Gold's Gym

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you for all your help I decided to finish my contract and I will not be renewing thank you for all your efforts to help me
Regards,
*** ***

*** signed up at our club on 6/17/and purchased her personal training on 7/23/In our membership clause, it does state that you can cancel due to moving however on our training agreements, it does notThere is a day cancellation policy for the training however *** was past that
point when she requested the refundWe have attempted to contact *** for the past few weeks in regards to this inquiry but have been unsuccessful each time in reaching herWe are willing to discuss this situation and find a resolution however *** does need to get in touch with someone on our management teamPlease contact Erin M*** @ ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank You for offering personal training, However I do not wish to attend this gymIt is out of my way and will require a lot of back and forth which I am not willing to make the sacrifice for this company I am extremely unhappy with the staff and customer service I have receivedI do not wish to return to this gym for a number of reasonIt seems like this company would rather TAKE my money then offer a simple cancellation because THEY do not feel it is reasonable If I freeze my account for six month when the six month is up I am forced to pay a monthly fee againIt does not take months off of my contract it only will EXTEND my contractI do not attend now and do not plan on returning, so the monthly fee will continue to deduct out of my account I am simply looking to cancel.
Regards,
*** ***

A month ago I called the gym and explained that I would like to cancel my membership They refused to let me cancel the membership over the phone I told the woman I talked to that I was not able to come in, but she said that was the only way to shut off the direct deposit I kindly explained that I really wasn't able to come in, due to circumstances beyond my control If I could've just went in and cancelled, I would have I said I would be happy to mail, fax, or email them anything they needed -- or talk to a manager over the phone about it She put me on hold to talk to a manager When she got back on, she said I wouldn't be able to shut off the direct deposit or cancel my membership unless I came in, and there was nothing they could do about it Again, I was not able to go in at the time, or I would have
I called my bank (USAA) and explained the situation to a representativeShe recognized this shady business practice and offered to stop the payment
I have gotten

This guest's license was accidently given to the wrong guest leaving the gym. That guest was called at home, she checked her purse and did, indeed have the incorrect license and was bringing it back to the gym the next day and picking up her correct license. This information was
relayed to Ms *** by phone that same afternoon. Ms *** called that next morning and was informed it was being returned in the evening. The license is at the gym and not retrieved yet by Ms ***. Golds Gym did immediately reimburse her for the replacement of her license before we discovered it was found. We do not feel there is anything further we can do in this matter. We regret that this mistake occurred but did all we could to recover it and it was recovered

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Hello ***! Sorry to hear about your cancellation issues. Looks like I haven't received your cancellation notice. That's why the membership went to collections. No worries though! I would be happy to resolve the issue for you and remove you from collections!
Please feel free to give us a call

Revdex.com spoke with a representative from the business who confirmed that the account was cancelled, but that the last payment that was in collections was for the day noticeThe last bill date was 6/1, which apparently did not go through apparently because the credit card had been changedHe stated
that collection calls were made on 6/11, 6/15, 6/19, 6/24, 6/He stated a letter was mailed on 7/but may not have been received since they did not have the customer's updated address in their systemHe stated that the payment was received on 8/12, and the later payment was not reported to credit agencies.

Hello,I am sorry for all the confusion and frustrationSometimes such situations get lost in the communication between employees, and in this case, it did indeedI have cancelled the account belonging to *** ***

To Whom This May Concern,
We do have a *** *** in our billing system which shows a past due balance. We do not have any record of a notice being given to our billing company at the time, which should have been sent certified letter to *** ***. *** ***
stated to our billing company that she had not submitted anything in writing. She did not have proof of move or a copy of any letter to cancel. I have attached notes of the conversation that *** *** had with our current billing company and old notes that indicate no written notice given to *** ***. Second half of the notes are from *** ***. Once we have proof of a termination request, and proof of her relocation, we would be more than happy to assist *** ***. Any questions, comments or concerns may be directed to Health Club Billing at ***. Thank you for your time
Best in health,
*** ***

While I can appreciate Mr***' frustration and passion to vigorous refute our refusal of service, the fact is we do reserve the right to refuse service to anyone that we feel does not comply with our membership rules and guidelines. SEVERAL members voiced concerns about Mr***' etiquette and behavior during his brief use of our facility. This is and was of great concern and caused alarm in that current, long established members were voicing complaints, and it was from individuals that had tenure and had not voiced concerns or complaints in the past. Furthermore, here is specific link to a you tube video that clearly displays a fitness philosophy that is counter intuitive to our business model. ***. This decision was a management team decision and not one made by a sole individual, and it was based on observed behavior and etiquette, not rumor and innuendo. We wish Mr*** well in all his current and future endeavors

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
At the time of review, I have not been credited for the $charge that occurred after I cancelledPlease credit my card for this amount to resolve
Regards,
*** ***

Revdex.com spoke with the general manager, Thomas ***, who stated that there was an issue with the billing of the account, and confirmed that there was a remaining credit on the customer's account from a previous credit of $on 7/29/He stated that there was a glitch in the system, which he
apologized for, and also stated that unfortunately front desk personnel does not have the account information and is not able to answer questions about billingHe also stated that an additional credit was added to the account for the charge that was made in error, and that the current credit on the account is $60.57, and that the customer will not be charged for membership dues until January 2016.

Once again, fabricating additional lies. Etiquette and behavior were never mentioned
ONCE in any of Gold’s Gym responses to my complaintFurthermore, I was never
informed by the Staff, Management, or *** *** (who I met with after the
banning of myself and Gene ***) that anyone ever complained; that never
happened (I already explained in its entirety what occured)My cousin Ben
*** has been a member for almost years, and his “etiquette and
behavior” are the exact same as mine (except he drops weights which I don’t do,
and is louder)Nothing has ever been said to him once by management in the
years he’s been thereThis is another reason I believe myself and Gene
*** were singled out based against on slanderous/defamatory phone call received by Mark ***
(in addition to the *** *** telling me this)As for a link to
my youtube channel, I was not aware that Gold’s Gym scans through each member’s
or potential member’s social media and if they find something they disagree with,
(violates my freedom of speech) they are in turn banned from Gold’s gymWhile
nothing done on my youtube or social media is illegal, I was not aware you can
kick people out or ban, (myself or Gene ***) for their views expressed or
statements made outside of Gold’s gymAll views or opinions expressed are
protected under the first amendment“This decision was a management team decision and not
one made by a sole individual, and it was based on observed behavior and
etiquette, not rumor and innuendo.’The
above statement is falseThat is a complete LIEI was told multiple times the
banning of myself and Gene *** was made by a sole individual, which was
based on the slanderous/defamatory
phone call received by Mark ***Since Gold’s Gym will not answer any of
my questions directly, rather create lies, dodge issues, and not respond to
specific concerns I’ve brought up; I
will no longer be using the Revdex.com as a means to seek resolution

Hello-
Ms*** joined the gym on on a paid in full year membership and used the facility for the first few months. She is, at the time, outside of the three day recession period to received a refund on her payment. However, we have reached out to the member via phone to
see if we might assist her in any other way
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not happy with the response because it does not address my issue I am willing to pay the months due and a return check fee but I am not willing to pay the collection fee or even discuss this matter with swift anymore I was told by your GM the other day that I can come into the club and pay dollars which includes the + dollar collection fee and I will pay to close this matter and hopefully this will be satisfactory
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso if they want to charge people for time they never used and maintenance fee so be itI will leave all my reviews up I posted as to how bad they do businessI could have been happy to get my maintenance fee back since I was only there timebut they do not want to refund any money that is finethey must need it worse than I doTHEY BETTER NOT SEND ME ANOTHER ADVERTISEMENT EVER AGAIN AND NO MORE COMMUNICATIONS AND IF THERE IS ANYMORE MONEY PULLED OUT OF MY ACCOUNT FOR SO CALLED FEES I WILL BE USING OTHER METHODS ACCORDING TO THE LAW TO GET IT BACKI WANT NOTHING MORE TO DO WITH THOSE PEOPLESincerely, *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
*** ***!
Thank you for allowing me to follow up on Gold's Gym's messageThey state that they did send payment in February That was at least five months after I had cancelled my membership, and the contract (***) clearly states that I was "entitled to a refund within thirty days of all monies paid."
I am glad that they are willing to honor the refund, but I will not pay the stop check fee as they suggest since they were responsible for sending the money within thirty days (which would have been October 2011, when I still lived at the address they had on file)I moved in January to my current address, where they can send the full refund:
*** *** *** *** ** ***
Thank you again for your help with this matter!
Best,***