GoDaddy.com

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity

to the concerns presented by the complainant. We have reviewed this matter and

would like to present the following.
GoDaddy takes customer security and our commitment to

preventing fraud...

very seriously.  If there are uncertainties with

transactions made, these transactions may be flagged for review by our

Verification Office.  A request for

proper, legible credentials from the account holder would be requested to verify

the transaction as legitimate. Our goal is to reasonably ensure that the owner

of the payment method has authorized the transaction(s). According to a public WHOIS lookup, the domain name in

question has been registered through GoDaddy, and is utilizing private

registration services.  The complainant

may use any available information from the WHOIS search

to contact the registrant of the domain should they wish to attempt to acquire

it.
Thank you again for the opportunity to address and bring

clarity to the concerns presented by the complainant.
Kindest

regards,[redacted]Office of

the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 6, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $89.91 for a one year term. On March 28, 2015 an additional month was added to the complainant’s Get Found plan at no cost.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted], [redacted] and [redacted]. They can see this online by simply visiting [redacted], [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted], [redacted] and [redacted] have all indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Get Found service we will be happy to provide a refund for the time remaining on the service as an In-store credit in accordance with our policies. EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon the addition of our Protected Registration services to a domain name...

via an online transaction, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:[redacted]Domain names which have Protected Registration cannot be canceled until the Protected Registration service is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.  Resolution:Go Daddy has acted in good faith to uphold its agreements with our customer.  The Protected Registration service functioned as advertised; keeping the domain from being canceled or transferred to another registrar without proof of identification.  Our office has connected with our customer via phone and appreciate their candid feedback.  Our customer has completed the process of removing the Protected Registration service from their domain name and subsequently canceled the domain.  Since our customer has disputed the recent service charge with their financial institution which prevented us from processing a refund immediately upon cancellation of the service.  As a gesture of good will, GoDaddy is not disputing the charge back, thus allowing the customer’s payment provider to reverse that charge.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax

I have had domain registration and web-hosting with GoDaddy for 8 years. It was originally a gift from my mother, and in auto-renewal had her credit card information. Since it has been so long we both had forgotten about it and when it renewed in February she got her credit card bill and called to have the charges reversed. GoDaddy sent me an email and I sheepishly went in and entered my own information and then paid for the domain and hosting. After that Godaddy released the original disputed amount back to my mom's credit card company and marked my account "suspended". I spent an hour with customer support this morning and in the end was told to call billing. You can clearly see in my account where it was paid the second time, when the client services associate asked billing why didn't someone take that moment to clear that up? Why do I have to spend more of my time on the phone with billing as well? I am not okay with this and I will never, ever, do business with GoDaddy again.

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in question. Our customer did not take the required action and the service was renewed in accordance with their account preferences. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi, I already changed my address  months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to  contact the owner of this domain and nothing happen. [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them.

Regards,

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Renewal emails did not clearly call out the terms of refunds for my specific domain. Instead, they give generic text and a link to their lengthy lawyer-speak terms. Their true terms for the refund (after 5 days only the privacy portion can be refunded) are deeply hidden in their website and in their lawyer-speak. Also such terms are unusual in the course of general commerce, thus raising the expectation that such terms are clearly and simply communicated and not hidden inside walls of generic text.I believe that GoDaddy has not made a good-faith effort to clearly communicate the terms of the specific domains for which a refund is sought.

Regards,

Dont fall into the scams that Go Daddy offers, ESPECIALLY the "FREE MERCHANT ACCOUNT WITH FIRST DATA", First off, its FAR from free, MAKE SURE TO READ THE FINE PRINT, I read through it all, but missed the smallest detail. Its only free for a short time, and then it goes up to $10 a month, AND THEN, after you cancel your accounts through them because their website builders are terrible, even though they talk you into them, making you think they are professional grade, you start getting hit with $50 a month charges. And even worse, your stuck with a THREE (3) YEAR CONTRACT!!!!! No matter how much money your making!!!! DONT DO BUSINESS WITH GO DADDY!!!! Go daddy was once the best place to go for domains, and web hosting, they have only become a scam company!

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On May 9, 2015 our customer purchased a domain name for two years and a Website Builder plan for one year via online transaction. On May 9, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder in question upon expiration and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notification for the Website Builder plan prior to the expiration date on April 29, 2016.  This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.  A renewal confirmation email was also sent on May 9, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Billing team was not contacted until June 10, 2016, at which time the Website Builder renewal was outside of GoDaddy's refund policy.  A chargeback has been initiated against the product in question, withdrawing the funds paid to GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 26, 2013, our customer created their account and purchased via an online transaction a domain name registration for a two-year term.  This was for a service period ending August 26, 2015.  On August 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good-faith effort to honor its agreements with the customer.  GoDaddy sent renewal notices prior to the expiration date on:• July 27, 2015 at 8:06 a.m. MST (30-day notice)• August 21, 2015 at 5:43 a.m. MST (5-day notice)• August 27, 2015 at 7:57 a.m. MST (Renewal receipt)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.  As no action was taken, GoDaddy automatically renewed our customer’s domain name for a two-year term.  This is for a period ending August 26, 2017.GoDaddy provides customers with full control over the automatic renewal feature.  Customers may manage this preference at any time within their GoDaddy account.  Account management is a customer responsibility.  On September 5, 2015 (10 days after renewal), our customer logged into their account and turned automatic renewal off for their domain name registration.  They then contacted GoDaddy’s customer care team to request a refund.  Per our Refund Policy, certain domain names (our customer’s included) that automatically renew for a multi-year term are only eligible for a refund if they are canceled within 5 days of their expiration date.  As such, our customer’s request for a refund was declined.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer.  As our customer has disabled the renewal preference on the domain name in question, GoDaddy will continue to honor its agreements and not attempt to renew the service upon expiration.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx In June 2011 our customer purchased three domain names which included free email service.  GoDaddy no longer provides free email services with the purchase of domain names.On February 16, 2016 our customer contacted our customer support for assistance accessing their email via our webmail client. Our customer was informed the problem they experienced was due to invalid login credentials. Our support team offered to assist with a password reset however, the password was not updated by our customer.  Account management, including security of customer accounts, is the responsibility of our customers.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. The email service provided to our customer was functioning as intended. As such, GoDaddy is unable to provide the requested credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

I clicked to purchase a domain name that was advertised as .99 cents. Once I checked out, the price changed to $10. Called and customer service rep [redacted]. gave me the hardest time trying to honor the advertised price.

[redacted] was rude. I've been a loyal customer for so many years. Disappointed that godaddy wouldn't honer my .99 cent domain coupon. Sending email to CEO and Revdex.com so other clients know about the bad service. Will begin to delete all my services with godaddy.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 21. 2014 the complainant purchased a Deluxe cPanel Hosting plan for a one-year term.The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf.  The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. On March 10, 11, 23, 25 and 26 of 2015 the complainant contacted GoDaddy’s Customer Care Center to request assistance in accessing emails to an address that had not been configured.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant had repeatedly been provided correct instructions to create and utilize the email service within their hosting plan.  It was the complainant’s responsibility to act using the instructions that had been provided to properly setup and configure any email address(s) they may require. GoDaddy will not absorb any fees the complainant may have incurred due to enlisting the services of a third-party.EDUCATION:The following article may assist the complainant in configuring email in the future.Adding Email Accounts to cPanel Domains -https://support.godaddy.com/help/article/8871/adding-email-accounts-to-cpanel-d...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered...

into terms with the complainant.  In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identify. Furthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in question. RESOLUTION:  The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question.  EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax

Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge...

GoDaddy’s agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer...

agreed to the following agreements:

· Universal Terms of Service Agreement

· Domain Name Registration Agreement

· Hosting Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx.

Upon review of the account our customer contacted our support department to troubleshoot their hosting concerns. At this time the

website in question does resolve.

RESOLUTION:

GoDaddy has acted in good faith in upholding our agreements with the customer.

As a goodwill gesture we have refunded the $8.99 paid for the Deluxe Hosting Plan. The hosting plan is active in our customer’s account

and they will need to pay for the renewal if they wish to keep the service moving forward.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer. 

Best Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

 

The latest version of these agreements may be found at:

 

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domains and did so in a Good Faith effort to honor its agreements with the customer.

GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. GoDaddy also sent the customer multiple notices regarding the renewals prior to the date of transaction renewal and previously offered the customer a refund during the normal Refund Policy time frame.

Resolution:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the customer if they choose to cancel the domains.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.