GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customer has not contacted our 24/7 Support teams for assistance and has a history of filing Revdex.com complaints without doing so. The Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chat. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have canceled the unused Website Builder plan and issued a refund to the payment method on file.   EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://[redacted]To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” button. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had the same CC payment for 9 other products on my account and they were all fine with no issues.  in addition, we are in 2015, and less than a month of removing of $15,000 of code and work, you are unable to recover.  This say a lot of GoDaddy business processes and company.  The customer service agent keep saying to me that we have over 60 Million customers to manage to minimize my complaint.  60 Million can be ZERO with this approach.  To move forward and get my sites back up, I called GoDaddy on July 17, 2015 to repurchase the same product back on my account.  I paid $179.95, but now GoDaddy is charging me $240.00 for the same product.  This is a 25% increase of the same product, and less than a month of cancellation.  IS THIS FAIR?  Being in the position I'm in, I went ahead and purchased it anyway.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. Contrary to our customer’s statement, this matter has been thoroughly reviewed. The fees in question are non-refundable and were agreed to by our customer. It is also made clear that customer involvement in the website/logo building processes is required and the platform being used is a template based program. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. Our customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired.  Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken.  After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment. When this 10-day period ended, the site was suspended for nonpayment.  GoDaddy then held the website data for an additional 10 days before the site content was deleted.   GoDaddy provided 20 total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. To restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort.  To cover these costs, GoDaddy normally charges a nominal fee of $150.  As a one-time courtesy, we will reduce this fee to $75.  Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

The response from GoDaddy.com, LLCis not in good faith and is based on false claims. GoDaddy.com, LLC 

auctions team has not informed me of the required updates that need to be

made on my Payee account despite several email requests.
GoDaddy.com,

LLC has not clarified what is invalid on my Payee account. My Payee information is correct and I have repeatedly asked  GoDaddy.com to clarify which information is invalid to them as "I can not change my name, my address, bank account number or phone number" (related emails have been forwarded for reference).
On September 23, 2015, GoDaddy.com claimed they successfully sent payment by Check according to my Payee information, but it turned out to be false promise as I never received it when the waiting period (1 month) elapsed.
On November 05, 2015, GoDaddy.com wrote to me by email that they have stopped payment by Check, and then I provided my Bank account details on the Payee account. GoDaddy.com has not made it clear to me that the Bank account details that I have used for so long are invalid.
On November 17, 2015, when I sent an email inquiring why the payment was not sent despite providing all the details, GoDaddy.com wrote to me by email that:  "Thank you for contacting aftermarket support. I have sent your inquiry to our accounting department, we will update you once they are finished investigating. Please allow 5-7 days". However, when 7 days elapsed, GoDaddy.com could not reply emails concerning the same.

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s correspondence and the Go Daddy account in question to which we would like to present the following.

 

Prior to the purchase of...

products and services via an online transaction within their Go Daddy account, our customer acknowledged the following agreement:

 

• Universal Terms of Service Agreement

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

 

Go Daddy was instructed to renew the service upon its annual expiration and did so in a good faith effort to honor its agreements with the customer.  Automatic renewals are discussed in the agreement referenced above and are a customer responsibility. Go Daddy customers are able to modify their renewal preference at any time from within their account.  

 

Resolution:

 

We have spoken with our customer and assisted with the cancellation and refund. A full refund has been provided and should be received within 5-7 business days.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

###-###-#### Phone

###-###-#### Fax

I attempted to employ GoDaddy as the hosting site for my domain name. After several attempts to navigate their signup Web page, I was finally able to open an account (took about 45 minutes with several starts and technical failures).

When I attempted to identify my pre-registered domain name I received a "Request Timed Out" message from GoDaddy. This message locked my browser and I was forced to relaunch it. Attempting to call their support line I was informed that wait times were 10 minutes or longer. Opting for email support I asked that my account be cancelled and that the GoDaddy charge (the only part of this venture that was successful) be credited back to my bank account.

24 hours later I received an email from GoDaddy support telling me I needed to log onto their site and request an "in store credit". GoDaddy has not refunded my money and they never provided the promised service.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at:[redacted]://[redacted] In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s coding, not the functionality of the GoDaddy hosting platform.  GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support.  Regarding their hosting plan, they are using the same hosting plan that they purchased in July 2013.  If they wish to utilize a different hosting plan, they are free to purchase a new plan and migrate their data.  Any remaining, unused months of their current hosting plan may be refunded to an in-store credit once they cancel it.  This credit may be used for any new purchase or renewal within their account and does not expire. Resolution: GoDaddy has upheld its agreements in good faith with the customer. The customer may consider seeking help from an independent web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer.  Education: GoDaddy's Statement of Support:[redacted]://[redacted]-**-[redacted]  Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - [email protected]

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

Our customer sold two domain name registrations via GoDaddy Auctions.  Due to an error, our customer was paid twice, each transaction in the amount of $760.00 USD for the first domain, totaling $1,520.00 USD.  In a separate correspondence, our customer had been provided the Unique Transaction ID numbers they may use to track these payouts made to their PayPal account. The proceeds requested for the second domain in the amount of $336.00 USD were held as a partial offset for the second $760.00 payment made to our customer in error.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been overpaid by GoDaddy in the amount of $424.00 USD. To expedite the return of the funds by our customer to GoDaddy, a Miscellaneous charge in the amount of $424.00 USD has been placed in the shopping cart within our customer’s GoDaddy account.  To return the payment to GoDaddy our customer may complete the transaction within their shopping cart.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...

GoDaddy:•               Universal Terms of Service Agreement•               Domain Registration Agreement•               Website Builder Service AgreementThe latest version of these agreements may be viewed at[redacted]://[redacted].Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's products to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. Account management including having up to date payment methods on file, is the customer's responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. As a one-time exception, we have refunded the orders in question back to the original payment method. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response.  Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams.  The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them.  Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so.  Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's 4 characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 12, 2015, our customer purchased a domain and Website...

Builder bundle, each for a 1-year term.  The bundle included a free SSL certificate and email plan for 1 year.On August 12, 2016, GoDaddy automatically renewed the SSL certificate for another 1-year term per our customer’s account settings in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices on June 13, and July 13, 2016 to inform our customer their service would be renewed unless additional action was taken. On September 12, 2016, GoDaddy renewed the Website Builder and email plans for another 1-year term per our customer’s preferences, honoring its agreements.  A renewal notice was sent September 2, 2016 to inform our customer the services would be renewed unless action was taken.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, access their account and modify those settings. GoDaddy must also rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address. Account management is a customer responsibility.GoDaddy’s support teams are available 24/7 to assist with account related concerns. Our customer had not contacted those teams prior to submitting this complaint. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out to our customer via phone to discuss their concerns and clarify the events that transpired. GoDaddy submitted the applicable refund, $236.88, after our customer had canceled their services.   Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:•    Universal Terms of Service Agreement•    Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 9, 2015 the complainant purchased our Website Builder and Search Engine Visibility services, each for a one-year term, via an online transaction.  Shortly after completing the online transaction, the complainant canceled the services within their GoDaddy account.After this cancellation, the complainant did not contact GoDaddy’s customer care teams to request a refund, and instead disputed the transaction via [redacted] on May 21, 2015.   RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s customer care teams are available 24/7 at [redacted]m.  On May 24, 2015, the complainant contacted our customer care center and received a full refund for the transaction.  As such, we consider this matter closed.Education:The complainant may find the following article helpful.Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy[redacted]

My partner had a website hosted by GoDaddy.

He died last October 2015. They helped themselves to another payment for this year, will not repay it, and to add insult to injury send me chirpy emails about how well it is doing.

I tried phoning them, the young child that answered the phone said they had never had a customer die on them before, did not know what to do.

Do not deal with them, run screaming if they suggest doing business with you, they are not capable people

This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problem. They are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services.

I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over 7 days to review, I called everyday for 7 days STRAIGHT from June 6th, its is now the 14th. They are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and others. Even after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a service. I have siteground and bluehost they help me find the files not to compromise the service. I think go-daddy injects the files to flag their own servers to charge clients money. I been with godaddy for over 7 years now.

Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued.

Apologies - I meant to refer to the initial conversation and payment made on January 7, 2016, at which point I we were told there would be no additional charges.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On April 7, 2014, our customer purchased Microsoft Office 365 plan...

for a two-year term with assistance from GoDaddy’s customer care.On April 7, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent renewal notices to our customer prior to the renewal date, including on March 28, 2016.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the product, and as a one-time exception to GoDaddy’s refund policy, we have provided a refund for the unused portion of the product, a total of $306.29.All future refunds will be provided in accordance with GoDaddy’s refund policy:[redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On May 13, 2016, our customer contacted GoDaddy to discuss options...

for moving two websites from their existing hosting service, which is scheduled to be discontinued. Our customer was presented with several hosting options for their sites.On August 9, 2016, our customer contacted GoDaddy and purchased a Managed [redacted] plan to host their sites.
On October 12, 2016, our customer contacted GoDaddy regarding a renewal charge for their original hosting. The renewal transaction and original hosting service were canceled and the charge refunded. Unfortunately, our customer did not have a backup copy of a site still being hosted under the original hosting.
When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery. Per our terms of service, it is a customer responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our administrators were able to locate a recent copy of our customer’s site and have moved it to their Managed [redacted] account. Our customer has been notified of this via email.
We understand this was a frustrating experience for our customer, and as a goodwill gesture, we have extended their paid services for the account in question by 1 year at no cost, in addition to waiving our standard fees for data recovery work.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy