GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in your Lease agreement, you are responsible for Excess Wear and Tear and Excess Mileage charges as described within the LeaseTotal
termination charges are calculated after the Lease Termination Inspection is done to the vehicle
As a courtesy, GM Financial waived the Wear and Tear of $for the Lease of another GM vehicle
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the
Revdex.comI would like an opportunity to address your concerns,
however more information is requiredAt your earliest convenience, please
forward me your full account number or social security numberUpon
receipt of
this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592893, and have determined that this does not resolve my dispute
I do not feel comfortable providing my social security or account numbers over the internetWith the information I have already provided, they should be able to find my account.Regards, *** ***

Complaint: ***
I am rejecting this response because:I should not be penalized for error on GM Financial and the dealershipI spoke with a manager named *** and already provided all the required documentation to expedite the payment and was told the check would be issued in 3-5daysI even requested follow up calls from gm fincial to ensure everything was ok and the payment was issued, that I never receivedI called myself to check on the situation to where I was hung up on multiple timesI would like the refund check issued nowNot on Dec
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Is there anything that you can do to assist me trying to get my loan paid off as you have gotten A lot money from my loan than what I originally borrowed when I purchased the car, even if you could just waive the late fees that have accrued the account and make me current so I can have a fresh start with the remaining of my loan I would greatly appreciate this help Thanks
Regards,
*** ***

July 13,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 18, 2014, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Chevrolet Cruze in the amount of $16,at an interest rate of 18.00%The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
On May 31, 2018, the vehicle was involved in an accident and was subsequently declared a total loss by Go Auto Insurance (“Go Auto”)On June 28, 2018, GM Financial received a payment from Go Auto in the amount of $5,The GAP proceeds in the amount of $2,were received on July 6, As per your contract, the payments were applied to the balance of your account effective May 31, We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts you owe under this contract in any order we chooseInsurance proceeds will only be applied to the principal balance of the accountThe insurance proceeds received from Go Auto and GAP have been applied to your account balance and were not enough to pay the amount you owe
Please be aware, GM Financial suppressed credit bureau reporting temporarily during a recent system enhancementOn July 13, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status and balance of your accountPlease allow the credit bureau reporting agencies up to days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
I have included a copy of your account payment history for your reviewYou may contact our total loss department directly at ###-###-#### to make arrangements on your remaining account balance
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Your company is a load of crap
Regards,
*** ***

In my contract it does not say that I have a daily since 6% interest rate and you guys are charging me that you guys are a bunch of predatory lenders stealing from poor people your contract is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Account # *** ***Chevy Tahoe *** *** *** ** ** *** ** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial’s position regarding this matter has not changedPlease understand that how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth-In-Lending DisclosuresFinance Charges have been assessed as per your Contract and are within the maximum amounts permitted for this sale by state or federal lawExplanation of this type of interest accrual has been provided to you on more than one occasion in writing and over the phone throughout the life of your loan. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: there is still no resolutionFrom the past months I have learned that GM Finacial is full of “talk” but has follow-through
Regards,
*** ***

February 15,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They act like they cant pull up my info without the account number or social but I see for NOW they've stopped callingAcct # ***Now never call me again!
Regards,
*** ***

February 8,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 18, 2014,
you signed a Retail Installment Sale Contract (“Contract”) for the Buick Verano in the amount of $19,at an interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 2, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
Please be advised, GM Financial cannot provide you with the vehicle title until the account balance has been satisfied
I have included a copy of your contract for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-***
Sincerely,
GM Financial

December 23,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the
remaining balance of your GM Financial Lease account has been waived
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial Lease Customer Service directly at *** ***
Sincerely,
GM Financial

May 21,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records reflect a payoff was received in the amount of $and was applied to the account with an effective date of January 1,
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing On May 10, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your account to reflect paid in full Please allow the credit bureau reporting agencies 30-days to reflect these updates We apologize for any inconvenience this has caused and appreciate your patience
I have mailed a copy of the paid in full letter and a credit rating letter for your review If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the response but unfortunately GM Financial has not reported truthful or accurate information to the credit agencies I have provided an accurate timeline in my previous response and have not been given any information on why my confirmed recurring payment was cancelled and why I was not informed of this in order to correct the mistake made by GM Financial Based on GM Financials statement and by several customer service representatives at GM Financial there was a mistake made that cancelled recurring payments If it was not your mistake, then why were my late fees waived? I was never charged a late fee and set up a recurring payment for a second time as soon as I knew my payments were not going through I was assured several times before this that the recurring payment problem was resolved but obviously this was not the case It was clear that I made several attempts to make sure my payments were set up correctly but there was miscommunication with GM customer service representatives and some internal problems with the system

Complaint: ***I am rejecting this response because:I have received a letter of Leon release via FedEx this morningI have not however received the check for the balance of the payoff.Regards,*** ***

March 7,
*** *** ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that you made a phone call to GM Financial on February 22, to cancel your Auto PayOn February 27, a payment was drafted in the amount of $Please note that your cancellation request must be received at least days prior to your payment date to ensure cancellation
Please be advised that the payment received on February 27, was returned by your bank due to “Stop Payment” on March 1, In efforts to resolve this matter, a refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 30,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The check in the amount
$2,785.64, has been located*** *** sent the check with an incorrect VIN, causing the check to post to a different accountA request was submitted to release the funds to your account and should be posted by June 1, 2018, effective the original date received
We apologize for any inconvenience you have experiencedShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial