Gold's Gym

Complaint: [redacted] I am rejecting this response because:While I did meet with ***, and understand the reasons for the delay, this issues is NOT completely resolved, as my account has still NOT been credited, as of today They may have processed the credit, in their system, but it has not made it to my bank, yet I will give it another days If it has not been credited by then, I will need to know the next step in this process , Sincerely, ***ra [redacted]

Hello [redacted] ! Sorry to hear about your cancellation issues Looks like I haven't received your cancellation notice That's why the membership went to collections No worries though! I would be happy to resolve the issue for you and remove you from collections! Please feel free to give us a call

I was charged twice for my gold's gym membership which is $The company had also failed to honor my initial contract for $a month, $120, which is what I should be paying for my yearly membership, instead I was quoted $a year, at $a month, but ended up being charged a total of $twice coming to a grand total of $I have left several messages with [redacted] who is a supervisor at their corporate officeAfter a week she returned my call and told me that she had no records of payment or my prior contracts, she told me that she was not obligated to give me the contact information for the district manager of golds gym in Columbia, MOThis is despite the fact that I informed her that the manager at golds told me that there was nothing that I can doShe told me that she would not release any information and that she did not handle contracts and that she could not help meShe informed me that she did not know when I would get my refund for at least the [redacted] reported that a cash refund could not be grantedShe also informed me that she had no previous records of a contract with golds gym, however, that does not make sense considering I have copies of all contracts and payment dates as well as receipts Product_Or_Service: gym membership Account_Number: [redacted]

The account in question for [redacted] has been cancelled.No further payments are due

Dear Mr. [redacted] ,We would like to apologize for any inconvenience you may have experienced. Per the terms and conditions of your signed contract, a member must pay a $25 cancellation if they cancel their membership prior to six full months of enrollment. There are no notes in your account... stating otherwise and this policy is never waived for members. You sent an email request on 10.20.14 stating that you would like to cancel your membership. per our 31 day notice policy, your final draft was set for 11.08.14 and you were also charged the $25 cancellation fee. A confirmation email was then sent to inform you that your request had been processed. Due to the fact that these terms and conditions are outlined in your signed contract, we are unable to offer you a refund at this time.Sincerely,Gold's Gym Fitness Alliance, LLC

I have looked in our system for any combination of names I could find, but I cannot find a [redacted] at all in our membership recordsSince we do not and have never sold “lifetime contract” as she refers to, I think she is either very misinformed or I am now wondering if this is for a different gym altogether? She also listed her salesperson as Maria and we do not have a Maria working hereI went ahead and tried to call her evening number and the voicemail said it was for another person with the last name of ***I then tried to call the daytime number and it said the person could not accept calls at this timeI’m not sure what is going on but could use your help in getting to the bottom of it as we are always happy to help our members no matter what their situation and have a very good track record of doing so over yearsUnless she is using a different name or maiden name, etc., I can’t seem to find her as a member here or contact her using her phone numbersWould you be able to help figure this out so we can see if she is indeed a member and if so, we can certainly look into her situation and try to find out if we can help her further?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I spoke with the Manager [redacted] whom is no longer with Golds Gym about my original Problem with them when they opened a Personal trainer account under my husband's name and mine when it was alway just myself signing up for a personal trainer and both of us signing up for a membershipafter a year of dealing with it they finally reversed it which just was resolved in augustAt that time while speaking with [redacted] he advised me he would renew my membership with my trainer for dlrs a month I declined and advised him we would be cancelling everything instead and taking our business elsewhere he said ok not a problem he understands we advised him we appreciate his effort on finally getting it all reaolvedHe said he would make sure it's all finalized and make sure our membership is cancelled Regards, [redacted]

Member was in a year agreementThere was no letter received for cancellation, nor was the billing company contacted for cancellationWhen the member sent me an angry email I responded that I would process the cancellationThere is a day cancellation requiredDocumentation showing agreement, all notes, check in and payments have been faxed to [redacted] to support any and all payments takenWhen the member called again, angry that he was charged during his day notice saying he would contest the charge, I said I would not fight itAs a business who has received the JD POWERS award for years in a row for customer service, we don't fight the angry members on small issuesIt isn't worth our good reputation being tarnishedMy problem is that I don't trust that he will not also contest this on his credit card, which was what I thought he was doing in the first place

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Dear Ms***, We would like to apologize for any inconvenience you may have experiencedUnfortunately, the date on the letter you received from the bank when they sent you a new debit card conflicts with the dates you were charged the decline feesThe decline fees on your account were added on 6/03/and 06/17/due to your draft declines on 05/30/and 06/13/According to the date on the letter you received from the bank, your credit card information didn't change until June 30th (which is days after your second draft decline occurred)All additional charges included in the $refund you requested were membership dues (some past due) that you were contractually obligated to pay before your account could be cancelledDue to these reasons, this letter is not sufficient proof to remove the NSF fees from your account and we are unfortunately unable to offer you any type of refund at this time Sincerely, Gold's Gym Fitness Alliance, LLC

At the time [redacted] submitted his cancellation, he did not make it known that any other accounts needed to be cancelledWhen he inquired about the cancellation of his account back in December, we confirmed that his membership [redacted] had In fact been cancelled at the time of his original request in September.Upon further research, we have identified another account, [redacted] for [redacted] This account has been cancelled effective immediately and a refund of all payments dating back to 10/04/has been processedThe total refund amount of $will be credited back to his account within 3-business days,Please feel free to contact me if you have any questions or require any additional Information.Regards,?ichaela C [redacted] AdministratorPlease send all written correspondence to my attention to the address below:Fitness Visionaries Inc.dba Gold's Gym Gunston Plaza, Lorton, VA Phone: ###-###-#### Fax###-###-####

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Good morning, A... written letter was delivered today via [redacted] to [redacted] ; he and I have since spoken by telephone in depth relative to the points of his complaint and the responses in my letter. I suggested to [redacted] that notification to the credit bureaus is actually unnecessary because no information, adverse or otherwise, has been reported. Because nothing has been submitted to date, notification at this point might serve to do more harm than good with regard to placement in his permanent credit history with the three major credit reporting companies. [redacted] has been provided my direct dial telephone number and I have indicated a willingness to speak with anyone from a regulatory agency regarding the manner in which [redacted] handled his account and/or our business relationship with Gold’s Gym – Arboretum. If there are any further questions please do not hesitate to contact me directly. Sincerely, [redacted] ** [redacted] T - [redacted] C - [redacted] Toll Free: [redacted]

Revdex.com spoke with [redacted] from the businessHe has no notes in their system the customer attempted to cancel directly through themHe has gone a head and canceled her account at this timehe did say that in the file he saw some attempts made by***, third party billing, to contact the phone number they had on file but the number was not being answered by the customer or by someone that knew the customer

Thank you for sending us this member's concern.? We have been in contact with this member.? ? ? ? The member joined on 7/1/2016.? As part of the agreement, the member agreed to the terms of the membership which includes the monthly fee and club enhancement fee, all part of the membership.? He later informed? us via email? on? July 8, 2016? ? askng to cancel his membership acknowledging the day notice.? We accepted his cancellation and? notified him as such.? ? We have had a few email exchanges with the member clarifying this information for the member including providing the member a copy of his agreement.? We might have given more consideration to the resolve? had the member not negatively reviewed our company via social media with information that is not factual to the situation ? ? In health, Gold's Gym Kirkland

When I signed up for membershipIn the contract was mentioned that I would be able to cancel my membership within days and after that if I move to a location that there is no Gold's Gym location is with 30k of my new home In due to family reason I was moving to Ontario I contacted the club's office by phone, email and in person but they refused to cancel my membership! Since they put my name for collection which effects my credit bureau score I explained to the agent from collection agency but it did not go anywhereI have been very sick for months and have been getting calls everyday from collection This is not an acceptable since they told me there will not be any problem if I have to cancel my membership I have been trying to reach their office numerous times but they never return my call I do not know what else to do to stop them Please help me Thanks so much

Over the last year, we have documentation of different payments from Feb, July and Sept which were declined to insufficient funds.? they were attempted another time each during those months to get payment, along with their late fees during those months.? [redacted] scheduled payment date has never been changed from the 28th, but due to the draft being declined during those months, payment was fulfilled on subsequent attempts in those same months.? We do not change payment dates arbitrarily at Golds Gym.? Thank you for your concernWe hope this satisfies your complaint

*** [redacted] *** [redacted] *** [redacted] The has been returned to my account however I have not received any communication from the company.thank you

Dear Ms***, We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, the decline of a member's draft will result in a $NSF feeYour and biweekly membership drafts came back declined and as a result, two NSF fees were added to your accountA courtesy call notifying you of your balance was made on 06.16.14, you paid for your membership dues (minus decline fees) on and were notified on that you wold be denied access to the gym until your remaining balance was paidOn 06.23.14, you called member services in regards to the balance on your account and were informed that the only way the fees could be waived was if you provided proof from your bank that your card information was compromisedYou then submitted a cancel request on and were notified once again, that your past due balance must be paid in full before we could process your request and that bank proof was needed to remove the feesThe other fees on your account are attributed to our RGF fee which is a standard charge that occurs annually and is outlined in your contractAs of now, your account has a current past due balance of $(two $NSF fees, RGF fee, and membership dues which also came back declined)If you can provide proof that your card information was compromised, we will waive your NSF fees and you will only be responsible for your membership dues and RGF fee Sincerely, Gold's Gym Fitness Alliance, LLC

Mr [redacted] was initially issued a ONE day pass by our front desk coordinator Mr [redacted] then went to a different employee and was given a free day pass, and did not disclose that he had already been given a trial one day pass Mr [redacted] then proceeded to bring other individuals to our facility and attempted to train these people at our facility Several members of our staff informed Mr [redacted] that this was a clear violation of our Gym policies for the following reasons, it is an insurance liability for a non gym employee to train on site, and we can not stand behind or promote any of Mr [redacted] 's training techniques and their potential for success or injury, because he is not an employee, let alone a member of our facility What became even more disturbing is the question and answer sessions that Mr [redacted] was conducting with members regarding steroids and other potential illegal supplements This would have a tremendous negative impact to our business and in some cases federal authorities have seized and closed gyms that were active in or perceived to be active in the distribution and use of steroids For this reason, we refused service