GM Financial

July 2, Re: [redacted] Complaint ID: [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information Consistent with our obligation to report only accurate information, GM Financial suppressed credit bureau reporting temporarily during a recent system enhancementPlease note, monthly reporting has resumedUnfortunately, GM Financial is unable to honor your request to provide monetary compensation We apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-#### Sincerely, GM Financial

December 1, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that on April 7, you were informed by a GM Financial representative that a payment returned to GM Financial on January 19, Please be advised that numerous efforts were made prior to that conversation and after to contact you about the status of the account As a courtesy, GM Financial waived $of the late fees on the account Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

August 10, RE: Complaint ID: [redacted] Dear Ms [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please note that the payment you made on June 9, was returned to GM Financial as a stop paymentThe dealership called for a payoff before this payment reversed so the amount quoted was with this payment includedOnce the payoff posted to the account and the payment made on June 9, reversed, it left amount owed on the account As a courtesy, GM Financial has submitted a waiver of the remaining balance and requested a closure of the accountPlease allow 7-days for the request to be completed Please feel free to contact our office should you have further questions or concerns regarding this matter Sincerely, GM Financial

September 27, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised our records reflect the title for the Volkswagen Jetta was delivered to the address you provided on September 26, We apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response becausehere we go again with this garbage of you not addressing why if it was not A THREE MONTH DEFERMENT why my term? Went from - months?! Nor have you addressed the times I HAVE CALLED GM or the fact you placed funds in a manner? That was not aggreed too!! You have got to be the worst financial institutionYou also failed to adress the fact that I am willing to pay but umlike all the emails ? said ? was never given any optionsIf you do not address these things you will be hearing from an attorneylol? Regards, [redacted]

February 14, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredIf you are unable to provide this information, please contact GM Financial at (800) 284- Sincerely, GM Financial

March 6, Re: Complaint ID: [redacted] [redacted] Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Per our conversation on March 6, 2018, GM Financial verified that you received the title for your account ending in *** We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: GM Financial received funds from me which were lost for weeksI have yet to receive an explanation for how this happenedPersonally, I feel that the credit should remain on my account and the money should be refunded to meMore importantly, I hope this response serves as a warning to other consumersThis situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degreeI felt helpless throughout the entire experienceUltimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for weeksThere was nothing I could do and no way to hold them accountableI did not feel like resolving the issue was a priority for GM Financial Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do want to add however that the fact that when I go to make a payment due it makes no sense why it wouldn't show the amount that is owedEVERY other creditor I have bills with ALWAYS shows the amount due when I go to make a payment online Also just want to add the fact that the customer service I dealt with while calling GM was so unprofessional and I will never do business with GM in the future once this lease is up Thank you for doing the right thing however it would still be nice for the website to be accurate when making a payment Regards, [redacted]

This is not fair, that is not what I was told when I called regarding my paymentI am so tired of? complaining? with your company and how? I've? been treated and been pushed around, I will pay, but what I want is to even it at 1500, remove me from my collection and I will have my account on auto pay, that is fair from everything? I've? been through with this company

July 10, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] W [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Your GM Financial account reflects that you have a simple interest loan This means that your account accrues interest dailyPayments received are automatically applied toward your monthly installmentsFunds are first applied to the accrued interest and then to reduce the principal balanceIf, in the future, you send additional funds and would rather have them applied directly to the principal balance, please notify us after the payment has been received A review of your account indicates that the recent payment overages have been applied towards your principal balance, as requestedWe apologize for any inconvenience you have experienced as a result of this situationShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com: Here is my account number for GM financial to research my account.? [redacted] Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information GM Financial has reviewed your concerns regarding calls made to the telephone number of ###-###-#### and has submitted a request to have your contact information placed on a Do Not Call list to ensure no further calls will be made GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused Should you have further questions or require any additional assistance, please feel free to contact me directly at the number listed below

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of the account reflects GM Financial sent a release on June 17, to Reliable Recovery for the Kia Soul Please be advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How do I reach out to them to send my info over to them to get this taken care of? Regards, [redacted] ***

I am rejecting this response because:This is completely unacceptable and I will be filing a complaint with the Attorney General and disputing with each credit agency directlyFurther, I will never purchase a GM vehicle again if this is not resolved.? The response you provided is and fabricated for two reasons:- There was NO email sent to me notifying that auto pay was shut off or that a balance was due- You are not understanding the what I am saying for the voicemailMy name was stated, there is no dispute thereHowever, AT NO POINT DID THE INDIVIDUAL CALLING STATE WHO THEY WERE OR THAT THEY WERE WITH GM FINANCIAL, NOTHING TO INDICATE WHO IT WASIf they said "This is GM Financial" this never would have happened.? As mentioned, I will file a complaint to the Attorney General and with each credit agencyI will also be reaching out to the dealership letting them know of your practices and will not ever purchase a GM vehicle again due to ways your company conducts businessI will continue to escalate this as far as it will go and have no problem spending money to do soI will make sure that every individual I know understands the corrupt way you do business.Resolve this matter like a morally just company wouldIt is in no way shocking GM went bankrupt years ago and it seems has learned nothing since.Regards, [redacted]

February 13, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information An update has been submitted to the credit bureau reporting agencies to remove the day delinquency marks reported the months of November and December of Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at (***) ***-*** Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationGM Financial has not changed its position regarding the status of your account Payments are posted to your account the same date they are received by the payment processing centerIf you choose to mail in your monthly installment payment, GM Financial is not responsible for delays in delivery or the loss of the payment by the United States Postal Service (“USPS”) If you would like to avoid additional mailing time, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comSome of these payment options are provided by Western Union and are subject to a convenience feePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment Plan GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial’s Lease Servicing Department at 1(800)369- Sincerely, GM Financial

My reason for rejecting the response is that GM financial never told me or explain that only certain percentage of my payment towards the car was going towards the car payment GM financial is trying to defraud meIt's unfair how GM financial is operating their business, it's very unfair and frustarting to consumers Revdex.com please look more in to this matter

The account number requested is [redacted] , this is not resolved until the information has been reviewed further