GM Financial

Complaint: ***I am rejecting this response.Thank you for giving me the same information that you have already given me multiple times but I don't think you are understanding my situationI made one November payment (on 11/30/18) but your company TRIED TO TAKE OUT MORE PAYMENTS FROM MY ACCOUNT, after 11/30/WITHOUT MY CONSENTMy account was over drafted once on 12/1/by GM Financial due to insufficient funds before I put a stop payment (on 12/5/18) before the second transaction attempted to come out of my account (it was pending on 12/4/18)I have sent a money order to your business yesterday afternoon, GM should receive either 3/10/or 3/12/in the amount of $(which I would like refunded for the errors made by GM)This amount was the payoff amount I was given since that is all I owe to GMHowever my account says I now owe monthly payments on 3/20/(screen shots are attached)This should not be correct since my bank has already paid GM off for my car when refinanced. Dealing with GM has been such a hassleI have been in contact with multiple people who cannot tell me why GM tried to take out payments of $from my account AFTER my payment on 11/30/was made.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have told you on multiple occasions, including in the letter to Revdex.com, that there is no check copyI provided the proof via my bank statementPlease remove the late payments from my report ASAP
Regards,
*** ***

You did not provide any additional info at all?

April 21, 2016 RE: Complaint ID: 11404664Beverly Marie Davis Dear MsDavis, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

March 21,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at ###-###-####
Sincerely,
GM Financial

July 27,
RE: Complaint ID:
*** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I received a call from the lender shortly (days maybe) after signing the contract for the car asking me questionsI answered her questions and after I did so she welcomed me to the GM family and advised me I would be getting a welcome packet in the mailMy Credit Application was approved based on my income and credit at the time in December when first sent from the dealer
Regards,
*** ***

April 13, RE: Complaint ID: *** Larry Gaither
Dear Mr***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Thank you for your recent request to reduce the Annual Percentage Rate on your Motor Vehicle Retail Installment Sales Contract (“Contract”) with regards to the Service Member Civil Relief Act (“SCRA”), or other similar state lawUnfortunately, according to SCRA guidelines, your account does not qualify for the reduced rate because your active duty date is prior to the note date We have mailed for your review copies of your Contract and a DMDC Status Report reflecting your active duty status on the date you entered into this debt If you have further questions or concerns please contact Customer Service at ###-###-#### Sincerely, GM Financial Tell us why here

Complaint: ***
I am rejecting this response because: still no check received to date not goodWas told check sent 10/3/never received and now there is a new check and new date
Regards,
*** ***

September 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 9,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On March 10, the
vehicle was involved in an accident and declared a total loss by *** ***uranceThe payoff that was quoted to the Insurance Company on March 27, was for $35, On April 2, 2018, GM Financial received a payment from *** ***urance in the amount of $23,that was applied to the deficiency balance on April 5, with an effective date of March 10,
Please be aware, the insurance proceeds received from Geico did not satisfy the balance of your accountAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They responded with the name “***” instead of *** as submittedHow many other *** ***’s have Ford F150s financed through them? These are the exact responses I have endured that are common practice for GM Financial to deflect accounting sheets to show payments received etcI finally resorted to refusing to make any payments until they sent me the print out of payment which they never would then proceeded to put derogatory remarks on my credit reportsI communicated this to them by phone and in writingOver ten years later, they continue to adjust dates so that this account will not fall off my report.
Regards,
*** ***

September 30, 2015 Re: Complaint ID: *** *** Dear Mr* *** Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. On February 9, 2015, you signed a Retail Installment
Contract and Security Agreement (“Contract”) for a Chevrolet Traverse in the amount of $20,at an interest rate of 23.65%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on March 26, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date. Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Montana does not require a cure period or notice of repossession be mailed prior to repossessionOn September 15, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the fourth installment payment of this contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws On September 18, 2015, you were quoted a reinstatement fee of $2,This amount included the past due installments of June 26, 2015, July 26, and August 26, 2015; as well as the cost of the repossession When you called in on September 22, 2015, your next installment payment was also included in the reinstatement fee, as this payment became due during the same weekThe account must be paid current in order to reinstate the vehiclePayment of reinstatement fees must be paid by certified funds like MoneyGram or Western Union Quick Collect. The reinstatement questionnaire is part of the reinstatement process and does not include an additional credit check as an application for credit wouldThis questionnaire is used solely to obtain and update current information; and must also be completed prior to the conclusion of the reinstatement process. Our records reflect that the reinstatement process was completed and the release was sent to the Repossession Agent on September 22, 2015. Included for your records is a copy of your contract. Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271. Sincerely,GM Financial

July 25,
Re: Complaint ID:
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note on February 22,
2012, you signed a Retail Installment Sale Contract for a GMC Terrain in the amount of $33,at an interest rate of 11.60%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning March 23,
On July 13, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Michigan does not require a cure period or notice of repossession be mailed prior to repossession to the buyer, only the co-buyer
Our records reflect that we last spoke with you on June 13, 2016; at which time you set up a payment for June 30, that applied towards March and a partial payment of April installments, and no further payment arrangements were madePlease be advised numerous efforts were made to contact you with regard to the status of the account after that payment applied to the account on June 30, Our records reflect that there is a reinstatement hold on your account until August 1,
Please understand that storage charges accrue daily and are owed separately to the repossession agentA repossession fee is charged every time a vehicle is picked up, along with any other repossession fees
Included for your review are copies of your contract, and account payment historyShould you have further questions or require any additional assistance, please contact the Reinstatement Department at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.GM Financial is currently researching this matterA response will be issued when the research has been completed.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I have faxed proof of funds (Oct at hours) for the second time, and have attached them to this responseLet me know if there is anything else you need from me
Regards,
*** ***

Complaint: ***I am rejecting this response because: My financial institution says the check was cashed by GMI have faxed proof of funds twice and emailed themEither provide me with proof of what you're saying, or credit my account with the money you lost. Regards,*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our position regarding this matter has not changedUnfortunately, your account is not currently eligible for this type of payment assistance and we are unable to offer a deferment as a courtesy.Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** It was your company contacted me regarding that my account days late in March and again after numerous phone calls to try to find out why it was reported no one could give me or my wife an explanation! Even after another attempt via phone conversation your supervisor stated that a payment had been reversed in this year also There has never been such a transaction, I have checked all my payments thru our bank and they have cleared the bank This is my conclusion, GM has terrible customer relations How can you advise your customers of such harsh incorrect information about their account only to find out that there isn't anything wrong with the account???? We are still some of the few adults in today's world that have a CLEAN credit report and history and plan to keep it that way Myself and my wife are very dissatisfied with GM and will not have any other vehicles financed after this one

Complaint: ***I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on thisMonths ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded)I concerns were dismissed/ignored and was put on me to try and figure this outIt was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal adviseI have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,The bill list out parking tickets/violations and received only so there wasn't even full disclosure of all of the parking ticketsI submitted two online complaints, which both were ignoredAnd, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer seriousNopeI don't think soI have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding billBecause if someone would have spoken to me, I would told them that I was disputing this billThe way GM Financial handled this was 100% unacceptable. Regards,*** ***