Goedeker's

We have scheduled piand just need customer to be there so this can be accomplished

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, Goedeker's does have customer support issues that need to be improvedPlease see the list below:On at least occasions I called Goedeker's and waited to minutes for someone to answer the phoneUltimately, I got tired of waiting, and hung upOn at leas occasions, after waiting for at least minutes for someone at Goedeker's to answer my phone call, I was suddenly cut off, and had to call back and get placed at the back of the queueThe head of internet sales told me the reason for the long backorder times was the company that imports appliances for LG & Samsung was in bankruptcy, and there were million containers being held up because of thisI called LG and they told me this was not trueThe order was placed on Dec 8, About January 3rd, I changed the delivery address to our new home that we closed on Dec 29thThe young lady told me she would make the delivery address change, as the appliances had not been shipped yetHowever she never made the address changeOn Jan 23, I was told to make the address change, I would have to change the address on my credit card that was used to pay for the appliances to match the delivery addressI told the young lady there was no way I was going to change the billing address of my credit cardIt is a business card that I order things on all the time, and have the items shipped to locations all over the countryShe said she wold not approve the shipping address change unless I did thisIt is clear to me that Goedeker's is suffering from growing pains, in addition to employees that have not been properly trained, and procedures that have not been fully developed and implementedI was told by Goedeker's that they do not stock appliances, that they are drop shipped from the manufacturersHowever, in looking at the shipping information, I found the appliances I ordered were coming from Missouri, where Goedeker's is locatedRelative to the backorder, in speaking with LG, they told me they have a group that works with companies that sells their appliances to minimize backorder issuesThey said they would not tell me if there were backorder issues relative to the model numbers of the appliances that I orderedThey only provide this service to their dealersThe bottom line is that Goedeker's could do a much better job of working with their customers, and improving the efficiency of their operationsAs I write this, it is January 25, 2017, and I am still without appliances
Sincerely,
*** ***

The product ordered was on a manufacturer back order and out of our controlThere was an error on our part in getting his shipping address changed and having his order re-directed and we apologize for the errorWe have been in contact with the customer to expedite his delivery and product will
delivered ThursdayWe are sorry for the problem and am working to address the issues

We are working with customer and will do whatever he wishes

Complaint: ***
I am rejecting this response because: This offer is the same as the conversation discussed and denied on 12/The offer is 1/5th of the increase of the price of the “comparable like “item” offered on 12/and 1/10th the price the replacement item offered on 1/ This is a slap in the face; I shouldn’t have to pay more what this company states is a like itemI did receive a call on 1/17th however the company hung up abruptly when answeredStill waiting for a call back from a manager that can rectify this situationCell is ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:They were
notified immediately and feel that a partial credit is the proper way to fix the issueI did accept the $credit, as I previously stated, to purchase the stain, as the company requested me to do so, but only because they told me that there was nothing else they could doI advised that if the stain did not match that I would want it replacedI advised that they could re charge my cc the $95.00, as I really wanted to product fixed and not a monetary fix
Sincerely,
*** *** *** ***

This range was discontinued by GE and did not have an adequate replacement at the same priceWe did discuss with customer and have refunded in full. Here are the notes in the ticket Jan 11, 2018 12:09:PM|Transitional- FriCustomer Not Notified Customer was transferred to
*** from ***Customer states he has not spoken with anyone but then I informed him that we spoke back on Dec 5thI told the customer today 1/that we are not able to to match the price with the replacement that we offered at the time on the Dec 5thI let him know that at that time he decided to not to re-select the model and did not want to cancel the orderThe manager did reach out to him on Dec 5th the same day *** spoke with him about the replacementCustomer told the manager he was not available and he would call him back but the customer states the manager was to call backHe called in on Dec 27th *** sent email to ***

The product came direct from Ashley and did have issuesThe customer agreed to a $damage allowance which we agreed to and refunded them as both parties agreed. Sorry customer is now not satisfied with the agreement

The business response does not address the problemThe item was not missing partsThe unit was received USED and damagedThis was why it was needing to be returnedThe original manufacturer U-Line is making moves to return my moneyGoedecker's has not addressed my problem in an appropriate mannerI am awaiting my refund from U-Line to come from Goedeker's

Complaint: ***
I am rejecting this response because, based on others reviews, this seems to happen a lot more than “rarely.” This is just bad business and potentially fraudulentThere is no way this business can have an A+ ratingHalf of the Revdex.com reviews are negative! That’s a “C” rating in my book.I really hope someone at Revdex.com takes a better look into Goedeker’s business practices and lowers their rating appropriately
Sincerely,
*** ***

UPS has tried to pick up twice and item was not outside ready for pick upUPS is coming again today but will not come after today if unit is not ready and then customer will have to take it to UPS

We will take this table back and order another

Initial Business Response /* (1000, 5, 2015/12/10) */
The customer ordered a dishwasher onlineThe dishwasher shipped from New York warehouse to LA californiaWhen the shipping company arrived at the home no one answered and apparently they were in the shower which is not the delivery companies
faultThe customer then proceeded to buy a dishwasher locally and feel they do not have any responsibilty for the shipping charges on the dishwasher they had already purchased and had shipped across the country which is not reasonable
We tied to work with the customer but she refused
Our policy for online purchases is very customer friendly as we do not charge restocking fees which almost all online companies charge for items with expensive shipping like major appliances
On site is very clear and this is straight from our site:
Order Cancellations
All orders have a 24-hour cancellation windowReview your order right away and contact us immediately if there is a problem with your orderIf you wish to cancel your order, please send a verification e-mail to ***@goedekers.com with your name, order number, reason for cancellation, and date of cancellation
Keep the following information in mind:
Within hours, you may cancel your order without a fee
After hours, your cancellation request will be subject to review
After hours, your cancellation will be subject to return shipping fees if the order has already shipped

The unit was reported to have a missing kick plate which we ordered and sent to the customerWe order these direct from the Uline distributor who is DMI and the unit was shipped brand new direct to the customerThe unit could be returned under our day satisfaction guarantee and customer would
only be responsible for shipping charges which amount to $365.00. Unit should be boxed and in new condition for credit

Being delivered today

We have ordered the bed and will be shipped as soon as it is availableManufacturer back order due end of June

Trying to work with the customer to resolve the issueHave sent them an email and have not received a response

I am very sorry for website errorWhile these are rare they do happenOur prices are still very good and lower than anyone we are aware ofI would be willing to offer you year major component warranties on the items you purchased but is all I can do.Pricing errors and exclusions are not
exclusive to us and happens everywhereI have also sent you the language from ***. https://www.goedekers.com/Warranty-MCC.htmlHere is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all timesIt is important to understand that in the Internet Age, things can change quicklyWe cannot guarantee the information and data on our website will always be complete, current, accurate or error-freeWe reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or errorThis right is reserved whether or not the order is confirmed or a credit card has been chargedIf the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the chargePricing Information; Availability*** cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the *** Sites or through Marketplace Retailers. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. *** reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ***. *** may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the *** Sites or from prices available in *** stores or on *** Apps

Complaint: ***
I am rejecting this response because: Goedekers hasnot contacted me to let me know what the resolution is/ will be.
Sincerely,
*** ***

Complaint: *** I am rejecting this response because: Warranty should not even apply here, because I was sent a defected productThis is absolutely not GE's issueGE did not sell me nor send me the defected product, Goedekers didAt the plant I work for, if a customer has a process issue with our material, what do you think they would say if I responded, "You need to talk with our suppliers about that"? GE having a defected product is something that the distributor, Goedekers, needs to talk about with the supplier, GEOnce the GE unit is in your warehouse and you are selling it under the Goedeker name, it is Goedeker's obligation to fulfill the contractThat means it is Goedeker’s duty to replace the part in a satisfactory manner, whether that is going through GE or using the EXACT link that I sent you the first day to directly order the partTo reemphasize your lack of communication, please read through every email that was sent to me from Goedekers in this process and point out to me where I was told I needed to contact GE (no I should not have needed to)I was sent the replacement part model number from *** by a Goedekers representativeI know you cannot make the motor, but as long as you can go to that website, click the “add to cart” button and proceed to check out, then you certainly cannot cover up your horrendous customer service, blame GE, and expect this response to be satisfactory Sincerely, *** ***
* EMAILS: 12/12/17: Placed order 12/13/2017: Nothing 12/14/2017: Nothing 12/15/2017: Nothing 12/16/2017: Nothing 12/17/2017: Nothing 12/18/2017: Nothing 12/19/2017: Nothing 12/20/2017: Nothing 12/21/2017: Nothing 12/22/2017: Nothing 12/23/2017: Nothing 12/24/2017: Nothing 12/25/2017: Nothing 12/26/2017: Nothing 12/27/2017: Nothing 12/28/2017: Nothing 12/29/2017: Nothing 12/30/2017: Nothing 12/31/2017: Nothing 1/1/2018: Nothing 1/2/2018: Nothing 1/3/2018: Nothing 1/4/2018: Nothing 1/5/2018: Nothing 1/6/2018: Nothing 1/7/2018: Nothing 1/8/2018: Nothing 1/9/2018: Nothing 1/10/2018: Nothing 1/11/18: “Hello ***, Thank you for your order! We wanted to get back in touch with you concerning your orderPlease click the link below to log in to your account page and view up-to-date status information about Order XXXXXXXItem: *** Expected to Ship On: 01-28-As this information is updated we will continue to keep you notifiedYour total satisfaction is important to usIf you have any questions or concerns, please contact us at ***or email us at [email protected] again, Goedekers.com Customer Service” 1/18/18: “Your Order is Being Prepared for Shipment Dear ***, Thank you again for choosing Goedekers! Your order has arrived to our warehouse and is being prepared to shipWhen it ships out, we will send you another e-mail notification along with information you will need in order to track the progress of deliveryWe appreciate your business! If you have any questions or concerns, please ask! Your total satisfaction is important to usYou can contact Customer Service at 1-888-768-or e-mail us at [email protected] again, Goedeker's Customer Service” 1/25/18: Your Order is Being Prepared for Shipment Dear ***, Thank you again for choosing Goedekers! Your order has arrived to our warehouse and is being prepared to shipWhen it ships out, we will send you another e-mail notification along with information you will need in order to track the progress of deliveryWe appreciate your business! If you have any questions or concerns, please ask! Your total satisfaction is important to usYou can contact Customer Service at *** or e-mail us at [email protected] again, Goedeker's Customer Service” 1/26/18: ” Good Morning, First and foremost, I would like to apologize for the lack of communication between our company and youYou should have been notified of any changes existing onto your accountThe reason for late shipment was due to an item being back ordered until 1/24/Currently your package is prepared to ship out on the next truck load that arrives today 1/26/I truly apologize for any inconvenience this has caused youAs a token, I could give you two year component warranties to cover your appliancesIf you are interested please give me the permission to do soI truly apologize for this delay againIf you have any other inquiries, please feel free to contact me via telephone or emailThank you” 1/29/18: “Order Shipped Hello *** Miles, Good news! Your Order #XXXXXX has shipped to the local delivery carrier's locationYour order is expected to arrive at that location in three (3) to seven (7) daysOnce it arrives, the delivery carrier will call to arrange deliveryIf your order has shipped via FedEx or UPS, delivery will simply be at your doorstep! Tracking information will be available within hours through the tracking number and link provided below.” 3/6/2018: “Hello *** Miles, I apologize you are having troubles with your microwaveI will be glad to assist you with this matterPlease send me the serial number for the unitThank You” 3/6/2018: Hello ***, Please use the link searspartsdirect.com to advise what part number you are needingThank You” 3/9/18: “Hello ***, I have received your picture for the partPlease send me the picture of the serial numberThank You” 3/13/18: “Hello ***, I tried to call you and got your voicemailPlease send a clearer picture of the serial number per the one you sent is blurredI tried to blow it up and it made it worseThanks Thank You” 3/14/18: “Dear ***, Thank you, once again, for your purchase from Goedeker’sWe apologize for all of the inconvenience you have experienced with your appliance order To help remedy the situation and ensure we keep you as a satisfied customer, we are offering to order part (Microwave Turntable Motor Part #: ) on your ( GE-JVM3160RFSS) (CuFtStainless Steel Over-the-Range Microwave) that you received SERIAL NUMBER XXXXXXXXX If this is an acceptable solution for you, please click Reply to All for this message and include the following information: Goedekers appreciates your immediate responseWe will allow business days to respond to this agreement, or the case will be dismissedYour acceptance to say “This solution is satisfactory.” PLEASE READ: Once we receive your reply, we will process your parts order within three to five business daysAs always, if you have any questions, please do not hesitate to askYou can contact us at 1-888-768-or email us at [email protected] you for your patience! Thank You” 3/15/18: Nothing 3/16/18:Nothing 3/17/18:Nothing 3/18/18:Nothing 3/19/18:Nothing 3/20/18:Nothing 3/21/18:Nothing 3/22/18:Nothing 3/23/18:Nothing 3/24/18:Nothing 3/25/18:Nothing 3/26/18:Nothing 3/27/18:Nothing 3/28/ “Hello ***, I am currently waiting on a reply from the manufacture in regards to your part. Thank You” 3/29/18:Nothing 3/30/18:Nothing 3/31/18:Nothing 4/1/18:Nothing 4/2/18:Nothing 4/3/18:Nothing 4/4/18:Nothing