Gold's Gym

Complaint: [redacted] I am rejecting this response because: The payment is not currently being challenged.If the refund is provided and, in writing, it is confirmed that no more charges will occur then the result is acceptable Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have a problem with the way you all conduct business because the payment was taken out of my account on a day that I did not authorize and since I did not authorize it that's makes the actions you took illegal. The supervisor I spoke to said they have a 're-run system' that runs my card on different days. When I tried to bring up the fact that that is illegal and threatened to bring my lawyer Into this situation, he tried to rephrase and said that the contract states that golds gym may, upon written notice, change my monthly due date. And I also confirmed that when looking over the contract myself. But I never received a written notice and [redacted] never said they attempted to send one out. From my understanding the payment didn't process and I had until the next due date to bring the balance up to date, but before I could pay the late balance it was taken out if my account without my acknowledgement. This also happened before but I didn't think anything of it because I was informed the payment had processed the same day that I had called to make the payment over the phone Regards, [redacted]

Dear Ms***, We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term if they can provide proof of move miles of more from a Gold's Gym location, permanent medical disability, or military obligationIt also the responsibility of the member to submit a day notice of cancellation and to ensure that all of their account information is up to dateYour cancellation request was successfully processed, however your final draft was declined and per the terms of your agreement, that results in the void of your cancellationCourtesy calls were attempted to notify you of your past due balance, and after your account was delinquent for over days, you were then transferred to collections This matter must now be addressed with [redacted] *** Sincerely, Gold's Gym Fitness Alliance, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will need them to contact me for a scheduled date to meetI can pay by the 21st or the 28th of SeptemberI will meet on either of those days to settle the account and I may be reached through email: [redacted] @***.com to discuss the preferred meeting dateOtherwise I will call a payment in on the 28th of Sept at the latest and 21st of Sept at the earliest Regards, [redacted]

whom this may concern,As previously stated in my letter before once before | tried to explain to [redacted] why I was not able to cancel her membershipOnce she became upset that I could not cancel her membership she was cutting me off at every word spokeI then as stated before in my 1st statement [redacted] I guess I cannot help you have a blessed dayShe then leftShe was never once asked to leave the facilityAs for who signed her up it is cut and dry clear by the contract that was signed and agreed to that it is year agreement with her obligation date being 1-31-I did do what I said I would do and contact the parties about her membership and see what we could doI did not contact [redacted] due to the fact she had already sent a complaint in to the Revdex.com within a day or With that being said all contact was to be made from them at that pointNow as for the PEA membership she signed forThe PEIA membership is primarily sold through the Charles Town WV location but it is available to those who chose to join the Martinsburg WV, Hagerstown MD, or Winchester VA location if they are a PEIA member because we are all under the same franchise/ownership making her fully liable for all payments of the agreementNow back to the fact she came in to cancel because [redacted] was giving her a free membership for her volleyball teamIn her 1st statement to the Revdex.com she claims her reason for canceling was due to a high risk pregnancy which was never said at the time she was hereIf that is truly the case all she would have to do is simply supply us with a DrNotation stating that she has a high risk pregnancy and is not capable of any physical activities and we will relieve her of the agreementNow as far as her claims that we are going around telling members of her complaint is completely falseIn fact her next door neighbor approached me in a very joking manner saying that she told him that she sent us in to the Revdex.com and we laughed it offSo if anyone is telling others it is not us.Thank You,Chad C [redacted] GM Gold's Gym Martinsburg

I had a horrible experience with gold's gym. I had just moved to Las Vegas and I was trying to find a job. I went to gold's gym to get a better body so I might have a better chance getting a job at a hotel or restaurant. I talked to a personal trainer and we talked about all the could do for me then I went to the back to sign and talk it over with whoever does all those things. I told them I didn't have a job at the time and they still accepted me also I was not aware that by cancelling the membership I would have to pay the WHOLE YEAR! And without having a job at the time and going through a lot of things at the time, I couldn't even cancel it. I wanted to cancel after the personal trainer constantly put me down and mainly focused on my Aunt which wasn't fair. I don't remember names of instructors or anything because this was a few years ago, but I know what they did to me was wrong. Everything should have been explained to me at the time especially knowing I didn't have a job. They used me and now all that money is in collections and I cant afford it because I have other things like my student loans and things like that. I owe around $1,700 for a gym membership I only used a few times.

I dealt with [redacted] and [redacted] last year about their membershipHis wife was taken out of our systemWhat happened is we changed to new operating system, which billed past due people who were in outstanding noticeAll of the collection notices were sent out were an error [redacted] is fine and it was all a clerical errorWe have fixed the error and it shows in our system that she is fineThere is nothing they need to do at this pointI apologize for any issues

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I did in fact mention that I was pregnant and it was high risk, I also mentioned and focused that my players got on free at another gym so I preferred to be with them so we can do team workouts togetherI only spoke to my neighbor about the complaint after he told me that I "created waves at golds" by complainingI asked him how he knew and he said Chad told him and they laughed about itAs I said before, it is not Chad's place to speak to people about private things that have nothing to do with anyone but he and I Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ! Thank you for allowing me to follow up on Gold's Gym's messageThey state that they did send payment in February That was at least five months after I had cancelled my membership, and the contract ( [redacted] ) clearly states that I was "entitled to a refund within thirty days of all monies paid." I am glad that they are willing to honor the refund, but I will not pay the stop check fee as they suggest since they were responsible for sending the money within thirty days (which would have been October 2011, when I still lived at the address they had on file)I moved in January to my current address, where they can send the full refund: [redacted] *** Thank you again for your help with this matter! Best,***

[redacted] -? We are sorry to hear that you are dealing with some medical concerns at this time and sincerelyhope? that you are feeling better soon.? ? I do apologize, but our training agreements and sessions purchased are non-refundable after the first days of purchase? As per your agreement attached "all sessions are non-refundable and non-transferable" and "you may cancel this agreement within? the first business days"? (Please see agreement attached.) ? ? We do understand that the Capitol Hill location may not be as close as the Downtown location was to you, but it is only about mile away and are prepared to transfer your membership there should you like? ? Regarding your statement? about sessions not expiring, I apologize, but this is incorrect? Per your agreement attached, "All sessions? must be completed on or before agreement expires months after purchase date"? Being that you purchased your agreement in August of 2016, the sessions remaining are expired at this time? ? As we previously? offered, we are willing to extend that expiration date at this time so that you are able to use the remaining sessions at the Capitol Hill location should you so choose.? Please let us know if this is something you may want to take advantage of and we do hope for a speedy recovery for you as well!? ? ? ?

I have already done what the customer has asked.? Not sure why he filed this

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below In June, my fiance was still charged for the membership.? It would appear this has not been taken care of, as he is still being charged and has not been refunded.? The proper documentation has been provided three times to this Gold's location, starting in January.? The people that I have spoke with, both Chris and Wendy said that they would take care of things.? It is not my responsibility as a guest at this gym to know who handles what.? If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of.? I would have no reason to think otherwise.If the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed).? This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of Regards, [redacted]

Hi [redacted] - I have confirmed that Mr [redacted] received a full refund of $Thank you again for your patience during this process!

Im sorry to hear about your experience.? I will take care of the situation immediatelyAnd refund your last payment as well as make sure the memberships are cancelled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] I have put together some information in regard to this complaintAttached you will find the original agreements with [redacted] and [redacted] as our agreement states to cancel we do require a day notice as well as a prove of move or medical [redacted] cancelled both memberships but did not provide a proof of move or medical we were unable to issue a refund of any kind until that was provided I do show in her notes that she called in and requested a copy of her agreement which we emailed to her August 2, Attached also is her member notes in which her original request to cancel was on 6/19/ I do have a cancellation form that was processed 7/14/ days’ notice from her original request is 6/19/ She paid a $for months of membership that is $per month Her membership was from 11/she had a total with her day notice of months membership leaving months remaining from cancel at $per month there is a balance of $ With a proof of move or medical there is also a $cancel fee which is in her agreement this will leave a balance of $x’s memberships she is owed a refund of $ Once again I cannot process this refund until she provides a proof of move or medical.Thank you!Jodi P [redacted] Gold’s Gym

[redacted] is in a contract for both membership, and personal trainingThe signatures are on all documents, so if she was confused about the terms then those questions should have been asked before she signed either one of them, as the cancellation policy is clearly stated on the contractWe have cancelled her account with no more charges, but no refund will be givenEven if she didn't know she was signing up for a contract, she knew about the days notice to cancel them, which is what was chargedWe have also kept her membership active until the personal training sessions that she has open can be used

------ Forwarded message ----------From: BBB of Metro Washington DC<[email protected]>Date: Tue, Apr 11, 2017 at 8:51 AMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] ... < [redacted] @mybbb.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Mon, Apr 10, 2017 at 6:34 PMSubject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] [redacted] Fitness was the trainer involved Thank you [redacted] [redacted] @***.com

I am in receipt of Mrs***'s Revdex.com complaint dated April 6, I respond on behalf of Gold's Gym and I want to apologize for the delayed response as I am just now receiving thisGoing forward, can you please update your database with my information so I am sure to receive the consumer Revdex.com complaints so I may respond in a timely manner? My email is [redacted] so I may receive them electronicallyIn researching Mrs***'s account it does appear that she signed a month to month membership on January 5, She did agree to pay $bi-weeklyGold's Gym does not bill monthlyMrs [redacted] did have a Day Right of Rescission if she did not agree with the terms of the agreementShe did not exercise this Right of Rescission| do understand what Mrs [redacted] is saying and I did check into thisAs you know there are sides to every story and that is not what the other party is sayingAt this point it is a he said, she said scenarioWhat I do know is when looking at the agreement; it does say bi-weekly billingI have attached a copy for your reviewMrs [redacted] is correct in that she was required to give a day notice to cancel as all members areThis is per the terms of the agreementHer last bill date was April 8, and she will not be charged againDue to Mrs [redacted] paying the last month's dues when she joined, she has until May 19, to use the gym if she chooses toNo refund is due as her days notice was a valid charge per the terms of the agreementOnce again, I apologize for the delayed responseThank you for giving me the opportunity to respond to Mrs***'s Revdex.com complaint Sincerely, Kristen B [redacted] Director, Service Operations

Revdex.com spoke with a representative from the business who confirmed that the account was cancelled, but that the last payment that was in collections was for the day noticeThe last bill date was 6/1, which apparently did not go through apparently because the credit card had been changedHe stated that collection calls were made on 6/11, 6/15, 6/19, 6/24, 6/He stated a letter was mailed on 7/but may not have been received since they did not have the customer's updated address in their systemHe stated that the payment was received on 8/12, and the later payment was not reported to credit agencies.? ?