GoDaddy.com

Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.This ownership of the account in question remains a dispute between two parties unrelated to GoDaddy and as such we cannot become involved. This includes all products and credits within the account in question.Should the complaint require documentation regarding this account, we refer them to our Subpoena Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENAThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500.  On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00.  Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing.  The complainant acknowledged the sale of the domain through [redacted] and the following agreement:GoDaddy Premium Promotion Agreement -https://www.godaddy.com/Agreements/ShowDoc.aspx?pageid=9312&isc=gdbb2745&am...⇄ domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain name was sold by the complainant for the price they had acknowledged and they have received payment.  There are no additional funds applicable to the transaction.  At all times the complainant was able to manage their domain listings, including the removal of the [redacted] listing within their GoDaddy account; account management is a customer responsibility.The articles below contains information the complainant may find useful when listing Premium Domain Names for sale.Education:[redacted] FAQ –https://support.godaddy.com/help/article/12077/[redacted]-premium-promotion-p...⇄ are Premium Listings –https://support.godaddy.com/help/article/3497/what-are-premium-listingsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service AgreementCopies of the latest version of this agreement may be found at:[redacted]As part of the domain registration process, GoDaddy makes multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available.  If GoDaddy does not receive a response indicating that the domain is not available for registration we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is in fact already registered shows as available for a new purchase registration.  The Domain Names in question are currently registered and have been since October 30, 2010 and December 20, 2006 respectively. These domains are not currently available to purchase as new registrations.  RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We will ensure our internal domains teams are appraised of the complainant’s feedback to address any improvement opportunities that may exist. EDUCATION:GoDaddy offers many new domain name extensions that the complainant might find suitable for their online endeavors. More information may be found online at https://www.godaddy.com/tlds/gtld.aspx Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service AgreementThe latest version of these agreements can be found at: [redacted]On March 11, 2015, a Premium Extended Validation (EV) SSL certificate was purchased for a one year term via an online transaction in the customer account in question. Premium EV SSL certificates are used to assure visitors to a website that the organization's legal and physical existence has been verified according to strict industry standards.  As such, our Premium EV SSL certificates require an extensive vetting process which may take up to 30 days to complete, due to the extensive email correspondence that may be required to provide our SSL specialists the necessary identification documents.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As all of the necessary documentation to complete the verification process has been provided, we have contacted the complainant directly and verified that the Premium EV SSL certificate in question was issued on April 2, 2015.  This SSL certificate is valid for a one year period from that date.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting AgreementThe latest version of these agreements can be found at: [redacted]On April 8, 2015 GoDaddy informed the complainant of a DMCA complaint received regarding copyright infringement taking place on the specified website. The complainant was provided 24 hours to comply or become subject to suspension.  This notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:[redacted]TRADMARK_COPYOn April 13, 2015 it was determined the content infringing had not been completely removed.  As such, in accordance with GoDaddy’s Copyright Infringement Policy and Hosting Agreement, GoDaddy suspended the hosting account until the matter was resolved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On April 15, 2015 GoDaddy re-activated the services associated with the website after verifying the infringing material was removed. Any refunds requested by the complainant will only be processed in accordance with our Refund Policy. The complainant may contact our 24/7 Customer Support teams for any aspect of their account, including product refunds and domain transfers.  They are available at [redacted] or by live chat at [redacted]Education:The complainant may find the following support articles useful:Refund Policy -[redacted]Transferring Domain Names to Another Registrar -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emails. These duplicates utilized all the disk space available in the complainant’s email inboxes. During this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domains. While there is no cost to the email plans, there is an expiration date associated with them. Any paid add-ons, such as additional email disk space, expire on the date in question. The complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email plan. The complainant may continue to utilize the aforementioned disk space until expiration. As account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 21. 2014 the complainant purchased a Deluxe cPanel Hosting plan for a one-year term.The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf.  The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. On March 10, 11, 23, 25 and 26 of 2015 the complainant contacted GoDaddy’s Customer Care Center to request assistance in accessing emails to an address that had not been configured.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant had repeatedly been provided correct instructions to create and utilize the email service within their hosting plan.  It was the complainant’s responsibility to act using the instructions that had been provided to properly setup and configure any email address(s) they may require. GoDaddy will not absorb any fees the complainant may have incurred due to enlisting the services of a third-party.EDUCATION:The following article may assist the complainant in configuring email in the future.Adding Email Accounts to cPanel Domains -https://support.godaddy.com/help/article/8871/adding-email-accounts-to-cpanel-d...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference. I never received any emails they claim to have sent me regarding renewal of the domain, the only email I received was to tell me it was canceled. The irony is now I am receiving emails from them almost daily trying to sell me more domain names .
 They have been nothing but condescending and unwilling to take any accountability for their mistakes . I did not receive any of the renewal emails they claim to have sent . Very dishonest company . Their response was offensive 

Regards,

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx In June 2011 our customer purchased three domain names which included free email service.  GoDaddy no longer provides free email services with the purchase of domain names.On February 16, 2016 our customer contacted our customer support for assistance accessing their email via our webmail client. Our customer was informed the problem they experienced was due to invalid login credentials. Our support team offered to assist with a password reset however, the password was not updated by our customer.  Account management, including security of customer accounts, is the responsibility of our customers.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. The email service provided to our customer was functioning as intended. As such, GoDaddy is unable to provide the requested credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

April 22, 2015, GoDaddy contacted our customer via phone indicating their hosting had failed billing. Attempts to automatically renew the hosting on April 16, 2015 per our customer’s account preferences had failed; our customer’s financial institution had declined payment.GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On April 23, 2015, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to the hosting account. On April 26, 2015, and April 16, 2016, GoDaddy was instructed to automatically renew the service in question for respective one-year terms per our customer's account preferences. GoDaddy did so in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices prior to the expiration dates informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s refund policy, the renewals that our customer references are outside of policy, and are non-refundable.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer was specifically advised at the time of purchase that they would need to take action in order to avoid future renewals of the service in question. Our customer did not take the required action and the service was renewed in accordance with their account preferences. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

GoDaddy simply reiterated what I already provided as background. The misinformation, lack of response to numerous attempts at customer service, and outright incorrect information was NOT addressed. I need service that is timely and accurate, and reflective of my customership. This was essentially a form response which appears to be a typical lack of personalization and respect for customers. My issues remain.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at*...

[redacted] On March 18, 2016 at 6:24 AM (PST), a web hosting plan our customer has been utilizing expired.  Per our customer’s account preferences, GoDaddy was instructed to automatically renew the service upon expiration for another 1-year term and did so in a good faith effort to honor its agreements with our customer. An order confirmation was subsequently sent to our customer containing transaction details.On March 18, 2016 at 7:51 PM our customer manually renewed the hosting plan for an additional 2-years via online transaction. A chargeback was initiated by our customer’s financial institution in dispute of the March 18, 2016 automatic renewal.  This chargeback withdrew the payment originally made to GoDaddy. As part of the chargeback process the hosting account in question is suspended and the payment method was blacklisted. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer's financial institution does not reverse the chargeback, we would be unable to waive the $50 chargeback fee for this transaction.  GoDaddy incurs costs to handle chargebacks, including the cost for our staff to research and address these items, and it is an unfair proposition to ask GoDaddy to incur costs due to the authorized renewal transaction being disputed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response that the GoDaddy products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility.We also again advise that if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Hello,
Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originally. I reject the business response.  As a previous customer of GoDaddy I was guided into making several changes after asking questions.  GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases.  They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment.  I am requesting a refund on my remaining balance for the months that I did and do not wish to use. As I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame.  Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions.  I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy.  As the website did work in good faith I do not wish to carry on.

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On...

September 6, 2015, our customer purchased four individual [redacted]-365 Email Essentials plans for a one-year term. Our customer contacted GoDaddy’s support teams on October 12, 2015, to upgrade one of those plans to the Business Premium plan which also provides them with the full [redacted] Suite of applications to install for use with the email address associated with that particular plan.On October 12, 2016, our customer called in to speak with GoDaddy support teams to discuss the [redacted] apps working with all their [redacted] 365 email addresses. The customer was properly informed the applications can only be used with the email address that is associated to the Business Premium plan as it is the only plan that comes with the [redacted] applications. Support provided a work-around for synchronization issues that may allow the applications to setup, but informed our customer that Microsoft routinely performs audits that can deactivate the licensing for [redacted] applications not on a qualified plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer was provided the correct information regarding our [redacted] 365 offerings and information on the eligibility for a refund. More information on GoDaddy’s Refund Policy can be found at the following link:

If our customer wishes to use [redacted] Applications with all their email addresses, they may upgrade their Email Essentials plans to the Business Premium plans.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted] of the CEO - GoDaddy

GO Daddy made unauthorized charges to my credit card. I have purchases domain names, and only domain names, from them in the past. Today they out of the blue charged my credit card $128.88 for Personal Website Builder Renewal and Office 365 Starter Email Renewal. How can this be a renewal if I never purchased it in the first place. Beware!

Your customer service is extremely subpar. You have hidden fees and less than 2 horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $60 on top of the normal fee to get it back. You customer service rep Kevin does nothing but argue and your "manager" Kell laughs. I will be looking elsewhere and tell other people to do that as well. No one deserves to be treated that way.

I had a very bad experience with GoDaddy today that has led me to write this complaint so that other users are aware and know what is going on.
With GoDaddy, promo-codes aren't universal. They're limited to specific regions, though they're advertised deceptively as 'universal.'
It is a very natural impulse to purchase a product at the least price. Especially with [redacted]. I jumped at the opportunity as soon as I found that GoDaddy domains can be purchased at a much lesser price than any other domain registrar currently offers. But after 1hour of trying to get through to the payment page and being on call with the GoDaddy support team for around 40mins, there seems to be no solution except to purchase the domain at a higher cost since the promo-code isn't valid in my 'location.'
I don't see the point of such offers and in my humble opinion, I feel duped. If they had instantly told me that this promo code doesn't apply to [redacted], I might have spent much less time trying to purchase through GoDaddy.
Not only was this a lengthy experience, like an ordeal

My website has been down for nearly 3 months. Go Daddy repeatedly acknowledged that this was their fault, but refused to refund any of the money that I had paid for the site and services. I wasted over 40 minutes on the phone with customer service today, and got nowhere! I was actually told that I would not be allowed to speak with a supervisor! This was the worst customer service experience I have endured in years!

There are so many other option, please think twice before choosing Go Daddy. When you factor in the website down time, pathetic customer service, and hours of frustration, it's just not worth it!