GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy all customers are required to...

acknowledge and agree to the following agreements:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant claims ownership of the account in question. Our research indicates they have not provided us with the requested documentation to substantiate their claim.  RESOLUTION:GoDaddy has upheld its agreements in good faith and honored its terms of service. GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.We will be happy to assist the complainant but they must provide the requested documentation to substantiate their claim. Documentation can be submitted through the following link: Request for Change of Account / Email Update Formhttps://supportcenter.godaddy.com/ChangeRequest/EDUCATION: The complaint might find the following article on Submitting the Change of Account/Email Update Form useful: https://support.godaddy.com/help/article/4043/submitting-a-change-of-ac...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.regarding to Mr. [redacted] my website are fully compatible with Godaddy requirements, I was advise to move to this new hosting by Godaddy Sales rep as he mentione it will be faster and better.regarding cpanel function, it is already 2 month that I spent money to move all website to new hosting (from Godaddy to Godaddy) and the Cpanel still doesnt work.spent hours with Godaddy hosting support yesterday and they cannot resove the problems within their own server.I asked instead of cancelling my services and moving to another hosting to move back to my old hosting with godaddy and get the same amount of time I order 5 years and time to move all back or backup what ever I can, it is not about the money it is about service I paid for and doesnt work. and BTW after moving to new cpanel hosting my web sites was hacked and someone upload a viruses so I needed to delete my websites, hire a security guy to scan and clean all my websites.Today still cpanel doesnt work: backuponcloud.ca/cpanel"Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator at [redacted] to inform them of the time this error occurred, and the actions you performed just before this error.More information about this error may be available in the server error log.Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

tried contacting [redacted] on his phone with no success 

Regards,

Dear Dispute Resolution Consultant,  Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.   The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:  ·  GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn reviewing the account, it appears the complainants email address has been associated with this account since 2012. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address.  Account management is a customer responsibility. As such our office has attempted to contact the complainant and the account holder to assist with updating the email address but was only able to leave voicemails. An email was also sent to the complainant.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.  At this time our office has emailed the complainant and our customer to assist with updating their email address tied to the GoDaddy account. We ask that  the complainant work with our office directly so we may assist with the update.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Thanks,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, 2010 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a five year term. One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On February 12, 2015 the complainant’s Domain Name with Protected Registration was automatically renewed per the complainants account preferences for a five year term.GoDaddy sent notices prior to the expiration dates of this service on:• November 2, 2014• December 2, 2014• January 1, 2015• January 16, 2015• January 21, 2015On March 18, 2015 the complainant contacted GoDaddy’s Customer Care Center to request assistance in cancelling the Domain Name with Protected Registration proper instructions were provided at that time.On April 3, 2015 GoDaddy was notified by the complainant’s financial institution that the account holder for the payment method used has disputed the transactions through their issuing bank. Per our terms of service, the domain name with associated services were suspended from the GoDaddy account.    RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy renewed the complainant's services upon expiration per the account renewal preferences.  Furthermore, the services the complainant purchased functioned as specified.  Account management is a customer responsibility.There are currently no active products within the complainant's GoDaddy account and no actions can be taken regarding the account pending resolution of the charge-back dispute they initiated with their financial institution.EDUCATION:The complainant may wish to review the following information:GoDaddy Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyCanceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEOGoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy Agreement•    Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 21, 2006, the complainant purchased GoDaddy’s deluxe shared hosting for a two year term, via online transaction.  The hosting account in question was renewed bi-annually until 2014, both via automatic renewal per the complainant’s settings and via transactions the complainant completed with GoDaddy’s 24/7 Customer Care Center.On May 15, 2014, the complainant purchased GoDaddy’s Starter Managed WordPress hosting for a one year term, during a transaction with GoDaddy’s Customer Care team, for the period ending May 15, 2015.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on May 15, 2015 and did so in a good faith effort to honor its agreements with the customer.On August 1, 2014, the complainant was provided one month of GoDaddy’s Economy cPanel shared hosting at no charge as a goodwill gesture to allow a transition of their site files from their current hosting platform to the cPanel hosting.  The complainant canceled their deluxe shared hosting on that date, and the unused months from that hosting plan were added to their new Economy cPanel plan.On August 18, 2015 the complainant contacted GoDaddy to cancel their Economy tier cPanel shared hosting account and Starter Managed WordPress account and request a refund of unused months.  Per GoDaddy’s refund policy, annual hosting service plans that are canceled more than 45 days from purchase or renewal are refund-eligible to In-Store Credit for any unused months, and an In-Store Credit of $143.34 was provided to the complainant at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a one-time exception to our refund policy, we have refunded the In-Store Credit in question to the original payment method.  The complainant may need to allow 5 to 7 days for their financial institution to credit these funds to their account.Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status.  This practice is discussed in our Privacy Policy located at the link below. EDUCATION:The complainant may find the following links useful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Privacy Policy:http://www.godaddy.com/Agreements/Privacy.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its original response.  As stated previously, the complainant’s CashParking® account was suspended due to violations of the CashParking® Service Agreement; specifically, driving illegitimate or un-natural traffic to their parked domain names.  Per the CashParking® Service Agreement the complainant acknowledged and agreed to, remedies and penalties that the complainant can incur for violating the agreed terms include “the forfeiture of any previously earned revenue in connection with the Services, which has yet to be paid.” As such, any unpaid commissions earned previously by the complainant have been forfeited.  GoDaddy and its advertising partners cannot be expected to pay commission for revenue generated through illegitimate means.If the complainant has further questions or concerns regarding their canceled CashParking® account or forfeited commissions, they need to contact our CashParking® team at [email protected] you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, 2015 the complainant purchased GoDaddy's Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration. GoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party.  Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy [redacted] Scottsdale, AZ 85260

Godaddy was informed on November 14, 2014 that I did not want any items auto renewed. I clearly stated these facts upon the original purchase. Furthermore,  I have indeed contacted Godaddy on November 13 & 14 and the calls were recorded. Upon the recording the company representative stated that the products were auto renewed by mandatory statues. This was not clarified upon the original purchase and by investigation of this matter determined more than 280 complaints with the BBC, many of which stating the exact same claims as I have presented. Also, Godaddy is requesting a government issued ID or notarized affidavit for proof before cancellation, but there was no proof needed as to the origional purchase, nor was any proof needed for the renewal of the products.  Godaddy is unable to provide proof of who purchased the products. The company also freezes credit card information on their website so they may retain unauthorized payments. This is not the first time the representation of Godaddy has "auto renewed" a product in my account. None of the products purchased on November 14, 2014 were ever used and there was no reason for auto renew on my behalf.

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity

to the concerns presented by the complainant. We have reviewed this matter and

would like to present the following.
The complainant acknowledged and agreed to the following

agreements...

upon conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
The complainant has disputed the ownership of the account in

question. Our research, along with the complainant's statement indicate this is

a dispute between third parties. Should the complainant believe they have a

legal right to domain name registrations within an account they do not have

access, they may wish to review and utilize the Uniform Domain Name Dispute

Resolution Policy (UDRP). This policy has been adopted by GoDaddy and is based

upon the best practice recommendations of the Internet Corporation for Assigned

Names and Numbers (ICANN). Additional information regarding this policy may be

found at the link below.
http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domain
Alternatively, the complainant can pursue this matter

further through the court system.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the

complainant and honored its terms of service. GoDaddy worked with the

complainant to regain access to certain domain names, however no action was

taken by the complainant. GoDaddy takes its commitment to consumer protection

very seriously. Furthermore, GoDaddy does not arbitrarily change the ownership

of accounts; account management and security preferences are a customer

responsibility.
GoDaddy cannot become involved in this third-party dispute

and hopes the complainant can resolve their concerns with the parties involved.
Thank you again for the opportunity to address and bring

clarity to the concerns presented by the complainant.
Kindest

regards,[redacted]

[redacted] - [email protected][redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at[redacted] On April 13, 2015...

our customer purchased a domain and a Website Builder plan, each for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, they did not pay GoDaddy to build a website for them. We do offer a Website Design Service in which our team will create a website but our customer did not to purchase this service.  On April 13, 2016 our customer’s products expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. GoDaddy subsequently sent an email notice to the customer to inform them the items were at risk of being can canceled unless additional action was taken. Account management is a customer responsibility.  On April 13, 2016 our customer contact GoDaddy’s care team and was unable to provide the Call-in PIN in which they had created for the GoDaddy account. Our customer then declined further assistance and indicated they would submit a complaint to the Revdex.com.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned as intended.  As such, GoDaddy is unable to provide the desired settlement. Our customer may locate the PIN using the instructions at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Greg H

[redacted]Office of the CEO - GoDaddy

Please find attached the information about my account. I had to add $800 to buy the domain that you sold me but didnt have !!!

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer was provided proper information and opted to continue the build process. The website was live in August of 2015 and should our customer wish to make updates they may reach out to our Professional Web Design team to request a quote for the service. Our customer has already been provided a goodwill gesture for any possible misunderstanding. GoDaddy will not provide any further courtesy regarding this product. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.
We stand by our previous response. Per our customer’s account preferences, the Hosting plan was renewed upon expiration for another year. GoDaddy also sent notices immediately after renewal informing the customer of the automatic renewal. No steps were taken by the customer to address this until forty days after renewal. Account management is a customer responsibility.
It appears our customer has filed a chargeback with their financial institution. As such, the customer will need to continue to work with them to address their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

The response has no good intention to solve the problem. They had no faith at any level at all.
1) It's their fault that caused serious problems to my domains and email box, I called their support to apply store credit on the day when I renew the domain, there's two domain on that day, the other one applied store credit.
2) I have not using the stored credit for a long time, the address was not even correct, it's unauthorized transaction.
3) I was forced to pay for the administration fees by GoDaddy out of no service.
4) I've used email box [redacted] since 2007, there's no reason to delete my emailbox, I requested many times to give that emailbox back to me since we have a lot of members on the website, how could a company delete a mailbox without give it back acted on 'FAITH'?
5) It's not the first time Godaddy had bad service, I experienced blackmail, service down, no tech support, lost domain records etc. When I called them, they said, 'I don't know."

This should be completely illegal. GoDaddy drafted funds from a credit card that was 2 years expired. I disputed the charge with the Bank of my credit card and they investigated what GoDaddy had done. After research, the Bank found that the payment was completely unwarranted and revoked it. GoDaddy does not want to be accountable for this and has somehow faulted me for not wanting to pay them twice for my services. I made payment to the account with my debit card in good faith because I saw that the credit card was expired. I had no intentions of making two payments to the account. I was also not aware that GoDaddy’s system is set up so that you cannot delete a card after you use it because it is tied to your account regardless to if you will be renewing with GoDaddy or not. GoDaddy has shown that when the card expires, GoDaddy drafts from it in its expired condition without your authorization. I have also Googled and found that GoDaddy has done this to numerous people in the past and still doing it to date. This is corporate bullying and GoDaddy should be stopped! I have lost all of my payment to my hosting plus GoDaddy has suspended my account and charging me $50 for not giving back a payment from a card that they took charges from that the bank has revoked and determined them to be at fault. All customers of this company should be warned. Amazingly, GoDaddy has deleted the card from their database, after I made complaints and informed them that I would seek legal advice, which has removed the evidence of what they did. I say this because they will not delete any card, valid or expired, once you use it.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 20, 2015, our customer purchased cPanel hosting for three...

years via an online transaction. GoDaddy has no record of contact with our support team to discuss our hosting services prior to this purchase.On November 3, 2015, our customer contacted our support team for the first time regarding the concerns they had with the hosting service. While there was no request to cancel the hosting during this interaction, by this date, the service was no longer refundable, per our refund policy.On August 3, 2016, our customer contacted our support team to cancel the hosting service and request a refund. Our customer was advised the hosting service was no longer eligible for a refund. At this time, the hosting remains active and is working as intended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibility. From what we understand, our customer may have been using a design application that was not suited for the type of hosting purchased. If our customer intends to purchase hosting that is appropriate for their needs, we will provide a credit for the time remaining on the current plan as a onetime exception to our refund policy and apply it towards the purchase of a GoDaddy hosting plan that provides them the resources they need. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I am sadden by this untrue statement go daddy has never contacted me im sure they are aware of this from pulling the calls I have contacted them each time it is now Sept 22nd 2016 I still have yet to receive a call from go daddy or one of its reps if I do not get a response I will have no choice but to reach out to my local news station help me Howard.
 
thank you

Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy’s customer care team offered to merge our customer’s multiple GoDaddy accounts during an interaction on July 21, 2016, which our customer accepted.  Additionally, our customer care team confirmed renewal dates of domains in the merged account.Again, the domains in question are non-refundable.  GoDaddy uses a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.  GoDaddy processed our customer’s refund on August 26, 2016. Certegy may hold those funds for up to 10 days while Certegy determines if there are outstanding claims to those funds. If Certegy finds an outstanding claim, all or part of the refund will be applied to what is owed. Otherwise, the funds are released back to our customer’s financial institution by the 11th day.If our customer did not receive the funds by the 11th day after the processed refund, they will need to contact Certegy directly. We have provided their contact information below for our customer’s convenience:Certegy Contact Info:U.S. and Canada Customer Care###-###-####[redacted]Our customer can utilize the Paynet Transaction ID for the original order and refund, which has been provided to them by our office via email.All applicable refunds have been processed by GoDaddy.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have been a valued customer of GoDaddy.com LLC for over a year now. I run a business so I need my e-mail platforms to run and operate as advertised with no interruptions. With GoDaddy, my e-mail account is constantly non-operative with regular down services. When I call customer service they simply say "sorry please wait and if you want better service you have to upgrade to a business e-mail account"

After this goes on for several months, I ask for a credit to my account as I my business suffers from GoDaddy's pooer service and they simply say, NO.

The services and products from this company are terrible to say the least. I would not recommend them to anyone.