GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and am reluctantly selecting "accept", although I think it is terrible service for a business to request I dial a long distance telephone number to resolve my complaint when I have already notified them of my complaint in writing. I have called this number, and they were more helpful than [redacted]' office. They instructed me on how to remove the products from my account, which I have done, and refunded my money, which in my opinion, should have been done in response to my complaint. There is no reason I should have had to call them to accomplish this; they had all the pertinent information already. Nevertheless the matter is resolved. I have been informed that the refund will post to my account 7-10 days from now. I suppose if there is a problem with this, I will reopen my complaint at that time.

Regards,[redacted]

In 2013 I bought a 4-year personal webspace package from GoDaddy that included "unlimited bandwidth." I needed to stream a few videos for my classes and I asked before I joined if GoDaddy supported this feature. The salesperson said this feature was included with my personal website purchase. I have an audio receipt documenting this. All went well the first year; then my students started reporting my 10-minute videos were not playing through. I contacted GoDaddy and was told "it was [redacted] fault." I knew this was not true and persisted. Finally a GoDaddy rep said the company had changed its policies 4 months earlier and was restricting the bandwidth of individual files on my account (an similar accounts) to 40 gigabytes. Some of my videos were as large as 70 gigabytes. This change had been instituted without notifying me in advance. Instead of restoring their initial agreement with me, GoDaddy offered to sell me an upgraded account. Needless to say, I was shocked to see the Revdex.com has given GoDaddy an A+ grade. It tells me your grades are meaningless.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the service in question was renewed appropriately.  Our customer may cancel the unneeded product and contact our 24/7 Support teams at ###-###-#### for a full refund to the payment method on file within 45 days of the renewal date. EDUCATION:For assistance with the cancellation of the unneeded product, our customer may wish to follow the steps found at this link: [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, 2015 the complainant contacted our Customer Care Center to purchase a cPanel Hosting plan with the stated intention to migrate websites to it from earlier versions of GoDaddy’s Shared Hosting. The plan they purchased during this call was an Unlimited cPanel Hosting for a 5 year term.During the course of the migrations the complainant discovered their websites were not fully compatible with our cPanel Hosting product. They have now requested to be refunded 4 of the 5 years of their plan.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The cPanel Hosting plan functioned as expected.If the complainant agrees to reduce the term of their cPanel Hosting plan to one year, GoDaddy will as an exception to our Refund Policy, process a refund of 4 years of the original purchase price. The complainant can take advantage of this offer by contacting this office directly.  EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Getting Started with Hosting (cPanel)https://support.godaddy.com/help/article/8794/getting-started-with-hosti...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase and setup of...

products and services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Workspace Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

Our customer has been contacting GoDaddy support for assistance regarding an undelivered email sent to them from another party. In order to properly understand and diagnose the root problem, our support teams have been requesting a copy of the original email message and bounce back message which was generated.  However, our customer has been unable to provide all of the necessary information to us.  The bounce back message contains valuable technical data that can help service providers such as GoDaddy understand the core issue with these types of technical problems.

Resolution:

GoDaddy values our customer’s business. We will gladly investigate any instance of rejected email, however, obtaining a copy of the original message and bounce back is critical in determining root cause.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the Go Daddy account in question to which we would like to present the following.

On November 16, 2012 our customer purchased...

their Quick Shopping Cart by contacting our 24 hour Customer Care Center. At the time they agreed to the following agreements.

• Universal Terms of Service Agreement

• Go Daddy Quick Shopping Cart Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

Our customer has contacted our 24 hour Customer Support teams multiple times since January 26, 2014. These calls were related to the appearance of their Quick Shopping Cart changing and their belief GoDaddy had modified the template of their website.

RESOLUTION:

We attempted to contact our customer to discuss their concerns leaving a voice message.  

We have not made any changes to the template for our customer’s website. After reviewing their website, we believe that the custom scripting they have inserted into their site is cause of the change in appearance.

We very much appreciate our customer’s business and apologize for any inconvenience they may have experienced. But we do not provide support for custom scripting. If they wish to discuss this matter further they can contact this office directly.

Thank you for the opportunity to address the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 27 2012, our customer purchased a domain name via online transaction for a 1-year term. This was subsequently renewed each year. On February 27 2015, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On April 28 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised. Our customer submitted a request to cancel the protected registration and provided the appropriate documentation. The protection was removed. Our customer may work with our support teams regarding the transfer of the domain name and any applicable refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  First and most obvious was their failure to respond to the fact that our online store was inaccessible to anyone on two different occasions for multiple days.  As was presented in the original complaint, this included not only the Memorial Day weekend but also for six days just prior to the 4th of July holidayweekend.  We were unable to promote the site for the 4th of July not knowing if it would be online during that time.  In addition, we had distributed approximately 10,000 flyers with a discount code that expired June 30 and the site was not even available during those last crucial days since it was not online from June 26 until the evening of July 1.  During most of these days the new store front which was built by GoDaddy could be viewed, however, when you clicked to “shop”, you were directed to a page which said simply “File not found.”  I have screen shots of this with various date and time stamps if evidence is required.  Additionally, I was told originally by [redacted] that it would only take approximately one hour to get the site back up, then received an email stating that it maytake as much as 48 hours, but ultimately, I had to speak with [redacted] personally on July 1 to have it restored within fifteen minutes of our conversation.   He tried unsuccessfully to argue that they did not know which site that we wanted up.  He ultimately relented and confessed that they did indeed know whichsite to restore but they had simply not done so!  This was also after my grievance filed with their customer service department after which both [redacted] and [redacted] assured me that the site would NEVER go down again and the new store design would only go live after approval from us.  During this conversation with [redacted] on June 17, 2015, [redacted] admitted that the site should not have gone live, that the original store should not have gone down, that the site built was not what we desired nor was it truly functional, and that GoDaddy had not performed as they should have.  After the second time that our store had been offline for just shy of a week, [redacted] stated that he had used a different URL for the new store so that if it went live again, the current store would not go offline.  I asked if perhaps that should have been done initially to which he concurred. As far as their assertion that we caused “confusions and discrepancies” in the project, this cannot possibly be true.  If it is, then they are in much greater distress than I even imagined.  Since my initial contact with them on April 22, 2015, I am the only one that has contacted them.  They knew that I was the person to contact and did so without reserve.  The information requested was sent to them within the time requested and yet they did not honor their own guidelines.  As I explained in the original complaint, they were to begin work on April 30, 2015 and were to have a preview ready by no later than 10 business days thereafter.  This would have been May 6, 2015.  I have the email stating these dates for verification if required.  Their assertion that they “upheld its agreements in good faith and honored its terms of service” is not only inaccurate but also deceptive since they conveniently revised their “Universal Terms of Service Agreement” and their “Website Builder Agreement” after entering into the contract with [redacted].   It was not until after they failed to have a design ready in the time promised that** [redacted] (the “customer” and owner of the business) contacted them again on May 22, 2015 questioning not the design but when it might be available for preview.  This is when they put a half designed page online that was not functional and since this was late on Friday afternoon of Memorial Day weekend, it could not be corrected until June 2, 2015.  If this is “good faith” and per their “termsof service” the buyer should definitely beware! Allow me to reiterate that it is our contention, and I believe the evidence proves, that Godaddy’s Dream Design team has done irreparable damage to the brand of [redacted] by its inept design and by continually causing the functional store to go offline especially just prior and during 2 major shopping holiday weekends.  It has repeated missed every deadline given.  Its unprofessionalism is unparalleled in my 30+ years’ experience in the business world.   We would request once again, a full refund of all monies paid to Godaddy.  Once we have a functional site built by someone more capable than Godaddy has shown itself, we further request that the domain name of [redacted] be released to whomever we contract to provide us with hosting services without any further complications or compensation.  Additionally, all hosting of the current functional store should continue until the newprofessional store has been established.   I sincerely believe that this is the least of what is owed to [redacted] and should be complied with posthaste in order to prevent legal intervention.  

Regards,

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer 3 domain names away from GoDaddy to another registrar.  Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status.  Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain.  The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains.  Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar.  The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]sOffice of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On January 5, 2016 our customer purchased a hosting plan and received...

a Microsoft Office 365 Email plan for a 1-year term at no cost. On August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email plan. Upon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved.  Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely manner. As explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.Our office has attempted to connect with our customer via phone to address the additional comments presented and was unsuccessful.On March 4, 2013 our customer purchased an SSL Certificate for a five year term, in the amount of $29.95.On September 22, 2014 our customer canceled the service.  In accordance with our Refund Policy, a pro-rated refund for the remaining time was provided to our customer as In-Store Credit in the amount of $18.00 which may be used towards the purchase or renewal of GoDaddy products.  On September 22, 2014 our customer purchased a new SSL Certificate for a three year term in the amount of $146.98.  This is for the service period ending August, 2017.  GoDaddy does not currently offer SSL certificates for 5 year terms.  Upon previously connecting with our customer, a refund for the three year service they had purchased in the amount of $146.98 was provided to our customer as a gesture of good will.  This service remains active.We appreciate our customer's business and feedback regarding our product interface.  However, GoDaddy will not provide any additional gestures or refunds with regards to this matter.Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase of products and services...

our customer acknowledged the following agreements:·         Universal Terms of Service Agreement·         Hosting Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] On March 21 2012, it was recommended to our customer that they move to GoDaddy 4GH hosting in response to their concern regarding their website’s performance. Content management systems, such as the one used by our customer, typically rely on databases, and therefore utilize more resources. This was the basis for our recommendation.  Additionally, the legacy hosting our customer had been using will eventually be phased out. Platform retirements are rarely easy and it is never our intention to create inconvenience for anyone. As with any company, we have to continue to grow based on customer needs and new technology available to us.  On January 19 2014, our customer contacted GoDaddy regarding errors they were seeing when trying to pull up some of their websites. The errors were determined to be caused by too many connections to the server. To be clear, concurrent server connections are limited on a per user basis within a shared hosting environment. In an effort to provide our customer a solution, it was recommended that they migrate to our latest shared hosting platform, cPanel hosting, which processes such connections more efficiently. While GoDaddy understands our customer’s frustration, content migrations are not a service GoDaddy provides for shared hosting. This is a customer responsibility.  Resolution: GoDaddy values our customer’s business and acted in good faith in upholding the agreements with them. As a gesture of goodwill, GoDaddy will provide our customer 3 months of cPanel hosting. Should our customer wish to accept this offer, they may indicate this in reply.  Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards [redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns.  GoDaddy’s Universal...

Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services.  The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 9, 2014 the complainant purchased GoDaddy’s Get Found service for a five year term during a call with our Customer Care Center. On March 12, 2015 the complainant next contacted our 24 Hour Customer Care Center with questions regarding their Get Found service. At that time the complainant requested a refund in full. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have provided a refund. However, it is not true that I never contacted them. They failed to respond to my communications. They also intentionally make it very difficult to get in touch with them. Their business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 27, 2014 the complainant registered the domain name in question for a one-year term via an online transaction and opted to add GoDaddy’s Protected Registration service.  This is for the period ending June 27, 2015. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On June 27, 2015 the complainant manually renewed the domain name registration for an additional one-year term.  Following the renewal transaction, the complainant submitted a request to cancel the Protected Registration services.  As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly with a request for the required identification documentation.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.  As such, there are no applicable refunds with regards to the domain name registration or Protected Registration service in question.Our office has attempted to connect with the complainant via phone to discuss their concerns and provide clarity regarding the service they had purchased. However, our attempts have been unsuccessful.  The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by our Domain Services team, the service may then be canceled.  Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy: • Universal Terms of Service Agreement •...

Domain Name Registration Agreement • Domain Name Proxy Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 5, 2014, our customer registered a domain name via online transaction.  During the purchase, our customer opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised.  Our customer submitted the necessary documents and the Protected Registration service was canceled on January 7, 2016.  A refund for the latest Protected Registration service renewal in the amount of $32.97 was subsequently refunded to the original payment method to satisfy our customer’s request. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to bring greater clarity to this matter.

GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing including processing all data restores available for them. The customer's site may have been compromised prior to the date we had available for restoring the customer's files.

 

As per our agreed terms, our customers are solely responsible for undertaking measures to: prevent any loss or damage to their website or server content; maintain independent archival and backup copies of their website or server content; and ensure the security, confidentiality and integrity of all their website or server content transmitted through or stored on our servers

 

At this time, we consider this matter successfully resolved.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kind regards,

Office of the CEO

GoDaddy.com

Scottsdale, AZ 85260

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I signed up with Godaddy for their "Deluxe" plan, which offers "Unlimited" Websites, Storage, and Bandwidth. I host a few websites under that plan, all very low-profile, and very low bandwidth.

I received a notification yesterday that I was using the website for storing and archiving files in a manner for which it's not compatible. The data provided shows issues with two sites that are hosting photos. The galleries are using Coppermine, an application provided by Godaddy so users can host a photo gallery. The galleries are ~6000 photos.

The notification says I'm not allows to host "large collections of files" (despite the "unlimited", and that a photo gallery is, effectively, a large collection of files). I called Godaddy to work to be sure I meet their terms of service. I spoke with a representative, who said I needed to decrease the number of files, and the individual file sizes, yet refused to actually tell me what the limits were. How many files are too many? What's the actual limit? The plan provides "Unlimited", which is clearly not true, but even more frustrating is that even after escalating the issue to the supervisor I can't find out what the true limits actually are to try to meet them, or to decide they're unacceptable and that I should go to another business. If GoDaddy is going to invoke limits, I should at least be able to find out what they are!

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.  On May 28, 2014, May 28, 2015, and June 1, 2016, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the services in question.Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so following our receipt of the updated credit card information in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration for each service term, most recently on:•  April 20, 2016•  May 5, 2016•  May 15, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We have no record of our customer contacting support staff to request cancellation of services and deactivation of their account. Our customer will need to do so in order to ensure no future billing occurs within their account with us.  We also encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy