GM Financial

March 23,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect a dealer payment in the amount of $25,was applied as a short payoff to the principal balance on December 26, An additional payment in the amount of $2,was received on March 16, which completed the payoff
GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 23, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

this is not acceptable Our rights were violated during this process and the fees are beyond excessivethere are so many complaints and many are talking about a class action law suit regarding this company When the car was taken we paid within minutes and GM was supposed to be open till 8pm we were put on hold at 7:and then the disconnected at 7: The answering machine was picking up when we called back 7:58.the way this was handled was so messed up I have everything recorded due to the fact allstate my insurance company was on the line with me trying to verify coverage since you couldn't find the faxes they had sent. we want a refund and have already had an attorney say we should just one, but the Revdex.com needs to step in and help protect us from companies
Regards,
*** ***

September 20,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects a refund in the amount
of $was issued by GMF Check Number *** to your address of record on June 12, Our records reflect this check was received and cashed on June 26,
For your review, the front and back copy of the cashed check will be sent by mail to your address of recordShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: if I do not owe the additional 12.41why am I getting an invoice from you that says due with a due date??
Regards,
*** ***

November 10,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
the power of attorney was faxed to you at *** on November 1, as per your requestPlease be advised that a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next few days
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

Complaint: ***
*** is my number
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social
security numberUpon receipt of this information I will research this matterSincerely,GM Financial

GM financial acknowledged that on July 2, they were contacted and made aware that the vehicle we financed with GM Financial was traded in on a new car on June 30, The June payment was due on the 26th of June which made it days past the due date. Our records show that we gave them the dealership name, address and phone number during the July 2nd contact I received a notice in August that the account was past due and they reported it to my creditI called the dealership and they said that they sent the payoff on July 6, 2015. It seems odd that they received the second check that was sent over night and this was the same address that the first one was sent to. I am going to get a copy of the first check and the address it was sent to and attach it to this response. GM Financial seem to have discarded the first check as it was not returned to the dealership or attempted to cash it, in a way to make our last payment seem as being late and to charge us for late fees, extra interest and other fees, so as not to have to refund us an money owed for over payment. Our records show that during the two times I attempted to contact GM Financial between July 6th and again on July 13, by phone, they did not return my callI mailed a letter and attached the sale agreement that showed the new vehicle purchase and the trade in of the GMC Acadia that was financed by GM Financial, but this was also not acknowledged

Complaint: ***
I am rejecting this response because: I am still accruing interest since the accident and the balance past due reflects that I do not have and the vehicle has been ruled as a total loss GAP has confirmed receipt of the payment history but I am disputing the past due amountLate Fee, payments being due and interest need to be removedThank you for the assistance with providing the payment history.
Regards,
*** ***

June 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account
reflects that the last regular credit bureau update was sent on May 22, in which the account was reported as currentPlease note that GM Financial has responded to all credit bureau disputes accurately and in a timely mannerPlease understand that any disputes submitted through the credit bureaus may void the updates submitted by GM Financial
In order to ensure that the account history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureausThe bureaus generally reflect the updated information within 30-days, if an update was required
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our position regarding this matter has not changedOur research concludes that the account status and account payment history have been reported to the credit bureau reporting agencies with accuracy; and as a result, GM Financial is unable to make any changes or deletions to the credit bureau reporting of your account.Included for your review are additional copies of the Welcome Packet mailed to your address of record on October 2, and the deferment agreement you acknowledged online on June 25, as part of the deferments processed at your request for the installment due dates of June and July Outside of your contract, these documents also provided you with an explanation of the type of contract you entered into with this vehicle purchase.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-2271.Sincerely,GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that MrJames ***’s Lexus ISwas repossessed on January 20, 2016, due to non-paymentPlease understand
that with regard to repossession, the State of South Carolina is a redemption only state; therefore, the balance will need to be paid in full in order for you to get the vehicle back.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

This is a generic response, I take it no one read my last request for a very specific letter on a GM Letter headPlease once again read my last request sent to GM through the Revdex.com.

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A new refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the *** *** *** address in the next couple of days
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

March 14, 2016Re: Complaint ID: *** ***Dear Ms***,Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationWe apologize for the delay in regards to your
property taxesThere is a known issue that is affecting all leasing companies, including GM FinancialThe supplemental bills did not get mailed out, and we are currently working with Loudon County regarding this issueGM Financial sent a check to Loudon County on March 7, via overnight mail in the amount of $An invoice in the amount of $for the property tax was sent to your address of record on March 10, We received a payment in the amount of $on March 8, that will be applied towards the property tax.We appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIncluded for your review is a copy of the account payment historyShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####.Sincerely, GM Financial

February 8,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please understand that we have provide all the documents we are able to provide, concerning the sales tax paid on behalf of your lease account to Pennsylvania State Sales TaxThe payment was paid using permit number ***, as there are not individual checks sent for each accountPlease understand GM Financial does not have a check number to provide to you
Should you have further questions or require any additional assistance, please contact Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and await responses/communications from GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. The breakdown of your monthly payments and how much interest accrued during your deferred installments is reflected on your Account Payment History and has been provided to you on several occasionsThe breakdown of each payment received during a billing cycle is also reflected on your monthly billing statements. A per your Contract, your Annual Percentage Rate is 22.5%The per diem (daily interest amount) changes when the principal balance changesEach time there is an amount applied to the principal balance, the daily interest amount must be re-calculatedIncluded for your review is a copy of a Simple interest worksheet which explains how to calculate the principal and interest of each individual payment for a Simple Interest Contract. GM Financial defers payments for one to up to two months at a timeOur records reflect that you opted to defer two monthly payments at a timeThe three deferment agreements you acknowledged online were for monthly installments eachThe installments being deferred are specified within the deferment agreement. GM Financial’s position regarding this matter has not changed and a balance still remainsYou have satisfied the number of installments specified within your contract; however, the total amount of these payments does not satisfy the full balance owedAs you have been previously advised how much you will owe over the life of this loan is completely dependent on how you’ve paid the account; and as a result of your account payment history, the actual amount you will pay is more than the amount reflected as the Total Sale Price shown in the Truth In Lending Disclosures. Should you have any further questions or require additional assistance, please contact Customer Service at ***. Sincerely,GM Financial

June 26,
Re: Complaint ID:
*** M ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On June 26, 2013, you entered into a Retail Installment Sale Contract (“Contract”) for the Infiniti Gin the amount of $30, The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning August 10,
As stated on your Retail Installment Sale contract (See Page 2, section (b) under Finance Charge and Payments), how we will apply payments We may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose
Our records reflect on March 23, 2018, a correction to your account was requested to apply the $that was posted on March 6, for the April payment due date On May 9, 2018, the account reflects a customer courtesy waiver in the amount of $for the late charges
In review of your account, as of today no derogatory marks for and current calendar year have been reported to the credit bureau reporting agencies with regards to your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

August 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward
me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial