Gold's Gym

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Hello,I will be getting in touch with the employees involved / that dealt with this contract and see that we come to a conclusionI will be contacting [redacted] via telephone when I get more information about the issue.Thank you, [redacted]

We were able to look into the issue regarding Mr***' account The billing representative with our billing services company failed to following the SOP for cancelling his membership in the proper process That rep has since been terminated The issue was exacerbated when the charges that we were in the process of refunding were issued a "charge back" and in essence Mr [redacted] was provided a refund by us and the credit card company on of those charges At that point it was considered an open balance and pulled into our automatic collections process Due to the problem being caused by one of our employees at the time and all the issues that this has caused Mr***, we have written off any balance that was due based the errors.Our manager will be reaching out to Mr [redacted] to explain this in detail and make sure he understands what happened There will be no further collection efforts and this will not be reported to any credit agency.We apologize for inconvenience this has caused Mr***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have a problem with the way you all conduct business because the payment was taken out of my account on a day that I did not authorize and since I did not authorize it that's makes the actions you took illegalThe supervisor I spoke to said they have a 're-run system' that runs my card on different daysWhen I tried to bring up the fact that that is illegal and threatened to bring my lawyer Into this situation, he tried to rephrase and said that the contract states that golds gym may, upon written notice, change my monthly due dateAnd I also confirmed that when looking over the contract myselfBut I never received a written notice and [redacted] never said they attempted to send one out.? From my understanding the payment didn't process and I had until the next due date to bring the balance up to date, but before I could pay the late balance it was taken out if my account without my acknowledgementThis also happened before but I didn't think anything of it because I was informed the payment had processed the same day that I had called to make the payment over the phone? Regards, [redacted]

[redacted] [redacted] came into Gold's Gym Arboretum inquiring about joining our club She purchased a single membership from our " [redacted] " [redacted] ***, and she agreed to the terms of our transfer policy, which would allow the said member to join with $Enrollment and a monthly rate of for months Since [redacted] was a member of another franchise ( [redacted] ***) she would not be billed with our franchise until [redacted] were in receipt of monthly payments or surpassing days [redacted] instructed [redacted] to take the transfer paperwork to [redacted] so everyone would be in proper communication regards to joining Once we were notified that the member was not able to cancel her membership with [redacted] Gold's Gym we immediately waived all monthly dues to until [redacted] successful completed monthly drafts Since that time we have attempted to draft from a Bank account according to the agreement, which has not been with success The obligation of the terms ends11/9/ If this consumer has relocated miles outside of Gold's Gym [redacted] , under the agreement signed, she has the ability to cancel her membership with a $relocation fee The new address should reflect a different address than what was used at the time of sign up Gold's Gym settlement for this claim would be for the member to update banking information to satisfy balance, and I will waive all late fees that are pending for this membership [redacted] -- [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ Contact Name and Title: [redacted] Owner Contact Phone: [redacted] Contact Email: [redacted] Thank You for allowing us to perform the initial inspection on your Mercury Villager after you had taken it to four other repair facilities that were not able to work on it (this is according to the information you had given us)After our staff had performed the initial test and inspection of your concerns, estimates were created for replacing the failed spark plugs, ignition wires, leaking intake manifold gaskets, mass air flow sensor and further test/inspection would be needed for knock sensor codesYou had chosen to only replace the failed intake gaskets, knowing that this would not repair any of the other performance issues, upon replacing the intake gasket we were able to identify the knock sensor was broken and that this would save you money by replacing it while the intake was already removed for service (knock sensor is located under the intake manifold) no other test/inspection was done on the system or was authorized by you, although you did authorize the sensor replacement, still not any of the other items that your vehicle still needed to allow it to perform correctlyUpon finishing the repair work you authorized, we did not drive your vehicle more than a few blocks as not to cause any further damage due to the poor running condition of the other failed componentsWhen you took delivery of your Mercury Villager, you were well aware of the performance issues that it still had and agreed that it still performed poorly and needed further component replacement and possible further test/inspection that may still need to be performed, as these items were documented on the final invoice [redacted] called us after driving the vehicle and stated that it was running poorly still and that it had slowly lost power and would not pull itself anymore, our staff sent out our tow service to retrieve your vehicle, after arrival late that evening we were able to perform inspection of your concern, this inspection revealed that the catalytic converter was overheating (due to poor performing engine) and the converter was restricting the exhaust flow causing the low powerAfter the converter cooled it would allow the exhaust to flow againEstimates were given for the replacement of the converter and other needed components to get the engine back up to properly performing so that further testing can be done to verify any other issues, you made the choice not to have us perform any of the needed repairs, the charge to you was for the towing service to retrieve your vehicle for an issue that was different from what our warranty covers, the test/inspection fees for determining what had failed were waived as no charge to youWe here at Complete Automotive are very glad to hear that you were able to go ahead and replace some of the needed items for your vehicle and get up to some level of acceptable performanceOnce again Thank You for allowing us to perform only partial amount of the services needed for your Mercury Villager Van Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The engine wires and spark plugs were not bad and didn't need to be replacedThey had been replaced prior to bringing in the vehicleThe van had been in one shop prior to complete automotive and they were only not able to work on it becuase they were unable to get a diagnostic readThe knock sensor that we were told was replaced was still throwing a code when we took it to another shop after complete automotiveAlso the catalytic converter was never the issueThere is nothing wrong with the cataylitic converterWe finally had the problem diagnosed which was the distributorThe van now runs like new with out having the further recommended plugs and wires (which were previously replaced before we took it to complete automotive) nor the catalytic converterHad we went along with the recommendations we would have been in another $ [redacted] + and the van still would not have run correctly because they didn't need to be replacedInstead of have $ [redacted] of pointless repairs we would have had $ [redacted] of pointless repairs and a van that didn't runBesides the fact that they were unable to get our van running it was worse when we left then when we brought it inWe drove it in from Pleasant Hope, it ran rough but was drivableIt was not drivable when we picked it upWhen discussing the options for repair my husband only asked that we do what needs to be done to get it running reliable againAt that point the mechanic indicated the items that needed to be done and what could waitI am not asking for a full refund and I understand that the parts used need to paid forHowever I think it is fair to ask the labor be refunded when nothing that was done to it or was recommended fixed the issue nor was the issue Final Business Response / [redacted] (4000, 9, 2015/04/08) */ HI The original response covers all the issues The supporting documents acknowledges the customers authorization and understanding of partial repairs and that further testing and repairs would still need to be performed Final Consumer Response / [redacted] (4200, 11, 2015/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Obviously this business has no intention of aknowledging any sort of issue or attempting at making it rightI can provide documents that proves the "further testing and repairs" were not an issueTesting was done on the catayltic converter that shows there was nothing wrong with itTo continue to hide behind the fact that "further testing and repairs" were needed is cowardlyThe vehicle was fixed with the distributor and none of their recommended "further test and repairs" were neededTrue character has been shown in this caseBottom line the van was worse after they made and attempt at fixing itRegardless of anything else no one should fear that they take a van/car to a shop and have it undrivable when it is returned

This is part of my complaint.The complaint is against Richland WA Gold's GymI am no longer in the area for Gold's Gym and forgot to cancel membership for a gym I was not using anymore due to the issues mentioned in complaint, due to more important issues concerning moving my household and changing/starting new job.That is complaint in part that I am being punished by Gold's Gym for having a bad memory and believe my counteroffer for settlement is more fair than their hidden costs and excessive penalty to close accounts hidden in their contracts.These were part of the class action suit brought against LA Fitness that I was a part of [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Golds Gym has provided their lie-filled response well over the day time frame they were given to respondAfter I filed the initial Revdex.com complaint, Gold's Staff members began to harass me via emailA cease and desist order was also filed with their company prior to their late responseI was terminated on 9/24/by manager ***, who specifically told me the reason for unilateral termination was because I filed a (meritorious) complaint to the local health department regarding violations related to ventilation and their bathing facilitiesI filed this complaint to the city or days prior to my terminationMy termination occurred the day after they failed in full their inspectionGold's gym failed EVERY ASPECT of the inspectionI have a copy of the failed inspection which I obtained through a FOIA requestI was terminated, as I've stated, specially for the reason cited by ***, which was "look, we know you contacted the health department." This was an illegal retaliatory actionThe respondents state I was "warned" about something related to a shirtThat is demonstrably falseI was given no verbal or written warnings for anythingThe day I was terminated for "having contacted the health department," I asked for something in writing, and the manager [redacted] refused to provide me anything in writingWhen I asked for reimbursement of the remainder of the month I paid for, I was told "no." When I asked that they cancel all billing, and to do it while I was there so I could see them do it, I was told "no." I was subsequently billed for the following monthI sent multiple emails to make sure my billing was cancelled, and I only received a response after sending multiple emails with someone named [redacted] providing me a terse sentence email stating they took care of the billingDuring the initial days they were given an opportunity to respond to my complaint, unnamed persons from the [redacted] Gold's started to send me harassing emails, which forced me to contact a lawyerAll of the gym's actions were in violation of state lawA cease and desist order was sent to the gymThe timing of all of these actions are 100% consistent with retaliation.The response given by Gold's gym is a complete lieAnd I say that with complete honestyAll I will say to those considering joining this gym is this: please know that you are susceptible to rude behavior, harassment, continued illegal billing after you leave, and staff that have zero problems with lyingWorst of all, you will be subject to harassment.Regards, [redacted]

I apologize for the delay, and for the frustrations that our billing process has caused in this caseI have confirmed with my accounts manager that the full refund check of $was mailed out today (5/26/15) [redacted] should receive it in the next few daysAgain, I apologize for the issues with your training and account, and I assure you that the person in question is no longer employed by Gold's GymPlease let me know if there are any more questions or concerns with the accountThanks!

Dear Ms [redacted] ,We would like to apologize for any inconvenience you may have experiencedAlthough your husband was a "family add on" and he was attached to your billing, you are still required to update his billing information and submit a separate request to cancel the membershipYour accounts were not separated, but rather they must be treated as soPer the terms and conditions of your signed agreement, it is the member's sole responsibility to ensure that all billing information is accurate and up to dateThis includes family add ons and any other accounts that use the same billing information.Sincerely,Gold's Gym Fitness Alliance, LLC

This complaint has been taken care of I have cancelled the membership eventho this person did sign a month contractHe was well aware of the month commitment when he enrolled, and his statements of our employees are false The membership agreement is given to them to read and review before they sign He has been using the gym very consistently since he enrolled in August up to Oct28,However, as a business owner we do not want any unhappy customers with complaints to others It is more important to our reputation than to keep him for the remainder of his agreement Therefore, we have deleted future invoices and his membership has been cancelled If there is anything further you require, please do not hesitate to contact me Thank you for your assistance

Hello,? In response to case number [redacted] :? We sincerely apologize for any inconvenience and confusion with our membership and policies that occurred [redacted] signed up for our Gold membership on 8/31/for a year agreementOur policy regarding all of our cancelations is a day notice and a $cancelation fee for any member still in an agreementWe also only handle cancelations in the club or via direct e-mail with the General Manager of that particular facilityThere is a note from our billing department that they sent a letter on 4/4/to alert the member that there was an issue with the accountThey started calling 4/21/and leaving voicemails to advise the member of the issue againBased on non-response, the member was sent to collections on 7/16/I received an e-mail from [redacted] on 8/12/regarding the issueI immediately took her and her husband out of collections, canceled the account and waived all late feesWe sincerely apologize for the confusion, and we resolved all issues with both accounts.? Thank you,? Megan A***General Manager

Hello,I believe this is a case of miscommunicationThe account did not seem to get cancelled because we do not have a cancellation form on file for himIn order to rectify the account we will cancel the account and waive out any payments owedThere will be no refund to the account since no payment has been made since he cancelled.Thank you, [redacted] ***

Not a problemYou had a late fee of $ [redacted] and a service charge of $ [redacted] added to the last payments.? I will refund you those as we do not as them, our billing company does that.? The last payment of $ [redacted] is for the annual on the 20th of February.? I hope this helps.? You can expect a refund of the $ [redacted] within the next 3-days

I stated in my original complaint that I was not looking for any compensation for the previous months of the contract, however that was before it came to my attention on my credit card statement that they charged me for the month of October and NovemberI had put a hold on my credit card through [redacted] back in September while I was disputing this caseHowever, Gold's Gym refused the block and I was charged a total of $for the two monthsI have not been in to the gym to use any of their services since mid September and I would like to be refunded the amount paid in October and November, as well as what was currently stated and be released from any further paymentI contacted [redacted] bank and they communicated to me that I would need to go through the merchant in order to be refunded since they refused the temporary block

Over the last year, we have documentation of different payments from Feb, July and Sept which were declined to insufficient funds they were attempted another time each during those months to get payment, along with their late fees during those months [redacted] scheduled payment date has never been changed from the 28th, but due to the draft being declined during those months, payment was fulfilled on subsequent attempts in those same monthsWe do not change payment dates arbitrarily at Golds Gym Thank you for your concernWe hope this satisfies your complaint

Dear Ms [redacted] , We would like to apologize for any inconvenience you may have experiencedThe information you were given about using your membership at any Gold’s Gym location was accurateIf you wish to transfer your membership, you are allowed to do so within our franchiseIf you wish to join a Gold’s Gym that is part of a different franchise, you would simply enroll at that location, show us proof of your membership and we would cancel your agreementPer the terms and conditions of your signed contract, a member is permitted to cancel their contract while currently in term if they can provide proof of move or more miles from your Gold’s Gym location, so that would have been another way you could have terminated your agreementAlso, it is the sole responsibility of the member to ensure that their account information and balance is up to datePer the terms and conditions of your signed agreement, if a member’s draft is declined, it will result in a additional charge of $per declineCourtesy calls were also attempted to notify you of your past due balanceDue to these reasons, you must pay your past due balance in full Sincerely, Gold's Gym Fitness Alliance, LLC

Dear Ms [redacted] , We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed agreements, a member must submit a request to cancel their membership to member services days prior to their next draft in order to avoid additional paymentWe show no record of you having submitted a request to cancel to member servicesIf you can provide proof that you did indeed submit your request to member services (as cancellation request are not accepted at the gym level) we can then take action with your account Sincerely, Gold's Gym Fitness Alliance, LLC

Revdex.com spoke with [redacted] from the businessA customer can check in with their name if they do not have their gym card with them so he is not clear about why that would have been taken from the customer but it would not have effected his ability to use the gymIn regards to the cancellation time frame it is clearly laid out in the customer's signed contract