GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your additional comments and would like to provide the following information. Below is the breakdown of the payoff quoted to you yesterday:PAYOFF GOOD TO DATE: 9-05-NET PAYOFF: $4,PRINCIPAL AMOUNT: $4,INTEREST DUE: $LATE FEES DUE: $PAYOFF INTEREST PER DAY: $ This information is supported by your account payment historyPayments from Progressive and your GAP claim have been accounted for in this amountThe interest amount included in the payoff quote is slightly higher than that reflected on the Account Payment History as the payoff quote is good through September 5, GM Financial is aware that there may be a refund owed due to the cancellation of your extended warranty in the estimated amount of $228.64; however, to date GM Financial has not received this refund from your originating dealership and cannot include this amount in the current payoff quoted, until it has been received. Please understand that the account will continue to accrue daily interest and report to the credit reporting agencies as stated in your retail installment contract. Should you have any further questions or require additional assistance, please contact the Total Loss department at ###-###-####. Sincerely,GM Financial

March 7,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records
indicate that GM Financial issued a refund check in the amount of $on March 6, via *** tracking # ***
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 28,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

August 15,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has
been requested, a check in the amount of $will sent in the next few days to the address on filePlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

February 8,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please understand that we have provide all the documents we are able to provide, concerning the sales tax paid on behalf of your lease account to Pennsylvania State Sales TaxThe payment was paid using permit number ***, as there are not individual checks sent for each accountPlease understand GM Financial does not have a check number to provide to you
Should you have further questions or require any additional assistance, please contact Customer Service at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. GM Financial would like my account number. I am sending this through you to forward to them. My account number is ***. The last four digits of my SSS # are ***. Please let them know that I do not want any information that tells me that I need to take another step to get my car title which is what I have been given for the past months. It was paid off through them and I never received it, DMV in California never received it and it is not at the WV DMV. They should have it and I would like for them to send it to me.

July 19,
Re: Complaint ID: ***
*** A***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 16, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 6,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With
the information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of the inquiry dated April 22, and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at *** ***
Sincerely,
GM Financial

June 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the lease agreement
(See Page 2, under Registration, Parking Tickets and Taxes), you must pay all parking tickets, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demandBased on a review, your account reflects that GM Financial remitted a check on December 29, for Toll Bill Number *** in the amount of $If you have paid this toll directly, please provide a copy of the receipt as proof of payment to GM Financial at fax number *** ***
Toll invoices are generally sent to you by the toll authority and may also be sent to GM FinancialAny invoices received by GM Financial are forwarded to youWhen a secondary notice is received from the toll authority advising the toll charges are unpaid, GM Financial will pay them and bill them to you through your lease accountIt is your responsibility to pay any tolls relating to the leased vehicle in a timely manner
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Earlier earlier in the year when GM Financial call themselves making their system better A lot of people account was screwed up a including mine minesIf I have 100% Auto Assurance coverage full coverage that means and and percent gap insurance coverage the car should have been paid off completely without them keeping my money and having to continue on paying GM Financial is not making any logical sense
Regards,
*** ***

Thank you for forwarding the
correspondence sent to the Revdex.comI have reviewed your
concerns and would like to offer the following information
Please be advised that GM
Financial has submitted a request to the credit reporting agencies to have
the
GM Financial inquiry removedI have attached the letters mailed to you as well
at the credit reporting agencies
Please feel free to contact
our Customer Service department at ###-###-#### should you have any further
questions or concerns
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 7,
Re: Complaint ID: ***
*** ***
Dear Ms* ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that GM Financial issued a refund check in the amount of $on February 12, to the address on fileAn additional refund was issued in the amount of $on February 26, We received a request on March 6, to cancel and reissue check # *** in the amount of $This request has been submitted and is being processed
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because I have already sent you evidence that the money was taken out of my bank account but WHY DO I HAVE TO SEND YOU MY BANK ACCOUNT TO SHOW YOU THE CREDIT CAME FROM MY BANK ACCOUNT WHEN YOU HAD NO PROBLEM TAKING THE SAME PAYMENT FROM THIS ACCOUNT FOR 3 YEARS. I have already sent the bank account information. If I have to get an attorney involved or refer this to the State Attorney General I will. This is not right. The account has a credit balance and should be sent to the name on record that you have been taking payment from with NO PROBLEM for years
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide the full GM Financial account number in questionUpon receipt of
this information I will research this matter Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

January 8,
RE: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial has backdated the payment received on September 9, to August 11, 2015; the date the original check intended for payoff was received
by the payment processing center in Phoenix, AZYour account is now closedGM Financial has also submitted an update to the credit bureau reporting agencies on October 12, updating the payment history and close date of your accountPlease allow 30-days from this date for the credit bureau reporting agencies to reflect these changes.Should you have any further questions or require additional assistance, please contact Customer Service at 1(800)284-2271.Sincerely,GM Financial

I am rejecting this response because: The information provided by GM in response to my claim is not accurateI enrolled in automatic payments as soon as I purchased my vehicle and for some unknown reason GM altered my payment planGM claims that I was contacted "several times" about the delinquent payments, but I never once received a phone call, an e-mail, or a physical letter in the mailSimply looking at the phone records of my mobile phone (the only phone I have) would clearly demonstrate that GM did not follow protocol in reaching out to me as a customerThe missed payments never even appeared on my credit report until AFTER the car was actually repossessed which only adds to the dubiousness of this circumstanceOther than in this case, I have never missed a payment on anything in my life and my car payment is by far the lowest one that I haveIf I was contacted even one time, I would have instantly called GM and fixed the problem.The first time that I received any sort of notification about the repossession was they day AFTER the car was repossessed when I received a physical letter via certified mailI don't know how their records indicate that they contacted me, because they did not.When speaking with a representative from GM, they claimed that they called my mother's cell phone one time the month before the repossession, though I have no idea why, unless they mixed up our accounts when we were purchasing our carsWe purchased our cars at the same time, but they are be two totally different accountsWhen I signed up for my lease, I included both my phone number and e-mail addressed as means of contacting me; yet, I never received any kind of notice.I just don't understand how several employees from both *** *** (where I purchased my vehicle) and GM Financial (the company responsible for this issue) could be stating again and again how this issue impacted several people who purchased vehicles during the month of January and the company can't just help me remedy this problem by reporting on the potential errorWhy would a customer simply not make any payments after purchasing a car only to pay ALL of the delinquent payments off (plus the ludicrous towing and holding fees) the next day after their car was repossessed unless they were an innocent?Online websites dedicated to business reviews are littered with complaints from customers who experienced problems with their payments being unexpectedly cancelled (their automatic payments being depopulated) and being charged beyond the end of their lease in January.I am quite frankly shocked that GM would be so callous as to claim that this is they're reporting "fair and accurately" when there seems like an endless amount of evidence verifying my claimsI cannot believe that a business is allowed to operate this way and damage someone's name and reputation based on a "systems error" that several of their own employees have admitted likely caused this issue and yet in this correspondence through the Revdex.com, they have not addressed that issue once.I feel as though I am really not asking very much of GMThey claim that they "reviewed my account" and saw that a phone call was made, but the actual specifics of my complaint (namely the fact that a system reboot wrongfully altered my account without my knowledge and that they seemingly contacted the wrong customer) are really not being addressed here. Regards,*** ***