GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.[redacted].com/[redacted]The complainant is claiming that GoDaddy has “front run” a domain name that they have attempted to register.  The complainant’s belief is that they are being denied registering a domain so that GoDaddy is instead registering the domains in an attempt to profit from them.  Domain front running is a practice which GoDaddy does not and will not engage in.GoDaddy makes every attempt to register available domain names for our customers.  As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available.  If GoDaddy does not receive a negative response indicating that the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry.  If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement.On January 31, 2015, the complainant purchased a registration request for the domain name in question.  At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction.  Shortly after GoDaddy submitted the registration request to the registry, it was rejected, as the domain is not currently publicly available for registration. A public WHOIS lookup of this domain indicates that it is currently in a pending delete status, and is in the process of being returned to the domain registry. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the registration request could not be completed, the transaction in question has been refunded in full in accordance with our Refund Policy and terms of service. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed. 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response that should the complainant cancel their Get Found service we will provide them with a refund for the time remaining.  As a onetime exception to our Refund Policy we will apply that refund to their original payment method. The complainant can take advantage of this offer by contacting this office directly.  Furthermore the complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 3, 2014 the complainant purchased a Domain Name Transfer and Economy Windows Shared Hosting Plan during an online transaction. The complainant designated a 1 year term for their Domain Name (that was in an expired status at the time of transfer), and a two year term for their hosting plan.On March 12, 2014 as a onetime exception the complainant was provided with a refund for the cost of their Domain Name Transfer. The domain was expired at the time of transfer thus, the date of expiration and subsequent renewal was reflected correctly.Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Domain Name in question on February 22, 2015 and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:• November 23, 2014• December 23, 2014• January 22, 2015• February 6. 2015• February 16, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy does not arbitrarily change the pricing related to product renewals. Nor can we continue to absorb the cost of the complainants Domain Name registration.EDUCATION:The complaint can find information regarding GoDaddy’s Domain Name Pricing on the page referenced in this link: https://www.godaddy.com/domains/domain-name-search.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreement upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of all GoDaddy agreements can be found at: https://www.godaddy.com/legalagreements.aspxOn July 6, 2015 our customer contacted our Customer Service team via online Chat to request that their accounts be cancelled.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has attempted to connect with our customer via the phone information provided to us and have been unsuccessful; it appears the number may not be in service.GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.As our customer had canceled all products and removed all payment method information from the accounts in question, we have placed the specified accounts in a deactivated status.  We have also removed our customer's email address from all company mailing lists as of today's date.  They may continue to receive marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request.  Should our customer have a need to utilize Go Daddy's services in the future, they may create a new account with us at any time.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 18, 2009 the complainant registered the domain name in question for a five-year term via an online transaction. During this purchase, the complainant opted to add GoDaddy's Protected Registration service to their registration.  The complainant subsequently renewed the domain name for an additional one-year term during a call to GoDaddy’s Customer care Center on April 19, 2010.The Protected Registration service; which the complainant elected to add to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled, transferred, or have their automatic renewal disabled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 5, 2015 the complainant submitted a request to cancel the Protected Registration services. As the complainant did not include the necessary documentation to support their cancellation request, our Domain Services team responded accordingly.GoDaddy proactively sent multiple notices to the complainant regarding the next scheduled renewal of the domain name. These notices were sent on the following dates:• July 20, 2015• August 19, 2015• September 18, 2015• October 3, 2015• October 13, 2015Additionally, GoDaddy’s support team proactively reached out to the complainant via phone on September 10, 2015 and provided instructions to remove the Protected Registration from the domain name. The complainant declined to act on these instructions.On October 19, 2015, GoDaddy was instructed to automatically renew the complainant's domain name and associated Protected Registration services per their account preferences and did so in a good faith effort to honor its agreements with the complainant.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain name from being canceled or transferred without proof of identification.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles helpful:What is Protected Registrationhttps://support.godaddy.com/help/article/1286/what-is-protected-regi...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John McCarthyOffice of the CEO - [email protected][redacted]

GoDaddy.com did not live up to it's own user agreement which is ridiculous in itself.  They sell an unlimited data plan and then explain in their user agreement that they have limitations which they don't divulge.  Since when does GoDaddy get to redefine the word unlimited?  They weren't Webster's dictionary the last time I checked.  Their only explanation is if your site causes a degradation of service.    My site didn't degrade their services whatsoever.  They are merely operating a bait and switch scam to entice new customers and then come after them for more money.  I highly recommend the Revdex.com bring this scam to the attention of the State Attorney General.  Such practices a haven't fared well in the past.  AOL offered unlimited Internet and then couldn't provide it in the 1990's.  They were sued for 100's of millions of dollars and AOL was forced to pay it.  
As for not responding to their complaints,  I responded promptly each time.  There wasn't an issue with my site and they refused to explain how I was degrading their services.  I am systems administrator specialist for the military.  I am well aware of how this works.  The impetus is on GoDaddy to prove that I degraded service which they can't.  They are merely going after more money after lying to consumers.
Thus far, I haven't even mentioned the crappy service they provide.  They stated they left my site available to "correct" the situation.  I've logged in, but still couldn't manage my "offending files."  This has happened many times with GoDaddy and their support for the issue has been atrocious.  It's not hard to find others in my situation.  GoDaddy are scam artists and thieves. pure and simple.

One of my websites was never restored, even tho the restore fee was paid. Also the service, Wordpress manager is a website builder tool. My domains are hosted on Go Daddy, this service was paid, but Go Daddy deleted my content that was already designed. Customers are not given any method to back up their content away from Go daddy's servers. This causes the customer to be forced to pay Go Daddy fees to keep their property. Also my email forwards were deleted and email lost (my Email forwards are not part of the Wordpress service. Why was this done? As a punitive measure? I will be filling a complaint with the FTC for violation of the "Fair Debt Collection Practices Act", § 808.  Unfair practices [15 USC 1692f], section (1),The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. Under the business own deposition, they state that "GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 5, 2016" a punitive action (charging an un-disclosed fee) for "non payment" is a collection act. There is no disclaimer posted for the Wordpress service that "content will be deleted if re-occurring payment is not made", this is a deceptive practice and puts customers at the whim of GO Daddy to keep their "intellectual property". How can this company keep an A+ rating with the Revdex.com by treating customers in this way? They continuously respond with a blanket "too bad" clause and the Revdex.com has allowed them to keep their A+ Rating. I will also be filing a complaint with my congressman. Alex Mooney (whom I know personally) to submit new law to protect an individuals "intellectual property" from the mis-handling of hosting companies.

Dear Revdex.com,
 
I reject this resolution. First, I was not offered the $75. They said you have to pay and MAYBE the appropriate dept would allow the $75 concession.
 
Second, I called ONE DAY after they removed my site's contents. As I told you and them, I have been very ill. A company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $75 to give me my site's files back. What a scam!
AM

The TIMELINE of the my purchase and the offer from GoDaddy is NOT CORRECT as delineated by the GoDaddy representative. In fact, I received the OFFER after I had completed a conversation with a representative regarding the fees for possible renewals. After I mentioned to the representative that I would go ahead and renew only certain domain names on my own, I hung up. The offer for the 25% off my NEXT PURCHASE was then sent to me. My NEXT PURCHASE was within minutes when I logged in to my account and proceeded to renew only certain domain names that were expiring that same day..and I purchased a couple of new names as well. I then noticed the email with the promo code just as I completed the renewal and purchase. I called GoDaddy to explain that my NEXT PURCHASE had just occurred and that I would like to have the promo discount applied to it. They refused. In their characteristic SUBPAR service, they insisted that it would have to be another "NEXT PURCHASE" because I had just completed that one without applying the code. 
AGAIN, the correct timeline is as follows:
      1) I spoke to a representative about renewals - ultimately did not renew directly with him 2) Go Daddy sent me the promotional 25% discount via an email..and 3) I then renewed some domain names and purchased a couple more - then I called Go Daddy to apply the code and they outright refused - with a great deal of pretentiousness and condescension...I have the emails and timestamps for everything...so the agent from GoDaddy should go back and get his facts straight...his response is UNACCEPTABLE!

We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy

I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction  guarantee  thanks for your help in this matter even though I know it's not going to be resolved  they are just ripping their customers off  never dealt with such a company in all my life

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction.  During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction.  This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the 1 year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status.  As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee normally associated with a domain in this status.  Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. From time to time a company must make the difficult decision to cease (End-of-life) providing a particular product or service. GoDaddy has chosen to cease this particular version (version 6) of Website Builder, and have customers upgrade to the newest version of Website Builder. With this upgrade some features that were previously included have not carried over.Contrary to our customer’s understanding, adding in features that do not currently exist in the newest version of Website Builder is a time-consuming process. Extensive development and quality testing is required when adding new features to ensure that they do not cause adverse effects to the builder or our customers’ websites.Our customer has been provided other hosting options by GoDaddy’s customer care team that will provide them the desired features. They may continue to work with our customer care team by calling 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ On April 22, 2015 our customer purchased GoDaddy’s Web Store Design for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. On June 25, 2015 our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in question. The customer opted to continue the build process. On August 10, 2015 GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was received. As the customer did not respond, the site was published on August 25, 2015 and the customer was notified via email. On November 19, 2015, our customer requested the Professional Web Design Team to add 850 products to the Web Store. Each customer purchasing a Web Store Design receives 6 hours of update time to use over a 12-month period. This request was well beyond the allotted time. Our customer did not want to pay additional fees to have GoDaddy make the update. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needs. On November 23, 2014, our customer was provided 16 months of additional hosting service for any misunderstanding. Per GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundable. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

I have been a customer of this company for many years - almost a decade. I am very irritated by the poor customer service I received through all this. They did not seem to want to help me. Also, only a small handful of people actually informed me of the bounce back and those that took the time to save and send me the bounce back error message - I absolutely submitted the required form mentioned to me by support!!!
Bottom line, the issue had to do with a relay to my [redacted] account as I reached storage capacity and the error message was from [redacted]. My company IT department after a few calls discovered the reason for the bounce backs - NOT YOU! Your customer service was very poor and a few employees I spoke with were very disrespectful and rude. You can quote your company policy all day - but if you treat your customers as poorly as you have treated me throughout this ordeal - you can believe you will lose business.
Not one person in your entire company took the time to truly listen and try to resolve the issue. After only a few calls with my own IT department - they knew what the problem was and resolved it immediately. Shame on you for such horrible service.

I understand their terms and agreement and didn't get prior notification. Might have gone to the junk folder. Even though it's auto renwal set up, if the credit card is expired. As per CFB, business needs to verify with the consumer and update their expired credit card before charging that card. They charged on the expired card which is not usually good business practice and I will accept the charge which is charged using the expired account.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2013, our customer purchased a Linux shared hosting plan...

for 1 year term via online transaction.  On August 6, 2013, our customer renewed this hosting plan for an additional 2 year term with assistance from GoDaddy’s customer care team.On August 5, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question for another 2 year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal prior to the expiration date on July 26, 2016.  This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s support teams regarding the hosting renewal until September 15, 2016, at which time they requested a refund.  They were correctly informed that the hosting was no longer refund-eligible, per GoDaddy’s refund policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May...

20, 2013 our customer purchased Premium DNS for a 3 year term. On May 16, 2016 our customer renewed the service for 2 additional years. Premium DNS offers our customers a higher level of support and advanced features to a customer’s DNS management. Our customer contacted our support teams between September 9-15th, 2016 in regard to not being able to change their domain’s SOA record. Our support teams properly informed our customer the Premium DNS service does not support SOA record modification. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy's support staff worked diligently and vigorously to work with our customer to the best of our ability and satisfy their needs. SOA records cannot be added or edited within our Nameserver/Zone file. If our customer would like the functionality to edit their domain’s SOA record, they will need to self-manage their domain DNS. This is not something our Premium DNS service supports; however, it can be performed by purchasing and managing their own Virtual Dedicated or Dedicated Server. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,   KayJay R[redacted] Office of the CEO - GoDaddy

Go Daddy business strategies are unethical, whatever written on their website is not offered. The terms and conditions are not explained. Customer support people are unresponsive, viz. ramond l.

I want some senior authority to resolve my issue

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