Gold's Gym

On this particular day, we had to call the police to intervene because this member couldn't control her voice and cursing. She openly cursed at our accounts manager and Eric in the main gym drawing attention. She was asked to step in GM office to resolve issue and she wasn't permitted to
shut door due to her lack of control and threatening behavior. Meeting was stopped and police called to remove her from property. All notes on all interactions from phone calls to in-person meeting documented in her member notes

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,*** ***

Complaint:
I am rejecting this response because: I have not had a chance to respond.Please see response below.Hi Jody, Thank you for taking the time to respondI have been trying to get this issue resolved since we found out we were moving in June of this yearI would stop by the front desk regularly before working out kept getting told they were between managers and they would leave a messageNobody ever got back and we left town on June 21st. This is the first I have been notified to send in a copy of a lease or paperwork from our move, and the first time I have seen the agreementsCory was not very helpful on the phone and didn’t even want to take down my email when I asked for the agreementI also had my agreement frozen for a few months and was supposed to be extended to May 2018, it also specifies this in the notes that you attachedI would assume this would factor into the amount that we would receive back? I have attached a copy of the leases as well as utility bills for your move proofPlease feel free to call me at 208-991-6837 or email me at ***[email protected] if you need anything further. Please send check to: Yacht Drive Myrtle Beach, SC 29577 We recently had to move down the street, I can send you our closing documents and our utility bills from here if you need as wellI just assume you need the other ones from Uniola since that is where we were living the time this all transpiredOr send it to the Uniola Drive Myrtle Beach, we have our mail being forwarded. Again I appreciate your helpI was only trying to get this resolved from day one when I gave our notice while we were still living in Twin Falls.
Sincerely,
*** *** Since this complaint I sent direct to Jody P*** at Gold Gym and she has stated a check has been sentAs long as the check has been sent, I would be happy with the outcome. Thank you for your help in this matter

*** *** signed up on June 7, for a month couple membership. There were lines to be signed and are signed by this member in their contract. Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is
fulfilled, pool addendum and credit card signature. At this time, there is no reason to break or cancel this contract. Members have full written agreement as well. They had days to read it fully and object or cancel. Member also came to club and stated to Wendy W***, that she had somewhere else "free" to workout and that was her reason for desiring to cancelThat is not a legitimate reason either to break contract.Lynn B***
GM

I have already done what the customer has asked. Not sure why he filed this

Dear Mr***,
We would like to apologize for any inconvenience you may have experiencedIf you have spoken to the General Manager of your gym and have agreed on a settlement for your account, then you may resolve this at the gym level
Sincerely,
Gold's Gym Fitness Alliance, LLC

Hello,I have looked into the membership and the account has been cancelledThe cancellation was processed on 4/14/

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedThe details of your complaint have been forwarded to our Area ManagerPlease respond to this message so we are able to offer you a follow up response and hopefully reach a
resolution.Sincerely,Gold's Gym Fitness Alliance, LLC

August 16,2017To whom it may concern,In response to the complaint submitted 10: *** *** Joined Golds's Gym of Twin Falls March 13,Before *** signed her membership agreement she was alloweda free trial pass as well as a consultation with one of our personal trainers*** was also
given a tour through the facility soshe knew everything that was available to her as a gym member.Attached is follow up in regards to her getting her membership started and her knowing what it entailed the notes state shewas excited about both the membership and the personal training.michael Fon 3/8/17@ 10:AM Call- Left Message- mentioned getting her message of wanting to change her appt toearlier in the daysaid to just give me a call back and we could confirm a good time togethermichael Fon 3/13/17@ 10:37AM Missed Guest Foll#1, Outcome: Call- Scheduled Appointment- asked how shefelt and what her thoughts were from the weekendshe said "well! I think ill do it I" coming in to sign up tomorrow!michael Fon 3/16/17@ 6:PM Member Foll#1, Outcome: Call- Spoke- meeting with jeff on saturday getting setup for training, loving the gym and no complaints or question ..michael Fon 3/28/17@ 5:PM Member Foll#2, Outcome: Call- Spoke- fixed her account happier than ever!*** *** was followed up after her membership and there were no issuesAlso included is her membership agreement aswell as her personal training agreementIn our notes for her personal training program *** mentioned it was important toher to stay healthy and lose a few pounds she wanted guidance and education on how to safely use the equipment in thegym.The daughter began calling in about the personal training on June 5, saying there was a problem and her mom didnot know what she was getting herself intoWe did agree to relieve *** *** of her personal training agreement obligationwith a $cancellation fee as a courtesy.When our front desk associate took the check, she posted the transaction to an expired membership that *** *** had ininstead of her current membershipThe front desk associate also took the physical check put it in the till for deposit andhit the on-account charge button instead of checking accountOn account charge will draft the amountIt did take someinvestigating to find this charge as it was not on her membership it was on an expired membershipHowever, we did find theerror eventuallyWe wrote a $check to *** *** on 8/15/If *** *** is truly un-happy with her membership shemay come in and cancel with no other feesThere will need to be a day notice given at our front desk, and the accountmust be currentI have also attached the notes from both of her accounts and the time and day that we attempted to contacther in this matter.I do want to state that *** *** was not tricked, or forced into a membership or personal trainingWe have followed up withher every step of the wayThe double charge was an honest mistake by a front desk employee that we have refunded.Thank You!Jodi P***Regional Sales DirectorGold's Gym Idaho208-219-3236***@goldsgymidaho.com Please see attachments

He was always late paying his membershipWe waived his late fee at least one time for himWe do not want his membership any more

As stated previously in the first response, the due date has been the same since *** joined. When we attempt to draft and there are no funds available on the date *** committed to pay, *** is assessed a late fee as stated clearly in the contract. This account has a pattern of insufficient funds that would have prevented any issues or late fees. If *** needs to move *** scheduled payment date because of *** income schedule or other reason, *** needs to contact us to do so to prevent further latenesses and feesNoone changed the payment schedule

Hello,In regards to the complaint from *** ***, I want to reiterate what has already been explained to him by our regional managerHe has a signed, month contract with Gold's GymI have attached this contract to my response, including the Terms & Conditions page which clearly states
our cancellation policiesHe did not quote our contract correctlyThe contract actually states: "Consumer's right to cancellation: You may cancel this contract without any penalty or further obligation by causing a written notice of your cancellation to be delivered in person or post-marked by certified or registered United States Mail WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF THIS CONTRACT OR THE DATE OF YOUR RECEIPT TO THE ADDRESS SPECIFIED IN THIS CONTRACT."*** did not include the part that states *within three business days*Thus, his attempt to cancel has been deniedThere was no misleading of the contract, as it ALSO continue to include further cancellation terms and conditionsPlease refer to the contract I have attached for even more detail.There is nothing further to be done, until *** ***'s contract expires on September 14th, and his last payment is paid.Thank you

Revdex.com, After reading the statement from the customer I cant help but point the following. All military members are told when they join that we will waive the $cancellation fee when they leave. This is never an issue as we have many military members. Mr*** is no
acception we gladly waived his cancellation fee of $58. The only issue he is having is failure to understand the cancellation policy. I have a signed cancellation form on file for him on 5/13/2015. Therefore he would be responsible for his 6/7/payment. We charged him this payment and the card was declined times. In addition, I waived his $in late fees. I feel that I acted in accordance to our policy and in being more then fair to the customer by waiving $

Member did not cancel until after the trial ended. Per the terms of the trial agreement, which was explained in full at the time of signing, after the trial ends the membership is active and the start up fee/first month is charged if a cancellation notice is not sent. We will, however,
cancel the membership going forward and waive any back dues owed on the account

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedAs of today, the expiration date has been removed from your sessions and you will have access to all services paid forThere is no set period of time within which you need to use your sessions and you
will be able to use them at your leisure
Sincerely,
Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In June, my fiance was still charged for the membership. It would appear this has not been taken care of, as he is still being charged and has not been refunded. The proper documentation has been provided three times to this Gold's location, starting in January. The people that I have spoke with, both Chris and Wendy said that they would take care of things. It is not my responsibility as a guest at this gym to know who handles what. If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of. I would have no reason to think otherwise.If the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed). This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of
Regards,
*** ***

I have been a long time member at this location and pay my fee on timeRecently due to some unfortunate situation I made a request to freeze my account and followed all the procedures that the manager at this location asked me to do, but there was not response to my action and they kept charging my account , since I made the freeze request I have been charged at least twice, they don't don't keep proper documentation and does not seem to take customer queries or requests seriously, I called two times about my CC being charged twice even though I followed the policy as stated by manager and acknowledged the emails they sent but they never call and when I call they say they will call me the day after but never call and I again called and still the same responseThis looks like a scam to me charging me despite I am eligible for freeze account situation

Thank you for sending us this member's concern. We have been in contact with this member. The member joined on 7/1/2016. As part of the agreement, the member agreed to the terms of the membership which includes the monthly fee and club enhancement fee, all part of
the membership. He later informed us via email on July 8, 2016 askng to cancel his membership acknowledging the day notice. We accepted his cancellation and notified him as such.
We have had a few email exchanges with the member clarifying this information for the member including providing the member a copy of his agreement. We might have given more consideration to the resolve had the member not negatively reviewed our company via social media with information that is not factual to the situation
In health,
Gold's Gym Kirkland

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
** *** of *** *** *** has provided removal of all charges and cancellation of my membership with golds gym retroactive to Aug31, He also informed me no notice had been filed with the credit bureaus and it is unwise to contact them at this pointThese are acceptable to meHis office, *** *** *** only had the inaccurate and information provided by Golds Gym ArboretumThe lack of response to my initial call he said he would addressI can understand oversights
I still have a major problem with Golds Gym Arboretum** *** actions at this stage could not alleviate the stress, fear, and frustration that Golds Gyms gross negligence had caused meI had a entry on my credit report years ago from a closed credit card of a business that had been closed several years when a telemarketer charged that closed account and listed it as delinquentThat prevented me from obtaining a loanIt took over months and the *** *** ** *** *** getting involved to remove it
At 2:Feb 7, I received a call from *** *** (sp?) who works for the owner of Golds Gym ArboretumShe asked if I was satisfied with *** *** (*** *** ***) handling of the situationI told her he handled his end. After reading the complaint he realized the fault was not with me and rescinded the charges, canceling the membershipI also imformed her I was totally dissatisfied with the way Golds maligned meI feel I was libeled and the stress and anxiety this caused was unnecessary and damaging. Golds on the other hand did nothing that a competent business should have done initially to correct the matterThey then refused to correspond with me or *** *** *** **Then after the collection letter arrived they still either disconnected when I asked for a manager or just said he wasn't inFor billing dept they gave me *** numberThey initiated no attempt to correct this matter and then blocked all attempts I madeGolds Gym Corp said they have no control over franchisesWhen I called the Ventura County DA dept that filed a class action again a Golds Gym said they had the same type of avoidance from Golds
I feel the fine print and continuing should be illegal and removed from all contractsEspecially as it is not prominently featured in their ads which go through the US MailThis is out right deception designed to initiate this type of "extortion". If it is advertised as months membership then it should end in months and not be a "fine print" lifetime commitment
If it happened to me; what will stop it from happening to another unsuspecting citizen?
At this point I believe Golds Gym Arboretum did willfully initiate this matter and purposely avoided any attempts at resolutionsI believe further investigation and even litigation may be necessary as much as I would rather avoid itI do no-one harm and just ask the sameIt is a pity that is not true of corporate America
Regards,
*** ***