GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found.  Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended.  The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Auctions Membership Agreement* Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 15, 2015, a winning bid was placed on an expired domain auction via an online transaction from within the complainant’s GoDaddy customer account. The complainant contends that the winning bid was placed by a minor and has requested a refund of this transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The following section of GoDaddy's Universal Terms of Service Agreement stipulates customers that create accounts with us and use our services must be at least eighteen (18) years of age or recognized as being able to form legally binding contracts under applicable law. "This Site and the Services are available only to Users who can form legally binding contracts under applicable law.  By using this Site or the Services, you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognized as being able to form legally binding contracts under applicable law, and (iii) are not a person barred from purchasing or receiving the Services found under the laws of the United States or other applicable jurisdiction."Our Auctions team has connected directly with the complainant.  As the transaction in question was in direct violation of our agreements, a full refund was provided in the amount of $115.17 to the associated payment method and the domain name in question has been removed from the complainant’s account. Additionally, the complainant’s GoDaddy Auctions membership has been canceled.The complainant is ultimately responsible for any transactions placed in their account; account management is a customer responsibility. Any future purchases made within the complainant’s account will only be refunded in accordance with GoDaddy’s Refund Policy. We highly recommend that the complainant take steps to secure their GoDaddy account, including not divulging their account log-in information, logging out of their account when finished with any actions, and even adding Two-Step Authentication as an added layer of security.EDUCATION:The complainant may find the following articles helpful:Refund Policy: https://support.godaddy.com/help/article/8849/refund-policyEnabling Two-Step Authentication for Your GoDaddy Account: https://support.godaddy.com/help/article/7502/enabling-two-step-authentication-f...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction.  This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question.  GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark.  Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email.  Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email.  The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, 2015 and August 7, 2015 respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files.  Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options.  GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers.  They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections.  We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration.  Any future renewals would be the complainant’s responsibility.  GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.Prior to conducting business with GoDaddy, all customers are required to...

acknowledge and agree to the following agreements:· GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has disputed the ownership of the account in question. Our research, along with the complainant's statement indicate this is a dispute between third parties. Should the complainant believe they have a legal right to domain name registrations within an account they do not have access, they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP). This policy has been adopted by GoDaddy and is based upon the best practice recommendations of the Internet Corporation for Assigned Names and Numbers (ICANN). Additional information regarding this policy may be found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ the complainant can pursue this matter further through the court system.RESOLUTION:GoDaddy takes its commitment to consumer protection very seriously. Furthermore, GoDaddy does not arbitrarily change the ownership of accounts; account management and security preferences are a customer responsibility.GoDaddy cannot become involved in this third-party dispute and hopes the complainant can resolve their concerns with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 

Regards,

Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.In our initial response to the Revdex.com dated August 26, 2015 we indicated that we were unable to duplicate our customer’s issue at that time. We also offered to troubleshoot the matter further if our customer provided us with IP and connectivity information in the form of a trace-route.  Once GoDaddy received the requested information from our customer we identified the issues and took steps to correct them.  GoDaddy’s technical support staff worked vigorously to diagnose and resolve all of the technical issues our customer experienced, which was ultimately resolved on September 30, 2015.  As a gesture of goodwill, GoDaddy has provided a one-year renewal to our customer’s website in question. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
On 11/28, I contacted customer service again, and this time they were able to assist me in cancelling my backorder and refunding the money.

Regards,

Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThese...

agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 9, 2009, our customer purchased a domain name transfer for a five-year term via online transaction. On January 22, 2015; the customer renewed the domain for one year and opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. Domain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceled. On January 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The service our customer purchased has functioned as advertised.  Our customer submitted the necessary documents and the Protected Registration service was canceled and subsequently refunded on January 26, 2016. As a one-time exception and gesture of goodwill to amicably resolve this matter, GoDaddy has refunded four years registration in the amount of $49.68 to the original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response.  The .FM extension requires an authorization code which was provided by GoDaddy’s ccTLD processing team. The authorization code was provided and the customer was able to transfer the domain in question to their new registrar with the time added during their renewal included with it.Domain name renewal refunds cannot be provided unless the domain is cancelled as outlined in GoDaddy’s refund policy: [redacted]We will review our customer’s interactions with our support that lead to the misunderstanding regarding the domain authorization code, and will share that feedback with our customer care managers.As the customer was able to transfer the domain to their new registrar with the time they paid for their renewal, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On July 20, 2016, the complainant contacted GoDaddy regarding email notices...

they were receiving for a domain name they do not own. During this interaction, the complainant acknowledged the domain registrant as someone they know. The complainant’s email address was listed as the contact email for the domain when it was originally registered.  RESOLUTION:The complainant indicated that they would not be able to contact the domain registrant to have their email address removed as the contact address. Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status.GoDaddy takes its commitment to consumer protection very seriously and the appropriate teams are working to resolve the complainant’s concerns. Specifically, GoDaddy’s Domain Services team has reached out to the registrant and requested they update the information present on the WHOIS directory. If the registrant fails to do so, GoDaddy will take further action.We thank the complainant for their patience while we work to resolve this matter for them. Until the registrant updates the contact email address or the domain is suspended, it is possible the complainant may receive some additional email notifications regarding the domain.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

When our customer agreed to our terms, they agreed that account management is a customer responsibility. On January 13, 2014 our customer advised GoDaddy via email that they did not wish to renew their domains. We responded with instructions for canceling the domains. Our customer did not follow through with these instructions. As such, GoDaddy renewed the domains as instructed per their account preferences.

Resolution:

GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. Our customer has since canceled the domains and a full refund has been issued.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

Office of the CEO - GoDaddy

 [redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.

 

Prior to the original purchase of products and services, our customer agreed to...

the following agreements:

 

* Universal Terms of Service Agreement

* Reseller Agreement

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]

 

GoDaddy’s support teams properly notified the customer via phone several times of what would occur with the cancellation of their services. Given the amount of time which has passed since the hosting cancellation, GoDaddy no longer has the website content and is unable to perform a restoration.

 

RESOLUTION:

Go Daddy acted in good faith to uphold agreements with our customer and provided proper information. We sincerely appreciate the customer’s candid feedback about their interactions with our support staff and have apprised our customer care managers.

 

Should the customer have any remaining questions in regards to this matter, they may reach our office at ###-###-#### or [redacted].

 

Kindest regards,

Office of the CEO

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• [redacted] Service AgreementThese agreements may be reviewed at [redacted]GoDaddy recently emailed customers regarding multiple products being retired.  As a service provider one of GoDaddy's goals is ensuring our customers have the best platforms aligned with the latest technology to help their online ventures be successful. [redacted] is one of the products that will be retired and the date is set for June 25, 2014. We have advised our customers that we now offer [redacted] hosting which is also a blogging software and have provided instructions on how they may move their blog from [redacted] to [redacted].Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. All customers will receive a pro-rated refund as an In Store Credit for the products being retired. However, if the customer would like to cancel the product prior to the discontinue date of June 25, 2014 they may contact our 24/7 billing team for a pro-rated refund back to the credit card. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards, [redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Prior to purchasing their domain names with private...

registration, our customer acknowledged the following agreements: •         Universal Terms of Service Agreement•         GoDaddy Domain Name Registration Agreement•         Domain Name Proxy Agreement The latest version of these agreements and other legal agreements may be found at:  http://www.[redacted] Our customer contacted our support teams on March 26, 2014 and was given proper information about how to remove their privacy service and the involved refund time frames.  RESOLUTION: Go Daddy acted in good faith, upheld its agreements with the customer. As a goodwill gesture, we have refunded the customer the most recent charge for Private Registration. It is our customer's responsibility to continue with the privacy cancellation process.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Please let us know if we may offer any further assistance.Kindest regards, [redacted]Office of the CEO

Dear Dispute Resolution Consultant,

Thank you for bringing the customer's additional comments to our attention.

Our customer has had full control over their renewal settings; account management is their agreed responsibility.  At no time has GoDaddy restricted access to their account. GoDaddy sent multiple notices to our customer prior to each product renewal which allowed them time to adjust their account preferences.  Furthermore, upon the completion of each transaction, an order confirmation was sent to our customer.  

The customer made 3 annual payments for the service in question as follows:

1)     An initial annual payment in Jan. 2012, this payment was for the service period ending Jan. 2013.

2)     In Jan. 2013 our customer's account preferences instructed GoDaddy to renew the service automatically for a one year term and we did so in a good faith effort to honor our agreement with the customer. This was for the service period ending Jan.  2014.

3)     In Jan. 2014 our customer's account preferences instructed GoDaddy to renew the service automatically for a one year term and we did so in a good faith effort to honor our agreement with the customer. This was for the service period ending Jan. 2015.

 

GoDaddy made a goodwill exception to this customer by issuing a refund to them on their 2014-2015 product renewal. Please reference item 3 above. If GoDaddy makes additional refunds to the customer (either item 1 or 2) this in fact provides the customer with prior annual service at no cost when GoDaddy did in good faith service the customer in both periods 2012-2013 and 2013-2014.

Also, by refunding the customer in June 2014 for the 2014-2015 service period the customer not only received a refund for the 2014-2015 service period but also had use of the service for 6 months at no cost.

GoDaddy has honored its agreements with our customer and provided the customer with service and monetary exceptions.

Thank you for the opportunity to address and bring clarity to the additional comments presented by our customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Dear Dispute Resolution Consultant.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On September 26, 2014 the complainant contacted our Customer Sales and Support teams via phone and renewed their products.  Shortly afterwards the complainant attempted to reverse this renewal and submitted a charge back through their financial institution, this led to GoDaddy’s repossession of the Domain Names in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has requested time be removed from their domain name registrations. The complainant agreed to our terms of service when agreeing to the domain renewals.  Time added to a domain by the registry is unable to be removed and GoDaddy cannot incur these costs for the complainant. Should the complainant wish to transfer their domains to another provider, they must resolve the charge back issue. After this has been resolved GoDaddy will release the domains and the complainant may transfer them to another provider. As a onetime exception to our refund policy should the complainant cancel their email plan; GoDaddy will refund the time remaining (for that plan) to the original payment method.The complainant can contact this office directly for assistance in resolving these issues.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind Regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,   Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.  We have reviewed this matter and would like to present the following.   The email address our customer was utilizing in their original account was a free credit included with the purchase of the domain in question.  Per the Domain Name Registration Agreement our customer acknowledged and agreed to upon doing business with GoDaddy, free products can be canceled or deleted in the case the domain name is canceled.   We again encourage our customer to continue working with our support staff to attempt to move the email data in question.  This data is only available for 14 days from the date the domain was canceled.  To date, our customer has been unable to provide the required security information for the account where the domain was originally registered. Without this information, we are unable to transfer the email data referenced in their complaint to their other account.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards, [redacted] Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Workspace Service AgreementCopies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspxUpon investigation by our Email Operations team, we found that our system was blocking our customer’s IP address due to spam activity originating from that IP address.  When GoDaddy detects a certain threshold of spam, we will begin implementing filters and blocks to protect our systems and our customers. Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Education:Typically, internet users are dynamically allocated an IP address by their Internet Service Provider (ISP).   While GoDaddy unblocked the IP address on December 10, if GoDaddy receives a certain level of spam activity from the IP address in the future, we may block it again.  While the immediate issue is resolved, we recommend that our customer work with their ISP as they control the IP addresses allocated to their customers and may be able to implement some screening protocols to help ensure the IP addresses are not sending spam. Please note, we are not stating that the customer sent spam, but rather that we identified spam being sent from the IP the customer was using. Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.?Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant had provided account access to a third party. To regain access to the account, the complainant was required to provide documents showing ownership of the account. As a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were required. Both account management and security are customer responsibilities. While we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third party. Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response did not offer a resolution. I referred me to a webpage including links to about 17 documents and another link to their and [redacted]'s advice on how to use the courts to regain control, implying the answer might be included somewhere in these--but it couldn't possibly be. My complaint was that GoDaddy refused to provide me any option but to include a business license or similar document proving I (or [redacted]) was a business before they would transfer my domain to me. As I informed their Domain Services team twice previously, this condition was impossible for me to fulfil and instead of providing me a reasonable alternative that a non-profit organization could fulfil, they just kept repeating the same impossible requirement. I finally guessed what documents might help and sent them and now have my domain back. BUT I am still out $225 CDN for our Q4 payment to our website service company, [redacted] (see "Minimum quarterly amount of $225 (3hrs – Normal)" on the uploaded "[redacted]_Jan01-2014_Dec31-2014-signed.pdf". We were unable to have that work done because we could not give Big Pixel access to our site, and we couldn't do that because of GoDaddy's intransigence in not providing a possible solution early in December, 2014, when I first requested transfer of the domain to my account. Because of the stone-walling and obfuscating reply from their [redacted], I have no hope that they'll fix their procedures so this can't happen to anyone else, or that they'll issue an apology, but I believe they should compensate me for this loss.

Regards,[redacted]