Gold's Gym

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

When I signed up for membershipIn the contract was mentioned that I would be able to cancel my membership within days and after that if I move to a location that there is no Gold's Gym location is with 30k of my new home In due to family reason I was moving to Ontario I contacted the club's office by phone, email and in person but they refused to cancel my membership! Since they put my name for collection which effects my credit bureau score I explained to the agent from collection agency but it did not go anywhereI have been very sick for months and have been getting calls everyday from collection This is not an acceptable since they told me there will not be any problem if I have to cancel my membership I have been trying to reach their office numerous times but they never return my call I do not know what else to do to stop them
Please help me Thanks so much

I had inquired of membership from this Gold's Gym about two months agoThe way the tour guide, Joe, explained to me is that I had an option to pay a fee that would cover my membership for twelve months, along with a maintenance fee in February of next year It was $dollar to sign up the day I came in to inquire, and it was my option according to Joe that on the 15th of October I would be paying that fee that would cover my membership for twelve monthsThere was also another option that I could choose to pay a month by month fee for membership which would grant me the opportunity to cancel at anytime just that I would be paying a month to month price according to JoeOn the 15th of October I was charged $On the 15th this day of November I was charged $Was there an error on my account? I specifically and enthusiastically told Joe that I wanted to pay the one time membership fee that would cover me for the twelve monthsWhen I went down to the gym today to explain

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Michelle ***

In regard to case #1***, I have refunded the disputed amount of $159.96, and apologize for any confusionI found the e-mail fom *** in my spam folder for some reason, so it was my faultPlease let me know if you need anything else from meThanks!

Billy from Golds Gym called stated that the membership was cancelled on 2/7/They also waived the day cancellation notice and waived the buy out fee as well

I got a free pass from my roommate for a number of daysWhen they signed me up to use the free pass they proceeded to ask me questions and try to get me to sign upI told them that I didn't want to sign up for anything long term because I was moving in a monthHe stated that I could sign up for a "MONTH TO MONTH" non membership where I paid a larger amount monthly because I was on this month to month and NOT a membershipOnce I moved I quit going to the gym my debit card number was stolen and turned off I didn't think to notify the gym because I was no longer attending and since this is the case I should no longer be expected to payThe gym never contacted me telling me that my account was severely overdue and roughly six months later I was contacted by a collection agency stating that I owe roughly $I have contacted numerous people at the gym because I do not understand why they are charging me for these months that I never attendedThey stated that it is because I nev

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

This letter is in response to a letter dated 7/27/mailed to Peter T*** at Gold's Gym, Morgan Rd Liverpool, NY The complaint was from a member at Gold's Gym Dewitt, Widewaters Pkwy Dewitt, NY 13214.To the best of my knowledge our member joined the Dewitt club on 9/12/
They signed for an annual Premier program with an automatic renewal featureOn 5/16/our member signed a rewrite to their original membershipThey signed for a PlatinumprogramOn 6/a departing member alumni activation form was turned into the officeIt states that 9/12/is to be the last membership bill date.On 4/26/our member signed a fitness service agreement for 1/hour personal training sessionsThe fitness service agreement states that renewal terms may be canceled as long as the request to cancel is provided days in advanceTheir first bill date was to be on 5/01/however their agreement was not received in the business office in time to include in the 5/01/billingOn 5/03/our members Mastercard was manually ran at the club for $This purchased 8- 1/2, hr sessions to be used during the month of May 2016. On 6/our billing company charged for our members June sessions and payment was collectedOn 6/07/a chargeback was placed against the $Mastercard chargeThe charge back is handled by our billing company ABC FinancialI deleted the sessions because I was not going to dispute the chargebackI thought from our members email that they either did not remember or changed their mind about the monthly training billing.Our records indicate that the sessions purchased on 5/03/have been completedThe fitness service agreement was deactivated after a chargeback was placed against the 6/01/payment.I have provided you with copies of the membership agreements, departing form and emailAlso included is a copy of the fitness service agreement, manual charge receipt and a service usage detail reportA chargeback summary and member services report is included as wellIt is my hope that I have provided you \Vith all the necessarydocuments.Best Regards,Debbie P***Business Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The gym has refunded me all months that they miss charged meThe
business did the right thing and I truly appreciate them for doing what was right!Case closed!
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Apr 11, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Mon, Apr 10, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]*** Fitness was the trainer involved Thank you*** ***@***.com

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@goldsgym.com
Member signed agreement / Needs to pay balance due

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I know that my due date wasn't changedI said that was told to me by the supervisor, ***I am upset because a payment was processed without my acknowledgement on a date that I did not authorize!
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,*** ***

On this particular day, we had to call the police to intervene because this member couldn't control her voice and cursing. She openly cursed at our accounts manager and Eric in the main gym drawing attention. She was asked to step in GM office to resolve issue and she wasn't permitted to
shut door due to her lack of control and threatening behavior. Meeting was stopped and police called to remove her from property. All notes on all interactions from phone calls to in-person meeting documented in her member notes

We were able to look into the issue regarding Mr***' account The billing representative with our billing services company failed to following the SOP for cancelling his membership in the proper process That rep has since been terminated The issue was exacerbated when the
charges that we were in the process of refunding were issued a "charge back" and in essence Mr*** was provided a refund by us and the credit card company on of those charges At that point it was considered an open balance and pulled into our automatic collections process Due to the problem being caused by one of our employees at the time and all the issues that this has caused Mr***, we have written off any balance that was due based the errors.Our manager will be reaching out to Mr*** to explain this in detail and make sure he understands what happened There will be no further collection efforts and this will not be reported to any credit agency.We apologize for inconvenience this has caused Mr***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]Revdex.com:At this time, I have not been contacted by Gold's Gym regarding complaint
ID***.Regards,*** ***

We have looked into this situation and the membership has been cancelled and refunded the requested amountWe apologize for any inconvenience.Thank you!

Member has been cancelled from the system and refunded