Gold's Gym

Revdex.com spoke with a representative from the business who confirmed that the account was cancelled, but that the last payment that was in collections was for the day noticeThe last bill date was 6/1, which apparently did not go through apparently because the credit card had been changedHe stated that collection calls were made on 6/11, 6/15, 6/19, 6/24, 6/He stated a letter was mailed on 7/but may not have been received since they did not have the customer's updated address in their systemHe stated that the payment was received on 8/12, and the later payment was not reported to credit agencies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not accept the response from Golds GymAttached is a letter Golds Gym requested from the bank indicating that the account was changed for security reasons I am requesting a refund of fees charged, $100, from Golds Gym Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI know that my due date wasn't changedI said that was told to me by the supervisor, ***I am upset because a payment was processed without my acknowledgement on a date that I did not authorize! Regards, [redacted]

Dear Ms [redacted] ,We would like to apologize for any inconvenience you may have experiencedUpon further review of your account, we show no record of you having submitted a request to cancel your personal training membershipIf the trainer had informed you that you may cancel your membership at anytime, you would have still needed to submit this requestYou never submitted a cancellation request and your account then fell delinquent in JulyWe attempted to notify you on several occasions of your past due balance and it wasn't until these notifications went unanswered and your account had remained delinquent for months that you were transferred to collectionsThe balance you owe our facility is based on your past due balance and any additional fees that have been added due to your transfer to collectionsGiven that a cancellation request was never submitted and we also attempted to contact you about the status of your account, the matter must now be addressed with [redacted] ***.Sincerely,Gold's Gym Fitness Alliance, LLC

Revdex.com: Months ago I wrote the Revdex.com about the machines at the gym, they said they would contact me for resolution (they the gym) I have yet to hear from them

[redacted] - We are sorry to hear that you are dealing with some medical concerns at this time and sincerelyhope that you are feeling better soon I do apologize, but our training agreements and sessions purchased are non-refundable after the first days of purchase As per your agreement attached "all sessions are non-refundable and non-transferable" and "you may cancel this agreement within the first business days" (Please see agreement attached.) We do understand that the Capitol Hill location may not be as close as the Downtown location was to you, but it is only about mile away and are prepared to transfer your membership there should you like Regarding your statement about sessions not expiring, I apologize, but this is incorrect Per your agreement attached, "All sessions must be completed on or before agreement expires months after purchase date" Being that you purchased your agreement in August of 2016, the sessions remaining are expired at this time As we previously offered, we are willing to extend that expiration date at this time so that you are able to use the remaining sessions at the Capitol Hill location should you so choosePlease let us know if this is something you may want to take advantage of and we do hope for a speedy recovery for you as well!

On this particular day, we had to call the police to intervene because this member couldn't control her voice and cursing She openly cursed at our accounts manager and Eric in the main gym drawing attention She was asked to step in GM office to resolve issue and she wasn't permitted to shut door due to her lack of control and threatening behavior Meeting was stopped and police called to remove her from property All notes on all interactions from phone calls to in-person meeting documented in her member notes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with the response because it does not address my issue I am willing to pay the months due and a return check fee but I am not willing to pay the collection fee or even discuss this matter with swift anymore I was told by your GM the other day that I can come into the club and pay dollars which includes the + dollar collection fee and I will pay to close this matter and hopefully this will be satisfactory Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I understand a call to inquire about cancellation is not cancellationThe phone call was simply to inquire about how to go about canceling the membershipIf I was given accurate information, I would have given a 30-day noticeI am fine with paying any fees that I may be responsible forIt is unfortunate that I had to file a complaint with the Revdex.com just to get a response from management which I was told I would receive when I visited the gym on 2/3/to cancel my membershipI am requesting a breakdown of the charges to my credit card for January ($***), and March ($***)Can you explain which portion of the charge was for the membership fee and which portion of the charge was for the late fees? The monthly membership fee was $ [redacted] and I was told that my last charge would be $ [redacted] on 2/20/Can you also provide an explanation for that? Lastly, I would greatly appreciate a confirmation that my cancellation was properly processed so that I will not have to have further interaction with Gold's Gym - [redacted] Thanks.? Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso if they want to charge people for time they never used and maintenance fee so be itI will leave all my reviews up I posted as to how bad they do businessI could have been happy to get my maintenance fee back since I was only there timebut they do not want to refund any money that is finethey must need it worse than I doTHEY BETTER NOT SEND ME ANOTHER ADVERTISEMENT EVER AGAIN AND NO MORE COMMUNICATIONS AND IF THERE IS ANYMORE MONEY PULLED OUT OF MY ACCOUNT FOR SO CALLED FEES I WILL BE USING OTHER METHODS ACCORDING TO THE LAW TO GET IT BACKI WANT NOTHING MORE TO DO WITH THOSE PEOPLESincerely, [redacted]

This guest's license was accidently given to the wrong guest leaving the gym That guest was called at home, she checked her purse and did, indeed have the incorrect license and was bringing it back to the gym the next day and picking up her correct license This information was relayed to Ms [redacted] by phone that same afternoon Ms [redacted] called that next morning and was informed it was being returned in the evening The license is at the gym and not retrieved yet by Ms [redacted] Golds Gym did immediately reimburse her for the replacement of her license before we discovered it was found We do not feel there is anything further we can do in this matter We regret that this mistake occurred but did all we could to recover it and it was recovered

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I accept the cancelation of my membership but they did not address the refund of money to my account in regards to the personal trainer after I notified them in DecemberAlso, I have late charges that shouldn't be charged to meI will provide proof of funds for all late fees from my start day to presentI would like a refund of those amounts as well Regards, [redacted]

We have pulled her account from collections and closed itWe are sending a letter to Ms [redacted] at the address provided saying account is clear so she can contact the Credit Bureau's so they can update her statusThank you and we hope Ms [redacted] has a speedy recovery in her recent surgery Thank you

Hi, [redacted] - I sincerely apologize if this was miscommunicated to you However, as per your agreement your sessions have expired at this time Thank you, Sarah K***

As I have stated previously, we do not show any record of your cancellations. The first contact we had from you was in July. At that time your account was past due and we do not cancel accounts that are past due. Since that time we have cancelled your membership and waived any amount that was past due.

[redacted] signed up on June 7, for a month couple membership.? There were lines to be signed and are signed by this member in their contract.? Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is fulfilled,? pool addendum and credit card signature.? At this time, there is no reason to? break or cancel this contract.? Members have full written agreement as well.? They had days to read it fully and object or cancel.? Member also came to club and stated to Wendy W***, that she had somewhere else "free" to workout and that was her reason for desiring to cancelThat is not a legitimate reason either to break contract.Lynn B***GM

Per member's agreement there is a day notice to stop any billing on the account At that time the addition any pre paid months will be applies to the membership in time, but not in lieu of billing (This year we did adjust our policy that the member must only provide a day notice to stop payment.) As [redacted] stated sent in cancelation letter at the beginning on April ***s bill date is the 2nd of the month Being that this was not days (nor days) prior to the bill date [redacted] did receive his 4/charge which would mean his membership would be goof through 6/after the application of the days pre paid dues ***s payment did not go through on 4/and so [redacted] incurred a service fee at the time of the decline Our late fees are assessed days after the decline, however services fees are immediate The late fee was assessed on 4/as per the agreement when the fee had not been paidAs a courtesy, however, we have waived the 4/dues and service fee as well as the 4/late fee from the members account and the account was set to cancel as of 5/as member requested All monies, fees and dates have been adjusted per the member's request

Revdex.com: I just want to make sure that there is no amount owed and that everything has been waived Regards, [redacted]

Revdex.com spoke with the businessHis contact states that he needs to provide notice of cancellation with days noticeHe canceled on December 5, He was changed for December because he was already into the month of DecemberAs a gesture of goodwill the business did not charge the customer for January when he canceled January dues, per the contract, were due since it was not a day notice

Dear [redacted] , This letter is to inform you that as of 4/4/2014, your Gold's Gym membership has been cancelledI also wanted to let you know, a letter was sent to the address on file (as of July 2013) for all members of Gold's Gym North Michigan Road Indianapolis, INThe letter informed members of the closing and the cancellation processThe address we had on file for you as of July was, [redacted] Drive Indianapolis, INAlso, see enclosed a copy of notes dated 3/14/2014, from your ABC accountYour membership is cancelled but I am unable issue a refund If you have any questions please feel free to contact meMy number is 859-582-*** Regards,