GM Financial

January 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On January 18, at
8:51am, you set up an ACH payment in the amount of $using Western Union Speedpay Online, the confirmation number provided to you for this transaction was ***At 9:33am on the same day, you set up an additional ACH payment in the amount of $using the Western Union Speedpay Mobile, the confirmation number provided to you for this transaction was ***These two transactions were applied to your January 10, and February 10, installment payments
As these types of transactions are initiated and authorized by the customer only, any changes to the payments would need to be made by you prior to processingYou may fax proof of cleared funds to your Customer Service Department at 1-888-744-in order to request a refund of the February installment paymentPlease remember to include your account number on any document faxedPlease be aware, once the proof of cleared funds document is received and processed, a refund check would be mailed to your address of record
If you have any additional questions regarding this matter, please feel free to contact GM Financial at 1-800-284-
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I would also like to add that if there was derogatory information to report, I believe that would have been reported with no problem and if GM financial is making updates to their system, some type of communication should be made with their customers so that we are aware and can make adjustments and arrangements if we need to Just like customers are expected to communicate, the companies should do the same
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It does not provide resolution nor does the company take responsibility. All it states is that GM is reviewing the account. How long will that take? Will they provide their response through the Revdex.com? They say they will write me....but, who knows when that will be and the Revdex.com should be able to clearly see the response and the action GM takes. All communication at this moment should include the Revdex.com until I feel my complaint is resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***account #***social#358

I contacted GM Financial on Thursday, January 28, to follow up after reading the response they provided to the Revdex.comI spoke with supervisor (***), who let me know the check had been mailed to the incorrect address (a previous address in Houston, TX) and that GM financial would overnight the check to me at the correct mailing address in Hawaii, which is my current residence As of Sunday January 31, 2016, no check has arrived

July 20,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional time for your request to be
reviewed Once the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Complaint: *** The account number for further research is ***Please confirm that contact and arrangements were made and PLEASE stop further contactsWe are well aware of the account status and are working to get the account back to current status as quickly as possibleJust please stop the multiple phone calls every day
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your
social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

October 20,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that check number *** received on September 11, 2017, in the amount of $28,was cashed by GM Financial and then was returned as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at (800) 284-
Sincerely,
GM Financial

July 12,
Re: *** S***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be aware, GM Financial is an indirect lender and
all credit applications are submitted through an affiliated dealerOn April 21, 2018, an application for credit was submitted through *** ChevroletGM Financial was not present at the dealership during the negotiations, however, our records indicate that GM Financial was unable to accept the initial terms requestedGM Financial is required to send the applicant a notice of adverse actionA secondary notice that reflects the specific reasons we were unable to offer you financing has been requestedPlease allow 7-business days to receive the notice via regular mail
Should you have any additional questions or concerns with regards to this matter, please feel free to contact GM Financial directly ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust minutes ago I logged onto the website to thank you for fixing TransUnion and Experian and I thanked you for the checkHowever I did ask about Equifax since Equifax is still showing as outstandingI understand now (after reading your response here) that the delay is on them. I sincerely thank you for resolving the matter.
Regards,
*** ***

November 30, 2016 Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised a judgment is a public record and is reported by the courts, not GM FinancialPublic Records are also reflected on the credit report separately from any creditor tradeline informationThe balance reflected on the GM Financial tradeline is the deficiency balance of your account. Our research concludes that the status of your account has been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting. Please be aware that Harvest is servicing your account balance on behalf of GM FinancialIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***. Sincerely, GM Financial

March 31, 2017 Re: Complaint ID: *** *** *** Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like
to offer the following information Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law Late fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timeThe account is current as of the date of this letter. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***. Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT Sincerely,GM Financial

Here we go again!! I bought out my lease on 8/22/from GM financial accountGM Financial eventually got everything figured out and transferred ownership to meThen on 10/9/15, reported to credit bureaus I was lateThen on 10/11/2015, reported an improved payment statusBoth of these are affecting my credit reportI have been trying desperately to get them removedComplaints with Revdex.com were filed )I talked to your office on 1/29/about how these erroneous entriesYou told me to call gm financial againWhich I did on 1/29/They told me they would have them removed once againWell guess what? Now I'm really upset because NOW they ADDED another IMPROVED payment on 1/30/16????!!!!!! What the heck???!!!! Are these people stupid or what??!!! Do I have to sue them and get an attorney involved? I thought the Revdex.com is supposed to help consumers resolve these issuesTranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Please FORCE GM FINANCIAL TO REMOVE NOW ALL THREE ERRONEOUS CREDIT DINGS ON MY CREDIT REPORT!!!! I will NOT ACCEPT ANYTHING AND ANY RESOLVE UNTIL GM FINANCIAL CAN PROVE IN WRITING THAT THEY HAVE DONE SO!!!

Complaint: ***
I am rejecting this response because: GM is not looking at the documentation submittedThere was no possible way for us to know that the May payment did not go throughThe evidence clearly shows that a payment was made with a transaction numberThis is the only thing that is available on the website as far as history is concernedThere were no phone calls to notify us, and absolutely no correspondence that something was wrong until after the fact of reporting this to the credit bureau.In addition, we are using the same account that was provided for May and there was nothing wrong with June, July or August payments, unless there is problem with the beginning of the accountWe can not tell anything from this websiteIt is not user friendly and not conducive for communication. If this can not be resolved through Revdex.com, we will continue to seek other ways to rectify GM's misinformation and communication in regards to our account
Regards,
*** ***

March 2,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your
GM Financial account ending in *** has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly payment due for January 1, Your account is currently due for March 1,
As of the date of this letter, GM Financial determined there are no credit marks or late fees on the account
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.com (”Revdex.com”)I have reviewed your concerns and would like to offer the following information. The address of record for the account will always be the garaging address for the vehicle; however, our records reflect that the PO
Box address is reflected as your Billing Address Please note that after choosing your payment option online, either ACH or ATM/Debit Card, you are able to edit all fields under the Account Information section of the payment with the exception the GM Financial Account Number. The editable fields include:First Name, Last NameAccount Address Line or PO Box NumberCity, State, ZipPhone NumberEmail Address Under the Payment Information section you may edit the following fields:Payment DatePay Other Amount We apologize for the miscommunication; however, should you have any further questions or require additional assistance, please feel free to contact GM Financial Lease Servicing at 1(800)369-5212. Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and provided requested information
Regards,
*** ***

August 29,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial