carThe credit reporting by GM Financial is not the full story, while the payments have been delayed, it is only so GM Financial can begin locating the vehicle and once that is done, payments will resume and fees associated in doing so will be paid As mentioned before, the original September 10, contract for the Nissan Maxima was terminated by myself in December when I requested (prior to any missed payments) that GM Financial located and repossessed the Nissan MaximaAgain, in January I requested by phone and certified letter that the vehicle be located and repossessed, each request was met by GM Financial with no response or inaction to locate the vehicleGM Financial is just as responsible for the late payments as I am as they have failed to act to locate and repossess the car yet report the late payments to the credit bureaus without the explanation of my offer to pay such late payments once vehicle is locatedWhile when signing the contract on 9/10/15, both owners were employed full time and married, since then, the parties have separated and will be divorced in March and Mr [redacted] is incarcerated in LA County, CA jail, unemployed with no way to pay for the vehicleI am not responsible for what another owner chooses to do with the vehicle and if I continued to pay on a car where I am unaware of its location, it would only perpetuate the fact that I would not have any idea of where my vehicle is or any hope of it returning to my possessionI am only requesting assistance from GM Financial to locate and return the vehicle to me as I am the only owner that is in a position to repay the auto loan and upkeep the vehicle Regards, [redacted]

Account# [redacted]

October 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On September 16, 2013, you signed a Retail Installment Sale Contract for a Ford Escape in the amount of $18,at an interest rate of 12.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 31, On September 29, 2016, the decision was made to place the vehicle out for repossession, as allowed by the contractAt this time the account was days past dueGM Financial received a payment in the amount of $on October 11, 2016, this information was also confirmed by your bank Our records reflect that we last spoke with you on September 28, Please be advised numerous efforts were made to contact you with regard to the statusThe last payment on record prior to the repossession was made on August 19, in the amount of $374.74; at which payment was applied towards your June installment due date and partial payment for the July installment paymentA repossession fee is charged every time a vehicle is picked up, along with any other associated feesPlease note that if the vehicle is not reinstated or redeemed, the vehicle will be sold at a private sale Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.You will need to? contact Western Union for proof of? MTCN# [redacted] Should you have any further questions regarding this matter please contact Western Union directly.Sincerely,GM FinancialSincerely,GM Financial

August 5, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:The business is refusing to make right the cost of acquiring lien release letters I should not have had to pay for had they done their job in the first place Regards, [redacted]

December 11, RE: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 12, Re: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information Please be advised, GM Financial submitted an update to the credit reporting agencies to ensure accuracy of the current status of your accountThe credit bureau reporting agencies can take 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial Should you have any additional questions or concerns with regards to this matter, please feel free to contact GM Financial directly ###-###-#### Sincerely, GM Financial

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Address: P.O. Box 9000, Lutherville, Maryland, United States, 21094

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