GoDaddy.com

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On January 5, 2016 our customer purchased a hosting plan and received...

a Microsoft Office 365 Email plan for a 1-year term at no cost. On August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email plan. Upon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved.  Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely manner. As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Worse email service for the last 5+ months!

We are unable to send any emails from our mobile phones . . and the SMTP options regularly require changes on PC and Mac devices. Right now I have spent over 60 minutes talking to Go Daddy's Customer Support in India, person named M M[redacted] . . and the technical team failed to resolve the issue.

We waited for 15 minutes for Go Daddy's email servers to respond and we received the "The connection has timed out" issue on all domains held with Go Daddy.

How does Go Daddy expect its customers to use their service and continue to renew / repay for such poor experience?? Go Daddy is hurting our business as we fail to connect internally and externally with our stakeholders and clients.

I've been with GoDaddy for over a year now. They were okay at first when I have basically zero traffic to my sites. I made the mistake of paying for my hosting in advance - big mistake - my sites are continuously down and unable to reach. I called trying to get a refund so I could go to a competent hosting company and they refused, despite their services rarely working and being extrememly sub-par when they do work. I'd stay away from GoDaddy and only use them for domain purchases if you use them at all. There are many other great hosting companies available for even cheaper than what these cretins are charging. I'll never say another nice thing about GoDaddy and cant wait until May when I can finally get out of this hosting deal.

Absoluetly horrible experiences! They sell me a name from the backoder market and take 5+ days to transfer in, then refuse a refund because it's more than 5 days. They, they freeze it so I cannot transfer it out, violating the global ICANN agreements (they have a complaint filed), and will not give me the property I paid for, and will not refund my money. I'm not alone, there are many people on the net facing this exact same issue, and Godaddy is not playing fair or by the rules. They took my money, did not provide me the product they were selling, and refuse to offer a refund or make an attempt at straightening this out. Ive spent hours on the phone with them, emailed muletiple support departments including a 'review60' address, phone, chat etc but they keep citing that when you buy a domain from them you are automatically 'opt-in' to a freeze. I did not opt in to this, they cannot show me where it states this before the purchase is made, and in the end they have my $ and I dont have what I paid for and have no resource.

I signed up with Godaddy for their "Deluxe" plan, which offers "Unlimited" Websites, Storage, and Bandwidth. I host a few websites under that plan, all very low-profile, and very low bandwidth.

I received a notification yesterday that I was using the website for storing and archiving files in a manner for which it's not compatible. The data provided shows issues with two sites that are hosting photos. The galleries are using Coppermine, an application provided by Godaddy so users can host a photo gallery. The galleries are ~6000 photos.

The notification says I'm not allows to host "large collections of files" (despite the "unlimited", and that a photo gallery is, effectively, a large collection of files). I called Godaddy to work to be sure I meet their terms of service. I spoke with a representative, who said I needed to decrease the number of files, and the individual file sizes, yet refused to actually tell me what the limits were. How many files are too many? What's the actual limit? The plan provides "Unlimited", which is clearly not true, but even more frustrating is that even after escalating the issue to the supervisor I can't find out what the true limits actually are to try to meet them, or to decide they're unacceptable and that I should go to another business. If GoDaddy is going to invoke limits, I should at least be able to find out what they are!

In 2013 I bought a 4-year personal webspace package from GoDaddy that included "unlimited bandwidth." I needed to stream a few videos for my classes and I asked before I joined if GoDaddy supported this feature. The salesperson said this feature was included with my personal website purchase. I have an audio receipt documenting this. All went well the first year; then my students started reporting my 10-minute videos were not playing through. I contacted GoDaddy and was told "it was [redacted] fault." I knew this was not true and persisted. Finally a GoDaddy rep said the company had changed its policies 4 months earlier and was restricting the bandwidth of individual files on my account (an similar accounts) to 40 gigabytes. Some of my videos were as large as 70 gigabytes. This change had been instituted without notifying me in advance. Instead of restoring their initial agreement with me, GoDaddy offered to sell me an upgraded account. Needless to say, I was shocked to see the Revdex.com has given GoDaddy an A+ grade. It tells me your grades are meaningless.

Go Daddy should not sell or represent a product that they cannot FULLY support. Office 365 is the product. I will be contact the Revdex.com in Arizona as well as the [redacted]. I will most definitely remove all my register domains from renewal when they come due. I will not recommend GoDaddy again to anyone. No escalation of support to anyone with knowledge of product, NO SUPERVISORY SUPPORT or INTERVENTION AT ALL. BY FAR THE ABSOLUTE BOTTOM OF THE RUNG (lower than [redacted]). More than willing to sell a product or service with no support after the sale. Shear and complete disappointment!

I inbested close to $1,000 dollars in Go Daddy web design services to assist me with developing a new website. I was asked to provide content for my website and they would take that information and create an initial layout of my site. After painstakingly providing content what Go Daddy delivered to me was a novice built framework with no creativity or expertise at all. It look like a beginner was given the task of developing my site. All that was done was little more than words thrown on a page. I supplied examples of websites via urls, descritions of what I was looking for and it did not appear that any of it was taken into consideration. After the initial layout I was asked to provide changes which I did. I was then told that they could not make changes only edits and changes would need to be done at my 30 minute free updates. I could not do anything myself at this point because my site was not released. I called several time seeking assistance and most of the reps appear clueless. They ability to enhance my site seems minimal. At this point I am wondering what I paid $1,000 for. They have done nothing to earn a dollar.

I was a victim of a deceptive business practice. Do not let this happen to you!!!
On Tuesday, July 15, 2014, I logged onto the www.[redacted].com website to purchase one or more domain names for a prospective website/blog. I have done this many times before and am aware that in addition to the service of website registration, GoDaddy offers a number of services at various prices, including, but not limited to website design, website hosting, and search engine optimization.
I was only interested in seeing if the prospective website names that I had in mind were available, and if so, to register those names so that I could begin the process of designing my website. The fee for domain name registration is modest, typically not exceeding $25 for two years.
I searched for my chosen domain name are received a message that read, “Good news, the domain is available”. So I clicked on the button that read “Continue to Cart”. When I got to the “Cart” page, I saw the price, which I do not specifically recall, but remember that it was in line with my prior experience, i.e., less than $25. When I tried to finalize the transaction, I could not recall my customer name and password, so I called the customer service phone number on the GoDaddy website.
When I spoke with the customer service agent, my first task was to reset my password. After resetting my password, I continued speaking with the customer service agent to complete the purchase of the reserved domain name.
The transaction seemed routine. The agent informed me that we would be recorded. He mentioned the price, which again seemed in line with my experience, and I completed the transaction using my bankcard. I was told I would be receiving confirmation by email.
I then hung up and went back onto the GoDaddy website to search for alternative names for my proposed website and purchased four more names, none of which exceeded $25.
A few minutes later I saw that I had received email confirmations from GoDaddy, but was too busy at work to check the confirmations at that time.
On Sunday, July 20, 2014, I went onto the bank’s website to do some online banking. I was shocked to see a “check card purchase” regarding GoDaddy.com in the amount of $1,995.18. I thereupon immediately contacted GoDaddy customer service to inquire about that charge.
I was told that I had purchased a “Premium Domain”. I said that I did not know what that was. When the customer service agent explained, I said that I would never have purchased a “Premium Domain” and furthermore, I was never advised that $1,995.18 would be charged to my account. I could not recall specifically the amount of the charge that I agreed to, but was certain that it was less than $25. I objected to the fee and said I wanted to cancel the purchase and get a refund. I was told that the purchase was nonrefundable. I was also told that I had been properly informed of the purchase price. I said that I would never have agreed to that price, that I was aware that I was being taped and was sure that the tape would bear out my claim. I was told to hold while the customer service agent looked into the matter.
After several minutes, the customer service agent returned on the phone. He stated that he and his supervisor listened to the tape of the transaction. He admitted that the person with whom I had placed my order never stated that it was a “Premium Domain” purchase. He never used the word “premium”, nor did he describe what a premium domain was or that my purchase was not a typical domain name purchase. The agent stated that the person who took my order indicated that the purchase price was “nineteen ninety five”, and that I agreed to that price and to have my card billed for that price.
I said that when I was told the price was “nineteen ninety five”, that was consistent with my experience, i.e., that the price was less than $25, and agreed to $19.95, not $1,995. The agent basically said too bad for me, the purchase was nonrefundable and there was nothing that he could do. I asked to speak to his supervisor.
A gentlemen who identified himself as [redacted], got on the line. I requested, but he refused to give his last name or direct phone number. I repeated what I had said to the first customer service agent. [redacted] G. stated that he had listened to the audio tape of the transaction along with the first customer agent. He also confirmed that the tape reflects that I was never informed that I was making a purchase of a “Premium Domain”, nor was there any indication that what I was purchasing was anything other than a standard domain name. He also confirmed that I was not told that the purchase price would be “one thousand nine hundred ninety five dollars”, but was told the price was “nineteen ninety five”.
Again I plead my case that I was not afforded the opportunity to make an informed decision about a very expensive product. I advised that I had no idea that I was approving a charge of $1,995 as opposed to $19.95, and if I had been aware of the proper charge, I would never have authorized it. [redacted]. said there was nothing he could do. The purchase was nonrefundable.
I insisted that there must be someone with authority to make a refund under these circumstances. I said that this transaction involved tactics that were deceptive at best, and quite possibly fraudulent. I said there must be someone with the authority to make an appropriate accommodation under these circumstances. I was told that no one would give me a refund. I asked to speak with [redacted] supervisor and was told he was not working today.
Since there was absolutely no expression of any concern or desire to assist me in what clearly was a mutual mistake, I must conclude that there was no mistake on the part of GoDaddy, but that such practices were deliberate and commonplace.
Beware in your dealings with this company. If you have any questions about my experience, I can be reached at [redacted].com

GoDaddy is running a very bad ce. First, I have to wait for 2 hours to chat to one executive then he told me that this is wrong place and they do not support dedicated servers. Then when I contacted the right place as guided by that executive I have to wait for another 1 hour and result is nothing and their window is hang. I cannot write anything the executive disconnected. I WOULD SAY NEVER TAKE ANY SERVICE FROM A COMPANY WHERE YOUR SERVER FAILS BECAUSE OF GADADDY, THERE IS NO RESPONSE, YOU SPENT 3 HOURS TRYING TO CONTACT THEM WITH NO RESPONSE. WORST WORST COMPANY IN TERMS OF SERVICE AND CUSTOMER CARE.

This company provides limited detailed information necessary to make an informed decision when purchasing their products and services. They provide information pertinent to the functionality once you call customer service with an issue and will basically tell you, you have to spend more money in order to continue utilizing the product you've purchased or you have to pay additional money to upgrade to another featured product they offer. Either way they will do everything they can to coerce you into spending more money due to the lack of information made available at the time of purchase.

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

 

The latest version of these agreements may be found at:

One of GoDaddy’s representatives was attempting to walk the customer through backing up their .PST file (used by Microsoft Outlook to store email, contacts, etc.), prior to the customer deleting unwanted email.  This backup would allow the customer to restore any deleted emails, if they later needed anything back.

 

During the call, in an attempt to view hidden folders and files to locate the .PST file, the customer accidentally hid their folders, making them appear as though they were deleted.

 

Resolution:

GoDaddy has upheld our user agreements in good faith. We have shared our customer’s experience and feedback with our Customer Care Center management team in an effort to act upon any training opportunities that may exist.

 

GoDaddy has followed up with the customer to remove the Hidden attribute of the “missing” folders and files. We now believe all concerns are resolved.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

Scottsdale, AZ 85260

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

On January 20, 2014 the complainant purchased a Domain Name...

Transfer and Hosting Account through the GoDaddy website. Prior to purchasing these products the complainant acknowledged the following agreements:

•    Universal Terms of Service Agreement

•    GoDaddy Hosting Agreement

•    GoDaddy Domain Name Transfer Agreement

•    GoDaddy Domain Name Registration Agreement

The latest version of this agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

On June 27, 2014 the complainant contacted our Chat Support Team to cancel their products and request a full refund for all services they purchased based on services not being successfully activated.  

Resolution:

GoDaddy has upheld its agreements in good faith and honored its terms of service.

GoDaddy has worked vigorously to resolve all of the technical issues the complainant experienced. The last interaction our Customer Care Center had with the complainant prior to their product cancellation was on April 9, 2014.  At that time they acknowledged that their support issues had been resolved.

As the complainant has now canceled their GoDaddy products we have refunded the remaining 7 months of their Hosting Account to their original payment method. Domain Names are not a refundable product, but should the complainant wish to reactivate their domain name within 15 days of cancellation we will be happy to assist them.

We now consider this matter to be resolved.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,

 

John McCarthy

Office of the CEO - GoDaddy

[email protected]

14455 N. Hayden Rd. Suite 226

Scottsdale, AZ 85260

(480) 505-8828 Phone

(480) 275-3975 Fax

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements prior to...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Website Builder Service Agreement•    GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspxPer the complainant's account preferences, GoDaddy was instructed to automatically renew their Domain Name and Website Builder accounts and did so in a good-faith effort to honor its agreements with them.  GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. They may also, at any time, log into their account and modify these preferences for each of their products and services.   Account management is a customer responsibility.  On March 18, 2014 the complainant contacted our Billing Department and canceled their Domain Name and Website Builder. A refund was processed for the most recent renewal.We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We rely on our customers to update their account settings per their intentions.  While we cannot provide compensation for their overdraft fees, we will reach out to their financial institution to request leniency regarding their overdraft fee.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: •                     Universal Terms of Service Agreement •                     Marketing Applications Agreement •                     Get Found Service Agreement The latest version of these agreements can be found at[redacted]://[redacted]. On February 3, 2014, the complainant purchased GoDaddy's Get Found product for a 3 month term and on March 3, 2014 the complainant purchased  Search Engine Visibility.  These products allow our customers to optimize their websites and submit them to various search engines and websites.   The site in question has been indexed by search engines, using [redacted] as an example below. [redacted] > https://[redacted]/#*=[redacted] GoDaddy's products have functioned as intended. GoDaddy has no influence over the ranking our customer's site ultimately achieves. This link may also prove helpful to the complainant in understanding search engine ranking: SEO ranking factors for 2014 [redacted]://[redacted]/RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have refunded the complainant's most recent 3 month renewal of Get Found, and extended the complainant's hosting services an additional month as a goodwill gesture.   Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,

[redacted] Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to bring greater clarity to this matter.

GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing including processing all data restores available for them. The customer's site may have been compromised prior to the date we had available for restoring the customer's files.

 

As per our agreed terms, our customers are solely responsible for undertaking measures to: prevent any loss or damage to their website or server content; maintain independent archival and backup copies of their website or server content; and ensure the security, confidentiality and integrity of all their website or server content transmitted through or stored on our servers

 

At this time, we consider this matter successfully resolved.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kind regards,

Office of the CEO

GoDaddy.com

Scottsdale, AZ 85260

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I have reviewed the response made by the business in reference to complaint ID [redacted], and am reluctantly selecting "accept", although I think it is terrible service for a business to request I dial a long distance telephone number to resolve my complaint when I have already notified them of my complaint in writing. I have called this number, and they were more helpful than [redacted]' office. They instructed me on how to remove the products from my account, which I have done, and refunded my money, which in my opinion, should have been done in response to my complaint. There is no reason I should have had to call them to accomplish this; they had all the pertinent information already. Nevertheless the matter is resolved. I have been informed that the refund will post to my account 7-10 days from now. I suppose if there is a problem with this, I will reopen my complaint at that time.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At NO time was it communicated to me the email accounts I had ALREADY set up with my original purchase would be deleted/discontinued/lost. That would have been vital information to have in the decision making of the purchase of the website building tool. As for being forced to purchasing an email account ( I say "forced" because I didn't really have an option at that point) to add to my new website building tool, I was ASSURED by the Godaddy rep that I would, without a doubt, be able to reinstate 3 of the email accounts I had originally made with my initial purchase. That too was untrue as I was only able to make 1 email account. I would have had to purchase an email package totaling more than my initial purchase with FREE email to go along with my website building tool...which makes no sense - unless of course your sole purpose is to upsell additional products.As for the "refund" - I was was verbally TOLD by the Godaddy rep that I would NOT be given a refund, but rather an "in-store" credit. NO REFUND. Which I think my account reflects with a credit which can be used to purchase more Godaddy product.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have only received one phone call from Godaddy about this matter. I was left a voicemail and instructed to reissue the original chargeback and they would accept the chargeback this time. My credit card company will not allow me to do this, either because it's been too long, or it was already closed. I choose not to speak to Godaddy on the phone, because anything said in a phonecall is "he-said she-said". Only messages via the Revdex.com secure board can be reviewed and held true. They make a lot of promises on the phone that all of a sudden change once we get here. Regards,[redacted]