GM Financial

March 6,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
At your earliest convenience,
please provide a copy of the plate cancellation receiptThis can be obtained from the DMV websiteUpon receipt of this information I will research this matter
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and have determined that this does not resolve my dispute
Complaint #*** was supposedly handled by GM FinancialThey were to remove an incorrect past due on my credit reportThey promised the Revdex.com and myself they would remove the mistakeWhat they did was kept the late payment on my credit report on 10/9/and on 10/11/added an improved payment which has caused my credit score to tumbleIt needs to be totally removed!!!!! Not left on my creditAnd it needs to be GM Financial admitting they made a mistake for it to be removed and for it not to affect t my credit!TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Remove the late payment from my credit report

February 27,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: The situation at hand is not resolved, but here is my account number requested in the meantime: ***
Regards,
*** ***

September 23,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please provide GM Financial with your current address, once this information is received the title will be released
Should you have any further questions or require additional assistance regarding this matter, please contact Customer Service directly at ###-###-####
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely,
GM Financial

September 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I am rejecting this response because I have called GM Financial customer service and they have verified that I have a CREDIT BALANCE. I do not understand why I need to give your company a copy of my bank statement showing all the transactions on my account. I sent a bank statement with all the NON GM Financial data blacked out because it is not the business of GM Financial to know what is in my bank statement. I don't understand why you are holding up giving a customer back a credit balance? I paid an installment AFTER the account was closed out, according to correspondence from GM Financial. I have attached the letter stating that my account was paid in full on May 8, 2018. A payment of $was received by your company on May 16, 2018. Clearly an overpayment. It is my account, my credit balance and I am demanding that you refund this money immediately.Regards,*** ***

January 4,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 11,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that
multiple attempts were made to fax a payoff letter with the information you provided beginning May 16, and again on May 18, An additional payoff letter was faxed on May 23, and again on May 30, After many unsuccessful attempts we spoke to you on June 1, and explained that the fax was not going throughOn June 5, you called our office and provided an additional fax numberPlease note, a payoff letter was faxed on June 7, to the number you provided to GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

September 29, RE: Complaint ID: *** *** *** Dear *** ***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

July 10,
Re: Complaint ID: ***
*** E***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, GM Financial is unable to honor your request to provide monetary compensation
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because:The payment in question was for June and should be at days late, 7/31/17, instead of 8/1/as misinformed, causing a 60day late negative report on my credit report due to delay in anticipated delay due to poor customer service from GM financial I see that you posted the FAQ on payments posting Shouldn't the agents know what are the FAQ's? Why would there be a discrepancy from your policy and what your representatives say? Are you saying we as a customer should never rely on an agent's response during a call, because at the end of the day, what matters/will be honored is what is written and posted online?
Regards,
*** ***

January 8,
Re: Complaint ID: ***
*** ** ***
Dear Mr** ***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised,
your GM Financial account ending in has been corrected and reflects the next payment due date is March 6,
Our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $
Should you have any further questions or require additional assistance please contact GM Financial at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this responseCan you tell me why my account was charged $twice (once on 12/2/and a second time on 12/4/17, which was stopped because of a stop payment was placed on my account because GM was over drafting my account by continuing to withdraw money that was not in there because I did not authorize this action) without my consent?
Regards,
*** ***

GM Financial, Here's my account ***I would only like you guys to remove the dispute comments from September that was done, because I had all of my creditors remove the dispute against you guys and they told me to tell GM Financial to remove there comments from the dispute that way it will be canceledI need this be done ASAP because my mortgage loan will NOT close if you guys to remove your commentsI cannot wait days for you guys to remove a comment from a disputePlease help by removing comments today if possible. Thank you,
Regards,
*** ***

May 1,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the late
payments in question were paid online via MyAccount using Western Union SpeedPay on February 3, for the December of base rent payment, and March 3, for the January base rent paymentAt this time the account was over days past due for the December of 2016, and the January of base rent paymentThese type of payments were customer driven, initiated and authorized
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
A payment history will be mailed to the address on file separatelyIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They Recived my check on august & It cleared on august never contacted me, Never sent a letter and when I called They said check was not received ( did this times )Plus They Threatened to repossess the car in their september letter.Have a stack of papers I sent them with regard to this matter with no response from them.I received the title to the car almost weeks after I paid for the car.I want INTEREST FOR MONTH ON THE $31,THEY HELD FOR OVER MONTHTheir customer service STINKS, Gave Me the runaround for over month
Regards,
*** ***

June 22,
Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns
and would like to provide the following information
Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsA refund has been requested and is being processed for the Lease Assumption fee in the amount of $595.00, and will be sent via regular mailPlease allow to business days from the time the check is issued for it to be received
GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit report dated for May 1, and June 6, In the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Copies of the Inquiry Removal letters have been included for your reviewShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

February 12,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that a payoff quote was faxed to Ms*** at Chase Auto Finance on February, 8, and a copy was mailed to your address on fileWe would like to apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter, please feel free to contact GM Financial at 1-***-***-***
Sincerely,
GM Financial