GM Financial

September 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be
advised the title was released on September 13, via FedEx overnight tracking number ***A refund is scheduled to go out on September 23, and will be sent via regular mailIn order to expedite the refund process, proof of cleared funds are requiredPlease fax in a front and back copy of the cashed item to (***) ***-***, so that we may expedite the refund process
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at (***) ***-***
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

February 27,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 7, 2013, you signed a lease agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a
monthly payment in the amount of $per month, due on the 7th day of each monthGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to comply with your request to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial’s Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Although I finally received my registration information as indicated in GM Financials response, my account balance has never been fixedThey are saying I still owe almost $1,for taxes and the lease assumption feeI can provide a copy of a check as proof that I paid thisI sent two emails, called, and explained it to the lady that called me to let me know I owed this money and asked me how I wanted to pay itI should only owe $- $on 10/I don't know how I haven't received any credit from GM Financial for this hassle or the courtesy for someone to call and apologize for this happening and caring enough to try and rectify the issueFrankly this is the only way I can get GM Financial to take any action and I've lost faith in them completelyI'm not looking forward to the end of my lease when I have to turn this car in and they try to gauge me for my complaint as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GM Financi** was aware of the issue regarding insurance claim, claim was paid therefore fees should be paid by GM FinancialAs Insurance claim retroactive payment for claimYes we did speak as well just because claim was not paid at time of incident GM Financi** was also made aware that I was dealing with getting the claim paidAn issue beyond my controlIt is not my fault that GM Financi** responded so quickly in retrieving the damaged vehicleTherefore, no fees would have occurredOnce insurance paid claim GM Financi** should have adjusted my accountSince they feel the way they feelI'll take this issue to the news, get a lawyer if need be and as a consumer I feel like this as long as I owe GM Financi** they will never go brokeAlso there are plenty of dealerships that I can purchase a vehicle throughAs a consumer I was trying to rectify this situationAs I stated before due to issues beyond my control the claim was paid at a later said dateIt's not my fault they didn't wait as I was in the motions of rectifying the issue on my end to resolve thisAnd it was the claim was paid and due to how GM Financi** reported the claim to the insurance company as I purchased back the vehicle as I was told by the insurance company I don't owe GM Financi** a damn thing.
Regards,
*** ***

February 14, 201*
Re: Complaint ID: ***
*** ** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On July 9, you
set up a Western Union Recurring Payment Plan online, in the amount of $*** to be drafted on the 10th each monthOn February 10, your tax rate increased causing your monthly installment to change from $*** to $*** as notified in your billing statementThe recurring payment amount was no longer sufficient to cover your monthly installment, causing your account to become delinquent
In an effort to resolve this matter, GM Financial has submitted an update to the credit bureaus to remove the derogatory mark and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-days
If you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our research concludes that your options for payment will be payment by phone, and IVR with debit cardSome of these payment options are provided by Western Union and are subject to a convenience feePayment option available at no cost is via mailPlease understand Auto-Pay and payments online are restricted anytime the account has had or more Non-Sufficient Funds returns
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I do not believe that your company can still feel that offering me an additional to days to resolve my credit issues as justI gotten in touch with your establishment days prior without resolveI have been terribly patient with your company and all I received was falsehood and double talkIt is not my intention to get the Revdex.com involved in this matter, but you have left me no choiceI would have never expected this behavior from your establishment nor do I believe that you are offering the same offer that I was left with before I contacted the Revdex.comYou have truly hurt me as a customer as my credit score is very important to me and mine as we try to establish our futureI am a very disappointed and dissatisfied customer

March 20,
Re: Complaint ID: *** *** ***
Dear Ms***y,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 20, 2018, to reflect the account with no credit marksPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I am rejecting this response because: That is the problem i'm really going through with GM financial, full of liesI was told my check would be overnight to me; that was a liedI requested GM to return my check in the self address priority envelop I had mailed to them with their checkA supervisor I spoke with on Monday 4/30/told me I should be getting my check no later than Tuesday 5/1/18, when I called yesterday Tuesday that I didnt receive the check in the mailI was now told again that the check was mailed out yesterday via regular mail, instead of overnight or priority self envelop that I gave themEven the supervisor lied to meGM financial is full of liesi'm happy I paid off my loan and never wish to do business with GM againI just want my moneyThank you for your assistant.Regards,*** ***

Complaint: ***
I am rejecting this response because: this is the same response that we have been told everytime we talk with someone Until this is completed there is no substantial reason why we should trust the "automated" response by your company We talked to people in the last days that have ALL assured us that this will be taken care of Yesterday 4/26/I was told that the release was going to be faxed to me by today Surprise, surprise, that did not happen either Due to the lack of actual response and action on GMs part, we have contacted a lawyer and begun legal proceedings against your company for failure to comply and undue hardship
Regards,
*** ***

December 20,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On June 16, you signed a Retail Installment Sale Contract for a Jeep Compass in the amount of $10,at an interest rate of 20.95%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning July 16,
Please be advised that to be able to reinstate the vehicle, all past due payments, late charges, impound and repossession fees must be paid in fullAlso note that the vehicle could be transported to the auction at any time and without notice any time a vehicle is repossessed
Our records reflect that you completed the reinstatement of this vehicle on December 16,
Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I am aware of when my payment is due, that is not the issueThe issue here is the customer service is telling me when to make a payment to avoid being reported as late to credit bureau and when I do make the payment as told is being noted as late paymentHaven't had an issue before until your system update that has messed up payments or your webpage goes under maintenanceThat is not my fault you had upgrade issuesWestern Union payments are processed the next day so I would be considered late either waySo wanting me to use Western Union as an option for payment on 30th day to avoid being reported late is not a good suggestionI have days to make payments to avoid being reported so I shouldn't be told to not make payments past due date
Regards,
*** ***

March 16,
Re: Complaint ID: *** *
*** *** Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely
GM Financial

November 29,
Re: Complaint ID: ***
Denise ***-***
Dear Ms***-***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On
November 17, at 9:53am, you set up an ACH payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***At 10:33am on the same day, you set up a debit card payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***As these types of transactions are initiated and authorized by the customer only, any changes to the payments would need to be made by you prior to processingUnfortunately, GM Financial is unable to honor your request to reimburse the $in fees charged by your bank, as the issue was not caused by GM Financial
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ***
Sincerely,
GM Financial

I am rejecting this response because I have the information that proves they are wrong and that we had nothing to do with this company nor did they have absolutely no business involvements with usTherefore they need to stop lying to the credit report businesses and take their business name and what they fraudulently wrote in our credit reports OUT OF THERE permanently I have the papers which state we had never been involved with GM FinancialWe were done paying our car loan off when they came inThe information they have is inaccurateWhat we have is very much accurate and I am NOT letting this gYou retract yourselves right out of our credit reports..or you will answer to someone in a court of law

October 2,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 7, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of the referenced Chevrolet CamaroWithin the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on February 06,
Please be advised the legally required “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” was mailed to your address of record on October 14, Further review of your account reflects an amended “Notice of Our Plan to Sell Property” was mailed to your last known address of record via certified mail on November 21, All certified items were returned to GM Financial as unclaimedAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your last known address of record on December 31, 2014, at this time a deficiency balance of $11,remainsOur records reflect this item was not returned to GM Financial
Please note, the Statute of Limitations acts as a bar to filing a lawsuit on the debt, but does not require GM Financial to automatically stop all collection activities and does not govern or contain dictates regarding the reporting of the account to the credit reporting agenciesTo inquire about the exact date the GM Financial trade line will be removed from your individual credit bureau reports, please contact the credit bureau reporting agencies directly
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
I am rejecting this response because: If you looked into my file you will notice that myself and *** from PSECU have stated that the notarized letter that was sent to me was not acceptable to the Department of TransportationThey claim that the money was never received and that just providing the tax number is not proof that the money was sentThat is why I am asking you to provide the cheque number or another form of proof that my tax money was paid to the stateIf the money was sent to the state, it should be no problem proving that it was in a different form other than the letter and the numbers you provided. As for calling your tax department with questions, that is a waste of my timeI have talked to the tax department, escalations department, mangers and others to resolve this issueThe call always ends in "we will phone you back with an answer" and they never doExtremely poor customer service. At this point I am absolutely disgusted with your companyHow many times do I need to request a different form of proof?
Regards,
*** ***