GM Financial

Complaint: ***
I am rejecting this response because:once again, I sent in the proof that my payment was sent in to youYou are making this difficult even though I have already provided the necessary documentsI am not asking for reimbursement of the extra money paid; I'm simply asking to have the late marks removed from my credit report because of the error and the fact that I have provided proof via bank statementsPlease fix this ASAPPer an email sent by *** ***, the only thing needed was a bank statementShe acknowledged that GM still couldn't find the payment in her system and requested additional documents that my bank, US Bank, does not have since it was an electronic paymentPlease fix the late marks on my credit report since I've complied with your requests and you still could not find my lost payment. I will I'll be obligated to seek advice from an attorney if this is not resolved.
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial has not changed its position regarding the status of your accountDue to your contractual obligation a deficiency balance still remains on the accountPlease understand that the title cannot be released until the deficiency balance has been satisfied If you would like to make arrangements regarding this balance please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.GM Lease Assumptions stated at the start of the process, it would take 30-days to complete in full GM sent a document stating the process was complete Now, GM is stating no it wasn't, our mistake That is not how things work in an accountable corporate world I am requesting a refund in full for the July payment as this letter is written proof that GM had completed their process The statement saying that it took longer, is unacceptable
Regards,
*** ***

November 8,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payoff has been posted to your account effective May 20, A refund check will be expedited to your address of record using FedEx overnight, we will provide you with a tracking number once this has been generatedIn addition, we will expedite the closing of the account and title release
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to offer the following information. Our records reflect that the last verbal communication with you occurred on April 23, Phone calls were made in our efforts
to contact you regarding the GM Financial accountNo harassment or inconvenience was intendedA cease and desist request has been noted on your account for all calls to yourself and your referencesGM Financial will continue to communicate with you to the extent allowed by law. Our records also reflect that the last payment received for your account was on June 5, in the amount of $120.00, which completed your April 12, installment payment and applied the remaining $towards your May 12, installment due dateAt this time the May 12, installment payment is days past dueGM Financial would like to be able to assist you; however, communication and payment arrangements with regard to your account must be made verbally. Our records do not reflect a request to change your due dateHowever, this option is available to you, but the account must be current at the time the request is made. Should you have any further questions or require additional assistance, please contact GM Financial at 1(800)994-7861. Hours of Operation:Monday through Thursday, 8:a.mto 8:p.mETFriday, 8:a.mto 5:p.mETSaturday, 8:a.mto 12:p.mET Sincerely,GM Financial

September 20,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects a refund in the amount
of $was issued by GMF Check Number *** to your address of record on June 12, Our records reflect this check was received and cashed on June 26,
For your review, the front and back copy of the cashed check will be sent by mail to your address of recordShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

March 14, 2016Re: Complaint ID: *** ***Dear Ms***,Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationWe apologize for the delay in regards to your
property taxesThere is a known issue that is affecting all leasing companies, including GM FinancialThe supplemental bills did not get mailed out, and we are currently working with Loudon County regarding this issueGM Financial sent a check to Loudon County on March 7, via overnight mail in the amount of $An invoice in the amount of $for the property tax was sent to your address of record on March 10, We received a payment in the amount of $on March 8, that will be applied towards the property tax.We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIncluded for your review is a copy of the account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A new refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the *** *** *** address in the next couple of days
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberUpon receipt of this information I will research this matterSincerely,GM Financial

June 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on June 20, 2017, GM Financial
submitted an update and forwarded the proper documentation to all three major credit bureaus for the removal of the negative reportingPlease allow 30-days for this information to update and reflect accordingly
Please be advised GM Financial waived the billed amount of $and the $for Excess Miles from your GM Financial Lease account.GM Financial is unable to honor your request to refund any additional amountsPlease note a paid in full letter will be mailed to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am still accruing interest since the accident and the balance past due reflects that I do not have and the vehicle has been ruled as a total loss GAP has confirmed receipt of the payment history but I am disputing the past due amountLate Fee, payments being due and interest need to be removedThank you for the assistance with providing the payment history.
Regards,
*** ***

June 18,
Re: Complaint ID: *** *** M ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
For verification purposes, please forward me your account number, last four digits of your social security number, mailing address, along with the make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that your application for credit is currently pendingPlease understand that GM Financial is an indirect lender and all
loan/lease approvals are done at the dealershipYou will need to contact the dealership for assistance in regards to this matter
GM Financial denies all allegations regarding attempts to access your bank accountGM Financial has only cashed payments received by mail sent to GM Financial by yourself or through your bank bill pay service for your prior account
Sincerely,
GM Financial

GM financial acknowledged that on July 2, they were contacted and made aware that the vehicle we financed with GM Financial was traded in on a new car on June 30, The June payment was due on the 26th of June which made it days past the due date. Our records show that we gave them the dealership name, address and phone number during the July 2nd contact I received a notice in August that the account was past due and they reported it to my creditI called the dealership and they said that they sent the payoff on July 6, 2015. It seems odd that they received the second check that was sent over night and this was the same address that the first one was sent to. I am going to get a copy of the first check and the address it was sent to and attach it to this response. GM Financial seem to have discarded the first check as it was not returned to the dealership or attempted to cash it, in a way to make our last payment seem as being late and to charge us for late fees, extra interest and other fees, so as not to have to refund us an money owed for over payment. Our records show that during the two times I attempted to contact GM Financial between July 6th and again on July 13, by phone, they did not return my callI mailed a letter and attached the sale agreement that showed the new vehicle purchase and the trade in of the GMC Acadia that was financed by GM Financial, but this was also not acknowledged

In response to the response back last of social are ***As of now it is not resolved

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. The breakdown of your monthly payments and how much interest accrued during your deferred installments is reflected on your Account Payment History and has been provided to you on several occasionsThe breakdown of each payment received during a billing cycle is also reflected on your monthly billing statements. A per your Contract, your Annual Percentage Rate is 22.5%The per diem (daily interest amount) changes when the principal balance changesEach time there is an amount applied to the principal balance, the daily interest amount must be re-calculatedIncluded for your review is a copy of a Simple interest worksheet which explains how to calculate the principal and interest of each individual payment for a Simple Interest Contract. GM Financial defers payments for one to up to two months at a timeOur records reflect that you opted to defer two monthly payments at a timeThe three deferment agreements you acknowledged online were for monthly installments eachThe installments being deferred are specified within the deferment agreement. GM Financial’s position regarding this matter has not changed and a balance still remainsYou have satisfied the number of installments specified within your contract; however, the total amount of these payments does not satisfy the full balance owedAs you have been previously advised how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth In Lending Disclosures. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial

August 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward
me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial’s position regarding this matter has not changedAs late fees are a part of your contractual obligation, the title to the Mazda cannot be released until this balance is paid or settledIn an effort to assist you, a member of the leadership team previously offered the maximum waiver of 50% of the late fee balance owed after the amount $is received Please understand that the assessment of these types of fees was the direct result of your account payment historyOur records reflect that you were notified of the balance you owed, including late fees, on your billing statements, each login on MyAccount online, and at the beginning of each phone callThe Late Fee Balance notices were also mailed to your address of record, which matches the address you’ve provided within this complaint Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284- Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to give them a chance to look into my issuesThere are many customer service issues related to these phone calls I have made to the companyAnd as a paying customer I have a right to see my payment history from when the account beganBelow is my Account number for GM - ***. Thank you, *** ***

this is not acceptable Our rights were violated during this process and the fees are beyond excessivethere are so many complaints and many are talking about a class action law suit regarding this company When the car was taken we paid within minutes and GM was supposed to be open till 8pm we were put on hold at 7:and then the disconnected at 7: The answering machine was picking up when we called back 7:58.the way this was handled was so messed up I have everything recorded due to the fact allstate my insurance company was on the line with me trying to verify coverage since you couldn't find the faxes they had sent. we want a refund and have already had an attorney say we should just one, but the Revdex.com needs to step in and help protect us from companies
Regards,
*** ***