GM Financial

Complaint: ***
I am rejecting this response because:they are saying they no longer have my case so my dispute is valid and now they want me to contact a new company
Regards,
*** ***

Revdex.com:
My social security number is ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With the information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of
the inquiry dated September 15, and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial did submit a request and an update was made to the account payment history of the accountHowever, it reflects the date of first delinquency did not update correctly
Please be advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I am rejecting this response and have started the process of retaining a consumer attorney

February 5, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following
information Please note that our system of record indicates that your account did not report delinquent to the credit agencies for the January payment dueThis payment was due on January 1, and was posted to your account on January 8, 2018, therefore your credit report was not impacted GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceWe sincerely apologize for any inconvenience you have experienced regarding this matter Please contact our office at 1-***-***-*** should you have further questions or concerns Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised GM Financial does not offer a grace period, as per your contract, a late fee is assessed for any payments not received
within ten days of the date it is due. Please note as a courtesy GM Financial has waived the $in late fees that assessed on your accountThis information will appear on your next billing statement Included for your review is a copy of your retail installment contractShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that
GM Financial issued a refund check in the amount of $on February 1, We received a request to cancel check # *** and apply the funds to your GM Financial accountPlease be advised the payment was applied to your account and reflects the account as current with the next payment due April 11,
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Due to the extreme negligence of this company and their reporting practice I am no longer qualified to purchase my homeThis is a direct result of the removal and subsequent readd of the account on my credit report. I respectfully requested at least one month of payments waived so I can save enough for a security deposit on a place to live, but have been met with aggressive and rude operatorsYou'd think a company that ruined my life would be more willing to help over their profit margin
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service
a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the address of record in the next couple of daysPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

February 16,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of payment
Our records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separately
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am providing the identifying information, per GM Financial. Account #*** GMC Acadia
Regards,
*** ***

May 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 22, 2015, you entered
into a Retail Installment Sale Contract (“Contract”) with Steward Chevrolet Cadillac for the Kia Sportage in the amount of $18,at an interest rate of 15.59%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 5,
On May 17, 2017, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueReview of your account reflects that you made a payment on May 22, and the repossession order was closedI would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We are aware of your bankruptcy filing and\or dischargeThis letter in not an attempt to make demand upon you personally and does not require you to make payment to GM FinancialThe letter is sent simply per your request for informationI have included a copy of your contract and payment history for your reviewIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

December 11,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that you were enrolled automatic monthly ACH payments to draft on your due date of the 21st of every monthPlease note, you were advised on November 18, and November 20, that we require a notice of business days in order to cancel the automatic payments and that the payment scheduled for November 21, would still draft
Please be aware, the payoff check received from Burt Watson Freeland Chevrolet contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on November 21, and additional information was provided to locate the funds in questionThe payoff was posted to your account on November 30, with an effective date of November 7,
The overage refund is scheduled to be sent to you on December 30, per the standard time frameYou may contact our customer service department and provide proof of cleared funds for the November 21, payment in order to request an expedited refund
We would like to apologize for any inconvenience you have experienced as a result of this situationShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

June 22,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
If your bank returned your payment due to insufficient funds (NSF), we will generally resubmit your payment to your bank providing they allow us to do so As long as it is honored when it has been resubmitted, no adverse action will be taken against your account In the event that your payment is returned a 2nd time, credit will be reversed from your account and it will be necessary to replace the payment
If you would like GM Financial to review your NSF fee refund request, please provide a running bank statement indicating the NSFs where caused by GM Financial and not refunded by your bank or financial institution to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please note, you are responsible for a payment in the amount of $due on the 16th of each month, as outlined in your lease agreementYour account reflects that GM Financial remitted a check to Everett Municipal Tax Collector on your behalf on March 29, in the amount of $This is the amount you see on your most recent billing statement under Past Due Includes any payments, fees, taxes, and late charges, if applicable
As outlined in the lease agreement (See Page 2, under Registration, Parking Tickets, Tolls and Taxes), you must pay all parking tickets, tolls, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demand
We apologize for any inconvenience you may have experienced recentlyShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

May 29,
Re: Complaint ID: ***
*** K***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon further review of the account, our records reflect that on April 10, we also spoke with and informed you that we were able to refund $of the $payment that was made on February 27, The difference of $was applied towards your March installment due datePlease be aware, your account is currently past due for a total amount of $492.14; this includes the April and May installment due dates as well as late fees in the amount of $
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 18,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationOn February 25, 2011,
you signed a Retail Installment Sales Contract (“Contract”) for the Toyota Tundra, in the amount of $23,at an interest rate of 19.20%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 11, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due dateAll payments have been applied in accordance with the terms and conditions of the contract
In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due datePlease note that throughout the time that the account has been active, eight deferments have been processed per your request for the months of February and March of 2012, October and November of 2012, August and September of 2013, and May and June of Please understand that when a payment is deferred or delinquent, interest still continues to accrueInformation regarding interest accrual was sent out to the address on file on September 17, and June 13, After thoroughly researching your account payment record it has been determined that all payments have been applied in accordance with the terms and conditions of your contract
Please be advised that you may contact the Expired Loans Department once the loan has matured on November 11, to set up further arrangements regarding the remaining balance
For your review are copies of your Account Payment History and ContractShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at (***
Sincerely,
GM Financial

February 23,
Re: Complaint ID: *** *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles of Oregon via *** Tracking # ***Please contact the Department of Motor Vehicles as soon as possible to ensure the vehicle is re-titled and registered accordinglyUnfortunately, GM Financial is unable to honor your request to reimburse the cost of a day trip permit or additional registration fees
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 18,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***
Sincerely,
GM Financial

March 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect the account was reported in December of for the November paymentYour payment was due on November 14, GM Financial received a payment in the amount of $on October 31, $of that payment went towards your November 14, due dateAn additional payment was made to complete the November payment on December 18, in the amount of $$was applied towards the remaining November 14, payment due date
An update was submitted to the credit bureau reporting agencies on March 23, to reflect the most current informationPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial