GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. The domain backorders and domain monitoring services are again functioning as advertised, as the complainant received multiple emails in July and August regarding domains being tracked via domain monitor or backorder.The complainant is welcome to move their domains to another GoDaddy account by utilizing the previously sent instructions, and this process can be completed at no cost. Domain backorders and monitors are not able to be moved between accounts.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 14, 2016 our customer modified the Registrant contact information associated with their domain name.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the Registrant’s contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 22, 2016 our office connected with our customer via phone to discuss their concerns. The 60-day lock has since been removed from our customer’s domain. Our customer may find the following article helpful:Transferring domain names to another registrar-[redacted]

Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

My website has been down for nearly 3 months. Go Daddy repeatedly acknowledged that this was their fault, but refused to refund any of the money that I had paid for the site and services. I wasted over 40 minutes on the phone with customer service today, and got nowhere! I was actually told that I would not be allowed to speak with a supervisor! This was the worst customer service experience I have endured in years!

There are so many other option, please think twice before choosing Go Daddy. When you factor in the website down time, pathetic customer service, and hours of frustration, it's just not worth it!

The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that day. Regardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $40. I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phone. After I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of money. None of the other facts matter in this situation. The company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their error. This is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I received. This response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reached. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Thank you for the opportunity to address the concerns presented by the complainant. Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Our office attempted to reach the complainant via the phone information they...

had provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via [redacted] such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

I had a very bad experience with GoDaddy today that has led me to write this complaint so that other users are aware and know what is going on.
With GoDaddy, promo-codes aren't universal. They're limited to specific regions, though they're advertised deceptively as 'universal.'
It is a very natural impulse to purchase a product at the least price. Especially with [redacted]. I jumped at the opportunity as soon as I found that GoDaddy domains can be purchased at a much lesser price than any other domain registrar currently offers. But after 1hour of trying to get through to the payment page and being on call with the GoDaddy support team for around 40mins, there seems to be no solution except to purchase the domain at a higher cost since the promo-code isn't valid in my 'location.'
I don't see the point of such offers and in my humble opinion, I feel duped. If they had instantly told me that this promo code doesn't apply to [redacted], I might have spent much less time trying to purchase through GoDaddy.
Not only was this a lengthy experience, like an ordeal

Dear Dispute Resolution Consultant Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following. Prior to the purchase of products and services our customer...

acknowledged the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement The latest version of these agreements and other legal agreements may be found at: http://www.[redacted] Our customer attempted to purchase the domain in question after it was already registered to another party. Resolution: GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. We have refunded the customer's original purchase to them in full. As a gesture of goodwill, we will provide our customer with another new, unregistered, general availability .plumbing domain at no cost for a period of 1 year. Our customer will be responsible for subsequent renewals of the domain should they wish to keep it beyond the first year. GoDaddy will not be providing any compensation in this matter. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest Regards [redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible.  GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute...

with a third party who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Domain Registration Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a good-faith effort to honor its agreements with the customer. Account management is the customer responsibility.

 

While the customer may have moved their hosting services, they maintained their domain name and other services with GoDaddy.  Prior to the most recent renewal, GoDaddy contacted the customer multiple times. We have no record of contact from the customer since 2011.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer.  

 

As a one-time exception, we attempted to provide a refund for one of the renewed services however, the customer has initiated a chargeback through their financial institution which has prevented us from providing the refund. We welcome our customer to contact us to review their options for resolving this matter.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We have reviewed this matter and would like to present the following. GoDaddy has entered into no agreements with the complainant. Domains are...

sold on a first-come, first-served basis.GoDaddy does not and never has participated in domain name “front-running”, which is the act of registering domain names after a registration search is done. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium Listings. Premium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain.We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Domains are sold on a first-come, first-served basis. The complainant claims that GoDaddy has "front run" domain names the complainant has...

attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
According to the public WHOIS directory, the domain YOKE.COM has been registered since August 28, 1998, and the domain BUGSHOT.COM has been registered since November 28, 2005.  The complainant may wish to connect with the current registrants to inquire about possible sale or transfer of the domain.
GoDaddy will not transfer either domain to the complainant.  We sincerely hope that the complainant can either amicably resolve their concerns with the current registrants or find another, unregistered domain name that is suitable for their purposes.
EDUCATION:The complainant may also find these GoDaddy support articles useful:
What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699
Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

I have contacted CEO office and waiting for their response

Regards,

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

We stand by our previous response regarding the Express Email Marketing refund request.  While we understand our customer had an email list from one of their clients, the opt-in necessity was not provided and our terms of service were violated. As such, we will not be providing a refund for the product.

As the customer states there was a 72 hour delay in the setup process for Express Email Marketing, we are glad to provide a goodwill gesture of an In-Store Credit of $12.99.  This is the amount paid for the service, not including the add-on options and the credit has already been applied to the account.

Thank you for the opportunity to address and bring clarity to the concern.

Best regards,

Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: · Universal Terms of Service Agreement · Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] On September 30, 2014 the complainant completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy site. Premium Domains are listed for sale by third-parties, who determine the price for these domains.  Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Premium Domain Names are non-refundable as stated in GoDaddy’s Refund Policy, and we are unable to absorb the cost of a premium domain name on the complainant’s behalf.  Additionally, the complainant had opportunity to review the items in the shopping cart prior to completing their transaction.  As GoDaddy does not own the domain names listed as Premium Domains, we cannot guarantee the domain in question would be immediately transferred. Education: If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain: Understanding Go Daddy Auctions Listing Options

[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,  

[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,   Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.   The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:   •         Universal Terms of Service Agreement •         Workspace Service Agreement   The latest versions of these agreements can be found at[redacted]://[redacted]   GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.   We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.   RESOLUTION:   GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.   As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16.    EDUCATION:   As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services.   Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.   Kindest Regards,   [redacted]Office of the CEO - GoDaddy

Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a 4 digit pin and I did not set one up. Whenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mail. I called back on Friday, again on Monday, and then once again today, Tuesday, June 28th. Finally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copy. As a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websites. When the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large fee. At this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this case. I have had this domain and website for over 13 years. I am a small business and cannot afford this type of extortion. So it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my account. Alternatively, I would ask them to simply turn my email account on for 10 minutes so I can request the password change. Obviously only I would have all of my email account information set up. If I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts Nichole. I appreciate you.[redacted]###-###-####

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response.  The GoDaddy products the complainant had purchased worked as expected. Furthermore, GoDaddy has no control whether visitors to the complainant’s website elect to email them.Should the complainant wish to repurchase GoDaddy’s Get Found product and complete the verification process that option is available to them. We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,