Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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PURCHASE MADE FROM GOAT, DELIVERY MADE BY UPS BUT PKG WAS NEVER RECV'D. EMAILS BACK & FORTH TO GOAT THROUGHOUT ENTIRE ISSUE.
ON 11/27/17 I MADE A PURCHASE FROM THE COMPANY GOAT FOR $180.00 FOR A PAIR OF SNEAKERS. FROM TIME OF PURCHASE UNTIL THE SUPPOSED DELIVERY I KEPT TRACK OF THE PROCESS. ON 12/05/17 @ 7:30PM I RECV'D AN ALERT FROM UPS THAT MY PKG WAS DELIVERED. WHEN I WENT TO RETRIEVE THE PKG THERE WAS NO PKG THERE. I IMMEDIATELY CONTACTED UPS AND THEY CONTINUOUSLY STRESSED THAT THE PKG WAS DELIVERED AND THAT I SHOULD GET IN CONTACT WITH THE COMPANY WHERE PURCHASED WAS MADE. I CONTACTED UPS AGAIN THEY TOLD ME THAT THEY WERE AWAITING THE CLAIM FORMS FROM GOAT SO THAT THEY CAN PAY THEM AND THEN REIMBURSE ME. AGAIN CONTINUOUS E-MAILS BACK AND FORTH. NOW GOAT IS STRESSING THAT THEY NEED SOME FORM SIGNED WITH COPY OF PHOTO ID. THIS IS COMPLETED AND EMAILED AS REQUESTED. IN KEEPING UP WITH GOAT I AM NOW BEING TOLD THAT THEY WILL ONLY GIVE ME A CREDIT TO MAKE ANOTHER PURCHASE FROM THE COMPANY. I AM UNHAPPY WITH THIS BECAUSE I WAS ORIGINALLY TOLD THAT I WOULD RECEIVE A REFUND BACK ONTO MY CARD. NOW I AM BEING TOLD DIFFERENTLY. THROUGHOUT THE ENTIRE SITUATION I NEEDED MY SNEAKERS AND HAD TO PURCHASE ANOTHER PAIR ELSEWHERE. I AM REQUESTING FULL REFUND BACK NOT CREDIT AND THEY ARE GIVING ME A PROBLEM. I DO NOT WANT TO MAKE ANOTHER PURCHASE FROM GOAT. THIS IS TOTALLY UNSATISFACTORY AND UNFAIR TO ME THAT I NEVER HAD THE PRODUCT ORDERED PHYSICALLY IN HAND.
I WANT A COMPLETE REFUND OF THE $180.00 THAT WAS MADE FOR THE PURCHASE. I DO NOT WANT CREDIT TO MY GOAT ACCOUNT BECAUSE I DO NOT INTEND TO MAKE ANOTHER PURCHASE FROM THEM AGAIN.
We apologize to the customer for the negative experience. We have reviewed the customer's order and unfortunately, it appears that the order did go missing while in transit.
We proceeded to assist the customer with filing a claim for the missing item. In order to assist the customer with purchasing a replacement pair while the investigation for their original order was in process, we did issue a refund in the form of GOAT credit.
However, we will be happy to discuss alternative options with the customer if they'd like to reach out to our support team!
(The consumer indicated he/she DID NOT accept the response from the business.)
GOAT HAS CONTINUOUSLY STATED THEY CAN ONLY GIVE BACK REFUND IN FORM OF GOAT CREDIT. THIS HAS BEEN VERY UNFAIR TO US AND NO LONGER WANT TO DEAL WITH GOAT. WE ARE REQUESTING A FULL REFUND AND NOT CREDIT. IF ACTION REQUESTED IS NOT TAKEN THAN WE WILL CONTINUE TO FILE COMPLAINTS AND FOLLOW UP WITH NEWS AND SOCIAL MEDIA REVIEW AND COMPLAINTS AS WELL. THIS HAS BEEN ONGOING SINCE THE BEGINNING OF OUR PURCHASE AND IT IS NOT ACCEPTABLE. AGAIN, WE ARE REQUESTING OUR FULL REFUND AND NOT CREDIT AND ONCE ISSUE IS RESOLVED, IF RESOLVED WE ARE NO LONGER MAKING PURCHASES WITH THIS COMPANY. VERY SAD THAT WE HAVE TO GO ON WITH THIS AND CONSTANT RESPONSES UNSATISFACTORY AND UNACCEPTABLE.
Concluding the investigation for the customer's missing package, the courier determined the customers package to have been 'successfully delivered'. As the customer was previously issued a credit in order to complete a new order, a full refund to original form of payment was issued on 4/11/2018 as a courtesy.
If there is anything else we can help the customer with at this time, we welcome them to contact GOAT directly for additional assistance.
in order to receive my payment for goods sold they need my phone number, which recently changed I contacted them to change it but they haven't.
I recently sold two pairs of sneakers on the goat app. In order to receive my payment for the shoes and transfer that money to my account they require a code that is sent to my cell phone. I recently changed carriers and I have a new number I contacted them by email to change my number and they have been no help. I have requested multiple times for the, to work with me on this it has been over a week. They responded once but since then I've only received silence.
I would just like them to change my number in their system so that I can access my funds or make it so I don't have to enter the code.
All phone number change requests are reviewed to ensure there is no fraudulent activity.
It looks like this customer's phone number was updated on 1/19 and the customer was notified via email.
(The consumer indicated he/she ACCEPTED the response from the business.)
It has been changed
Awesome cite
Sold one pair of Air Jordan shoes to GOAT but never received credits from this sneaker resale platform
I have sold one pair of Air Jordan 11 Retro PS "Win Like '96" shoes in size 2.5Y via GOAT sneaker app on my phone on 01/06/18. Their policy is to ship the shoes to their verification warehouse within 3 business days. I shipped out the shoes on 01/08 and the package was delivered to their Secaucus, NJ warehouse at 10:45AM on 01/09, signed by CARRILLO, UPS tracking number *** (using x due to confidential information protection). Then after, my order status showed "Delivered to GOAT". Usually this business verifies and issues credit on the same day if they authenticate the shoes. I have sold 100+ pairs of shoes via GOAT so I thought it shouldn't be any problems today, because this pair was actually bought from them, and resold again on their app. Until 01/10 I still didn't see an update of my order for a credit, so I decided to open up help ticket number *** (using x due to confidential information protection). I mentioned my concern of not getting the credit of $130.75 on time with their customer service, and asked for a response email to see what's happened. After 2 days, *** O. from GOAT customer service replied "Thanks for reaching out. We received your sneaker on 01/09/18. We are hoping to have this verified end of the day today. Thank you.". Then she marked the help ticket as RESOLVED, while nothing was resolved at all at that time. I reopened this help ticket by the end of that day, expressed my concern of not having the credits on time again, and also mentioned that I might file a Revdex.com complaint against this business due to the misfeasance of treating my sale activity on GOAT, with delayed issuance of credit. Then on 01/13, Renzo from GOAT customer service team mentioned he has escalated this issue and will get back to me within 48 hours. Immediately after, my order status was changed to "Shipment Delay". I couldn't understand why a delivered shipment to GOAT was then changed to shipping delayed. Then I emailed again my question to this seller, no responses until now. It's the end of business day in New York now and still no response from GOAT's customer service team. I don't want to have my $130.75 to be eaten by this company so I am requesting Revdex.com to step in for help. Thank you.
I need to have $130.75 credit from this seller ASAP. It is their issue to confirm the delivery and authentication of my sold sneakers. I cannot wait for their slow speed customer service forever. I have only received 2 response emails within the past 6 days.
Thank you for reaching out to GOAT. In review, it was confirmed that this Order was lost by UPS - in transit - from the customer to GOAT, resulting in a delay in payout for the sale. Once we identified the loss on the part of UPS, the seller was immediately issued a full cash out for their earnings ($130.75) on 1/16/2018.
Please note, when emailing GOAT customer support, we recommend sending one email versus multiple messages as this may/can result in a delay in response time - as the email timestamp is continuously updated with each message - resulting in a delay in response. We value our relationship with you as a seller on GOAT and look forward to working together in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a pair of shoes for my sons Christmas. They sent the wrong color and shoe. I've been emailing them since before Christmas and the only reaponse I received was them acknowledging my request for address change??? I never submitted a request for an address change. I spent $200 for these shoes and this is all my son wanted.
I've filed a complaint about my order with the company on December 23 and to this date, I have not received an update in regards to this complaint.
On December 23, FedEx delivered my order from GOAT (Order #XXXXXXXX) to my apartment building. However, I was not home when this delivery was made. When I got home, the box was not there. That night, I e-mailed GOAT's support team that I never received my order and was told that I was going to get a response within 48 hours. 13 days later, I have yet to get a response from them; I've been e-mailing them everyday since I filed my report. It says that my request has been assigned to Nando P. and the ID # of the request is XXXXXXX.
My dilemma is that I ordered the pair of ADIDAS YEEZY BOOST 350 V2 "BLUE TINT" (valued at $425) and selected Affirm as the payment method. This means that my loan payment is about to start (1/19 to be exact) for a product that I never received.
I just want GOAT and Affirm to ensure that I don't have to pay for the loan payments since I never received the product that I would be paying for.
I just want GOAT and Affirm to ensure that I don't have to pay for the loan payments since I never received the product that I would be paying for.
After reviewing the correspondence with this customer, it looks like claim was filed for the missing package and a full refund was issued to their Affirm account.
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me a refund, which is the final solution I had in mind. However, the business needs to do a better job responding to customer's e-mails. To wait close to 3 weeks to get an answer, plain and simple, is absurd in this day and age.
First pair had isssue sent back and the sent me exact same pair back same issue. They have no phone number to call and don't respond to email very wel
I am furious bought these for my son for Christmas they had issue brand new out of the box with something on bottom Boost they had me send them back and I had to pay shipping to me and back to them. After 10 days later we get a refund order a new pair and they come today they sent me back the exact pair that I had returned to them with a problem. They have no phone number to call and they really don't respond very well to emails. I need help all I want is the shoes I ordered. It's not possible they verified these shoes because they have several issues besides the Boost .
I just want money back on shipping for both pairs this problem was not my fault they guarantee authenticity and it's not possible someone looked twice at this pair. Not only is the Boost the problem they have a few flaws. The one and only thing I want is the shoes I ordered with no problems.
We are sorry to hear about the negative experience from the customer. After checking with our team, we can confirm the issues pointed out are related to manufacturing inconsistencies and are fairly common, so they would not be considered an issue by our standards.
Since these shoes are mass produced so there are going to be manufacturing inconsistencies. We do reach out when there are inconsistencies that are out of the ordinary.
We did reach out to the customer and waived the return costs for their previous returns. The customer was then able to purchase a new pair!
(The consumer indicated he/she DID NOT accept the response from the business.)
It may have been a manufacturing error but when I pay almost 900.00 from your for 220.00 shoes and your company claims to verify and inspect them I don't expect to get shoes with flaws once much less twice. Not to mention I am now on my third time of shipping fees. I was refund one in the amount of 29.05 but I shouldn't be responsible for any shipping fees as it was not my fault any of the 3 times. My son opened this Christmas Eve as soon as we seen the problem we took pictures and contacted goat. Still today we do not have the shoes we paid for. I will never purchase or recommend goat to anyone had they issued me a refund I would have went elsewhere after the first pair coming with defects. Goat has issued me back goat credit but we have been since Christmas Eve and my son still don't have the shoes we paid for.
We apologize once again for any negative experiences caused. We have previously already refunded the customer's buyer shipping fees for both orders that were returned. The customer purchased a new pair and has confirmed on our platform that they have received them.
Per our shipping policy, we provide an estimated time frame of 7-10 business days. Upon checking their most recent order, the sneakers were confirmed to be delivered within 7 days from when the order was placed.
If the customer has any issues with the sneakers received, we'll be more than happy to help!
I ordered a new pair of shoes from their online app that arrived damaged. And I was charged for a pair of shoes I didnt even order.
I ordered a new pair of womens Adidas Iniki Runners size 5.5 (US) that arrived damaged. (Order# ***)
And I was charged for an order (Order# ***) that I never placed and I want that refunded as well. I will not accept them at my residence and will have them returned immediately.
I want to send back the damaged shoes and get a total refund. And I want to be refunded for the shoes that I did not order.
We do apologize to the customer for any inconveniences caused with the mix up and issues with their order. We have since gotten in touch with the customer and was able to process a full refund for both orders.
I sold shoes through GOAT, received credit of $135.20, cashed out with GOAT, error with bank account #, GOAT will not help locate/reissue funds owed
Revdex.com, I sold a pair of shoes through GOAT Oct 2017. I received $135.20 for the sale. I used GOAT's app to cash out this amount and have it deposited into my *** bank account. The money never transferred. I then contacted GOAT's customer service.
Apparently, an incorrect bank account number was entered or a glitch occurred? We (my Mom, ***, has been assisting given I'm away at college Whitworth Univ.) She explained this to GOAT's customer service department over a 4 week period and has a trail of emails from ***. @ GOAT. Unfortunately, you can only email GOAT with NO phone number provided.
She was told that the money was put into an account ending in ***. We informed GOAT and also confirmed with *** Bank that I do not have an account # ending in ***. Rather, my account # ends in ***. *** Bank said they could research this further only with the FULL account number provided. GOAT stated they (customer service) could not provide this information. Understandable that customer service would not have this information available.
We then asked for this issue to be researched by their (GOAT's) accounting dept. or IT dept. to get the FULL account # information. GOAT absolutely has access to this information. *** bank then said they could retract the money from the erroneous account # with GOAT's assistance and refund the money to my correct account. Additionally, I do not understand how the money could have been put into an account that did not match my name?
We then continued to check in specifically with Winne for weeks regarding this issued (Request #XXXXXXX, GOAT transaction # ***) and we were continually advised it was being looked into. My Mom then repeatedly requested that a GOAT accounting supervisor contact her regarding this issue with no phone call or emails ever received. Beyond frustrating!!
We then received an email from ***. stating that since the funds were successfully transferred, they no longer had access to the funds and they could not issue a refund and once again we were told to contact our bank for assistance. Additionally, she stated if the bank needed any assistance, let us know and we will be happy to assist. Unbelievable!! My mom then pointed her back to an email sent 2.5 weeks earlier asking for GOAT's assistance with *** bank and to please have their accounting dept. provide the FULL bank account #!! So frustrated with the continual run around.
My Mom then sent a certified letter to ***, CPA @ GOAT explaining the circumstances/ asking for assistance. The letter was received December 4th per USPS returned receipt confirmation card. To date we have received no phone call or email regarding this request for refund assistance.
In summary, I am a college student and I cannot afford to just let approximately $135 dollars go!! If the amount was in fact put into a wrong bank account number, it needs to be retracted and placed into my right account. The only way to do this is to have the FULL account number provided with GOAT's assistance on a conference call with *** Bank. Additionally, I cannot be the only person that this has happened to!! I thought I had put in the right account #.. mistakes happen! It could have even been a glitch on GOAT's side. I should not be out the $135.20 owed to me. I would sincerely appreciate any assistance (Revdex.com) can provide in contacting GOAT directly and help me get my money successfully returned to me.
Thank you in advance for any assistance you can provide. Sincerely, *** (and ***)
The resolution I am seeking is to get a refund of the $135.20 owed. As stated above, *** Bank needs the FULL account number that my money was supposedly placed into and then GOAT needs to assist by issuing a retraction of funds through ***. Once retracted, the funds can then be put into my correct bank account # or paypal account is fine also.
We are very sorry to hear about the customer's negative experience. When users cash out on our app, they are ultimately responsible for correctly entering their bank account number as well as routing number.
Whenever an incorrect number is entered, the system will provide an error to notify them of the error. Since we do not alter or adjust the account number at all, we can confirm this was not a glitch in our system.
We checked on the cash out transaction and our records indicated that the funds were successfully issued to the bank account with the last 4 digits that the customer entered. It also included the customers first, middle, and last name on the account.
Since the funds were successfully issued to the account the customer entered and we no longer had access to the funds, we did have to refer them to their bank and provided the transaction ID of the cash out.
The customer did request for the full account number, but we do not have access to the full account number for privacy and security purposes. We did instead provide them with the last 4 digits of their account as well as the transaction id of the successful payment.
If there's anything else we can do to assist with the transaction, we'll be more than happy to help!
(The consumer indicated he/she DID NOT accept the response from the business.)
The response received is unacceptable. As mentioned to GOAT's customer service numerous times, I do not have a *** Bank account number ending in ***. This is an error! Whether on my part when entering my account number or on GOAT's side, mistakes do happen.
As mentioned previously, we have called *** Bank to confirm there is no bank account open or closed in my name ending in ***. My mom has also recently met with our *** branch manager and he is willing to provide the Revdex.com with a letter verifying that my bank account number ends in *** and not ***.
In order for these missing funds of $135.20 to be traced, *** Bank needs the full bank account number before they can do any further investigation as to where the funds may have been incorrectly deposited and retract the money with assistance from GOAT. Providing *** Bank with a GOAT transaction number is of no benefit.
Additionally, if the funds were successfully transferred, as GOAT states in their response, to an account with my full name listed, then please provide my account number entered so the money can be located. GOAT has my permission to release this personal information belonging to me.
In summation, I cannot be the only teenager who input his account information into the GOAT app incorrectly and I cannot afford a loss of $135.20. This matter can be easily resolved with assistance from GOAT's accounting dept. and *** Bank to locate the erroneous account and retract the funds to my correct account.
Sincerely, *** (and ***)
Thanks for following up once more. Please note, it is solely the responsibility of the user to correctly enter and verify the account information provided at the time of cash out is correct. GOAT is only able to transfer funds to the account information as provided. Because the account name provided matches the name on the GOAT profile, we have no reason to believe this transfer was made fraudulently. Further investigations to locate the funds or have the cash out forwarded to an alternate account must be made through the customer's financial institution directly.
If there is anything else we can help the customer with at this time, we welcome them to contact GOAT directly for additional assistance.
Ordered my shoes first week of DEC, still waiting for sneakers now almost Christmas, emailed them a few times, about any updates, still no response.
Ordered a pair of sneakers beginning of Dec, waited to weeks and still no status on shipping, emailed them a few times, and nobody responded. It is now almost Christmas, and still no news. I just want an update on the status of my shoes.
A status update, on where my shoes are, if they are shipped, and if not a refund or credit back if they haven't been shipped yet.
The customer did purchase an order. Unfortuantely, the order was lost in transit, so we did issue a full refund to the customer's original payment method. We are very sorry this order didn't work out!
We do also apologize for the extended wait time in regards to a response. Due to the increased volume due to the holidays, wait times were a bit longer than normal.
We hope to get another opportunity to assist the customer with any future orders.
I have been trying to get ahold of them about my purchase. I have not received anything and I have paid them.
I purchased shoes and never received them.
I want my money back now..
We're very sorry to hear about the customers missing order! However, since we do have a number of customers with a similar name, we will need some additional information such as the order number to better assist the customer.
We will be more than happy to help the customer locate their order!
I placed an online order through GOAT mobile app. The order cancelled and have not received my refund.
I have requested several times via email to have my funds released for my cancelled order #XXXXXXXX. I have submitted several tickets but have not had a response. This was my first time trying to order from you guys and not sure what happened now my $335 is on hold and needs to be released.
I need my refund
We'd like to first apologize to the customer for any inconveniences caused by the canceled order and refund!
We've reviewed their order and can confirm that the order was canceled and refunded. The refund of their order was issued on December 14th. However, refund transactions typically take up to 3 business days (Monday-Friday) to process.
We followed up with the customer with a confirmation of the refund along with the transaction ID. The refund has been confirmed to be processed!
I contacted company multiple times on 12/7/17 in regards to cancelling a purchase and have not received a reply to this matter
I made a $295 purchase on 12/7/17 @ 6:06 pm est and realized my mistake of how much it cost. I emailed the company as directed in their cancellation policy listed online. It specifically states "You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen." I did exactly as instructed and my purchase was confirmed by the seller. I emailed them 7 times within the 3 hours after purchasing and my debit card was already charged. I didn't get a single response after the multiple attempts to cancel this transaction. There is no other way to contact the company as they do not have a phone number listed. I called my bank @6:30pm est to see if they could cancel it and they couldn't. I was able to find a Facebook page of the company and directly message them in regards to canceling my purchase. I stated in the message and in another email that if I did not get a response by 9pm est I would be contacting the Revdex.com. I received one response via Facebook messenger asking for my member id which I happily oblige to. I also wrote back asking for a customer service phone number and have not received any replies. I really needed to cancel this purchase as I need the money more than anything at the moment. I am very angered with how unprofessional this company is. This just tells me that they do not value their customers time or considerations and are most likely a scam.
I would like to cancel my purchase of $295 and would like a full refund of the $295 that was charged to my account. I did as instructed to cancel in the timely fashion stated on their website
We thank the customer for their patience as we received a high volume of customer service inquiries and we have been diligently working to respond to each inquiry with care.
The customer submitted an order that was purchased and processed on December 7th at 3:08 pm PST (6:08 pm EST). The order was then confirmed by the seller at December 7th at 3:13 pm PST.
Per our return policy, we're only able to cancel if the order is canceled within 3 hours or before the seller confirms - whichever comes first.
In this case, we received the customer's initial message on December 7th at 3:27 pm PST. Since the request to cancel occured after the order was already confirmed by the seller, we were unable to cancel at the time of the customer's request. We did offer alternative solutions such as an early return, but the customer declined to proceed.
The customer's sneakers have since been verified and delivered! Nevertheless, we always want the customer to have a good experience and be happy with their purchase, so we're more than happy to assist with a return!
Shady Business Practices/Lack of Customer Service
Your money is held hostage
People need to be made aware of the following business practices by GOAT. Since mostly kids/young people use GOAT they seem to be getting away with shady dealings. I ordered 3 pairs of boots for my husband and 2 boys. Each had to be an individual transaction. I used AFFIRM (i have used them many times prior) to make monthly payments. 2 pairs were too large and I had to return which I did within 3 days as required. 1 pair they said had a damaged box so they offered me the option to proceed or cancel. I cancelled they issued the refund. Now my issue lies with the GOAT ONLY REFUND with credits minus all the shipping for future use. They DO NOT , DO NOT CANCEL THE AFFIRM LOAN so you must pay that off with interest for items YOU RETURNS! They do not tell you this. Nor it is stated anywhere on their website. There is no customer service number. You must deal with them via email. Now I have credits with them right that I have been attempting to use for 3 days and the credits will not show up at checkout. I have uninstalled and installed their stupid APP 3 times without resolution. Again they are forcing people to pay off loans with interest for returns items then holding credits or making it impossible to us them. I am so so sorry I got involved with this shady business and I truly hope that a state or federal agency investigates their practices. I am sure they will uncover a world of illegal practices.
You have your boots back! I want a complete and total refund. Let affirm know that you have your items and cancel the loan.
The customer purchased 3 different pairs of shoes and did decide to return 2 of the 3 orders.
Per our return policy that is clearly stated in our terms and FAQ's, returns are typically issued in the form of store credit. When the customer requests for a return, we also send an email to reiterate our return policy along with the return shipping label.
We do apologize for the issues experienced when attempting to apply the credit towards their next order. However, we were able to assist and resolve the issue within 24 hours. The customer was able to apply their credits towards two new orders.
Nevertheless, we are very disappointed to hear that the customer had a negative experience. We hope to get another opportunity to provide an improved experience in the future!
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I was able to use my credit but it took well over 24 hours and a dozen emails. Regardless, I will never deal with goat again
sold them a shoe named "Nike Prestos OffWhites" for $***, the packaged was shipped and signed by an employee named *** but never received payment.
sold a shoe through GOAT on the 11th of September 2017. once the item sold GOAT provided my business partner *** S. the shipping label which we printed and dropped it off at the UPS on Pennsylvania Ave. in Washington, DC on the 11th. by the 13th we received an email stating that shoe was on the verge of losing payment because the tracking wasnt updating via UPS. but when we checked UPS and calle UPS we were told the package was shipped and signed by an employee by the name of ***. Contacted GOAT via email about and they were just completely unprofessional. GOAT took my shoe, signed for it and never paid me and cam up with an excuse that the shipment was never shipped. I need my $*** asap. I drove from MD to NY to purchase the shoe at retail. I need my money. tracking number
i want my shoe or my money. we know you have it. UPS customer service already informed us a *** who is an employee signed for that package.
On 9/15, the customer reached out to inform us the merchandise was dropped off at UPS, but there was no update the to the tracking information. The customer claimed UPS told them the package was delivered and signed for.
We did not receive the customer's package, nor was it signed for by an employee of our company. We checked the tracking information and the package was never scanned in (as received) by UPS.
We contacted UPS on our end and they said they were investigating the issue. They did not tell us the package was delivered or signed for.
The UPS investigation is still active, but we followed up with the customer (on 10/11) requesting a drop-off receipt or any evidence they received from UPS stating the packaged was delivered and signed for. The customer did not follow up with us.
As previously stated, the UPS investigation is still active. We will be sure to inform the Revdex.com and the customer should anything change.
Sold an item on the platform. The sale was canceled after shipping
The shoe was sold on September 16, 2017. The shoe was shipped to the company on September 20 at 9am. The sale was then canceled, after ups took possession of the shoe. The company docks sellers 10 points for cancled sales. The company refused to follow through with the sale. They will also charge return shipping to me.
I will take GOAT credit to replace the sale of my shoe. I do not wish to have the shoes returned to me. I legally sold the shoe on their platform.
We require sellers to ship within 72 hours of the purchase. If they fail to do so, the order will automatically cancel and 10 points will be deducted from their seller score.
We state this in the email sellers receive when they are approved to sell, in the email sellers receive when they generate a prepaid shipping label for a sale and in the FAQs on our website. Additionally, we send sellers reminders to ship their order(s) via email.
This seller was notified of the sale on 9/16/17 at 5:54pm PT. This means they were required to ship by 9/19/17 at 5:54pm PT. Additionally, we sent the seller reminders to ship on 9/17, 9/18 and the morning of 9/19.
As stated in the complaint, this seller did not ship until 9/20/17. UPS did not scan the package until 9/20/17 at 9:47pm ET (6:47pm PT).
In the event we receive a shoe for a canceled sale, we give sellers the following options:
Option A: Consign the sneakers with GOAT. We will add the sneakers to your account so you can adjust and activate the listing. Once the sneakers sell and the order has been processed, you will receive payment. The commission rate will be based on your seller rating.
Option B: Have the sneakers shipped back to you for $AMOUNT. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
This seller chose to proceed with Option A.
I applied to finance shoes I got denied, shoes were still shipped to me. I'm trying to return them, but they said I still have to pay the loan off.
I got denied for the loan, I have multiple emails confirming ***. The merchant still shipped me the shoes, I'm trying to return to sender.. but even though if I still return them. They will only ice me credit to buy another shoe. Therefore I'd still have to pay off the loan. I don't want credit, I want them to pay off the bank because of prior to me getting denied in the first place I bought the shoes somewhere else... also I didn't even know I got approved for the shoes till after they sent me a tracking number.. I have emails saying why I was declined for the loan..
For them to refund the bank. I don't want the product and I'm not in fault that they shipped the shoes in the first place. When I was declined of the loan.
The customer initially regarding issues regarding getting approved for financing. Since this is done through a third party and we do not see the information in regards to the reasons why a loan is denied, we did have to refer them to contact our third party directly.
However, it looks like they were able to resolve this issue and were able to get approved to finance an order.
The sneakers were then shipped to the customer but appeared to be lost in transit as the customer did state they had recently moved into a new development. We assisted the customer with the following steps to file a claim for the missing item. We initially offered a full refund in the form of credit while the investigation was pending, so they could re-purchase a replacement sneaker.
Before the credit was issued, the sneakers were finally delivered and the customer elected to return the sneakers instead. Although our return policy typically only allows refunds in the form of credit, we did issue a refund to the customer's original payment method.
We hope to get the opportunity to provide a better experience with the customer's next order!
I was sold a fake sneaker by this company.
I initially purchased a pair of all white yeezy boost 350 V2 on 5/27/17 and when I received those I could tell something was not right so I took them to a sneaker store that sells the authentic pair and found out that those shoes were fakes. So I emailed them and they allowed me to return the shoes but I could only get a credit and mind you these shoes were $700 so they were not cheap and I was upset not only did I just get a credit for $700 I can't get my money back so I had no choice but to order another pair. After doing some research again I tried to order the second pair because I just did not want the credit to sit there and then I'm paying back money to Affirm and have no product so I ordered the yeezy boost zebra print 350 boost v2. I order those around my birthday so maybe June 5th. I received them about two and half weeks later to only find out again they were fake. I had reservations about ordering but decided to do so anyway because I didn't want to waste my money. So I ordered the second pair when I received I did research and also wrote to them and told them that I thought they were fake. They again assured me that they were not I explained how I preferred not to receive them from an international seller but they sent them anyway. After they assured me again I thought let me stop thinking this way so I decided to keep them I wore them twice and have found out that yet again these shoes are absolutely fake. I'm beyond upset and just wish they were better at providing authentic shoes to their customers. I did not spend all of that money to get another fake pair of shoes. At this point I don't even want my money back I just want a real authentic pair of shoes its sad that this company is getting over on so many people.
At this point from suffering the embarrassment of wearing these fake shoes I just want an authentic pair. I'm over this whole process and I know they will never give me my money back so I just want an authentic pair of shoes.
Customer did reach out inquiring about the authenticity of their sneakers for their order that was initially purchased and delivered on July 7th. Our specialists reviewed the customer's concerns and were able to confirm that the sneakers that were delivered to the customer were 100% authentic.
The customer proceeded to demand a refund, in which we could not accommodate since the request was a couple months after the sneakers were already delivered and they had already been used. Per our return policy, we're only able to accept returns if the sneakers are returned in the same condition as when they were initially delivered.
Nevertheless, we did attempt to provide alternative solutions for the customer that were refused. We are still open to working with the customer to come up with another solution that will satisfy all parties.
I purchased a pair of 300$ sneakers and they came in damaged. They are brand new I've written them emails and they are ignoring them each time.
I purchased the sneakers on august 22. They came in two days ago. They are Jordan 6 champagne size 10.5 new in box. Upon arrival I opened the box took the shoes out and I noticed a nasty scuff mark on the side and paint fading on the front of the shoe. I immediately contacted them about it they have ignored much emails each time. I even gave them a option if they can send me another size 10.5 without damage to the shoes. I paid 305$ for the sneakers. Im really upset they are ignoring My emails each time
I just want them to send me another size 10.5 with no damage to the shoes. If they can't do that 100% total refund to my payment method and not store credit.
Customer reached out regarding an issue with their sneakers on Friday, September 1st. For claim issues such as the one reported by the customer, they are typically escalated to lead agents to provide better assistance. The customer did experience a longer than usual wait time, so we do apologize the customer's issues were not addressed earlier. Nevertheless, we did address the issue with their sneakers and provided a full refund. Per our latest correspondence with the customer, we believe they were fully satisfied with the outcome and we certainly hope to see them return again!
(The consumer indicated he/she ACCEPTED the response from the business.)
They fixed my problem just took way longer then expected. I wish to close this case.
per email received 9/25/17 by consumer
I'll drop it since the took care of my matter
Sent from my iPhone
This mobile app has terrible customer service support and they are not accountable to providing decent support. It has cost me money.
This mobile app has 1)NO customer service number to escalate issues. Only a help "chat box". 2)There is np accountability to help their customers and have a couple times prolonged support to facilitate resolution for customers causing problems for the customer.
This company essentially "brokers" purchasing and selling of shoes.
On 7/13 I sold my sneakers. GOAT (the business in question) was to email me a shipping label. I never received it. I had 72 hours to ship the sold merchandise. Within hours of selling my merchandise and NOT receiving the shipping label I sought out a solution and wanted to contact GOAT. The only way I could is a "chat box". GOAT took nearly the 72 hours to provide me an imagined label of which my 72 hour window was closing. I made it to the UPS with the label and I find they closed my sale. I reached out Again to discuss alternative methods to provide good customer service. They told me to update my email address, which I did. I recently resold my merchandise and I'm now faced with the same dilemma. I have reached out numerous times with request for help, of which, I just learned they deleted my help request within the chat box. I have requested an alternative solution for providing a shipping label and seeking alternative methods of contact. To date they have not replied to my requests. This has all occurred from 7/13 to present. They give no real way to resolve issues and they are disregarding my concerns. It feels as though they are brushing my issues under the rug.
I would like an alternative, timely response to my concerns that will provide the business as promised. In this case, a shipping label so that I may send my merchandise to the buyer as promised.
First, we would like to apologize to the customer if any inconveniences that were caused and issues experienced with receiving his label. At the moment, we only handle customer support via email and chat, but we do typically respond within 24 hours from when the message is received.
We've reviewed the correspondence with the customer, and can confirm that they reached out on July 13th at 6:44am PST regarding an issue receiving his shipping label for his recent sale. According to our records, our agent responded and provided the shipping label for his sale on July 13th at 6:59am PST.
The order was placed on July 12th but his order was canceled as it was not shipped within the allotted 72 hours for sellers to ship to our facility. Since we do have a time frame to uphold when buyers who purchase from our platform, our system automatically cancels orders that are not properly shipped within this time frame to keep things fair among both buyers and sellers.
We are very sorry to hear that the customer feels as we did not care as we were in constant communication for 7 straight days afterwards, attempting to provide a resolution. Since the customer had stated that he was unable to receive any kind of email in his inbox or spam folder, we did suggest an alternative solution of updating to a secondary email address.
It appears as though the customer has since been able to receive his shipping labels as stated in his last message to our support team.
If the customer is still experiencing any issues of any kind, we'll be more than happy to provide additional assistance.