GoDaddy.com

I signed up just to submit this review. I never usually post reviews or say much but for this one I did due to the fact that what they are doing is actually illegal. I used godaddy for years and decided to put domain privacy on a couple of domains to reduce the volume of telemarketting I got. I am just a small customer. They set it up no problem etc. I then kept receiving calls later even after I had changed my phone number so decided it was not worth the added price. So I tried to remove it. They at that point and never before demaned I show them all kinds of private information which if given could lead to some major identity theft. They were quite shall we say rude when I tried to deal with it. Then after days of this I just gave up and registered a new domain name and abandoned the old ones and had to call the bank and cancel the credit cards so they would stop billing me. They actually refused to stop charging me money for this service until I gave them the proper identifcation saying I "signed" an agreement. In fact it appears the terms changed over the years and were not like that when I started otherwise they would have asked for the ID before I signed up to that service.

They did not. The fact they needed it after the fact to close the account and not before and had no way to know if I was indeed the person I said I was when I purchased the package i.. its well yes sorry Revdex.com but its the very definition of a scam.

I dont file with Revdex.com because I find they are useless and just deal with it myself using the bank.

These people should not have a A rating not with this grossely illegal practice in place. The only legal way for them to do this is to ask for the ID up front when setting up the account, but this would make it hard for them to sell this package to private individuals like myself so they dont.. it would affect their business model. Its pretty shady to ask for it after the fact.

Oh and when that didnt work on me they sent me an affidavit to sign.. LIke I am going to spend 200 bucks to get that notarized for my 15 dollar domain name?

More pressure tactics on their part to try to get private info out of me. Needless to say it did not work. I got every penny back of the billing they tried to push through and set up a domain name in 20 minutes and moved my website over to it in an hour as my hosting company was very understanding.

Unfair renewal policies.
They charge you an excessive amount to restore your account after they failed to warn you appropriately that your credit card was about to expire.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I do hope they will review the emails they send out so all of this hassle can be avoided. I shouldn't have to make a phone to get a price honored.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The company has contacted me and at least addressed my concerns and hopefully will take them into consideration.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  [redacted] called and she was an excellent listener and she apologized and stated that she would help to provide better training for the manager who handled poorly.  This complain main point is helping Godaddy's customer service doing better job and to keep customers happily with them.  

Regards,with [redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the...

following agreements:•             Universal Terms of Service •             Domain Name Registration Agreement•             Hosting AgreementThe latest version of these agreements may be found at:[redacted]As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases.  In conjunction with our Universal Terms of Service Agreement, our customer was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport.  They were also informed that if we do not receive the requested documentation that that order may be canceled. This notification was sent to our customer on December 23, 2014 and the information is requested within a 48 hour timeframe.Because our Verification Office did not receive the required documentation to validate the order until December 27, 2014, GoDaddy canceled the services and issued a full refund back to the credit card holder on December 26, 2014.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and credit card holder.  The customer has since provided the proper requested information and the account has been unlocked.  The customer has already repurchased their products and we consider this matter resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Change of Registrant AgreementCopies of the latest version of these agreements may be found at:[redacted]On January 27, 2015 our customer modified the Registrant contact information associated with the domain names.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.  GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.Our office reached out to the customer on January 28, 2015 and helped them revert their information to have the lock removed; and, they were able to successfully complete their domain transfers to another registrar.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The customer has completed their transfer and this issue has been resolved.Education:The following GoDaddy Support articles will be helpful to our customer in preparation for future domain transfers.Transferring Domain Names to Another Registrar[redacted]Policy on Transfer of Registrations Between Registrars[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: ·        GoDaddy Universal Terms of Service...

Agreement·        GoDaddy Domain Name Registration Agreement·        GoDaddy Website Builder Service Agreement·        GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, 2014 the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care Center. At that time they were advised regarding GoDaddy’srefund policy. The complainant next contacted our Customer Care Centeron January 5, 2014 to request a full refund of these services.  RESOLUTION:  GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expected. Our review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy.  In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $32.97. Please allow 5 to 7 days for this toreflect with their financial institution.  EDUCATION:  Thecomplainant might find this article regarding the GoDaddy Refund Policy useful:[redacted]

 Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant.  Kindest Regards, 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) We have no answer again on our latest emails to [redacted]@godaddy.com.We sent three latest emails to [redacted]@godaddy.com on 14 Jan 2015, 16 Jan 2015 and 22 Jan 2015 (subject  [Incident ID: [redacted]] ). No answer. We waited 10 days and now I fill-in that response.2) I spoke with [redacted]@godaddy.com  on 12 Jan 2015 and 14 Jan 2015 and we found that GoDaddy have technical problem in them affiliate system. We indicate it that problem not in fill-in data. Godaddy simple start to ignore our latest emails again, not resolve problem.  a) We already provided our data and filled forms on GoDaddy website in 2014 year. We got some payments from Godaddy in 2014 on our [redacted] email, i.e. GoDaddy system paid us affiliate fee on our [redacted] email before.b) On 12 Jan 2015 and 14 Jan 2015 we two times! re-enter/re-fill payment form according GoDaddy instructions.  Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manually. Because it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore  our letters and we didn't receive any response on our letters from 14 Jan 2015.Outstanding balance still not paid.I attached my email dated 16 Jan 2015 which I sent to Godaddy and didn't receive response yet.Best Regards[redacted] 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Technically there was no renewal, because as I stated on my complaint, the transaction was rejected by the credit card company. Due to the incompetent manner in which the transaction was processed, it triggered flags related to my credit card which resulted in the credit card being cancelled and having a new credit card issued. This caused me great inconvenience.As I stated on my complaint, subsequently, I received an e-mail from godadfdy.com indicating that if no action was taken the credit card dispute, service for the domains would be discontinued. Due to the inconvenience that I was caused by the incompetence in handling the credit card transaction, I decided to take no action since I did not want to continue with the service. I was surprised and now disgusted when I received a call from my credit card company indicating that godady.com presented "documentation" that this was an auto-renewal. As I stated on my complait this was not an auto-renewal since I had deactivated the auto-renewal option and the domains expired.  Moreover, as I opreviously stated, the service was never established because the transaction was not processed by the credit card company because it raised flags which caused the credit card to be cancelled and a new one issued causing me great inconvenience. I find it unacceptable that godaddy.com sends an e-mail indicating that if I did not take any action the service would be discontinued. Based on such e-mail I took no action thinking that the service would be discontinued. Now, several months later godaddy tries to put forth some "documentation" to allege auto-renewal which never existed in the first place.I reiterate the statements that I made on my original complaint, particularly, the statements to the effect that I do not wish to renew the domain services with godaddy.com or engage in any future business with godaddy.com. As sson as I can I will be transferring the remaining domains out of godaddy.com so I do not have to deal with this entity anymore.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have provided a partial refund.Although I'm disappointed that over several months my phone calls and emails went without resolution and my two letters to the CEO went unanswered and I never recieved an apology from him, I find that in order to move on, I'll be satisfied with the partial refund.Part of my job is to recommend web hosting companies to my clients and I serve as a decision-maker and influencer. When it comes to web hosting, GoDaddy will be the last on my list, if it ever makes it on the list at all. Although [redacted] was very helpful and did assist in getting a partial refund, Mr. [redacted] obviously feels it's more important to keep my hard-earned money rather than keep me as a customer.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, 2013 our customer contacted our 24/7 Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year term. This is for the period ending December 18, 2014.  During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting plan. The customer indicated there was some issues with their website and they would reach out to our support teams when convenient. On December 18, 2014 per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.On June 9, 2015 our customer contacted our support teams regarding a technical issue they were having with their website. During this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased.  The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. As a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be NOT satisfactory to me but will consider this complaint resolved. I just contacted [redacted]'s support when the issue is happening but since I have been on hold for almost 10 mins the issue got resolve just right after the rep answered my call. And once again, they don't know the reason why the server is down. Once again I was asked to contact them during or when the issue is happening. Oh and I spent 00:34:49 on call with them. The toll free number isn't working but the US number ###-###-#### is just fine. And they want me to call them when the issue is happening to catch the culprit. I  HAVE TO CONTACT THEM BECAUSE THEY ARE NOT AWARE THAT THERE'S SOMETHING GOING ON IN THEIR SERVER. I even send an email (link to [redacted].**) to [redacted] to show her that sudden drop of user online means there's an issue with the website but she can't say anything because the issue isn't happening at the moment of our call. So I guess, I just have to let this pass and let them do their job.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following user-agreements upon...

conducting business with [redacted]:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.[redacted].com/legal-agreements.aspxThere are a variety of circumstances that may affect the speed and performance of a website that range from issues within the datacenters (i.e. hosting providers), the network (e.g. Internet service provider) and local browser/computer (i.e. the website viewer).  Therefore, to properly troubleshoot and discover the cause of the issue, it is necessary for our customer contact us when they are experiencing the issue.  Our customer has indicated, they live in the [redacted] (GMT+8) and are experiencing slowness during “peak hours.”  However, their websites are hosted on servers within the U.S. (GMT-7) with a fifteen hour time difference which is not peak traffic times for the servers.  It is also important to understand that if the websites pull data from third-party sites, that the performance of those other sites also have a significant effect on the performance of the site.  For example, our customer’s website, [redacted], makes 70% of its requests and provides over 35% of its data from third-party sites on its first visit.  For all subsequent visits, 98% of the requests and data come from third-party websites.  The performance of these requests and data transfers are outside of [redacted]’s control.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.In order to properly identify the cause of our customer’s website slowness, we ask that they contact our 24-hour customer care center at the time they are experiencing trouble.  [redacted] provides a local phone number accessible from within the [redacted] that our customer may use to reach our support staff.  The number is [redacted].  If they are outside of the [redacted], they may be able to find another local number at https://www.[redacted].com/contact-us.aspx.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreement upon...

conducting business with GoDaddy:• Universal Terms of Service AgreementThe latest version of our agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 1, 2015 our customer purchased a Standard Multiple Domain (UCC) SSL Certificate for a one-year term.The SSL Certificate in question has functioned correctly.  The problem our customer experienced was due to secondary, add-on domain names not being properly added into the SSL section of their hosting account.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Our support teams have provided our customer correct support instructions and at this time it appears they have successfully resolved the problem.  Education:Our customer may find the following support article helpful:Installing a UCC Certificate for cPanel Addon Domains -https://www.godaddy.com/help/installing-a-ucc-certificate-for-cpanel-addon-doma...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:·  GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy account. Per our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s).  GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the funds. The complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a check. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following.We stand by our previous response. Account management is a customer responsibility.  GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. Specifically, GoDaddy renewed the service in accordance with our customer's account preferences. Automatic renewals are discussed in detail within our Universal Terms of Service Agreement and Domain Name Registration Agreement, both acknowledged and agreed to by our customer. On September 11, 2015, the funds for the August 27, 2015 renewal transaction were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from our customer's financial institution. Subsequently, the product has been removed from our customer's account.  As such, we believe this matter is resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy does not arbitrarily change the automatic renewal setting on a customer’s behalf; account management is a customer responsibility.  Customers may, at any time, log into their account and modify this preference. GoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainant via their account preferences.As a goodwill gesture and one-time exception to our refund policy, GoDaddy has refunded 50% of the renewal cost of the domain to the complainant’s original payment method, a total of $32.05.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260